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Telephones

Submitted by tomnash on Wed, 2009-03-25 09:57
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Brief Service Description: 
A suite of telephone services
Service Description: 

A suite of telephone services is available to the UW community and includes such offerings as equipment, dial tone, fax and modem lines, voice messaging, global VoIP, and telecommuter VoIP, among others. See 'Service Options' for the complete list.

Service Options: 

The following are the telephone service options available:  

  • Campus Phone to Campus Phone (5 digit dialing)
  • Campus Telephone Services (PBX)
  • Digital Phone Equipment (multiple line)
  • Directory Listings - Seattle Metro and Community Directories; UW Directory
  • Emergency Phones
  • FAX Lines
  • Global VoIP (for use outside of Western Washington)
  • Modem Lines
  • Public Telephone Service
  • Regional Calling Service
  • Student Telephone Service in UW Seattle Residence Halls
  • Telecommuter VoIP (for use within Western Washington)
  • Voice Messaging
  • Toll Free Numbers
Eligibility: 

UW faculty, UW staff, UW students in residence halls, UW Physicians Network and Neighborhood Clinics, Multiple off-campus locations in the Puget Sound area

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000
Fax: 206-221-5001

Availability: 

Hours available: 24 hours a day, 7 days a week

Price: 

Rates Effective July 1, 2012 for FY2013.

Telephone Lines (Dial Tone):

  • $4.05/month per line for departments that pay the per capita Technology Recharge Fee
  • $10.84/month per line for UW Medicine clinical operations, and external entities that do not pay the per capita Technology Recharge Fee
  • $13.56/month per line mileage surcharge for off-campus locations

Call Management Services (e.g., voice mail only telephone numbers, conference bridges, etc.):

  • $3.80/month per virtual telephone number

Telephone Sets:

  • $4.12/month per small multi-button phones (5-12 buttons)
  • $4.48/month per large multi-button phones (16-34 buttons)
  • $1.06/month per expansion module
  • $3.05/month per legacy telephone (e.g., weatherproof set)

Toll Free Numbers:

  • .06 per minute (for incoming calls only)

Voice Moves/Installs/Changes:

  • $137 one-time charge per line for technician installations/moves

Global VoIP (for use outside of Western Washington):
For Global VoIP, the customer must purchase the phone equipment for deployment since it will be leaving UW Information Technology's service area.

  • $236.50 per 4610 VoIP Phone (one-time charge)
  • Dial tone monthly charges apply (see above)

Telecommuter VoIP (for use within Western Washington):
For Telecommuter VoIP, the customer may lease the phone equipment, but is responsible for picking up the phone from the UW Seattle campus, at the UW Information Technology Service Center, and delivering it back to same for any repair or maintenance work:
     UW Information Technology Service Center
     Attn: Supervisor or Manager
     UW Tower C-3000 (4333 Brooklyn Ave. NE)
     Box 359540
     Seattle, WA 98195-9540

The Telecommuter VoIP customer may choose between the 4610 and 4620 VoIP phones. The 4610 is smaller and best suited for the typical office worker, while the 4620 is larger with a larger screen useful for call-center agents.

  • $4.42 per 4610 VoIP phone (monthly recurring charge)
  • $4.81 per 4620 VoIP phone (monthly recurring charge)
  • Dial tone monthly charges apply (see above)
Additional Information: 

Phones: http://uw.edu/itconnect/phones

VoIP: http://uw.edu/itconnect/phones/telecommuter_voip.html

A basic dial tone service technical description is attached below.  

Service Level Description: 

Telephone Service

  • Installation, moves, adds or changes: 7-10 business days
  • Repairs: Next business day
  • Minimum scheduled downtime

UW relies on our partner vendors for telephony service (Qwest, Verizon, and other small telephone company vendors). 

Voice Messaging
Voice messaging is activated within two (2) business days of the request, provided a UW budget number is given by the customer. Once the voice mailbox is set up, the customer will receive instructions and a password via email.

Global VoIP and Telecommuter VoIP
Global VoIP and Telecommuter VoIP phones rely on the customer's residential Internet Service Provider (Comcast, Qwest, Verizon, or other ISP) to provide Internet access back to the UW network.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Contact for More Information: 

Email: help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Thu, 2012-10-11
Keywords: 
<p>phone, VoIP, voice over IP, digital analog, PBX, call forwarding, RCS, FAX, Modem, regional calling service, Avaya, 6408, 6416, 6424, 8405, 8410, 8434, 4610, 4620, 2410, 2420, directory listing, UW Directory, voice message, voice mail, voicemail, voice messaging, telecommuter, global, telecommuting, dialtone, dial tone</p>
Notes: 
<p>8/24/10: Deleted reference to analog single line phones.</p> <p>8/9/12: added basic dial tone service technical description per Roland&#39;s request.</p> <p>9/20/2012: uploaded updated pdf per Roland</p> <p>10/11: uploaded pdf per Tyler</p> <p>&nbsp;</p>

MediaAMP

Submitted by marymulv on Tue, 2012-11-20 15:49
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Brief Service Description: 
End-to-end content delivery, storage and security solutions for digital media
Service Description: 

MediaAMP™ offers end-to-end content delivery, storage and security solutions designed to overcome current limitations and address emerging trends while being flexible and extensible. Cloud Services, infrastructure and tools for storing, managing and delivering digital assets, streaming media and protected content.

Service Options: 

Asset Management & Content Repository
• Secure Cloud Administration
• Comprehensive Metadata Management
• Custom Metadata Schemas
• Large Storage Repository
• Hierarchical Storage Management (HSM)/File Virtualization
• Multiple Ingest Options (watch folders, web browser, secure upload, adaptors)
• Reporting and Metrics
• RESTful APIs, SDKs, PDKs, & Developer Documentation (custom development/integration)
 

Streaming Solutions
• Secure Streaming (encrypted/HIPAA compliant)
• HTTP Live Streaming (HLS/adaptive)
• Live and on-demand RTMP/RTSP Streaming
• MultiStream Capture & Recording
• Media Publishing & Distribution Services
• Workflow Automation
• Transcoding Services (support for all major audio/video codecs)
• Internal & 3rd Party CDN Services
• Section 508 Compliant Services / User Interface
• Streaming & On-demand Delivery
• XML/RSS/MRSS Feeds and Playlists
• Content and Geo-Restrictions
• Ad Policies & Video Monetization (pre/mid/post rolls, content overlays, logo insertions)
• Mobile Content Delivery
• External Syndication
• IPTV & Broadcast (TVE) Workflows / Episode Programming (EPG)
• Auto-transcription (content search/captioning)

 

Business Intelligence
• Authorization/Authentication against various IdPs (including federated)
• Easy to use reporting web interface, support for 3rd party analytics
• Auditing and proof-of-performance integrations available
• Monitoring/notifications

Consulting Services
• Workflow Development
• Middleware Development and Integration
• User Interface Design/Development/Information Architecture
• Infrastructure Design, Architecture, Integration
• Fully managed accounts

 

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW affiliated organizations; UW Medical Center; Harborview Medical Center; UW Physicians Network and Neighborhood Clinics; UW Medicine Neighborhood Clinics

How to Order: 

mediaamp@uw.edu or 206-486-6233

Availability: 

Available 24 hours a day, 7 days a week

Price: 

Pricing is a monthly subscription or based on type of engagement. Please contact us for specific pricing.

Additional Information: 
Please see mediaamp.org for additional information.
Service Level Description: 

MediaAMP is an end-to-end content delivery, storage and security solutions for digital media.

Support Information: 

mediaamp@uw.edu

Maintenance
Last Review Date: 
Tue, 2012-11-20
Keywords: 
<p class="p1">web, collaboration, asset management, video, media, streaming, IT, storage, content delivery, medical, research, clinical, LMS, CMS, integration, middleware</p>

UW Central File Storage Service for Users - The U Drive

Submitted by marymulv on Tue, 2012-10-30 11:23
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Brief Service Description: 
U Drive - UW Central File Storage
Service Description: 

U Drive provides Faculty, Staff and Students a file storage location that is accessible from anywhere on the Seattle, Tacoma and Bothell campuses, including the campus WiFi network. An initial storage quota of 5GB* is provided, and additional space may be purchased with a UW budget number.

U Drive files are available via the network in real time, from any computer on campus, both personal and institutionally owned. Windows, Mac and Linux computers are supported. Off campus, users will be able to access their files via standard internet protocols such as Secure File Transfer Protocol (SFTP). No additional software is needed to sync files, and desktop software (such as SPSS or Adobe products) can open and save files directly from the U Drive from campus.

U Drive files are backed up, and self-service file restore functionality is provided.

*The 5GB quota is subject to change based on review of actual usage.

Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls; UW researchers

How to Order: 

Students: U Drive is automatically activated for all students: http://uw.edu/itconnect/wares/udrive

Faculty/Staff: U Drive must be activated via the UW NetID Service Manage Page. Follow these steps from your browser to activate this service:

1. Navigate to your Manage your UW NetID Resources Web page

2. Click on "Computing Services"

3. Check the box next to "Central File Storage"

4. Click on "Subscribe" to activate your storage

 

Availability: 

Service is available 24 hours per day 7 days a week. Support is available during business hours (see Support below).

This service may experience periodic outages for maintenance, service, or unexpected incidents. It is therefore recommended that systems and services integrating with the U Drive service be designed to tolerate brief periods of unavailability.

Price: 

There is no additional charge for up to 5GB storage.

For students, funding for this service is provided by the Student Technology Fee (STF).

For faculty and staff, funding is provided by the Technology Recharge Fee (TRF).

Additional quota can be purchased with a UW budget number at a rate of $0.35 per GB per month.

Service Level Description: 

U Drive is targeted as an always available service with minimal downtime. Systems are monitored 24 hours a day, 7 days a week for disruptions. On-call staff are available for outage resolution. User support is available during business hours only.

Support Information: 

Documentation: http://uw.edu/itconnect/wares/udrive

Support: help@uw.edu

UW Information Technology Service Center

Front Desk: UW Tower C-3000 (4333 Brooklyn Ave NE)

Online Help Form: http://uw.edu/itconnect/help

Phone: 206-221-5000

Business Hours: http://uw.edu/itconnect/gethelp

 

Contact for More Information: 

Email help@uw.edu for service inquiries.

To receive updates about this service, subscribe to "central-file-storage-announce" by going to:

https://mailman1.u.washington.edu/mailman/listinfo/central-file-storage-announce

Maintenance
Last Review Date: 
Tue, 2012-10-30
Keywords: 
<p>U Drive; UDrive; Central File Storage</p>

Shared Scalable Compute Cluster for Research (Hyak)

Submitted by marymulv on Fri, 2012-09-21 14:52
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Brief Service Description: 
Hyak is an on-campus platform for scalable scientific computing
Service Description: 

Hyak is a shared, high-performance computer cluster dedicated to research computing at UW. Participating academic units (sponsors) invest in a common high-performance infrastructure, while individual users fund the purchase of compute nodes and supplemental storage configured according to their specific requirements. The system design guarantees users immediate access to their own nodes as well as allowing users fair access to idle CPUs throughout the cluster. Hyak infrastrucutre is deployed in Islands (sub clusters), each supporting ~500 compute nodes. All Islands share a common job scheduler, high performance scratch storage, and login/data-mover nodes with high speed external network links.

https://wiki.cac.washington.edu/download/attachments/51429607/SSC@UW+Postcard+-+5x7+-+Front.jpg

Hyak provides:

  • Low latency (<= 3.5µs) 10Gbs connections among all nodes in each Island
  • 300Gbs or more of bandwidth between Islands
  • 100GB of capacity of shared high-speed scratch space for each node
  • 500GB of capacity in the lolo Archive File System for each node
  • 50GB of capacity in the lolo Collaboration File System for each node
  • Multiple 10Gbs network connections to campus, the Internet, and lolo
  • Ssh-protocol access (ssh, scp, sftp, etc.) from all locations
  • Two-factor authentication, using your UW NetID and a hardware token
  • Red Hat Enterprise Linux operating system
  • Full Intel software development environment, and other dev tools
  • Several high-level software tools, including Mathematica and R
  • Support for single-node virtualization, including MS Windows

Hyak is an excellent option for research groups requiring a fast, convenient, flexible, and cost effective alternative to operating their own scalable, high performance computing resource.

Hyak is part of an integrated, scalable scientific computing infrastructure operated by UW-IT, including the lolo Archive and Collaboration File Systems, and a high performance research network, supporting fast data transfers among these systems and between them and the campus and the Internet.

Service Options: 

Customers may purchase between one and more than 100 compute nodes and between 22TB and more than 1PB of storage. Compute nodes and storage subsystems are available in a wide variety of configurations.

Customers may install and use nearly any software they like, including commercial applications, provided they are supported by the Hyak operating environment.

Customers may configure one or more of their nodes for interactive use. Nodes in this configuration support one job queue to support fair share scheduling in which each user's job priority is a function of their recent use of the system.

Customers may assign one or more users as group admins with the authority to add and remove user access to the system and modify job priorities.

Eligibility: 

UW faculty; UW staff; UW students; UW researchers; UW academic units; Researchers at UW and UW affiliates associated with a sponsord academic unit

How to Order: 

Email help@uw.edu and include the service name "Hyak" in the subject line.

Evaluation accounts are available upon request.

Availability: 

Outside scheduled maintenance, the system is designed to be available 24x7x365 with minimal unscheduled downtime. New equipment is typically deployed within six weeks of purchase.

Hyak is offline from 9:00 a.m. to 5:00 p.m. for scheduled maintenance the second Tuesday of every month. Every third month (January, April, July, October), the maintenance window will last from 9:00 a.m. to 9:00 a.m. the following morning.

Other maintenance performed on Hyak is relatively rare, short (30-60 minutes), and does not impact running jobs. This type of maintenance is announced to the hyak-users list.

Price: 

Customers pay a one-time charge for equipment which UW-IT deploys and operates in Hyak on their behalf. No indirect costs are charged for equipment deployed in Hyak. Compute nodes are operated for three years, while storage may be operated for up to six years. Prices are updated roughly quarterly.

A full compute node price list is available HERE.

Sample prices for compute noes, including all supporting infrastructure are:

Model CPU (dual) GB RAM GB Disk Price
IBM HS23 E5-2650 64 600 $5,057.80
IBM HS23 E5-2650 256 600 $10,616.10
IBM HX5 E7-2870 640 50 $31,031.48

 

A full price list for supplemental storage is available HERE.

Sample prices for storage (including file servers, GPFS licenses, network connections, etc.) are:

Model Drive GB Drive RPM # Drives Usable TB Price
IBM DS3512 3,000 7200 48 96 $58,482.38
IBM DS3512 3,000 7200 192 384 $148,308.38
IBM DS3512 600 15,000 48 22 $52,275.08
IBM DS3512 600 15,000 192 86 $123,402.40

 

Additional Information: 

A more detailed description of the overall Hyak project is available HERE. Hyak User Documentation is also available.

Hyak infrastructure and operations are funded by various sponsors, each of which is entitled to a portion of the system's overall capacity. All customers deploying equipment in Hyak must receive the approval of their sponsor, typically their dean's office. UW-IT can manage the approval process. Academic units currently sponsoring Hyak are:

  • The College of Arts and Sciences
  • The College of Engineering
  • The College of the Environment
  • The iSchool
  • The School of Medicine, Baker Lab

Other academic units interested in sponsoring Hyak capacity must be approved by the Hyak Governance Board and are limited by available data center capacity. Sponsorships supporting 50 compute nodes or more cost $3,000 for each slot ($150,000 for 50 nodes). A slot is the system capacity necessary to support a single compute node for six years. Because Hyak compute nodes are deployed for three years, each slot supports two generations of compute nodes.

Hyak is a word in Chinook Jargon, meaning "fast." Chinook Jargon is the trade language of the Pacific Northwest, incorporating terms from Chinook and Chehalis and other local languages, as well as French and English. We've chosen words from Chinook Jargon for the names of systems in the UW research cyberinfrastructure to emphasize their role in supporting the broad range of UW research users and our ties to our place between the mountains and Salish Sea.

 

Service Level Description: 

Hyak support responds to problem reports in one to four hours; response can be escalated if there is a critical problem. Our goal is always to minimize user downtime by responding as quickly as possible.

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.uw.edu/itconnect/gethelp

 

Maintenance
Last Review Date: 
Wed, 2012-11-28
Keywords: 
<p>scalable scientific computing</p> <p>hyak</p> <p>lolo</p> <p>research</p> <p>cluster</p> <p>beowulf</p> <p>HPC</p>
Notes: 
<p>New service in catalog; service had been up for a couple years via eScience</p> <p>11/28/12:&nbsp; updated pricing, other minor font changes</p>

Shared Central File System for Research Archives (lolo Archive)

Submitted by marymulv on Thu, 2011-02-17 15:09
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Your rating: None
Brief Service Description: 
Safe, long term storage of files which are rarely accessed (lolo Archive)
Service Description: 
The lolo Archive is a file-based repository appropriate for data which you rarely access but for which you want to ensure long-term safekeeping and fast, convenient retrieval.
 
 
 
 
The lolo Archive provides:
  • All files immediately and directly accessible by the customer
  • Two copies of all files on tape, each in a separate Seattle area data center
  • 10Gbs network connections to campus, the Internet, and Hyak
  • Fast uploads and downloads for large (>=100GB) files
  • Support for up to 10,000 files per TB of data stored
  • Direct access from Hyak login/data-mover nodes
  • Ssh-protocol access (ssh,scp,sftp,etc) from all locations
  • Standard UW NetID authentication
The lolo Archive is part of the integrated, scalable scientific computing infrastructure operated by UW-IT, including Hyak, the lolo Collaboration File Syste, and a high performance research network, supporting fast data transfers among these systems and between them and campus and the Internet.

 

Service Options: 
Storage may be purchased in 1TB increments up to 1PB or more.
Eligibility: 

UW researchers

How to Order: 
Email help@uw.edu and include the service name "lolo" in the subject line.
 
Evaluation accounts are available upon request.
Availability: 
The system is designed to be available 24x7x365 with minimal downtime.  New allocations of less than 10TB are usually available immediately; larger purchases typically require several weeks lead time.
 
Periodic Regular Maintenance is scheduled to match the Hyak system maintenance schedule.
 
Hyak will be offline from 9:00 a.m. to 5:00 p.m. for scheduled maintenance the second Tuesday of every month. Every third month, the maintenance window will last from 9:00 a.m. to 9:00 a.m. the following morning.
Price: 
$190/TB/year = $15.83/TB/month
 
Storage may be purchased in 1TB increments. Each TB of capacity purchased requires a three year commitment. Billing is based on the storage allocated, not the capacity consumed. Billing is monthly.
 
1TB for 3 years = $570 ($190TB/year * 3 years)
 
Rates are updated on an annual basis on July 1st. Mid-year rate reductions are possible when customers purchase 200TB or more. Rates are the same for all customers.
Additional Information: 
 
Lolo User Documentation is also available.
 
lolo is a word in Chinook Jargon meaning "the whole thing" and "to carry," depending on the application of accents. Written in lower case, lolo also represents a binary string (decimal 10).
 
Chinook Jargon is the trade language of the Pacific Northwest, incorporating terms from the Chinook and Chehalis and other local languages, as well as French and English. We've chosen words from Chinook Jargon for the names of systems in the UW research cyberinfrastructure to emphasize their role in supporting the broad range of UW research users and our ties to our place between the mountains and Salish Sea.

 

Service Level Description: 
lolo Support responds to problem reports in one to four hours; response can be escalated if there is a critical problem. Our goal is always to minimize user downtime by responding as quickly as possible.
 
Planned maintenance windows match the Hyak system (8 hours during business hours on the 2nd Tuesday of every month).
Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/computing/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.uw.edu/itconnect/gethelp.html
Contact for More Information: 

Email help@uw.edu and include the service name "lolo" in the subject line

Maintenance
Last Review Date: 
Fri, 2012-09-21
Keywords: 
<p>HSM, tape, storage, GPFS, TSM, Hyak, eScience, research, lolo</p>
Cost: 
<div class="ExternalClass73E8BB5B7B2646A787968BF1A13A2979"> <div class="ExternalClassE5989B77874D4561AA1B3551670927B0"> <div> rates will be adjusted annually on July 1st.</div> </div> </div> <p>&nbsp;</p>
Notes: 
<p>6/20/12 Updated prices to reflect new FY2013 cost. -Darlene Lowe</p> <p>9/21/2012 Major updates per Chance Reschke. ~ Mary Mulvihill</p>

Shared Central File System for Research Collaboration (lolo Collaboration)

Submitted by marymulv on Wed, 2011-02-16 11:45
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Your rating: None
Brief Service Description: 
Shared central file system for research (lolo)
Service Description: 
The lolo Collaboration File System has been designed to support the sharing of data among researchers on the UW campus, users of Hyak, and peers at other institutions. It can act as a high performance data transfer node (throughput of hundreds of MBs to Gigabytes per second, depending on file size, number of files, etc.), as well as a convenient means of accessing Hyak results from workstations in your lab.
 
 
https://wiki.cac.washington.edu/download/attachments/51429607/SSC@UW+Postcard+-+5x7+-+Front.jpg
 
The lolo Collaboration File System provides:
  • All files immediately and directly accessible by the customer
  • Highly available access to your files from campus, Hyuak, and the Internet
  • 10Gbs network connections to campus, the Internet, and Hyak
  • Support for up to 100,000 files per TB of data stored
  • Direct access from Hyak login/dta-mover nodes
  • CIFS (standard SMB network mounts) access from campus
  • NFS or GPFS access from UW-IT Managed Servers
  • Ssh-protocol access (ssh, scp, sftp, etc.) from all locations
  • Standard UWNetID authentication

The lolo Collaboration File System is an excellent option for research groups requiring a means for fast, convenient data sharing with peers on and off campus.

The lolo Archive is part of an integrated, scalable scientific computing infrastructure operated by UW-IT, including Hyak, the lolo Collaboration File System, and a high performance research network, supporting fast data transfer among these systems and between them and campus and the Internet.

 
Service Options: 
Storage may be purchased in 1 TB increments, up to 1 PB or more.
 
UW-IT Managed Servers can be configured to access lolo via NFS or GPFS.
Eligibility: 

UW researchers; UW affiliated organizations; Researchers at UW and UW affiliates

How to Order: 
Email help@uw.edu and include the service name "lolo" in the subject line
 
Evaluation accounts are available upon request.
Availability: 

The system is designed to be available 24x7x365 with minimal downtime.  New allocations of less than 10TB are usually available immediately; larger purchases typically require several weeks lead time.

Periodic Regular Maintenance is scheduled to match the Hyak system maintenance schedule:

  • Hyak will be offline from 9:00 a.m. - 5:00 p.m. for scheduled maintenance the second Tuesday of every month.
  • Every third month, the maintenance window will last from 9:00 a.m. to 9:00 a.m. the following morning.
Price: 
$1570/TB/year - $130.83/TB/month
 
Storage may be purchased in 1TB increments.  Each TB of capacity purchased requires a three year commitment.
Billing is based on the storage allocated, not the capacity consumed.  Billing is monthly.
 
1TB for 3 years = $4,710 ($1,570/TB/year * 3 years)
 
Pricing is updated on an annual basis on July 1st.  Mid-year rate reductions are possible when consumers purchase 200TB or more.  Rates are the same for all customers.
Additional Information: 
See http://escience.washington.edu/what-we-do/lolo

Lolo User Documentation is also available.
 
lolo is a word in Chinook Jargon, meaning "the whole thing" and "to carry", depending on the application of accents. Written in lower case, lolo also represents a binary string (decimal 10).
 
Chinook Jargon is the trade language of the Pacific Northwest, incorporating terms from Chinook and Chehalis and other local languages, as well as French and English.  We've chosen words from Chinook Jargon for the names of systems in the UW research cyber infrastructure to emphasize their role in supporting the broad range of UW research users and our ties to our place between the mountains and Salish Sea.

 

Service Level Description: 

lolo Support responds to problem reports in one to four hours; response can be escalated if there is a critical problem.  Our goal is always to minimize user downtime by responding as quickly as possible.

Planned maintenance windows match the Hyak system (8 hours during business hours on the 2nd Tuesday of every month).

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/computing/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.washington.edu/itconnect/gethelp.html
Contact for More Information: 
 
Email help@uw.edu and include the service name "lolo" in the subject line
Maintenance
Last Review Date: 
Fri, 2012-09-21
Keywords: 
<div> HSM, tape, storage, GPFS,&nbsp;TSM, Hyak, SMB, eScience, research, lolo <div> &nbsp;</div> </div> <p>&nbsp;</p>
Cost: 
<div class="ExternalClass1D46D02688284C508F7137A46052E103"> <div> &nbsp;</div> <div> rates will be adjusted annually on July 1st</div> </div> <p>&nbsp;</p>
Notes: 
<p><span id="part1">2/29/12 I updated the Service Manager and did not review content so did not update the review date. -Tammy Stockton</span></p> <p><span>9/17/12 - Major revision by Chance Reschke</span></p> <p><span>9/21/12 - major correction to revision - two similar lolo services were confused - Mary</span></p> <p>&nbsp;</p>

Husky Kiosk Service

Submitted by marymulv on Fri, 2011-02-11 16:03
in
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Your rating: None
Brief Service Description: 
A secured, maintained computer suitable for public spaces
Service Description: 
The Husky Kiosk Service provides a secured, maintained computer suitable for public spaces and offers:
  • Browser capability (Internet Explorer and Firefox)
  • PDF reader (Adobe Acrobat Reader)
  • Sophos virus-detection
  • Readers for Word, Excel and PowerPoint documents

This service is an excellent option for those departments who need to offer web access within a public space.

Service Options: 
Computers may be provided by the customer, or the UW-IT Computer Maintenance Group can facilitate a customer purchase at cost.
 
Printers and/or additional basic software may be added to this service.
Eligibility: 

UW faculty; UW staff; UW academic units; UW administrative units; UW Seattle campus only; UW Medical Center; Harborview Medical Center 

How to Order: 
Website:  uw.edu/itconnect/cmg
Phone: 206-543-7865
 
Business Hours: 8:00 a.m. - 5:00 p.m. Monday - Friday

 

Availability: 
Available 24 hours a day, 7 days a week, with the exception of irregularly scheduled maintenance.
 
Maintenance Window for software updates: 11:00 p.m. - 12:00 a.m. daily
Price: 
Rates effective July 1, 2011 for FY2012
 
Initial build and configuration: $150.00 one-time charge
 
Maintenance fee: $22.50 per month
 
Additional services available at $135.00 per hour:
  • Customer specific additional software installation
  • Printer installation
  • Updates of customer software

 

Additional Information: 
The Kiosk service is implemented on computers meeting the following guidelines:
  • Processor: P4 or faster
  • RAM: 1GB for Win XP; 2GB for Win7
  • Hard Drive: 40GB
  • Ethernet port
  • Accessories: keyboard, mouse, and monitor

Kiosk computers are configured with the following:

  • Windows XP or Windows 7
  • Internet Explorer and Firefox browsers
  • Adobe Acrobat Reader
  • TeraTerm mail package
  • Security software
  • Word, Excel and PowerPoint readers
  • Additional software upon request
Service Level Description: 
The Computer Maintenance Group responds to requests and inquires within 2 business days.
Support Information: 
Computer Maintenance Group
Business Hours: 8:00 a.m. - 5:00 p.m., Monday - Friday
 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: cmg@uw.edu
Phone: 206-221-5000
Business Hours: https://uw.edu/itconnect/gethelp
Contact for More Information: 
Email cmg@uw.edu or call 206-221-5000.
Maintenance
Last Review Date: 
Fri, 2012-02-17
Keywords: 
<div> CMG, kiosk, windows, managed, desktop</div>

Virtual Email Domain

Submitted by kpilcher on Tue, 2009-07-28 11:52
in
0
Your rating: None
Brief Service Description: 
Forward email from all addresses at your domain to addresses at another domain
Service Description: 

The Virtual Email Domain Service is offered by UW Information Technology to UW units that need to have their own email domain without having to operate their own email systems. The service allows a mapping of email addresses such that email to <user>@domain and <list>@domain will be routed onwards.

UW Information Technology maintains the servers that route the mail, but the unit must provide the technical expertise to maintain email routing configuration files.

Obtaining (registering and maintaining) the domain name is the unit's responsibility. (Contact help@uw.edu for information and assistance in registering a washington.edu domain.)

Service Options: 

None at this time

Eligibility: 

UW academic units, UW administrative units, UW affiliated organizations

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 

After service initiation and setup, redundant servers (deployed in separate data centers) provide 24 hours a day, 7 days a week domain aliases and forwarding services. Access for unit staff to maintain their configuration files is also available 24 hours a day, 7 days a week.

Price: 

Rates effective July 1, 2011 for FY2012.

  • One-time setup fee: $131.33
  • Monthly service charge: $30
Additional Information: 

Email forwarding is provided for individuals and distribution lists. Forwarding destinations need not be to UW, and addresses need not match UW NetIDs. Spam and virus protection is not included.

Service Level Description: 

Virtual Email Domain service is an always available service with minimal downtime.

Systems are monitored 24 hours a day, 7 days a week for disruptions, and on-call staff are available for outage resolution. UW Information Technology system administrators will manage and resolve any email reliability problems arising from third party greylisting, blacklisting, other anti-spam measures, or relay operations.

Standard Internet email protocols are supported. Total message size limits are 60 million bytes maximum.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Contact for More Information: 

Email: help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Tue, 2012-02-28
Keywords: 
<p>email, domain, email alias, email domain, managed email, forwarding, subdomain, vanity</p>

Data Backups and Archives

Submitted by Anonymous on Tue, 2009-05-12 16:24
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0
Your rating: None
Brief Service Description: 
Centralized data management
Service Description: 
UW Information Technology provides centralized data backup, and archival and tape storage solutions. Support for data encryption is also available.
 
Included in the Technology Recharge Fee is centralized data backup management of centrally managed UW applications and systems. 
 
Not included in the Technology Recharge Fee is centralized data backup management of departmental or individual applications and systems.
Service Options: 

The Tivoli Storage Manager (TSM) service includes automated data backup, with two tape copies being stored in geographically diverse locations.

Eligibility: 

UW faculty, UW staff, UW affiliated organizations

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 

Data can be backed up from most areas on or around the main UW Seattle campus assuming the site's infrastructure meets, or can be upgraded to meet, the necessary infrastructure requirements of the service.

Price: 
Rates effective July 1, 2012 for FY2013.
 
Charges vary depending on the service option and specific customer and system requirements. Charges include:
  • Monthly charge for data stored on tape: $.002 per GB per day per copy, for a total of two copies
  • No minimum cost

 

Additional Information: 

Tivoli Storage Manager (TSM) is storage management software that automates data backup and restore functions.

For stand-alone, offsite tape storage using Iron Mountain, please contact the information technology buying group with UW Procurement Services: http://f2.washington.edu/fm/ps/.

For Frequently Asked Questions please see the attached FAQ document.

 

Service Level Description: 

The service goal is to be operationally ready 24 hours a day, 7 days a week, having zero downtime or data loss, redundant fabrics, and no single points of failure.

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.washington.edu/itconnect/help/
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp
Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Fri, 2013-04-26
Keywords: 
<p>IBM, Tivoli, TSM, IBM Tivoli Storage Manager, backups, data backups, HPSS, High Performance Storage System, online tape library, off-site tape storage, Tape Storage, Iron Mountain, Offsite, vaulting, archive</p>
Notes: 
<div> <div> <p><strong>The Dept of BioChem </strong>(HHMI) is at least one external to UW Technology customer subscribed to the Online Tape Library/Tape Storage Service.&nbsp;Charges for this customer were negotiated in 2002 in an MOU (PCA # 001421) located on the B&amp;F Service Agreement Wiki.&nbsp;</p> Links to Phase 1 Data Backup, Archival, and Tape Storage Service Descriptions:</div> <div> <br /> <a href="https://wiki.cac.washington.edu/display/Svccat/IBM+Tivoli+Storage+Manager+(TSM"><u>https://wiki.cac.washington.edu/display/Svccat/IBM+Tivoli+Storage+Manager+(TSM</u></a>)</div> <div> &nbsp;</div> <div> <a href="https://wiki.cac.washington.edu/display/Svccat/Data+Backup+Support"><u>https://wiki.cac.washington.edu/display/Svccat/Data+Backup+Support</u></a></div> <div> <br /> <a href="https://wiki.cac.washington.edu/display/Svccat/High+Performance+Storage+System+(HPSS"><u>https://wiki.cac.washington.edu/display/Svccat/High+Performance+Storage+System+(HPSS</u></a>)</div> <div> <br /> <a href="https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service+Support"><u>https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service+Support</u></a></div> <div> &nbsp;</div> <div> <a href="https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service"><u>https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service</u></a></div> <div> &nbsp;</div> <div> <a href="https://wiki.cac.washington.edu/display/~llfinch/Data+Backup+Process"><u>https://wiki.cac.washington.edu/display/~llfinch/Data+Backup+Process</u></a></div> <div> &nbsp;</div> <div> <strong>KARC: </strong>(5/09:KARC is currently used for a couple of customers, but is being phased out.) This service currently uses the High Performance Storage System (HPSS), but may use Tivoli Storage Manager (TSM)&nbsp;in the future. There is a $50 monthly charge for this service. KARC was used for Unix systems where no encryption was needed.</div> <div> 2/16/12:&nbsp; Fixed Email Help Form link</div> </div> <p><br /> 4/26/13:&nbsp; Added TSM customer letter and FAQ with information about service changes coming July 1, 2013.</p>

UW SharePoint

Submitted by tomnash on Wed, 2009-03-25 09:57
in
0
Your rating: None
Brief Service Description: 
Browser-based collaboration and document-management tool
Service Description: 

UW SharePoint is a Web application platform that solves customer needs for team collaboration, business process improvement, and Web publishing. The current version of UW SharePoint is SharePoint 2010.

As a platform, UW SharePoint can be used in a number of ways to provide value to those using it. UW SharePoint can help:

  • Improve collaboration capability between individuals, teams, departments, and schools
  • Provide a robust document management, file sharing, and Web publishing platform that is well integrated with existing Microsoft Office applications
  • Improve business processes within departments, schools, and colleges through enhanced business intelligence, customized process workflows, electronic Web-based forms, and controlled records management
  • Reduce the number of emails, email attached documents, and printed materials shared between individuals and teams
  • Provide for an efficient and extensive UW enterprise search platform that can be finely tuned for security, and has the capability to include internal and external Web properties and individual user profiles
  • Support business critical digital-media processing, metadata management, data warehousing applications, and custom business process workflows with a minimum of custom code development
Service Options: 

Site Collections are groups of sites that are provisioned to a department or group of departments. They have a 5 GB disk quota and are administered by at least one responsible individual who acts as a primary support contact for the collection's users. The quota for a Site Collection can be increased for an additional fee.

MySites are personal sites available to individual users (limited to staff, faculty, and special exception UW NetIDs).  These have a 100 MB disk quota.  

Eligibility: 

UW faculty, UW staff

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 

Available 24 hours a day, 7 days a week, with maintenance windows on Sundays from 8:00 a.m. - 10:00 a.m.

Price: 

Site Collections: New site collections incur a one-time $200 setup fee.  The standard fee for ongoing service is $68.70 per month for a 5 GB site. Additional 5 GB storage blocks are available for $68.70 per 5 GB. A valid UW budget is required. Additional license fees may be required.

Hourly Consulting Rate: SharePoint experts are available for $91.71 per hour if any consulting beyond our standard support is desired.

MySites: There is no charge for MySites, which you can get without having a Site Collection.

Additional Information: 

https://sharepoint.washington.edu/community/Sharepoint/starting/Pages/de...

Service Level Description: 

There are no current service level agreements in effect relative to the UW SharePoint.

UW Information Technology will attempt to perform any needed regular maintenance on the SharePoint server on Sundays from 8:00 a.m. to 10:00 a.m. Emergency maintenance may be performed at any time. Important business functions such as collaboration, document management, search, Web publishing, file sharing, and custom business workflows developed in SharePoint may be impacted during maintenance periods.

There are failover capabilities on the Web front-end servers, and the SQL database runs on a clustered pair of servers. Standardized backup procedures used for UW Information Technology-managed SQL databases will be followed for SharePoint content.

After a disaster, critical business systems/processes may be impacted by a loss of SharePoint services. Disaster response processes and emergency communications or messaging systems should not rely upon SharePoint.  

Support Information: 

UW SharePoint has a distributed support model.

Tier 1 (End User questions): Individual site users will contact each SharePoint site's owners/administrators for end-user support and training in using the application.

Tier 2 (Site Owner questions): Site owners contact the UW Information Technology Service Center, where their questions will then be escalated as appropriate.

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

The SharePoint Community Site (https://sharepoint.washington.edu/community/Sharepoint) will host information on training, development, and design resources. A link to the Microsoft-provided SharePoint user training package is provided via this site.

SharePoint site collection owners who have SharePoint 'how to', best practice, and other general questions also can email sharepoint_tech@u.washington.edu. This list includes all UW SharePoint site owners/admins who are part of the UW SharePoint community.

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Fri, 2012-06-22
Keywords: 
<p>sharepoint, collaboration, web, microsoft, msca, MOSS, MySite, Site Collection</p>