UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Self-Sustaining

Telephones

0
Your rating: None
Brief Service Description: 
A suite of telephone services
Service Description: 

Rates for this service are for FY15

A suite of telephone services is available to the UW community and includes such offerings as equipment, dial tone, fax and modem lines, voice messaging, global VoIP, and telecommuter VoIP, among others. See "Service Options" for the complete list.

Service Options: 

The following are the telephone service options available:  

  • Campus Phone to Campus Phone (5 digit dialing)
  • Campus Telephone Services (PBX)
  • Digital Phone Equipment (multiple line)
  • Directory Listings - Seattle Metro and Community Directories; UW Directory
  • Emergency Phones
  • FAX Lines
  • Global VoIP (for use outside of Western Washington)
  • Modem Lines
  • Public Telephone Service
  • Regional Calling Service
  • Student Telephone Service in UW Seattle Residence Halls
  • Telecommuter VoIP (for use within Western Washington)
  • Voice Messaging
  • Toll Free Numbers
Eligibility: 

UW faculty, UW staff, UW students in residence halls, UW Physicians Network and Neighborhood Clinics, Multiple off-campus locations in the Puget Sound area

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000
Fax: 206-221-5001

Availability: 

Hours available: 24 hours a day, 7 days a week

Price: 

Rates Effective July 1, 2014 for FY2015.

Telephone Lines (Dial Tone):

  • $4.05/month per line for departments that pay the per capita Technology Recharge Fee
  • $10.84/month per line for UW Medicine clinical operations, and external entities that do not pay the per capita Technology Recharge Fee
  • $13.56/month per line mileage surcharge for off-campus locations

Call Management Services (e.g., voice mail only telephone numbers, conference bridges, etc.):

  • $3.80/month per virtual telephone number

Telephone Sets:

  • $4.12/month per small multi-button phones (5-12 buttons)
  • $4.48/month per large multi-button phones (16-34 buttons)
  • $1.06/month per expansion module
  • $3.05/month per legacy telephone (e.g., weatherproof set)

Toll Free Numbers:

  • .05 per minute (for incoming calls only)

Voice Moves/Installs/Changes:

  • $137 one-time charge per line for technician installations/moves

Global VoIP (for use outside of Western Washington):
For Global VoIP, the customer must purchase the phone equipment for deployment since it will be leaving UW Information Technology's service area.

  • $236.50 per 4610 VoIP Phone (one-time charge)
  • Dial tone monthly charges apply (see above)

Telecommuter VoIP (for use within Western Washington):
For Telecommuter VoIP, the customer may lease the phone equipment, but is responsible for picking up the phone from the UW Seattle campus, at the UW Information Technology Service Center, and delivering it back to same for any repair or maintenance work:
     UW Information Technology Service Center
     Attn: Supervisor or Manager
     UW Tower C-3000 (4333 Brooklyn Ave. NE)
     Box 359540
     Seattle, WA 98195-9540

The Telecommuter VoIP customer may choose between the 4610 and 4620 VoIP phones. The 4610 is smaller and best suited for the typical office worker, while the 4620 is larger with a larger screen useful for call-center agents.

  • $4.12 per 4610 VoIP phone (monthly recurring charge)
  • $4.48 per 4620 VoIP phone (monthly recurring charge)
  • Dial tone monthly charges apply (see above)
Additional Information: 

Phones: http://uw.edu/itconnect/phones

VoIP: http://uw.edu/itconnect/phones/telecommuter_voip.html

A basic dial tone service technical description is attached below.  

Service Level Description: 

Telephone Service

  • Installation, moves, adds or changes: 7-10 business days
  • Repairs: Next business day
  • Minimum scheduled downtime

UW relies on our partner vendors for telephony service (Qwest, Verizon, and other small telephone company vendors). 

Voice Messaging
Voice messaging is activated within two (2) business days of the request, provided a UW budget number is given by the customer. Once the voice mailbox is set up, the customer will receive instructions and a password via email.

Global VoIP and Telecommuter VoIP
Global VoIP and Telecommuter VoIP phones rely on the customer's residential Internet Service Provider (Comcast, Qwest, Verizon, or other ISP) to provide Internet access back to the UW network.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Contact for More Information: 

Email: help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2014-07-16
Keywords: 
<p>phone, VoIP, voice over IP, digital analog, PBX, call forwarding, RCS, FAX, Modem, regional calling service, Avaya, 6408, 6416, 6424, 8405, 8410, 8434, 4610, 4620, 2410, 2420, 9608, 9611,&nbsp;directory listing, UW Directory, voice message, voice mail, voicemail, voice messaging, telecommuter, global, telecommuting, dialtone, dial tone</p>
Notes: 
<p>8/24/10: Deleted reference to analog single line phones.</p> <p>8/9/12: added basic dial tone service technical description per Roland&#39;s request.</p> <p>9/20/2012: uploaded updated pdf per Roland</p> <p>10/11: uploaded pdf per Tyler</p> <p>6/13: updates and Service Rep. change to Felicia Watson</p> <p>9/17/13:&nbsp; added UW Campus Edge Standard attachement for Tyler Preder</p> <p>12/10/13:&nbsp; Added text in Service Level Description denoting installation delays due to heavy request volume</p> <p>02/14/14: Removed text regarding service delays due to heavy request volume</p> <p>07/16/14: Confirmed prices stayed the same for FY15, updated notice of FY15 rates, changed service manager -MM</p>

Event Services

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Your rating: None
Brief Service Description: 
Facility and technology reservations for special event use on campus.
Service Description: 

UW-IT Classroom Technology & Events provides premiere venues for campus-located special events (including lectures, receptions, concerts, celebrations, conferences, workshops, training seminars and other non-instructional activities).

Reservations can be made for classrooms and public spaces in Johnson, Kane and Mary Gates Halls (UW-Seattle campus).

For other UW-Seattle general use classrooms, reservations are available via the Office of the Registrar (times@uw.edu).

Eligibility: 

Anyone with a UW NetID; General public

How to Order: 
Availability: 

Reservation Requests: Accepted online 24 hours a day, 7 days a week on a first-come, first-served basis.

Price: 

Room rental and labor charges are billed at hourly rates. Technology charges are billed at a flat rate per item, per day.

For a complete list of rates, please visit: http://www.css.washington.edu/Rates

Service Level Description: 

Inquiries will be responded to within one business day, if not sooner.

Operators are generally required and are available to assist on-site before, during and after the event.

Support Information: 

Email: help@uw.edu
Phone: 206-221-5000
Hours: 8:00am - 5:00pm, Monday - Friday
Office: Kane Hall, Room 035

Contact for More Information: 

Email: help@uw.edu
Phone: 206-221-5000

Maintenance
Last Review Date: 
Tue, 2014-07-22
Keywords: 
<p>event</p>
Notes: 
<p>Created entry - 01/06/14</p> <p>07/22/14: Updated contat information for SPOC - MM</p>

Standard Hosted Server

0
Your rating: None
Brief Service Description: 
An infrastructure as a service offering, on which you administer your own Redhat Linux or Microsoft Windows virtual server(s).
Service Description: 
UW-IT has large-scale virtualization infrastructure currently hosting nearly 500 virtual servers for UW-IT and other campus customers. This Standard Hosted Server (SHS) service is designed to allow UW departments to leverage UW-IT's virtualization infrastructure while retaining full administrative control.

Clients requiring more support may be interested in our Standard Managed Server service, or for complex or customized computing needs our Consulting service may be able to help develop a custom solution.
Service Options: 

Standard Hosted Servers come pre-configured with Windows 2008 R2, Windows 2012 R2 or Red Hat Enterprise Linux 6 64bit. Both operating systems are UW site licensed. Installation of other operating systems is not supported.


A basic self-service web portal is provided for system console access and power cycle functions. Access to this portal is controlled via UWNetID with a list of allowed UWNetIDs provided by the customer.


All servers are pre-allocated one static public IPv4 address, one static private UW p172 address and one static IPv6 address. One address will be active initially and the customer is responsible for choosing which IP addresses to use as well as adding or changing IP address configurations within the operating system.

Each IP will have A and AAAA records for each IP of the form: 

  • v0001.host.s.uw.edu: public v4 IP
  • v0001p.host.s.uw.edu: p172 IP
  • v0001v6.host.s.uw.edu: public v6 IP

The v*.host.s.uw.edu names associated with the server can not be changed. All three IP addresses will have PTR records pointing to the corresponding name. Customer may point their own DNS names to the assigned IP addresses without notification to UW-IT. UW-IT will change PTR records to customer DNS names by request.

Backups of the virtual machine image or operating system are not provided. Customer is responsible for system backups and might consider the UW-IT Data Backups and Archives Service

Technical Support is available as a separate consulting service.  

 

Eligibility: 

UW faculty; UW staff; UW academic units; UW administrative units; UW affiliated organizations; Need an approved UW budget number

How to Order: 
Service details are contained in this catalog entry. To request a Standard Hosted Server, please submit this Request Form. You will be asked for details regarding your server needs, budget number, etc.
 
New requests are provisioned as fast as possible - typically within 2 business days.
 
If you are prompted to log into the Request Form, enter <"NETID\"> followed by your UW NetID user name in the user name field e.g., <"NETID\jdoe">, followed by your UW NetID password in the password field.  Tip: Be sure to use the backslash "\" instead of the forward slash "/”. 
Availability: 
The virtualization infrastructure is highly robust with redundancy at every level, including generator power in the UW datacenters. Infrastructure maintenance can be performed transparently and faults of individual hardware components are typically non-service impacting. Failure of underlying server hardware may result in a brief outage before the hosted server is automatically recovered on an alternate node. The infrastructre is monitored 24/7. The system is not designed to survive a catastrophic disaster. High availability needs are the responsibility of the customer and should be met with the provision of multiple servers.
Price: 
$22.00 per month for each "unit" or "slice" in a virtual server.  
A slice is 1 vCPU*, 2GB RAM, 50GB disk.    
A single virtual server is defined by combining 1 or more slices.

* Virtual CPUs do not scale linearly with the other resources.  See the table below for exact details.

Slice Count

Memory

Max Disk

Max vCPU

1

2GB

50GB

1

2

4GB

100GB

1

3

6GB

150GB

2

4

8GB

200GB

2

5

10GB

250GB

2

6

12GB

300GB

2

7

14GB

350GB

3

8

16GB

400GB

3

9

18GB

450GB

3

10

20GB

500GB

3

11

22GB

550GB

3

12

24GB

600GB

4

13

26GB

650GB

4

14

28GB

700GB

4

15

30GB

750GB

4

16

32GB

800GB

5


Rates are adjusted on an annual basis.

 

Additional Information: 
For any additional information, including Frequently Asked Questions, please view our web site.
Service Level Description: 
For a typical Standard Hosted Server UW-IT will:
  • Provide a stable virtual hosting environment.
  • Maintain self service portal.
  • Provide OS license.
  • Increase 'slice count' at request (slice reduction is not possible at this time).
  • Provide pre-allocated IP addresses and standard DNS names.
  • Shut down poorly behaving SHSs.
  • Remove SHS upon request.
The customer will:
  • Install and update VM host tools within hosted server as needed.
  • Perform all administration of the OS and any installed applications. Including adhering to UW security policies and procedures.
  • Maintain backups if desired
  • Manage server network configuration including IP addresses, DNS CNAMES, and system firewall configurations.
Support Information: 
UW-IT can confirm that the virtual hosting environment is operating as designed, but no direct client support is offered for this service. UW-IT will not have administrative access to your server in any way and will not provide operating system patching or support of any kind. System support is available as a separate Consulting Service at an hourly rate.

To request changes to an existing SHS, please Email ds-inquiry@u.washington.edu (include "Hosted Server" in the subject line), and please provide the server name, as well as details about the requested change.
Contact for More Information: 

Email help@uw.edu (include "Managed Server" in the subject line) or call 206-221-5000.

Maintenance
Last Review Date: 
Thu, 2014-07-10
Keywords: 
<p>Standard Hosted Server, Hosting, Unix, Linux, Windows, Xen, VMWare, VM Red Hat, Virtual Server, Shared Server</p>
Notes: 
<p>07/10/14 - Updated name (dropped the plural), changed Service Rep to David Cox. -MM</p>

MediaAMP

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Your rating: None
Brief Service Description: 
End-to-end content delivery, storage and security solutions for digital media
Service Description: 

MediaAMP™ offers end-to-end content delivery, storage and security solutions designed to overcome current limitations and address emerging trends while being flexible and extensible. Cloud Services, infrastructure and tools for storing, managing and delivering digital assets, streaming media and protected content.

Service Options: 

Asset Management & Content Repository
• Secure Cloud Administration
• Comprehensive Metadata Management
• Custom Metadata Schemas
• Large Storage Repository
• Hierarchical Storage Management (HSM)/File Virtualization
• Multiple Ingest Options (watch folders, web browser, secure upload, adaptors)
• Reporting and Metrics
• RESTful APIs, SDKs, PDKs, & Developer Documentation (custom development/integration)
 

Streaming Solutions
• Secure Streaming (encrypted/HIPAA aligned)
• HTTP Live Streaming (HLS/adaptive)
• Live and on-demand RTMP/RTSP Streaming
• MultiStream Capture & Recording
• Media Publishing & Distribution Services
• Workflow Automation
• Transcoding Services (support for all major audio/video codecs)
• Internal & 3rd Party CDN Services
• Section 508 Compliant Services / User Interface
• Streaming & On-demand Delivery
• XML/RSS/MRSS Feeds and Playlists
• Content and Geo-Restrictions
• Ad Policies & Video Monetization (pre/mid/post rolls, content overlays, logo insertions)
• Mobile Content Delivery
• External Syndication
• IPTV & Broadcast (TVE) Workflows / Episode Programming (EPG)
• Auto-transcription (content search/captioning)

 

Business Intelligence
• Authorization/Authentication against various IdPs (including federated)
• Easy to use reporting web interface, support for 3rd party analytics
• Auditing and proof-of-performance integrations available
• Monitoring/notifications

Consulting Services
• Workflow Development
• Middleware Development and Integration
• User Interface Design/Development/Information Architecture
• Infrastructure Design, Architecture, Integration
• Fully managed accounts

 

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW affiliated organizations; UW Medical Center; Harborview Medical Center; UW Physicians Network and Neighborhood Clinics; UW Medicine Neighborhood Clinics

How to Order: 

mediaamp@uw.edu or 206-486-6233

Availability: 

Available 24 hours a day, 7 days a week

Price: 

Pricing is a monthly subscription or based on type of engagement. Please contact us for specific pricing.

Additional Information: 
Please see mediaamp.org for additional information.
Service Level Description: 

MediaAMP is an end-to-end content delivery, storage and security solutions for digital media.

Support Information: 

mediaamp@uw.edu

Maintenance
Last Review Date: 
Wed, 2014-06-25
Keywords: 
<p class="p1">web, collaboration, asset management, video, media, streaming, IT, storage, content delivery, medical, research, clinical, LMS, CMS, integration, middleware</p>
Notes: 
<p><span style="color: rgb(0, 0, 0); font-family: verdana; font-size: 11px; line-height: normal; background-color: rgb(235, 243, 255);">06/25/14 - Updated HIPAA statement to read &quot;HIPPAA aligned&quot; rather than &quot;compliant&quot; as per directive from Karalee &nbsp;-Michelle</span></p>

UW Central File Storage Service for Users - The U Drive

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Your rating: None
Brief Service Description: 
U Drive - UW Central File Storage
Service Description: 

U Drive provides Faculty, Staff and Students a file storage location that is accessible from anywhere on the Seattle, Tacoma and Bothell campuses, including the campus WiFi network. An initial storage quota of 10GB* is provided, and additional space may be purchased with a UW budget number.

U Drive files are available via the network in real time, from any computer on campus, both personal and institutionally owned. Windows, Mac and Linux computers are supported. Off campus, users will be able to access their files via standard internet protocols such as Secure File Transfer Protocol (SFTP). No additional software is needed to sync files, and desktop software (such as SPSS or Adobe products) can open and save files directly from the U Drive from campus.

U Drive files are backed up, and self-service file restore functionality is provided.

*The 10GB quota is subject to change based on review of actual usage.

Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls; UW researchers

How to Order: 

Students: U Drive is automatically activated for all students: http://uw.edu/itconnect/wares/udrive

Faculty/Staff: U Drive must be activated via the UW NetID Service Manage Page. Follow these steps from your browser to activate this service:

1. Navigate to your Manage your UW NetID Resources Web page

2. Click on "Computing Services"

3. Check the box next to "Central File Storage"

4. Click on "Subscribe" to activate your storage

 

Availability: 

Service is available 24 hours per day 7 days a week. Support is available during business hours (see Support below).

This service may experience periodic outages for maintenance, service, or unexpected incidents. It is therefore recommended that systems and services integrating with the U Drive service be designed to tolerate brief periods of unavailability.

Price: 

There is no additional charge for up to 10GB storage.

For students, funding for this service is provided by the Student Technology Fee (STF).

For faculty and staff, funding is provided by the Technology Recharge Fee (TRF).

Additional quota can be purchased with a UW budget number at a rate of $0.35 per GB per month.

Service Level Description: 

U Drive is targeted as an always available service with minimal downtime. Systems are monitored 24 hours a day, 7 days a week for disruptions. On-call staff are available for outage resolution. User support is available during business hours only.

Support Information: 

Documentation: http://uw.edu/itconnect/wares/udrive

Support: help@uw.edu

UW Information Technology Service Center

Front Desk: UW Tower C-3000 (4333 Brooklyn Ave NE)

Online Help Form: http://uw.edu/itconnect/help

Phone: 206-221-5000

Business Hours: http://uw.edu/itconnect/gethelp

 

Contact for More Information: 

Email help@uw.edu for service inquiries.

To receive updates about this service, subscribe to "central-file-storage-announce" by going to:

https://mailman1.u.washington.edu/mailman/listinfo/central-file-storage-announce

Maintenance
Last Review Date: 
Mon, 2014-01-27
Keywords: 
<p>U Drive; UDrive; Central File Storage</p>
Notes: 
<p>01/27/14 - Updated to reflect new 10GB quota (no longer 5GB) -mm</p>

Shared Scalable Compute Cluster for Research (Hyak)

0
Your rating: None
Brief Service Description: 
Hyak is an on-campus platform for scalable scientific computing
Service Description: 

Hyak is a shared, high-performance computer cluster dedicated to research computing at UW. Participating academic units (sponsors) invest in a common high-performance infrastructure, while individual users fund the purchase of compute nodes and supplemental storage configured according to their specific requirements. The system design guarantees users immediate access to their own nodes as well as allowing users fair access to idle CPUs throughout the cluster. Hyak infrastrucutre is deployed in Islands (sub clusters), each supporting ~500 compute nodes. All Islands share a common job scheduler, high performance scratch storage, and login/data-mover nodes with high speed external network links.

https://wiki.cac.washington.edu/download/attachments/51429607/SSC@UW+Postcard+-+5x7+-+Front.jpg

Hyak provides:

  • Low latency (<= 3.5µs) 10Gbs connections among all nodes in each Island
  • 300Gbs or more of bandwidth between Islands
  • 100GB of capacity of shared high-speed scratch space for each node
  • 500GB of capacity in the lolo Archive File System for each node
  • 50GB of capacity in the lolo Collaboration File System for each node
  • Multiple 10Gbs network connections to campus, the Internet, and lolo
  • Ssh-protocol access (ssh, scp, sftp, etc.) from all locations
  • Two-factor authentication, using your UW NetID and a hardware token
  • Red Hat Enterprise Linux operating system
  • Full Intel software development environment, and other dev tools
  • Several high-level software tools, including Mathematica and R
  • Support for single-node virtualization, including MS Windows

Hyak is an excellent option for research groups requiring a fast, convenient, flexible, and cost effective alternative to operating their own scalable, high performance computing resource.

Hyak is part of an integrated, scalable scientific computing infrastructure operated by UW-IT, including the lolo Archive and Collaboration File Systems, and a high performance research network, supporting fast data transfers among these systems and between them and the campus and the Internet.

Service Options: 

Customers may purchase between one and more than 100 compute nodes and between 22TB and more than 1PB of storage. Compute nodes and storage subsystems are available in a wide variety of configurations.

Customers may install and use nearly any software they like, including commercial applications, provided they are supported by the Hyak operating environment.

Customers may configure one or more of their nodes for interactive use. Nodes in this configuration support one job queue to support fair share scheduling in which each user's job priority is a function of their recent use of the system.

Customers may assign one or more users as group admins with the authority to add and remove user access to the system and modify job priorities.

Eligibility: 

UW faculty; UW staff; UW students; UW researchers; UW academic units; Researchers at UW and UW affiliates associated with a sponsord academic unit

How to Order: 

Email help@uw.edu and include the service name "Hyak" in the subject line.

Evaluation accounts are available upon request.

Availability: 

Outside scheduled maintenance, the system is designed to be available 24x7x365 with minimal unscheduled downtime. New equipment is typically deployed within six weeks of purchase.

Hyak is offline from 9:00 a.m. to 5:00 p.m. for scheduled maintenance the second Tuesday of every month. Every third month (January, April, July, October), the maintenance window will last from 9:00 a.m. to 9:00 a.m. the following morning.

Other maintenance performed on Hyak is relatively rare, short (30-60 minutes), and does not impact running jobs. This type of maintenance is announced to the hyak-users list.

Price: 

Customers pay a one-time charge for equipment which UW-IT deploys and operates in Hyak on their behalf. No indirect costs are charged for equipment deployed in Hyak. Compute nodes are operated for three years, while storage may be operated for up to six years. Prices are updated roughly quarterly.

Information about pricing is available HERE.

Sample prices for compute nodes, including all supporting infrastructure are:

Model CPU (dual) GB RAM GB Disk Price
IBM HS23 E5-2650 v2 32 600 $4,224.00
IBM HS23 E5-2650 v2 64 600 $4,675.00
IBM HS23 E5-2650 v2 128 600 $5,527.50
IBM HS23 E5-2650 v2 256 600 $7,760.50
IBM HS23 E5-2650 v2 + M2090 64 600 $8,125.70

 

A full price list for supplemental storage is available HERE.

Sample prices for storage (including file servers, GPFS licenses, network connections, etc.) are:

Model Drive GB Drive RPM # Drives Usable TB Price
IBM DS3512 3,000 7200 48 96 $58,482.38
IBM DS3512 3,000 7200 192 384 $148,308.38
IBM DS3512 600 15,000 48 22 $52,275.08
IBM DS3512 600 15,000 192 86 $123,402.40

 

Additional Information: 

A more detailed description of the overall Hyak project is available HERE. Hyak User Documentation is also available.

Hyak infrastructure and operations are funded by various sponsors, each of which is entitled to a portion of the system's overall capacity. All customers deploying equipment in Hyak must receive the approval of their sponsor, typically their dean's office. UW-IT can manage the approval process. Academic units currently sponsoring Hyak are:

  • The College of Arts and Sciences
  • The College of Engineering
  • The College of the Environment
  • The iSchool
  • The School of Medicine, Baker Lab

Other academic units interested in sponsoring Hyak capacity must be approved by the Hyak Governance Board and are limited by available data center capacity. Sponsorships supporting 50 compute nodes or more cost $3,000 for each slot ($150,000 for 50 nodes). A slot is the system capacity necessary to support a single compute node for six years. Because Hyak compute nodes are deployed for three years, each slot supports two generations of compute nodes.

Hyak is a word in Chinook Jargon, meaning "fast." Chinook Jargon is the trade language of the Pacific Northwest, incorporating terms from Chinook and Chehalis and other local languages, as well as French and English. We've chosen words from Chinook Jargon for the names of systems in the UW research cyberinfrastructure to emphasize their role in supporting the broad range of UW research users and our ties to our place between the mountains and Salish Sea.

 

Service Level Description: 

Hyak support responds to problem reports in one to four hours; response can be escalated if there is a critical problem. Our goal is always to minimize user downtime by responding as quickly as possible.

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.uw.edu/itconnect/gethelp

 

Maintenance
Last Review Date: 
Wed, 2014-07-09
Keywords: 
<p>scalable scientific computing</p> <p>hyak</p> <p>lolo</p> <p>research</p> <p>cluster</p> <p>beowulf</p> <p>HPC</p>
Notes: 
<p>New service in catalog; service had been up for a couple years via eScience</p> <p>11/28/12:&nbsp; updated pricing, other minor font changes</p> <p>12/4/13 updated pricing links</p> <p>02/20/14: updated pricing in top table</p> <p>04/21/14: updated node pricing (top table)</p> <p>07/09/14: updated node pricing (top table) only first row changed - MM</p>

Shared Central File System for Research Archives (lolo Archive)

0
Your rating: None
Brief Service Description: 
Service for safe, long term storage of files which are rarely accessed (lolo Archive)
Service Description: 

Rates for this service are for FY15

 
The lolo Archive is a file-based repository appropriate for data which you rarely access but for which you want to ensure long-term safekeeping and fast, convenient retrieval.
 
 
 
 
The lolo Archive provides:
  • All files immediately and directly accessible by the customer
  • Two copies of all files on tape, each in a separate Seattle area data center
  • 10Gbs network connections to campus, the Internet, and Hyak
  • Fast uploads and downloads for large (>=100GB) files
  • Support for up to 10,000 files per TB of data stored
  • Direct access from Hyak login/data-mover nodes
  • Ssh-protocol access (ssh,scp,sftp,etc) from all locations
  • Standard UW NetID authentication
The lolo Archive is part of the integrated, scalable scientific computing infrastructure operated by UW-IT, including Hyak, the lolo Collaboration File System, and a high performance research network, supporting fast data transfers among these systems and between them, campus and the Internet.

 

Service Options: 
Storage may be purchased in 1TB increments up to 1PB or more.
Eligibility: 

UW researchers; Reseachers at UW and UW affiliates

How to Order: 
Email help@uw.edu and include the service name "lolo" in the subject line.
 
Evaluation accounts are available upon request.
Availability: 
The system is designed to be available 24x7x365 with minimal downtime.  New allocations of less than 10TB are usually available immediately; larger purchases typically require several weeks lead time.
 
Periodic Regular Maintenance is scheduled to match the Hyak system maintenance schedule.
 
Hyak will be offline from 9:00 a.m. to 5:00 p.m. for scheduled maintenance the second Tuesday of every month. Every third month, the maintenance window will last from 9:00 a.m. to 9:00 a.m. the following morning.
Price: 
$8.58/TB/month = $102.96/TB/Year
Storage may be purchased in 1TB increments. Each TB of capacity purchased requires a three year commitment. Billing is based on the storage allocated, not the capacity consumed. Billing is monthly.
 
1TB for 3 years = $308.88 ($102.96TB/year * 3 years)
 
Pricing is updated on an annual basis on July 1st. Mid-year rate reductions are possible when customers purchase 200TB or more. Rates are the same for all customers.
Additional Information: 
 
Lolo User Documentation is also available.
 
lolo is a word in Chinook Jargon meaning "the whole thing" and "to carry," depending on the application of accents. Written in lower case, lolo also represents a binary string (decimal 10).
 
Chinook Jargon is the trade language of the Pacific Northwest, incorporating terms from the Chinook and Chehalis and other local languages, as well as French and English. We've chosen words from Chinook Jargon for the names of systems in the UW research cyberinfrastructure to emphasize their role in supporting the broad range of UW research users and our ties to our place between the mountains and Salish Sea.

 

Service Level Description: 
lolo Support responds to problem reports in one to four hours; response can be escalated if there is a critical problem. Our goal is always to minimize user downtime by responding as quickly as possible.
 
Planned maintenance windows match the Hyak system (8 hours during business hours on the 2nd Tuesday of every month).
Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/computing/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.uw.edu/itconnect/gethelp.html
Contact for More Information: 

Email help@uw.edu and include the service name "lolo" in the subject line

Maintenance
Last Review Date: 
Wed, 2014-07-16
Keywords: 
<p>HSM, tape, storage, GPFS, TSM, Hyak, eScience, research, lolo</p>
Cost: 
<div class="ExternalClass73E8BB5B7B2646A787968BF1A13A2979"> <div class="ExternalClassE5989B77874D4561AA1B3551670927B0"> <div> rates will be adjusted annually on July 1st.</div> </div> </div> <p>&nbsp;</p>
Notes: 
<p>6/20/12 Updated prices to reflect new FY2013 cost. -Darlene Lowe</p> <p>9/21/2012 Major updates per Chance Reschke. ~ Mary Mulvihill</p> <p>07/16/14: Confirmed rates stayed the same for FY15 - MM</p>

Shared Central File System for Research Collaboration (lolo Collaboration)

0
Your rating: None
Brief Service Description: 
Shared central file system for research (lolo)
Service Description: 

Rates for this service are for FY15

 
The lolo Collaboration File System has been designed to support the sharing of data among researchers on the UW campus, users of Hyak, and peers at other institutions. It can act as a high performance data transfer node (throughput of hundreds of MBs to Gigabytes per second, depending on file size, number of files, etc.), as well as a convenient means of accessing Hyak results from workstations in your lab.
 
 
 
The lolo Collaboration File System provides:
  • All files immediately and directly accessible by the customer
  • Highly available access to your files from campus, Hyak, and the Internet
  • 10Gbs network connections to campus, the Internet, and Hyak
  • Support for up to 100,000 files per TB of data stored
  • Direct access from Hyak login/data-mover nodes
  • CIFS (standard SMB network mounts) access from campus
  • NFS or GPFS access from UW-IT Managed Servers
  • Ssh-protocol access (ssh, scp, sftp, etc.) from all locations
  • Standard UWNetID authentication

The lolo Collaboration File System is an excellent option for research groups requiring a means for fast, convenient data sharing with peers on and off campus.

The lolo Collaboration File System is part of an integrated, scalable scientific computing infrastructure operated by UW-IT, including Hyak, the lolo Archive, and a high performance research network, supporting fast data transfer among these systems and between them and campus and the Internet.

 
Service Options: 
Storage may be purchased in 1 TB increments, up to 1 PB or more.
 
UW-IT Managed Servers can be configured to access lolo via NFS or GPFS.
Eligibility: 

UW researchers; UW affiliated organizations; Researchers at UW and UW affiliates

How to Order: 
Email help@uw.edu and include the service name "lolo" in the subject line
 
Evaluation accounts are available upon request.
Availability: 

The system is designed to be available 24x7x365 with minimal downtime.  New allocations of less than 10TB are usually available immediately; larger purchases typically require several weeks lead time.

Periodic Regular Maintenance is scheduled to match the Hyak system maintenance schedule:

  • Hyak will be offline from 9:00 a.m. - 5:00 p.m. for scheduled maintenance the second Tuesday of every month.
  • Every third month, the maintenance window will last from 9:00 a.m. to 9:00 a.m. the following morning.
Price: 
$101.99/TB/month = $1,223.88/TB/year
 
Storage may be purchased in 1TB increments.  Each TB of capacity purchased requires a three year commitment.
Billing is based on the storage allocated, not the capacity consumed.  Billing is monthly.
 
1TB for 3 years = $3,671.64 ($1,223.88/TB/year * 3 years)
 
Pricing is updated on an annual basis on July 1st.  Mid-year rate reductions are possible when consumers purchase 20TB or more.  Rates are the same for all customers.

 

Additional Information: 

Lolo User Documentation is also available.
 
lolo is a word in Chinook Jargon, meaning "the whole thing" and "to carry", depending on the application of accents. Written in lower case, lolo also represents a binary string (decimal 10).
 
Chinook Jargon is the trade language of the Pacific Northwest, incorporating terms from Chinook and Chehalis and other local languages, as well as French and English.  We've chosen words from Chinook Jargon for the names of systems in the UW research cyber infrastructure to emphasize their role in supporting the broad range of UW research users and our ties to our place between the mountains and Salish Sea.

 

Service Level Description: 

lolo Support responds to problem reports in one to four hours; response can be escalated if there is a critical problem.  Our goal is always to minimize user downtime by responding as quickly as possible.

Planned maintenance windows match the Hyak system (8 hours during business hours on the 2nd Tuesday of every month).

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/computing/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.washington.edu/itconnect/gethelp.html
Contact for More Information: 
 
Email help@uw.edu and include the service name "lolo" in the subject line
Maintenance
Last Review Date: 
Wed, 2014-07-16
Keywords: 
<div> HSM, tape, disk, storage, GPFS,&nbsp;TSM, Hyak, SMB, CIFS,eScience, research, lolo$0$0 <div> &nbsp;</div> </div> <p>&nbsp;</p>
Cost: 
<div class="ExternalClass1D46D02688284C508F7137A46052E103"> <div> Must buy 3 years at a time.</div> <div> Must buy in chunks of 1 TB.</div> <div> &nbsp;</div> </div> <p>&nbsp;</p>
Notes: 
<p><span id="part1">2/29/12 I updated the Service Manager and did not review content so did not update the review date. -Tammy Stockton</span></p> <p><span>9/17/12 - Major revision by Chance Reschke</span></p> <p><span>9/21/12 - major correction to revision - two similar lolo services were confused - Mary</span></p> <p>07/16/14: Confirmed rates the same for FY15 - MM</p>

Husky Kiosk Service

0
Your rating: None
Brief Service Description: 
Managed Desktop
Service Description: 

Husky Kiosk Service Ending June 30, 2014

UW-IT is retiring the Husky Kiosk service on June 30, 2014.  Here are the key dates:

  • June 12, 2014:  UW-IT will stop accepting new Kiosk requests.
  • June 12 - June 30, 2014:  UW-IT staff will focus on completing requests and decommissioning this service, and will be available for follow-up to any questions you submit before June 12.
  • July 3, 2014:  Clients will receive the final bill from UW-IT CMG for Kiosk services.
Husky Kiosk Support Options After June 30, 2014

UW-IT currently has no support options for the Husky Kiosk after June 30, 2014.  However, UW-IT may have other service options that fit your service needs.

Please contact us at help@uw.edu for more information.

Service Options: 
 

 

How to Order: 
Service is retired and can no longer be ordered.

 

Availability: 
Service is retired and no longer available.

 

Price: 
Service is retired and can no longer be supported.
Service Level Description: 

Service is retired.

Support Information: 
Serive is retired and is no longer supported.
Maintenance
Last Review Date: 
Tue, 2014-06-17
Keywords: 
<div> CMG, kiosk, windows, managed, desktop</div>

Virtual Email Domain

0
Your rating: None
Brief Service Description: 
Forward email from all addresses at your domain to addresses at another domain
Service Description: 

Rates for this service are for FY15

The Virtual Email Domain Service is offered by UW Information Technology to UW units that need to have their own email domain without having to operate their own email systems. The service allows a mapping of email addresses such that email to <user>@domain and <list>@domain will be routed onwards.

UW Information Technology maintains the servers that route the mail, but the unit must provide the technical expertise to maintain email routing configuration files.

Obtaining (registering and maintaining) the domain name is the unit's responsibility. (Contact help@uw.edu for information and assistance in registering a washington.edu domain.)

Service Options: 

None at this time

Eligibility: 

UW academic units, UW administrative units, UW affiliated organizations

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 
After service initiation and setup, redundant servers (deployed in separate data centers) provide 24 hours a day, 7 days a week domain aliases and forwarding services. Access for unit staff to maintain their configuration files is also available 24 hours a day, 7 days a week.
Price: 

Rates effective July 1, 2014 for FY2015.

  • One-time setup fee: $116.40
  • Monthly service charge: $25
Additional Information: 

Email forwarding is provided for individuals and distribution lists. Forwarding destinations need not be to UW, and addresses need not match UW NetIDs. Spam and virus protection is not included.

Service Level Description: 

Virtual Email Domain service is an always available service with minimal downtime.

Systems are monitored 24 hours a day, 7 days a week for disruptions, and on-call staff are available for outage resolution. UW Information Technology system administrators will manage and resolve any email reliability problems arising from third party greylisting, blacklisting, other anti-spam measures, or relay operations.

Standard Internet email protocols are supported. Total message size limits are 60 million bytes maximum.

 

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Contact for More Information: 

Email: help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2014-07-16
Keywords: 
<p>email, domain, email alias, email domain, managed email, forwarding, subdomain, vanity</p>