UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Self-Sustaining

Data Backups and Archives

0
Your rating: None
Brief Service Description: 
Centralized data backup management
Service Description: 

Rates for this service are for FY15

 
UW Information Technology provides a data backup service for network-connected workstations and servers.  It is appropriate for cases in which the user requires incremental backups of daily changes to protect against the loss or corruption of individual files.  It may also serve as one component in a data disaster recovery plan.  Other use cases are supported as described below in the Additional Information section of this page.

Among the features of the service:
 
  • Microsoft Windows, Apple OS X, Linux and UNIX clients are available
  • Customers install and configure client-side software
  • Customers configure directories to backup
  • Customers perform file restores at will
  • Backups performed daily
  • Daily email notification of any failures or other errors
  • Most recent version of all files stored indefinitely until file is deleted from the host drive
  • Up to 6 previous versions are retained for 45 days
  • Deleted files are preserved for 60 days
  • Two copies of all files are preserved, each in a separate data center, each in a different seismic zone
  • Encrypted backups are a user-defined option

 

Service Options: 

Up to 10TB of data and/or up to 10 million files may be backed up per customer.  Larger amounts are possible with an engineering discussion.

Data encryption is available as a user-defined option and its use is encouraged for customers with sensitive data.

Eligibility: 

UW faculty, UW staff, UW affiliated organizations

How to Order: 

Online request form:    https://netman.cac.washington.edu/webforms/tsm

A UW-IT representative will contact you to follow up with details.

Availability: 

The system is designed to be available 24x7x365 with minimal downtime.  New allocations of less than 10TB are usually available immediately; larger purchases typically require several weeks lead time.

Maintenance windows are scheduled from 12:00pm to 5:00pm on the 3rd Thursday of every month. Quarterly maintenance windows will last from 9:00 a.m. to 9:00 a.m. the following morning. The backup service may be unavailable during these windows.

Planned maintenance that may result in downtime will be announced 24 hours in advance.
 

Price: 
Rates effective July 1, 2014 for FY2015
 
$0.06/GB/month.

Billing for the Data Backup service is calculated using the average daily data quantity, per GB, stored on tape during the month. This includes the active (current) versions of all files included in backup, plus up to 6 inactive (previous) versions. The redundant offsite copy of your data is free of charge.

Your monthly billing amount is determined by recording your total GB stored once each day. On the 1st of the month, we average those values from the preceding month, and multiply the rate ($0.06) by that average.

 

Additional Information: 

Backup Service User Documentation is also available.

UW-IT’s Archive service [http://depts.washington.edu/uwtscat/archivestorage] is also available. Pairing the Backup Service with an Archive provides an opportunity to reduce costs on data protection.

Standard files and databases, including Exchange, are supported.
 

 

Service Level Description: 

UW-IT Backup Service support typically responds to problem reports in one to four hours during business hours; critical problem response can be escalated via help@uw.edu, (206) 221-5000. Planned maintenance windows are published (8 hours during business hours on the 3rd Thursday of every month) and planned downtime is announced 24 hours in advance.

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.washington.edu/itconnect/help/
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp
Contact for More Information: 

Email help@uw.edu (include the service name "BACKUP" in the subject line) or call 206-221-5000.

Maintenance
Last Review Date: 
Mon, 2014-07-14
Keywords: 
<p>IBM, Tivoli, TSM, IBM Tivoli Storage Manager, backups, data backups, HPSS, High Performance Storage System, online tape library, off-site tape storage, Tape Storage, Iron Mountain, Offsite, vaulting, archive</p>
Notes: 
<div> <div> <p><strong>The Dept of BioChem </strong>(HHMI) is at least one external to UW Technology customer subscribed to the Online Tape Library/Tape Storage Service.&nbsp;Charges for this customer were negotiated in 2002 in an MOU (PCA # 001421) located on the B&amp;F Service Agreement Wiki.&nbsp;</p> Links to Phase 1 Data Backup, Archival, and Tape Storage Service Descriptions:</div> <div> <br /> <a href="https://wiki.cac.washington.edu/display/Svccat/IBM+Tivoli+Storage+Manager+(TSM"><u>https://wiki.cac.washington.edu/display/Svccat/IBM+Tivoli+Storage+Manager+(TSM</u></a>)</div> <div> &nbsp;</div> <div> <a href="https://wiki.cac.washington.edu/display/Svccat/Data+Backup+Support"><u>https://wiki.cac.washington.edu/display/Svccat/Data+Backup+Support</u></a></div> <div> <br /> <a href="https://wiki.cac.washington.edu/display/Svccat/High+Performance+Storage+System+(HPSS"><u>https://wiki.cac.washington.edu/display/Svccat/High+Performance+Storage+System+(HPSS</u></a>)</div> <div> <br /> <a href="https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service+Support"><u>https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service+Support</u></a></div> <div> &nbsp;</div> <div> <a href="https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service"><u>https://wiki.cac.washington.edu/display/Svccat/Tape+Storage+Service</u></a></div> <div> &nbsp;</div> <div> <a href="https://wiki.cac.washington.edu/display/~llfinch/Data+Backup+Process"><u>https://wiki.cac.washington.edu/display/~llfinch/Data+Backup+Process</u></a></div> <div> &nbsp;</div> <div> <strong>KARC: </strong>(5/09:KARC is currently used for a couple of customers, but is being phased out.) This service currently uses the High Performance Storage System (HPSS), but may use Tivoli Storage Manager (TSM)&nbsp;in the future. There is a $50 monthly charge for this service. KARC was used for Unix systems where no encryption was needed.</div> <div> 2/16/12:&nbsp; Fixed Email Help Form link</div> </div> <p><br /> 4/26/13:&nbsp; Added TSM customer letter and FAQ with information about service changes coming July 1, 2013.</p> <p>6/21/13:&nbsp; Prepped price changes.</p> <p>6/27:&nbsp; added URL for online UI to request service</p> <p>07/14/14: Updated announcement that rates were for FY15 - MM</p>

UW SharePoint

0
Your rating: None
Brief Service Description: 
Browser-based collaboration and document-management tool
Service Description: 

Rates for this service are for FY15

UW SharePoint is a Web application platform that solves customer needs for team collaboration, business process improvement, and Web publishing. The current version of UW SharePoint is SharePoint 2010.

As a platform, UW SharePoint can be used in a number of ways to provide value to those using it. UW SharePoint can help:

  • Improve collaboration capability between individuals, teams, departments, and schools
  • Provide a robust document management, file sharing, and Web publishing platform that is well integrated with existing Microsoft Office applications
  • Improve business processes within departments, schools, and colleges through enhanced business intelligence, customized process workflows, electronic Web-based forms, and controlled records management
  • Reduce the number of emails, email attached documents, and printed materials shared between individuals and teams
  • Provide for an efficient and extensive UW enterprise search platform that can be finely tuned for security, and has the capability to include internal and external Web properties and individual user profiles
  • Support business critical digital-media processing, metadata management, data warehousing applications, and custom business process workflows with a minimum of custom code development
Service Options: 

Site Collections are groups of sites that are provisioned to a department or group of departments. They have a 5 GB disk quota and are administered by at least one responsible individual who acts as a primary support contact for the collection's users. The quota for a Site Collection can be increased for an additional fee.

MySites are personal sites available to individual users (limited to staff, faculty, and special exception UW NetIDs).  These have a 100 MB disk quota.  

Eligibility: 

UW faculty, UW staff

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 

Available 24 hours a day, 7 days a week, with maintenance windows on Sundays from 8:00 a.m. - 10:00 a.m.

Price: 

Site Collections: New site collections incur a one-time $200 setup fee.  The standard fee for ongoing service is $68.70 per month for a 5 GB site. Additional 5 GB storage blocks are available for $68.70 per 5 GB. A valid UW budget is required. Additional license fees may be required.

Hourly Consulting Rate: SharePoint experts are available for $91.71 per hour if any consulting beyond our standard support is desired.

MySites: There is no charge for MySites, which you can get without having a Site Collection.

Service Level Description: 

There are no current service level agreements in effect relative to the UW SharePoint.

UW Information Technology will attempt to perform any needed regular maintenance on the SharePoint server on Sundays from 8:00 a.m. to 10:00 a.m. Emergency maintenance may be performed at any time. Important business functions such as collaboration, document management, search, Web publishing, file sharing, and custom business workflows developed in SharePoint may be impacted during maintenance periods.

There are failover capabilities on the Web front-end servers, and the SQL database runs on a clustered pair of servers. Standardized backup procedures used for UW Information Technology-managed SQL databases will be followed for SharePoint content.

After a disaster, critical business systems/processes may be impacted by a loss of SharePoint services. Disaster response processes and emergency communications or messaging systems should not rely upon SharePoint.  

Support Information: 

UW SharePoint has a distributed support model.

Tier 1 (End User questions): Individual site users will contact each SharePoint site's owners/administrators for end-user support and training in using the application.

Tier 2 (Site Owner questions): Site owners contact the UW Information Technology Service Center, where their questions will then be escalated as appropriate.

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

The SharePoint Community Site (https://sharepoint.washington.edu/community/Sharepoint) will host information on training, development, and design resources. A link to the Microsoft-provided SharePoint user training package is provided via this site.

SharePoint site collection owners who have SharePoint 'how to', best practice, and other general questions also can email sharepoint_tech@u.washington.edu. This list includes all UW SharePoint site owners/admins who are part of the UW SharePoint community.

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2014-07-16
Keywords: 
<p>sharepoint, collaboration, web, microsoft, msca, MOSS, MySite, Site Collection</p>

K-20 Videoconferencing

0
Your rating: None
Brief Service Description: 
Extensive multipoint conferencing services that support ISDN and IP-based videoconferencing
Service Description: 

The Washington K-20 Educational Network provides extensive multipoint conferencing services supporting both ISDN and IP-based videoconferencing. The bulk of the scheduled conferences operate at 384 Kbps; 768 Kbps and higher speeds are available for special one-time events.

Service Options: 

None at this time

Eligibility: 

UW faculty, UW staff, UW students, UW researchers (must have access to appropriate videoconferencing endpoint)

How to Order: 

Email: help@uw.edu (include "MCU" in subject line)
Phone: 206-221-5000

Availability: 

K-20 MCU resources are available on a first-come, first-serve basis with the exception that, if a conflict arises, instructional conferences take precedence over administrative conferences.

The MCUs operate 24 hours a day, 7 days a week.

Price: 

$50.00 per conference series up to 6 months

Additional Information: 

http://www.wa-k20.net/video_services.php?page=4b&rn0=on&sn3=on

All conferences scheduled on the K-20 Multipoint Control Unit (MCU) must be related to the educational mission of the University of Washington.

Users planning to connect to the K-20 MCU via IP video (H.323) must register their endpoints with the K-20 Gatekeeper (http://www.wa-k20.net/h323.php?page=4b2a&rn1=on&sn3=on).

Service Level Description: 

Customer requests will be responded to within two (2) business days.

Support Information: 

Email: help@uw.edu (include "MCU" in subject line)
Support hours: 8:00 a.m. - 5:00 p.m., Monday - Friday

Contact for More Information: 

Email: help@uw.edu (include "MCU" in subject line)
Phone: 206-221-5000

Maintenance
Last Review Date: 
Thu, 2014-07-17
Keywords: 
<p>Videoconference, videoconferencing, conferencing, K-20, network, multi-point</p>
Notes: 
<p>Service manager updated to Noah Pitzer</p> <p>7/17/14 Per Roland, remove annotation about the rate being under remove.&nbsp; Per Roland, the service is going thru a radical transformation as they move to a hosted solution with user self scheduling.&nbsp; However, that will not happen until sometime after the end of the year.</p>

HuskyTV

0
Your rating: None
Brief Service Description: 
Support for UW Seattle HuskyTV cable television
Service Description: 

Rates for this service are for FY15

HuskyTV is the cable television service for the University of Washington community.  

Eligibility: 

UW faculty, UW staff, UW students

How to Order: 

Email: help@uw.edu

Phone: 206-221-5000

Availability: 

Available 24 hours a day, 7 days a week.  

Price: 

Rates effective July 1, 2014 for FY2015.

Monthly recurring charge: $13.20 per outlet

One time installation charge: $137.00 per outlet

Installation of this service is dependent on building location and existing cabling facilities. Additional charge may apply for facilities work.

Additional Information: 

HuskyTV Information and Listings:

http://uw.edu/itconnect/tvvid/huskytv.html

Service Level Description: 

HuskyTV is supported by UW Information Technology and UWTV Engineering during regular business hours.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Contact for More Information: 

Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Maintenance
Last Review Date: 
Wed, 2014-07-16
Keywords: 
<p>cable TV, video on demand, CATV, head-end, digital cable, HDTV</p>
Notes: 
<p>UWTV provides: Engineering support, on-air operations, systems support, consulting, IT support and services, videoconferencing, webcasts, business development, business process systems, cable headend, CDID, Content Management System, database engineering and support, design build, desktop support, distribution captioning, duplication, electronic field production and hybrid digital radio.</p> <p>Note: 6/12/13 added this service back into the TV category. Not sure why it was no longer there. ~ MM</p> <p>6/21/13:&nbsp; Prepped new rate for FY14.</p> <p>07/16/14: Updated rate for FY15 - MM</p>

Storage Area Network (SAN) Data Storage

0
Your rating: None
Brief Service Description: 
Disk storage and data replication solutions
Service Description: 
 

Rates for this service are for FY15

 

UW Information Technology provides disk storage via its iSCSI Storage Area Network in limited locations. Data replication solutions may also be available via a Fibre Channel Storage Area Network. Data storage solutions for departmental applications or systems are not included in the Technology Recharge Fee.
 
Included in the Technology Recharge Fee are data storage solutions for centrally managed UW applications and systems. 
 

 

Service Options: 

Disk storage solutions via an iSCSI Storage Area Network

Custom-engineered data replication solutions via a Fibre Channel Storage Area Network may also be available.

Eligibility: 

UW faculty, UW staff, UW affiliated organizations

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 

For iSCSI solutions, host(s) must be located in a specific UW Information Technology data center.

Fibre Channel option is only available on a custom-engineered basis.

Price: 

Rates effective July 1, 2014 for FY2015.

iSCSI disk storage is $.20/GB per month; set-up charges average $257.94 based on two hours at $128.97 per hour.

Pricing for Fibre Channel Storage Area Network is to be determined.

Service Level Description: 

The service goal is to be operationally ready 24 hours a day, 7 days a week, having zero downtime or data loss, redundant fabrics, and no single points of failure.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.washington.edu/itconnect/gethelp.html

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2014-07-16
Keywords: 
<p>Storage Area Network, SAN, ISCSI, Fiber Channel, Fibre Channel, EMC, disk storage, data replication, EqualLogic</p>
Cost: 
<p>The Fibre Channel Storage Area Network is centrally funded but may not be available. Check with the Storage Services team within Large Scale Storage &amp; Systems for details.</p>
Notes: 
<p>Links to Phase 1 Storage Area Network Descriptions:<br /> iSCSI: <a href="https://wiki.cac.washington.edu/x/XYCY"><font color="#800080">https://wiki.cac.washington.edu/x/XYCY</font></a><br /> Fibre Channel: <a href="https://wiki.cac.washington.edu/x/K4CY"><font color="#800080">https://wiki.cac.washington.edu/x/K4CY</font></a></p> <p>2/16/12:&nbsp; Fixed Get Help link</p> <p>07/16/14: Updated rates for FY15 - MM</p>

Wired Network Services

0
Your rating: None
Brief Service Description: 
Wired network connectivity
Service Description: 

Rates for this service are for FY15

Service Description:

  • On Campus: Wired Network Services are delivered via an extensive physical network infrastructure deployed throughout the UW campus. Typically, departments access this service by plugging their network devices into an activated data wallport within their building.  Basic service includes full research and commercial Internet connectivity via data wallport connections at speeds of 10/100/1000Megabits per second. (1000Mbps is not available in some portions of campus.)  
  • Off Campus: UW-IT partners with the Real Estate Office to provide phone and data services for new off-campus locations. Contact the Real Estate Office directly by emailing uwreo@uw.edu with "Attention Tenant Services Manager" in the subject line. Other off-campus groups may contact UW-IT directly at help@uw.edu for provisioning solutions and costs.
  • Additional network services are available to supplement the Basic Services.
  • Customers must abide by UW Acceptable Use Policy.
  • For a description of Wireless Network Services and cellular networks see Wi-Fi Wireless Services.

 

Basic Services Components:

  • Wired Network Internet Service: Connections to UW-IT provisioned data wallports support wired network access to UW campus, Internet, and various research networks; 10/100/1000 Mbps data speed options are available to the wallport as building wiring permits. Basic rate includes up to 2 ports per capita. Total bandwidth available to a building is based on aggregate usage, with a minimum of 1Gbps per building.
  • Centralized Redundant Router Connectivity: All campus network connections aggregate at central routing centers. Within these routing centers, network equipment supporting connections to campus buildings is dually connected to the campus network core routers providing routing redundancy via Virtual Router Redundancy Protocol (VRRP).
  • Address Assignments: Static or DHCP address assignments within UW-IT managed IPv4 address space are available - address allocations are based on demonstrated need.
  • IPV6 Addresses: IPv6 address allocations are available within UW-IT managed IPv6 address space. Addresses may be statically assigned or assigned via Stateless Address Autoconfiguration (“SLAAC”)
  • Domain Names:  Register domain names under washington.edu and uw.edu.
  • DNS:  Domain Name Service (“DNS”) name reservation for using UW domain names under washington.edu and uw.edu.
  • Security:  UW’s centralized Intrusion Prevention System (IPS) aids in protecting UW’s network accessible resources.
  • Local Network Addresses: Local UW campus network addresses used with Network Address Translation (NAT) for off-campus access allows full network functionality while efficiently managing scarce ipv4 addresses.
  • Monitoring: UW-IT’s Network Operation Center provides 24x7x365 monitoring of UW-IT owned network equipment; in addition to business hour support, on-call engineering staff are available for off-hours emergencies. 
  • Standard Infrastructure Equipment Refresh:  UW-IT regularly and systematically replaces and, as required, upgrades aging central network infrastructure with a goal of consistently providing reliable and effective services.

 

Service Options: 

Enhanced Service Options:

  • End-User/Department Driven Upgrades: For network infrastructure required beyond the basic service provided by UW-IT (e.g., additional dataports, expanded Wireless Network access, additional switches), UW-IT can design, quote, install, and operate these upgraded services while assuring consistency with UW-IT network standards.
  • Managed Firewall:  Use UW Managed Firewall (subnet level)  https://www.washington.edu/itconnect/connect/uw-networks/firewall/
  • External Domain Name: Acquire and use external domain name registrations that are not under washington.edu or uw.edu.
  • Wake on LAN: With prior review from UW-IT Network Engineering, UW-IT will route Wake on LAN (WoL) packets across multiple subnets.  
  • High-performance and reliability Network solutions: Engage UW-IT for solutions engineered using UW-IT supported operational models.
  • Custom Solutions: Engage UW-IT for solutions engineered to meet your needs.
  • Off-Campus Locations & UW Wired Network Connections: Obtain UW network service for off campus locations.  Connection options and costs are dependent on location. Advanced planning with the UW Real Estate Office and UW-IT is strongly recommended as some solutions may take several months to install. UW-IT partners with the Real Estate Office to provide phone and data services for new off-campus locations. The Real Estate Office will help fill out the online Request Form (see “How to Order” below) for most new locations. To contact the Real Estate Office directly, please email uwreo@uw.edu with "Attention Tenant Services Manager" in the subject line. For locations not served by the Real Estate Office, the form may be filled out directly, and they will receive a copy.

 

Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls; UW researchers; UW clinicians; UW academic units; UW administrative units; Harborview Medical Center; UW Medicine, University of Washington Medical Center; UW Physicians Network; UW Medicine Neighborhood Clinics.  Some services must be ordered with a UW Budget number.

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

How to Order: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: 24x7, 7 days a week

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

 

For off-campus services, please complete this Request Form - log in using this format:

  • Login: NetID\yourNetID
  • Password: yourNetID password
Availability: 

UW’s Wired network services design strives to provide services 24 hours a day, 7 days a week except for planned maintenance, upgrades, and outages. The system has multiple levels of redundancy to minimize disruptions due to equipment problems.  

 

Price: 
Basic services included in the Technology Recharge Fee.
 
  • For departments/services covered by the Technology Recharge Fee, there is no per port monthly charge however there is a one-time $137 per port installation charge.
  • For departments/services not covered by the Technology Recharge fee, there is a $15.73 per port monthly charge and a one-time $137 per port installation charge.
  • Rates do not include any applicable facilities charges.  Customers are responsible for any charges incurred when pulling new wire for ethernet connections. Facilities work will also extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided for customer’s approval before service orders are placed.
Self-Sustaining rates effective July 1, 2014 for FY2015.
 
  • $137 per port installation charge. Rate does not include any applicable facilities charges.  Customers are responsible for any charges incurred when pulling new wire for ethernet connections. Facilities work will also extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided for customer’s approval before service orders are placed.
  • Managed Firewall (subnet level) https://www.washington.edu/itconnect/connect/uw-networks/firewall/ 
    • $657.12 one-time installation fee
    • There is no monthly recurring fee for this service
  • Domain name reservations external to washington.edu
    • Variable rate
  • High-performance/reliability networks
    • Variable rate based on design
    • VRRP between central routing centers: approximate costs are between $2181 (1Gigabit Ethernet) and $11,500 (10 Gigabit Ethernet) for a one-time fee; there is no monthly recurring charge.
  • Subnet VPN (Virtual Private Network)
    • $299.48 Monthly per VPN
  • Wake on LAN.  Standard configuration is offered at no charge.  Customized solutions available at prevailing hourly rates.
  • Custom engineering consulting and designs available at prevailing hourly rates.
  • Communication Infrastructure
    • A site evaluation is required for estimates - costs and service delivery timing can vary widely depending on the location and services needed.
      • Telecommunications Closet/Room: Average is $10,000+ per telecommunications closet/room/IDF.
      • Cabling: Average is $175 per cable run (for 150 ft. cable). The standard is 3 cables per outlet for a total of $525 per outlet.
  • Off Campus Connectivity Solutions. Cost varies by location and solution.
 
Service Level Description: 
Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages. Off campus service availability also depends on external service providers, and is generally available 24 hours a day, 7 days a week. Service is monitored for interruptions and outage resolution 24x7.  
 
Ethernet Ports - installations, moves, adds or changes: 7-10 business days.
 
 
Support Information: 

To request service or report service outages/problems:  email: help@uw.edu or call 206-221-5000.

 

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Thu, 2014-07-31
Keywords: 
<p>Internet, Ethernet, wifi, wireless, firewall, Gibraltar, FWSM, Tipping Point, IPS, IDS, p172, DNS, DHCP, IP, TCP/IP, MetroE, ET, Domain name, Network Solutions, Registrar, monitoring, Vpn, Firewall, Port</p>
Notes: 
<p>Network Operations works with Customer Services to complete domain registration requests when URL forwarding or masking is requested.</p> <p>2/16/12:&nbsp; Fixed Get Help link</p> <p>6/20/12:&nbsp; Updated to FY13 rates</p> <p>7/25/12:&nbsp; Added information for IPv6</p> <p>2/11/13:&nbsp; Revised to be Wired Network Services (was UW Network Connectivity).&nbsp; Wi-fi entry also added 2/11/13 to complement the Wired Network Services entry.</p> <p>4/12/13:&nbsp; WoL temporarily unavailable.&nbsp; Updated eligibility list for Medicine customers.</p> <p>6/26/13:&nbsp; Added second link for temporary firewall unavailabilty</p> <p>6/28/13:&nbsp; Updated rates and used Core rate for WoL pricing</p> <p>7/18/13:&nbsp; Removed underlining from URLs; standardizing fonts will take more time.&nbsp; Saving but not publishing at this time, 08:26.</p> <p>7/18/13:&nbsp; Changed firewall references to https://www.washington.edu/itconnect/connect/uw-networks/firewall/</p> <p>8/13/13:&nbsp; Updated information for firewall service and charges</p> <p>8/16/13:&nbsp; Update WoL pricing</p> <p>9/20/13:&nbsp; Attached p172 and RFC1918 documents.&nbsp; Adjusted Basic Networking services section and Additional Information section.</p> <p>12/09:&nbsp; Added text in Service Level Description denoting installation delays due to heavy volume.</p> <p>12/23:&nbsp; Installation delays are now 11 days out but expected to return to normal on 12/27.</p> <p>12/27:&nbsp; Removed extended service delivery time.</p> <p>07/10/14: Updated as per annual update process - MM</p> <p>07/15/14: Got finalized rate information and updated - MM</p> <p>07/20/14: Updated FY15 text per REQ0002445 - GD</p> <p>7/28/14: Remove the statement &quot;Note: A of Decemer 1, 2013, we are currently experiencing a large volum of requests. Service request are curenly scheduling 14-19 business days out. This note wil be updated as the status chage.&quot;</p> <p>7/30/14: Updated description, service options, pricing etc. &nbsp;per Jan&#39;s email note dated 7/29/14 -- LH</p> <p>&nbsp;</p>

Off-Campus Communications Services

0
Your rating: None
Brief Service Description: 
Provides phone and data connectivity for off-campus locations
Service Description: 

Off-Campus Communications Services allows groups that are physically located off campus to be connected to the UW phone and data networks. UW-IT can provide desktop phone service that provides 5-digit dialing to other UW numbers, as well as the Regional Calling Service that allows local dialing to most locations from Bellingham to Olympia (for more information see http://www.uw.edu/itconnect/phones/longdistance.html#rcs). In addition, customers can choose to be connected to the UW data network at various speeds using a UW-installed wired, wireless or combined connection. 

 

Service Options: 
The following options are available with this service: 
 
Connectivity Options
 
These options enable direct access to the UW Network from the off-campus location. The high speed options can be costly and can require 6-18 months to arrange.  Advanced planning with the Real Estate Office and UW-IT is strongly recommended. Options include:
 
  • T1 Line and T1 Line Mileage:
    • The T1 line is ideal for low bandwidth requirements.  Each T1 line is 1.5Mbps. In general, a site may order up to four T1 lines for a total of 6Mbps before other options are explored.  Mileage charges may apply based on which central office provides the T1 line.  Allow three to four weeks for order processing, installation, and testing. An Out of Band Modem Line is required with this option. 
  • Qwest QMOE (Qwest Metro Optical Ethernet)
    • QMOE is a leased fiber service integrated with the UW Data Network. In general, QMOE connections will either be 20Mbps, 50Mbps, or 100Mbps, but other bandwidth options may be available such as 500Mbps and 1000Mbps. There is a minimum four-year term requirement. Allow at least three months for order processing, installation, and testing. An Out of Band Modem Line is required with this option. 
  • UW Metro Area Ethernet
    • UW Metro Area Ethernet is used to provide 1000Mbps connections. Allow approximately one year to provision because of dependencies for permits and coordination with the City of Seattle. 
 
 
Communication Infrastructure
 
This includes cabling and telecommunication room(s). Site evaluations will determine requirements, options, and cost estimates and are often coordinated with the help of the Real Estate Office and the building's owner/manager. 
 
Desktop Telephone Service
 
UW-IT telephone service features available on campus are also available off campus, with a few exceptions for locations outside of the Puget Sound area. Please see the detailed description for Telephone services.
 
Wired Ethernet Service
 
This allows for connectivity between workstations at the off-campus location at speeds up to 1Gbps. Wired Ethernet Service features available on campus are also available off campus. Please see the detailed description for WiredNetwork services.  
 
Wi-Fi Service 
 
This allows for connectivity between workstations at the off-campus location using 802.11a/b/g/n wireless technology. Please read the detailed UW Wireless Policy.
 
Other
 
Sites may optionally be furnished with the following services as needed: 
 
  • UW-IT managed subnet-level firewall. 
  • A redundant router connection via Virtual Router Redundancy Protocol (VRRP) for high availability. 
  • In addition, if the site cannot connect directly to the UW network, an IPsec VPN can extend UW data network connectivity through a secondary Internet Service Provider. UW telephone, wired, and Wi-Fi services may not be available with this connectivity option.   
 
Eligibility: 

UW academic units; UW administrative units. UW Medicine and clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

How to Order: 

If you already have UW-IT phone and data services at an off-campus location and need to add, disconnect, or change the service:

Email: help@uw.edu
Phone: 206-221-5000

 

UW-IT partners with the Real Estate Office to provide phone and data services for new off-campus locations. The Real Estate will help fill out the form below for most new locations. To contact the Real Estate Office directly, please email uwreo@uw.edu with "Attention Tenant Services Manager" in the subject line.

For locations not served by the Real Estate Office, the form may be filled out directly, and they will receive a copy.

When filling out this SharePoint Request Form, please log in using this format:

  • Login: NetID\yourNetID
  • Password: yourNetID password

 

Availability: 

Off-campus connectivity and troubleshooting is available 24 hours a day, 7 days a week. Response time during off-hours may be slower due to decreased off-hours staffing levels.

Price: 

Rates effective July 1, 2014 for FY2015

Connectivity Options

Connectivity Type Installation Charges Monthly Charges Other Charges
T1

$940 for a new install

$470 to add T1's

Each T1 Line: $266.54

Monthly T1 Line Mileage (if applicable): Varies

Out of Band Modem line: $40.49 per month

QMOE (Qwest) $470 + applicable facility charges (estimated facility charges ~$2,500 - $10,000)

20Mbps or 50Mbps: $1,343.97

100Mbps: $2,257.35

Out of Band Modem Line: $40.49 per month
UW Metro Area Ethernet 1000Mbps: $940 + applicable construction and facility charges (estimated construction and facility charges ~$30,000 - $250,000) Monthly Charge for 1000Mbps: $809.86  

Communication Infrastructure
A site evaluation is required for estimates because costs can vary widely depending on the location and services needed.

  • Telecommunications Closet/Room: Average is $10,000+ per telecommunications closet/room/IDF.
  • Cabling: Average is $175 per cable run (for 150 ft. cable). The standard is 3 cables per outlet for a total of $525 per outlet.
     
Desktop Telephone Service
Please see rate information here. Depending on the service address and the number of telephone lines, additional mileage charges may apply. An estimate will be provided once a service address is confirmed and evaluated.
 
Wired Ethernet Service
 
Wi-Fi Service 
Costs can vary from $800 - $250,000 depending on approximate square footage, number of access points, and number of "general purpose" Wi-Fi users. 
 
Subnet ipSec Virtual Public Network (VPN)
 
Charges from a secondary Internet Service Provider (ISP) are arranged between the customer and the ISP. The following UW-IT charges also apply:
  • Installation Charge: Three hours of Network Engineering @ $120.50 per hour
  • Monthly Charge: $299.48
  • Monthly Charge for Out of Band Modem Line: $40.49
 
Additional Information: 

Requires a valid UW budget number.

Service Level Description: 

Service is dependent on external service providers, and is generally available 24 hours a day, 7 days a week. Service is monitored by the UW Information Technology Network Operations Center. Response time during off-hours may be slower due to decreased off-hours staffing levels.

 

Support Information: 
Email: help@uw.edu

Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

 

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Thu, 2014-07-17
Keywords: 
<div> DS1, T1, Dark Fiber, Off-campus, Ethernet, DRKFBRPR, point-to-point, VPN, Mbps, Bandwidth, QMOE, Qwest, connectivity, modem, speed</div>
Notes: 
<div> <div> We need to confirm what locations we can provide all telecom features</div> <div> &nbsp;</div> <div> We will offering sometime in the future a Fax to Email gateway that allows for sending and receiving faxes right from your PC.&nbsp;</div> <div> &nbsp;</div> <p>Subnet VPN may also be referred to as the Campus Network VPN.</p> <p>The following information is linked from REO&rsquo;s FAQ page and still includes pricing information: <a href="http://www.washington.edu/itconnect/phones/policies.html#reloc"><u>http://www.washington.edu/itconnect/phones/policies.html#reloc</u></a>, <a href="http://www.washington.edu/itconnect/phones/graphics/data.pdf"><u>http://www.washington.edu/itconnect/phones/graphics/data.pdf</u></a>.&nbsp;</p> <div> We need to confirm what locations we can provide all telecom features</div> <div> We will offering sometime in the future a Fax to Email gateway that allows for sending and receiving faxes right from your PC.<span class="Apple-converted-space">&nbsp;</span></div> <div> &nbsp;</div> <div> 3/28/13:&nbsp; Per Mary Hoverson&#39;s request, RT 1817115, I changed references from &quot;UW Real Estate Office&quot; to &quot;Real Estate Office&quot;.</div> <div> 6/7/13:&nbsp; Fixed broken link to UW Wired Network Services.</div> <div> 6/10/13:&nbsp; Fixed another instance of broken link to UW Wired Network Services.</div> </div> <p><br /> 6/26/13:&nbsp; Added link to information on firewall being temporarily unavailable.</p> <p>7/12/13:&nbsp; Fixed help form URL</p> <p>3/17/14 - Updated email address for contact to help@uw.edu as per single point of contact project/removed other contact information</p> <p>7/15/14 - Updated entry based on REQ0002453</p> <p>7/17/14 - &nbsp;Per Charles change mile pricing from $26.88 to Varies. LH</p> <p>7/17/14 - Per Michelle add &quot;<strong>Rates effective July 1, 2014 for FY2015&quot;</strong></p>

Version Control

0
Your rating: None
Brief Service Description: 
Subversion, an open source version control system for software developers
Service Description: 

Rates for this service are for FY15

Version control for software developers. UW Information Technology uses Subversion (SVN), an open-source version control system with a wide variety of free clients (including Unix, Mac, and Windows). Subversion manages files and directories over time and can access its repository across networks. This allows it to be used by people on different computers. Backup of files and directories is included.

Eligibility: 

UW faculty, UW staff, UW affiliated organizations

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000     

Availability: 

Available 24 hours a day, 7 days a week except for planned maintenance. Service is available from any UW location.

Price: 

Rate effective July 1, 2014 for FY2015.

One-time setup fee: $262.66
Monthly recurring charge: $65.00

Service Level Description: 

Customer requests will be acknowledged within 2 business days.

Support Information: 

Support is available 8:00 a.m. – 5:00 p.m., Monday – Friday.
Requests for support should be sent to the UW Information Technology Service Center; this also includes support for new and changed requests.

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu  
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2014-07-16
Keywords: 
<p>subversion, source version control, SVN, version control</p>
Cost: 
<p>Rates are based on FY2011 DS hourly rates ofn $131.33 per hour.</p>
Notes: 
<p>https://www.washington.edu/cactools/services/view.php?id=29</p> <p>6/11/13:&nbsp; Updated reviewed date; no rate change for FY2014 so I published this version.</p> <p>07/16/14: Updated FY15 rates and service manager -MM</p>

UW Exchange Local

0
Your rating: None
Brief Service Description: 
Integrated services for email, calendaring, and contact and task management
Service Description: 

UW Exchange Local provides integrated services for email, calendaring, contact management, directory services (Global Address List), and task management.  

Users of UW Exchange Local can send and receive email, schedule meetings with other UW Exchange Local users, reserve resource calendars, manage personal contacts, and manage personal tasks, all with one client program. UW Exchange Local also provides collaboration features, including the ability to share email folders, calendars, contacts, and tasks with other users.

Exchange ActiveSync synchronization is available for many Smartphone/mobile devices (e.g. iPhone, Android, Windows Mobile, etc.). BlackBerry synchronization is provided via dedicated BlackBerry Enterprise Server.

UW Exchange Local is provided to customers under the assumption that:

  • Departments will provide any required client hardware and software, necessary for their users to utilize UW Exchange Local.
  • Departmental technical staff will provide end user migration and technical support. (Support inquiries from end users should be directed to the designated departmental support organization for UW Exchange Local.)
  • Departmental technical staff and UW Information Technology Service Center staff will cooperate to resolve issues in the most expeditious manner possible.

 

Eligibility: 

UW faculty, UW staff

How to Order: 

Contact your departmental computing support staff.  

If you do not know who that is, send email to help@uw.edu or call 206-221-5000.

Availability: 

Available 24 hours a day, 7 days a week, with scheduled maintenance between 11:00 p.m. Wednesday and 3:00 a.m. Thursday each week. Periodically, there are planned outages during this maintenance window.

While every effort has been made to limit downtime of UW Exchange Local, unplanned events may result in unexpected service outages. UW Exchange Local is designed with two recovery targets and maintains recovery procedures to limit the duration required for each restoration as noted below:

  • Service Restoration (in which the ability to send and receive mail is restored) for most scenarios is limited to 48 hours or less.
  • Content Restoration (in which mailbox content is restored to the state of the last successful backup prior to the disruption) for most scenarios will not exceed two (2) weeks.

 

Price: 

Rates effective July 1, 2013 for FY2014.

A standard user mailbox is $8 per month.  

A resource account mailbox (such as a conference room) is $3 per month.

Additional Information: 

For details about UW Exchange Local, see
http://uw.edu/computing/uwexchange

To participate in a support community around UW Exchange Local, see https://sharepoint.washington.edu/uwexchange

Service Level Description: 

Standard mailbox includes 2GB of storage space per user account. Maximum message size is 60 megabytes.

UW Exchange Local is targeted as an always available service with minimal downtime. 

Systems are monitored 24 hours a day, 7 days a week  for disruptions. On-call staff are available for outage resolution.

Support Information: 

Users should contact departmental technical support staff for help with UW Exchange Local.

If support inquiries require escalation, questions should be sent from departmental contacts to the UW Information Technology Service Center.

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Some support inquiries will require referral from the UW Information Technology Service Center to staff who are available only during UW business hours (8:00 a.m. - 5:00 p.m., Monday - Friday).

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Fri, 2013-06-28
Keywords: 
<p>Outlook, Entourage, email, OWA calendar, calendaring, Exchange</p>

Nebula Managed Desktop Services

0
Your rating: None
Brief Service Description: 
Networked UW-owned computers, centrally managed and supported by UW Information Technology
Service Description: 

Rates for this service are for FY15

 
The Nebula Managed Desktop Service is a system of networked computers centrally managed and supported by UW Information Technology (UW-IT).  It offers services to both Windows and Mac OS X computers.
 
Nebula Managed Desktop makes available such services as:
  • Network file services, including both shared and unshared directory space 
  • Groups management for sharing files based on the UW Groups service
  • Backup and self-service restores of file services 
  • Operating system updates including hot fixes, security patches and enhancements 
  • Centralized software deployment to the desktop 
  • Hard drive re-imaging that lays down standard Nebula-supported software 
  • Virtual Private Network (VPN) provides secure connection to restricted campus services 
  • Training room for Nebula and client use  
Nebula Managed Desktop Services is an excellent option for clients who would like the management and user benefits of being in a well-managed Windows domain without the technical burdens of administering the domain. 
Service levels and rates allow flexibility in managing and reducing your information technology (IT) costs.

 

Service Options: 

Nebula Managed Desktop Service Options

Windows 

  • Basic account management
  • Basic helpdesk support
  • File service with UW Groups management
  • Standard software suite: MS Office; Adobe Reader; anti-virus software 
  • Security (patching, anti-virus)
  • Power management

Macintosh 

  • Basic account management
  • Basic helpdesk support
  • AdmitMac drive mounting software (not required for OSX Lion or newer)
  • File service
  • Power management

UW Exchange
UW Exchange can be supported on the Basic Windows Desktop or Basic Macintosh Desktop.

Consulting Services
Includes advanced consulting services and on-site support to meet your specific needs. Available separately from the desktop management service.

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW Medical Center; Harborview Medical Center; requires a valid UW budget number.

How to Order: 

Email nebula@uw.edu or call 206-221-5000.

Availability: 
Monday - Friday, 8:00 a.m. - 5:00 p.m.
Price: 
Rates effective July 1, 2013 for FY2014.
 
Type of Service Cost Per
Basic Desktop $36.50 Computer Per Month
Consulting Services $109.00 Hour

 

Service Level Description: 

Nebula Support responds to problem reports in one to four hours; response can be escalated if there is a critical problem. Our goal is always to minimize user downtime by responding as quickly as possible.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE) 
Email: nebula@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

Contact for More Information: 

Email nebula@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2014-07-16
Keywords: 
<p>Nebula, managed desktop, support, desktop computer, windows, macintosh, help desk, w drive, shared file space, workstation</p>