UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

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K-20 Videoconferencing

Submitted by tomnash on Wed, 2009-03-25 09:57
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Brief Service Description: 
Extensive multipoint conferencing services that support ISDN and IP-based videoconferencing
Service Description: 

The Washington K-20 Educational Network provides extensive multipoint conferencing services supporting both ISDN and IP-based videoconferencing. The bulk of the scheduled conferences operate at 384 Kbps; 768 Kbps and higher speeds are available for special one-time events.

Service Options: 

None at this time

Eligibility: 

UW faculty, UW staff, UW students, UW researchers (must have access to appropriate videoconferencing endpoint)

How to Order: 

Email: help@uw.edu (include "MCU" in subject line)
Phone: 206-221-5000

Availability: 

K-20 MCU resources are available on a first-come, first-serve basis with the exception that, if a conflict arises, instructional conferences take precedence over administrative conferences.

The MCUs operate 24 hours a day, 7 days a week.

Price: 

Rate effective July 1, 2010 for FY2011.

$50.00 per conference series up to 6 months

Additional Information: 

http://www.wa-k20.net/video_services.php?page=4b&rn0=on&sn3=on

All conferences scheduled on the K-20 Multipoint Control Unit (MCU) must be related to the educational mission of the University of Washington.

Users planning to connect to the K-20 MCU via IP video (H.323) must register their endpoints with the K-20 Gatekeeper (http://www.wa-k20.net/h323.php?page=4b2a&rn1=on&sn3=on).

Service Level Description: 

Customer requests will be responded to within two (2) business days.

Support Information: 

Email: help@uw.edu (include "MCU" in subject line)
Support hours: 8:00 a.m. - 5:00 p.m., Monday - Friday

Contact for More Information: 

Email: help@uw.edu (include "MCU" in subject line)
Phone: 206-221-5000

Maintenance
Last Review Date: 
Fri, 2010-06-18
Keywords: 
<p> Videoconference, videoconferencing, conferencing, K-20, network, multi-point</p>

HuskyTV

Submitted by tomnash on Wed, 2009-03-25 09:57
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Brief Service Description: 
Support for UW Seattle HuskyTV cable television
Service Description: 

HuskyTV is the cable television service for the University of Washington community.  

Eligibility: 

UW faculty, UW staff, UW students

How to Order: 

Email: help@uw.edu

Phone: 206-221-5000

Availability: 

Available 24 hours a day, 7 days a week.  

Price: 

Rates effective July 1, 2012 for FY2013.

Monthly recurring charge: $16.00 per outlet

One time installation charge: $137.00 per outlet

Installation of this service is dependent on building location and existing cabling facilities. Additional charge may apply for facilities work.

Additional Information: 

HuskyTV Information and Listings:

http://uw.edu/itconnect/tvvid/huskytv.html

Service Level Description: 

HuskyTV is supported by UW Information Technology and UWTV Engineering during regular business hours.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Contact for More Information: 

Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Maintenance
Last Review Date: 
Thu, 2012-06-21
Keywords: 
<p>cable TV, video on demand, CATV, head-end, digital cable, HDTV</p>
Notes: 
<p>UWTV provides: Engineering support, on-air operations, systems support, consulting, IT support and services, videoconferencing, webcasts, business development, business process systems, cable headend, CDID, Content Management System, database engineering and support, design build, desktop support, distribution captioning, duplication, electronic field production and hybrid digital radio.</p>

Storage Area Network (SAN) Data Storage

Submitted by tomnash on Wed, 2009-03-25 09:57
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Brief Service Description: 
Disk storage and data replication solutions
Service Description: 
UW Information Technology provides disk storage via its iSCSI Storage Area Network in limited locations. Data replication solutions may also be available via a Fibre Channel Storage Area Network. Data storage solutions for departmental applications or systems are not included in the Technology Recharge Fee.
 
Included in the Technology Recharge Fee are data storage solutions for centrally managed UW applications and systems. 
 
Service Options: 

Disk storage solutions via an iSCSI Storage Area Network

Custom-engineered data replication solutions via a Fibre Channel Storage Area Network may also be available.

Eligibility: 

UW faculty, UW staff, UW affiliated organizations

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 

For iSCSI solutions, host(s) must be located in a specific UW Information Technology data center.

Fibre Channel option is only available on a custom-engineered basis.

Price: 

Rates effective July 1, 2012 for FY2013.

iSCSI disk storage is $.24/GB per month; set-up charges average $257.94 based on two hours at $128.97 per hour.

Pricing for Fibre Channel Storage Area Network is to be determined.

Service Level Description: 

The service goal is to be operationally ready 24 hours a day, 7 days a week, having zero downtime or data loss, redundant fabrics, and no single points of failure.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.washington.edu/itconnect/gethelp.html

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Fri, 2012-06-29
Keywords: 
<p>Storage Area Network, SAN, ISCSI, Fiber Channel, Fibre Channel, EMC, disk storage, data replication, EqualLogic</p>
Cost: 
<p>The Fibre Channel Storage Area Network is centrally funded but may not be available. Check with the Storage Services team within Large Scale Storage &amp; Systems for details.</p>
Notes: 
<p>Links to Phase 1 Storage Area Network Descriptions:<br /> iSCSI: <a href="https://wiki.cac.washington.edu/x/XYCY"><font color="#800080">https://wiki.cac.washington.edu/x/XYCY</font></a><br /> Fibre Channel: <a href="https://wiki.cac.washington.edu/x/K4CY"><font color="#800080">https://wiki.cac.washington.edu/x/K4CY</font></a></p> <p>2/16/12:&nbsp; Fixed Get Help link</p>

Standard Managed Servers

Submitted by tomnash on Wed, 2009-03-25 09:57
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Brief Service Description: 
Server hardware purchase, configuration, installation and ongoing support
Service Description: 
UW-IT currently manages over 1000 servers for various owners and functions.  Our Standard Managed Server service is designed for UW departments, leveraging UW-IT's expertise to match your needs with our current and most common choices for hardware, software, and system management. 

Standard Managed Server offers a simple, efficient solution when you need servers deployed and managed. The service includes a 1 hour consultation to gather requirements and provide a cost estimate.  Upon approval UW-IT will purchase, configure, install and manage your server in a physically secure, environmentally controlled data center facility.

For more complex or customized computing needs beyond the scope of UW-IT's Standard Managed Server service, our Consulting service may be able to help develop a custom solution.

 

Service Options: 
The list below contains common technology options that can be deployed as part of this service.  Please ask if there are other items of interest.
  • Server environment:
    • Virtual systems are our preferred solution, but physical systems also available
    • Located on-premise (UW-IT Data Center), in the cloud (Linode)
    • If a physical is required, Dell is the preferred manufacturer.  Systems are typically ordered with a 5 year warranty.
    • Server support options:
      • Nightly backups
      • Off-site backups and vaulting
      • High availability clusters
      • System monitoring
      • 24x7, business hours on-call system support
      • Security - confidential, restricted, or public data
  • Operating Systems:
    • RHEL6 64bit, Windows 2008 R2, Windows 2012
    • Level of support: none, patches only, scheduled maintenance
  • Application Software:
    • Account management: Local, UW NetID
    • Authentication: UWWI, Pubcookie, Shibboleth, Kerberos
    • Web servers:
      • IIS
      • Apache
    • Databases:
      • Microsoft SQL Server
      • MySQL
      • Oracle
      • PostgreSQL
    • Applications and Languages:
      • PHP
      • Tomcat
      • Samba
      • Request Tracker (RT)
      • Java
      • Python/Django
      • Ruby/Rails
      • Git
      • Mercurial
      • Subversion
    • Level of support: UW-IT manages, customer manages

 

Eligibility: 

UW faculty; UW staff; UW academic units; UW administrative units; UW affiliated organizations; Need an approved UW budget number

How to Order: 
Service details are contained in this catalog entry. To request a consultation, please submit this Request Form. You will be asked for details regarding your server needs, budget number, etc.
 
If you are prompted to log into the Request Form, enter <"NETID\"> followed by your UW NetID user name in the user name field e.g., <"NETID\jdoe">, followed by your UW NetID password in the password field.  Tip: Be sure to use the backslash "\" instead of the forward slash "/”. 


For further questions and information:
Email: help@uw.edu
Phone: 206-221-5000

 

Availability: 
The availability model for each server can be tailored based on needs and costs.  Many server and application configurations requiring high availability can be supported. Lower availability can also be provided at a lower cost.

 

Price: 
Rates for this service are variable and will be provided as part of the initial consultation phase. Rates include 3 components:
  • direct costs to vendors (server hardware, licensed software, certificates, etc.)
  • hourly costs to manage (hours for system design, system administration, application administration, etc.)
  • costs to use other UW-IT services ( data center, backups, virtual servers, etc.)

Rates are adjusted on an annual basis.

Below are some examples of pricing for Managed Servers in quantity 1.   Actual hours and charges can vary.  A Managed Server is typically provisioned in "units" or "slices" of virtual servers, called "High Availability Virtual Machines" (HA-VM).  Total Cost of Ownership (TCO) for Windows/VMWare solution is higher than a Linux/XenServer solution due to licensing costs and the cost of using enterprise storage and SAN infrastructure for shared storage.

  • Windows HA-VM "Slice" = 1 vCPU, 2GB RAM, 50GB disk - $110 per month
  • Unix HA-VM "Slice" - 1 vCPU, 2GB RAM, 50GB disk = $22 per month
  • Engineering time = $128.97/hour
  • Database admin time = $143.57

 

Windows Web Server:  IIS

One time setup charges 10 hrs:  design, build, and configure system ($1,289.70)
Monthly recurring charges: 1 HA VM Slice ($110.00)
  2 hrs system admin ($257.94)

Windows Database Server:  MS SQL Server

One time setup charges: 10 hrs:  build and configure system ($1,289.70)
  8 hrs:  database admin ($1,148.56)
Monthly recurring charges: 2 HA VM Slices ($220.00)
  2 hrs:  system admin ($257.94)
  8 hrs:  database admin ($1,148.56)

Unix Web Server:  Apache

One time setup charges: 8 hrs:  build and configure system ($1,031.76)
Monthly recurring charges: 1 HA VM Slice ($22.00)
  0.5 hrs:  system admin ($64.49)


Unix Database Server;  RedHat running MySQL

One time setup charges: 8 hrs:  build and configure system ($1,031.76)
  4 hrs:  database installation ($574.28)
Monthly recurring charges: 2 HA VM Slices ($44.00)
  1.5 hrs:  system admin & database system maintenance ($192.89)

 

Additional Information: 

For any additional information, including Frequently Asked Questions, please view our web site.
 

Service Level Description: 
Specific service level items are negotiable and limited by the support hours being billed. 
 
For a typical Standard Managed Server UW-IT will:
  • Provide server specification and setup services
  • Provide setup and installation of approved software (for approved software list, see Service Options)
  • Provide OS license
  • Provide systems administrative functions including:
    • Providing ongoing operating system updates, patches and security hot fixes
    • Monitoring server performance and health
    • Providing hardware maintenance and repair (or arranging for vendor replacement), providing servers are under warranty
    • Bill service charges to a UW budget number
    • If physical hardware is required, UW-IT will additionally:
      • Arrange for the purchase and installation of all hardware
      • Tag server hardware with a generic asset tag and send all relevant paperwork to the customer
      • Provide necessary infrastructure, including:
        • Secured, climate controlled, data-center location
        • Server rack space
        • Electrical circuits
        • Network connectivity
The customer will:
  • Verify that this service meets all of the business continuity, security, and data management requirements that apply to the planned use of the service.  Please contact us if you require additional information about the service's design, operation, or management in order to help verify that this service will meet your needs.
  • Install, support and upgrade custom application software
  • Resolve any application problems for custom applications
  • Provide any application-level monitoring for custom applications
  • Provide UW-IT with permanent system root/ admin privileges
  • Perform server reboots and shutdowns only with prior UW-IT approval
  • If the optional data backup service is not selected, then the Customer is responsible for data backups
  • If a physical server is provided, the customer may wish to insure the equipment.  University property and equipment are not automatically insured for loss or damage due to theft, fire, flood, power spike, etc.  You can arrange for insurance through the Equipment Insurance campus-wide online program, which is administered by the Office of Risk Management.  This program provides optional, low cost coverage for equipment owned, leased or borrowed by University departments.  You can find more information here:  http://f2.washington.edu/treasury/riskmgmt/insure/EIS

 

Support Information: 

To report an issue with an existing Standard Managed server, please provide the server name and utilize one of the following methods for contacting the Service Center: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

Note: When calling the Service Center outside of regular business hours, a voicemail can be left or, where applicable, it is possible to follow phone prompts to be connected to after-hours support.

 

Contact for More Information: 

Email help@uw.edu (include "Managed Server" in the subject line) or call 206-221-5000.
 

Maintenance
Last Review Date: 
Thu, 2013-04-04
Keywords: 
<p>Standard Managed Server, Hosting, Unix, Linux, Windows, Hardware, Web Server, File Server, Database Server, Apache, IIS, MS SQL, MySQL, SQL, Postgres, PostgreSQL, PHP, Ruby, Ruby on Rails, Tomcat, authentication, shibboleth, pubcookie, account management, groups management, ESX, Perl, Red Hat, vmotion, VM, VMWare, Virtual Server, Shared Server, Oracle, Sybase, Informix, DB2, database, DB, MSSQL, Microsoft SQL,</p>
Notes: 
<div class="ExternalClass8A99C0EE396E4AEAA907BB471D7CB2D1"> <div> Service Owner: Brad Greer</div> <div> Service Manager: Rebecca Galloway</div> <div> 4/3/13:&nbsp; Added more pricing information in tables</div> </div> <p>&nbsp;</p>

Wired Network Services

Submitted by tomnash on Wed, 2009-03-25 09:57
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Brief Service Description: 
Wired network connectivity
Service Description: 

Basic network connectivity that offers various options per the customers' requirements.  Includes network engineering, network and security operations, and Internet connectivity.  

For a description of wireless and cellular network connectivity see Wireless Services.
 
Basic Networking services include:
  • Wired connectivity to UW campus, Internet, and various research networks; 10/100/1000 Mbps to the wall port as building wiring permits. Basic rate limited to 2 ports per capita.  Total bandwidth available to a building is based on aggregate usage, with a minimum of 1Gbps per building.
  • Dual router uplinks within the same routing center for router redundancy via Virtual Router Redundancy Protocol (VRRP).
  • Best effort Class of Service priority.  UW campus backbone networks are upgraded as needed based on aggregate traffic levels.
  • Static or DHCP address assignments within registered UW IPv4 address space based on demonstrated need.
  • IPv6 address allocations from registered UW IPv6 address space.  Addresses may be assigned statically or via Stateless Autoconfig (SLAAC).  Additional IPv6 information.
  • DNS name reservations.
  • Domain name registrations under washington.edu and uw.edu.
  • UW campus-level Intrusion Protection/Prevention/Detection system (IPS & IDS).
  • Local UW campus addresses (p172 addresses) with Network Address Translation (NAT) service in place for off-campus access.
  • 24x7x365 monitoring of core and edge network equipment ("to the wall port"), including on-call engineering staff for off-hours emergencies.
  • Customers must abide by UW Acceptable Use Policy.

 

Service Options: 

Basic Network services described above.

Self-sustaining (enhanced) Network services may include:

  • Unplanned wiring, switch, and wireless upgrades or network expansion
  • Managed, subnet-level firewall
  • Router redundancy between routing centers
  • A redundant router connection via Virtual Router Redundancy Protocol (VRRP) between UW-IT routing centers, for diversity across the entire campus.  Costs vary depending on the connection speed desired, actual type/model of equipment for your location, and the facilities available at the location.  See Price section below for rates.
  • With prior review from UW-IT Network Engineering, UW-IT will route Wake on LAN (WoL) packets across multiple subnets. See Price section below for rates.  *** As of April 15, 2013, the service option for WoL is temporarily unavailable.  Wake on LAN is expected to be available again in July 2013.  We apologize for the inconvenience. ***
  • Custom engineered solutions

 

Eligibility: 

UW faculty, UW staff, UW students; UW students in residence halls; UW researchers; UW clinicians; UW academic units; UW administrative units.  Those associated with the following medical groups should email UW Medicine IT Services at mcsos@uw.edu for service: UW School of Medicine, Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, UW  Neighborhood Clinics, UW Physicians,  Airlift Northwest, and clinicians.
 

How to Order: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.washington.edu/itconnect/gethelp.html

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.
Availability: 

Available 24 hours a day, 7 days a week. Response time during off-hours may be slower due to decreased off-hours staffing levels.  

 

Price: 

Basic services included in the Technology Recharge Fee.

  • For departments covered by the Technology Recharge Fee, there is no per port monthly charge. $137 per port installation charge.
  • For departments not covered by the Technology Recharge fee, there is a $13.00 per port monthly charge. $137 per port installation charge.
  • Rates do not include any applicable facilities charges.  Customers are responsible for any charges incurred when pulling new wire for ethernet connections. Facilities work will also extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided before service orders are placed.

Self-Sustaining rates effective July 1, 2012 for FY2013.

  • $137 per port installation charge. Rate does not include any applicable facilities charges.  Customers are responsible for any charges incurred when pulling new wire for ethernet connections. Facilities work will also extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided before service orders are placed.
  • Managed subnet firewall
    • $2700.00 Installation and hardware 
    • $48.55 Monthly per firewall
  • Domain name reservations external to washington.edu
    • Variable rate
  • High-performance/reliability networks
    • Variable rate based on design
  • Subnet VPN
    • $272.25 Monthly per VPN
  • VRRP approximate costs are between $2181 (1Gigabit Ethernet) and $11,500 (10 Gigabit Ethernet) for a one-time fee; there is no monthly recurring charge.
  • Wake on LAN
    • Labor for setting up this service is billed in half-hour increments of $56.39 per half hour. Most installations do not exceed the first half hour of work. Future change requests from the customer (adding or removing servers or subnets) will be billed at the same rate. Work is performed by UW-IT during regular business hours unless off-hours work has been authorized and scheduled in advance.
  • Custom engineering consulting available at prevailing hourly rates.
 

 

 

 

 

Additional Information: 

p172 and NAT: http://uw.edu/itconnect/connecting/p172.html

 

Service Level Description: 
Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages. Service is monitored for interruptions and outage resolution 24x7.
Support Information: 
To report service outages, email netops@uw.edu or call 206-221-6000.
 
Facilities work may extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided before service orders are placed.
Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Mon, 2013-02-11
Keywords: 
<p>Internet, Ethernet, wifi, wireless, firewall, Gibraltar, FWSM, Tipping Point, IPS, IDS, p172, DNS, DHCP, IP, TCP/IP, MetroE, ET, Domain name, Network Solutions, Registrar, monitoring</p>
Notes: 
<p>Network Operations works with Customer Services to complete domain registration requests when URL forwarding or masking is requested.</p> <p>2/16/12:&nbsp; Fixed Get Help link</p> <p>6/20/12:&nbsp; Updated to FY13 rates</p> <p>7/25/12:&nbsp; Added information for IPv6</p> <p>2/11/13:&nbsp; Revised to be Wired Network Services (was UW Network Connectivity).&nbsp; Wi-fi entry also added 2/11/13 to complement the Wired Network Services entry.</p> <p>4/12/13:&nbsp; WoL temporarily unavailable.&nbsp; Updated eligibility list for Medicine customers.</p>

Off-Campus Communications Services

Submitted by tomnash on Wed, 2009-03-25 09:57
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Your rating: None
Brief Service Description: 
Provides phone and data connectivity for off-campus locations
Service Description: 

Off-Campus Communications Services allows groups physically located off campus to be connected to the UW phone and data networks. UW-IT can provide desktop phone service that provides 5-digit dialing to other UW numbers, as well as the Regional Calling Service that allows local dialing to most locations from Bellingham to Olympia.  In addition, customers can choose to be connected to the UW data network at various speeds using a UW-installed wired, wireless or combined connection.

Service Options: 

The following options are available with this service: 

Connectivity Options
These options enable direct access to the UW Network from the off-campus location. The high-speed options can be costly and can require 6-18 months to arrange. Advanced planning with the Real Estate Office and UW-IT is strongly recommended. Options include:

  • T1 Line and T1 Line Mileage

The T1 line is ideal for low bandwidth requirements. Each T1 line is 1.5Mbps. In general, a site may order up to four T1 lines for a total of 6Mbps before other options are explored. Mileage charges may apply based on which central office provides the T1 line. Allow three to four weeks for order processing, installation, and testing. An Out of Band Modem Line is required with this option.
 

  • Qwest QMOE (Qwest Metro Optical Ethernet)

QMOE is a leased fiber service integrated with the UW Data Network. In general, QMOE connections will either be 20Mbps, 50Mbps, or 100Mbps, but other bandwidth options may be available such as 500Mbps and 1000Mbps. There is a minimum four-year term requirement. Allow at least three months for order processing, installation, and testing. An Out of Band Modem Line is required with this option.
 

  • UW Metro Area Ethernet

UW Metro Area Ethernet is used to provide 1000Mbps connections. Allow approximately one year to provision because of dependencies for permits and coordination with the City of Seattle.
 

Communication Infrastructure
This includes cabling and telecommunication room(s). Site evaluations will determine requirements, options, and cost estimates and are often coordinated with the help of the Real Estate Office and the building's owner/manager.

Desktop Telephone Service
UW-IT telephone service features available on campus are also available off campus, with a few exceptions for locations outside of the Puget Sound area. Please see the detailed description for Telephone services.

Wired Ethernet Service
This allows for connectivity between workstations at the off-campus location at speeds up to 1Gbps. Wired Ethernet Service features available on campus are also available off campus. Please see the detailed description for UW Network Connectivity services. 

Wi-Fi Service 
This allows for connectivity between workstations at the off-campus location using 802.11a/b/g/n wireless technology. Please read the detailed UW Wireless Policy.

Other
Sites may optionally be furnished with the following services as needed:

  • UW-IT managed subnet-level firewall.
  • A redundant router connection via Virtual Router Redundancy Protocol (VRRP) for high availability.
  • If the site cannot connect directly to the UW network, an IPsec VPN can extend UW data network connectivity through a secondary Internet Service Provider. UW telephone, wired, and Wi-Fi services may not be available with this connectivity option.
Eligibility: 

UW academic units; UW administrative units. UW Medicine and clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

How to Order: 

If you already have UW-IT phone and data services at an off-campus location and need to add, disconnect, or change the service:

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

UW-IT partners with the Real Estate Office to provide phone and data services for new off-campus locations. The Real Estate will help fill out the form below for most new locations. To contact the Real Estate Office directly, please email uwreo@uw.edu with "Attention Tenant Services Manager" in the subject line.

For locations not served by the Real Estate Office, the form may be filled out directly, and they will receive a copy.

When filling out this SharePoint Request Form, please log in using this format:

  • Login: NetID\yourNetID
  • Password: yourNetID password

 

Availability: 

Off-campus connectivity and troubleshooting is available 24 hours a day, 7 days a week. Response time during off-hours may be slower due to decreased off-hours staffing levels.

Price: 

Connectivity Options

Connectivity Type Installation Charges Monthly Charges Other Charges
T1

$940 for a new install

$470 to add T1's

 Each T1 Line: $242.31

Monthly T1 Line Mileage (if applicable): $26.88 per mile

Out of Band Modem line: $36.81 per month
QMOE (Qwest) $470 + applicable facility charges (estimated facility charges ~$2,500 - $10,000)

20Mbps or 50Mbps: $1221.79

100Mbps: $2,052.14

 Out of Band Modem Line: $36.81 per month
UW Metro Area Ethernet 1000Mbps: $940 + applicable construction and facility charges (estimated construction and facility charges ~$30,000 - $250,000) Monthly Charge for 1000Mbps: $736.24  

Communication Infrastructure
A site evaluation is required for estimates because costs can vary widely depending on the location and services needed.

  • Telecommunications Closet/Room: Average is $10,000+ per telecommunications closet/room/IDF.
  • Cabling: Average is $175 per cable run (for 150 ft. cable). The standard is 3 cables per outlet for a total of $525 per outlet.
     

Desktop Telephone Service
See Telephone Service. Depending on the service address and the number of telephone lines, additional mileage charges may apply. An estimate will be provided once a service address is confirmed and evaluated.

Wired Ethernet Service
See UW Network Connectivity.

Wi-Fi Service
Costs can vary from $800 - $250,000 depending on approximate square footage, number of access points, and number of "general purpose" Wi-Fi users.

Managed Subnet-Level Firewall

  • Installation Charge for UW fiber connected site: $2,700
  • Monthly Charge for UW fiber connected site: $42.00 (includes one rule set change per month)
  • Installation Charge for T1 or QMOE connected site: $214
  • Monthly Charge for T1 or QMOE connected site: $16.92 (includes one ruleset change per month)

 Subnet ipSec Virtual Public Network (VPN)
Charges from a secondary Internet Service Provider (ISP)are arranged between the customer and the ISP. The following UW-IT charges also apply:

  • Installation Charge: Three hours of Network Engineering @ $120.50 per hour
  • Monthly Charge: $302.00
  • Monthly Charge for Out of Band Modem Line: $36.81
Additional Information: 

Requires a valid UW budget number.

Service Level Description: 

Service is dependent on external service providers, and is generally available 24 hours a day, 7 days a week. Service is monitored by the UW Information Technology Network Operations Center. Response time during off-hours may be slower due to decreased off-hours staffing levels.

Support Information: 

For technical network support you may contact: 

UW-IT Network Operations Center
Email: netops@uw.edu
Phone: 206-221-6000

For all other issues you may contact:

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Mon, 2013-03-11
Keywords: 
<div> DS1, T1, Dark Fiber,&nbsp;MetroE, ET, Off-campus, Ethernet,&nbsp;DRKFBRPR, point-to-point, ETAR, VPN, Mbps, Bandwidth, QMOE, Qwest, connectivity, modem, speed, firewall</div>
Notes: 
<div> <p>Subnet VPN may also be referred to as the Campus Network VPN.</p> <p>The following information is linked from REO&rsquo;s FAQ page and still includes pricing information: <a href="http://www.washington.edu/itconnect/phones/policies.html#reloc"><u>http://www.washington.edu/itconnect/phones/policies.html#reloc</u></a>, <a href="http://www.washington.edu/itconnect/phones/graphics/data.pdf"><u>http://www.washington.edu/itconnect/phones/graphics/data.pdf</u></a>.&nbsp;</p> <div> We need to confirm what locations we can provide all telecom features</div> <div> We will offering sometime in the future a Fax to Email gateway that allows for sending and receiving faxes right from your PC.<span class="Apple-converted-space">&nbsp;</span></div> <div> &nbsp;</div> <div> 3/28/13:&nbsp; Per Mary Hoverson&#39;s request, RT 1817115, I changed references from &quot;UW Real Estate Office&quot; to &quot;Real Estate Office&quot;.</div> </div> <p>&nbsp;</p>

Version Control

Submitted by tomnash on Wed, 2009-03-25 09:57
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0
Your rating: None
Brief Service Description: 
Subversion, an open source version control system for software developers
Service Description: 

Version control for software developers. UW Information Technology uses Subversion (SVN), an open-source version control system with a wide variety of free clients (including Unix, Mac, and Windows). Subversion manages files and directories over time and can access its repository across networks. This allows it to be used by people on different computers. Backup of files and directories is included.

Eligibility: 

UW faculty, UW staff, UW affiliated organizations

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000     

Availability: 

Available 24 hours a day, 7 days a week except for planned maintenance. Service is available from any UW location.

Price: 

Rate effective July 1, 2011 for FY2012.

One-time setup fee: $262.66
Monthly recurring charge: $65.00

Service Level Description: 

Customer requests will be acknowledged within 2 business days.

Support Information: 

Support is available 8:00 a.m. – 5:00 p.m., Monday – Friday.
Requests for support should be sent to the UW Information Technology Service Center; this also includes support for new and changed requests.

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu  
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Tue, 2012-02-21
Keywords: 
<p>subversion, source version control, SVN, version control</p>
Cost: 
<p>Rates are based on FY2011 DS hourly rates ofn $131.33 per hour.</p>
Notes: 
<p>https://www.washington.edu/cactools/services/view.php?id=29</p>

UW Exchange Local

Submitted by Anonymous on Wed, 2009-03-25 09:57
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0
Your rating: None
Brief Service Description: 
Integrated services for email, calendaring, and contact and task management
Service Description: 

UW Exchange Local provides integrated services for email, calendaring, contact management, directory services (Global Address List), and task management.  

Users of UW Exchange Local can send and receive email, schedule meetings with other UW Exchange Local users, reserve resource calendars, manage personal contacts, and manage personal tasks, all with one client program. UW Exchange Local also provides collaboration features, including the ability to share email folders, calendars, contacts, and tasks with other users.

Exchange ActiveSync synchronization is available for many Smartphone/mobile devices (e.g. iPhone, Android, Windows Mobile, etc.). BlackBerry synchronization is provided via dedicated BlackBerry Enterprise Server.

UW Exchange Local is provided to customers under the assumption that:

  • Departments will provide any required client hardware and software, necessary for their users to utilize UW Exchange Local.
  • Departmental technical staff will provide end user migration and technical support. (Support inquiries from end users should be directed to the designated departmental support organization for UW Exchange Local.)
  • Departmental technical staff and UW Information Technology Service Center staff will cooperate to resolve issues in the most expeditious manner possible.

 

Eligibility: 

UW faculty, UW staff

How to Order: 

Contact your departmental computing support staff.  

If you do not know who that is, send email to help@uw.edu or call 206-221-5000.

Availability: 

Available 24 hours a day, 7 days a week, with scheduled maintenance between 11:00 p.m. Wednesday and 3:00 a.m. Thursday each week. Periodically, there are planned outages during this maintenance window.

While every effort has been made to limit downtime of UW Exchange Local, unplanned events may result in unexpected service outages. UW Exchange Local is designed with two recovery targets and maintains recovery procedures to limit the duration required for each restoration as noted below:

  • Service Restoration (in which the ability to send and receive mail is restored) for most scenarios is limited to 48 hours or less.
  • Content Restoration (in which mailbox content is restored to the state of the last successful backup prior to the disruption) for most scenarios will not exceed two (2) weeks.

 

Price: 

Rates effective July 1, 2012 for FY2013.

A standard user mailbox is $8 per month.  

A resource account mailbox (such as a conference room) is $3 per month.

Additional Information: 

For details about UW Exchange Local, see
http://uw.edu/computing/uwexchange

To participate in a support community around UW Exchange Local, see https://sharepoint.washington.edu/uwexchange

Service Level Description: 

Standard mailbox includes 2GB of storage space per user account. Maximum message size is 60 megabytes.

UW Exchange Local is targeted as an always available service with minimal downtime. 

Systems are monitored 24 hours a day, 7 days a week  for disruptions. On-call staff are available for outage resolution.

Support Information: 

Users should contact departmental technical support staff for help with UW Exchange Local.

If support inquiries require escalation, questions should be sent from departmental contacts to the UW Information Technology Service Center.

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Some support inquiries will require referral from the UW Information Technology Service Center to staff who are available only during UW business hours (8:00 a.m. - 5:00 p.m., Monday - Friday).

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Fri, 2012-06-22
Keywords: 
<p>Outlook, Entourage, email, OWA calendar, calendaring, Exchange</p>

Nebula Managed Desktop Services

Submitted by tomnash on Wed, 2009-03-25 09:57
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0
Your rating: None
Brief Service Description: 
Networked personal computers, centrally managed and supported by UW Information Technology
Service Description: 

The Nebula Managed Desktop Service is a system of networked personal computers, centrally managed and supported by UW Information Technology (UW-IT).  It offers services to both Windows and Mac OS X workstations.

Nebula Managed Desktop makes available such services as:

  • Network file services, including both shared and unshared directory space
  • Groups management for sharing files based on the UW Groups service
  • Backup and emergency restore of file services
  • Operating system updates including hot fixes, security patches and enhancements
  • Account services to provide directory permissions
  • Virus updates
  • Detailed workstation reporting

Nebula Managed Desktop Services is an excellent option for clients who would like the management and user benefits of being in a well-managed Windows domain without the technical burdens of administering the domain.

Service levels and rates allow flexibility in managing and reducing your information technology (IT) costs.

 

Service Options: 

Nebula Managed Desktop Service Options

Basic Windows Desktop
 

Includes desktops and laptops with these services:

  • Basic account management
  • Basic helpdesk support
  • File service with UW Groups management
  • Standard software suite
  • Security (patching, anti-virus)
  • Power management

Basic Macintosh Desktop
 

Includes desktops and laptops with these services:

  • Basic account management
  • Basic helpdesk support
  • AdmitMac drive mounting software (not required for OSX Lion)
  • File service
  • Power management

UW Exchange
UW Exchange is offered in conjunction with the Basic Windows Desktop or Basic Macintosh Desktop packages. It provides calendar and email functions integrated with popular Microsoft applications such as Word and Excel. With UW Exchange, you can also manage your contacts and tasks.

On-demand User Support
Includes advanced consulting services and on-site support to meet your specific needs.

 

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW Medical Center; Harborview Medical Center; requires a valid UW budget number.

How to Order: 

Email nebula@uw.edu or call 206-221-5000.

Availability: 

Hours available: 24 hours a day, 7 days a week

Price: 
Rates effective July 1, 2011 for FY2012.
Rates are charged per computer subscribed to the service.
 
Type of Service Cost Per
Basic Windows Desktop $41.20 Month
Basic Macintosh Desktop $41.20 Month
UW Exchange $8 Month
On-demand
User Support		 $113.80 Hour

 

Additional Information: 

See http://uw.edu/itconnect/wares/nebula/services.html

Service Level Description: 

Nebula Support responds to problem reports in one to four hours; response can be escalated if there is a critical problem. Our goal is always to minimize user downtime by responding as quickly as possible.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE) 
Email: nebula@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

Contact for More Information: 

Email nebula@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Fri, 2012-02-17
Keywords: 
<p>Nebula, managed desktop, support, desktop computer, windows, macintosh, help desk</p>

Teleconferencing

Submitted by tomnash on Wed, 2009-03-25 09:57
in
0
Your rating: None
Brief Service Description: 
Conference call setup and support
Service Description: 

Anyone on the UW telephone system can make a three-way conference call no matter what type of telephone instrument is being used. Depending on the type of telephone set, more parties may be added.

For large groups or more complex audio or Web conferencing, UW conferencing services connects you with the collaboration tools necessary to make your conference a success whether you need to:

  • Set up a one-time audio conference for up to 100 people
  • Share documents and spreadsheets online via a Web conference
  • Have a meeting with a handful of colleagues at a moment's notice
Service Options: 

There are several service offerings in this category. Please reference http://uw.edu/itconnect/phones/conferencing for additional details and service options.

Set Up a Conference Call Yourself for Three to Six Participants

Anyone using the campus Avaya telephone system can make a three way conference call, and many phones can make six way conference calls. 

UW Teleconferencing


UW Teleconferencing provides a reservation-less, audio conferencing bridge with capacity for up to 30 participants. This system allows organizations to hold conference calls on-demand, without paying per-use fees for simple reservation-less conference calls. Advantages include:

  • Easy to use, low-cost conferencing solution for up to 30 parties
  • Best solution for day-to-day, impromptu conferencing needs
  • No per minute/per user charge for conference

Premier Global Services (PGI)

PGI is the preferred UW provider for large audio on-demand conferences, international conferences, and special events. Four options are available from PGI: http://uw.edu/itconnect/phones/conferencing

Adobe Connect

Adobe Connect is a Flash-based virtual meeting room that allows you to connect with multiple participants to share audio, video, applications, and chat.

Eligibility: 

UW faculty, UW staff, UW Medical Center, Harborview Medical Center, UW Physicians Network and Neighborhood Clinics

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 

Conference call services are available 24 hours a day, 7 days a week.  Staff are available Monday through Friday 8 am to 5 pm. Some conferencing products are available 24 x 7.

Requests for conferencing are handled 8:00 a.m. - 5:00 p.m., Monday - Friday.

 

 

Price: 

Rates effective July 1, 2012 for FY2013.

Meet-Me Conferencing
One time setup charge No charge
Monthly recurring charge $ 3.80 per virtual telephone number
Toll-Free Access $ 0.06 per minute/per participant
Applicable toll-free and long distance charges will apply.  

Premier Global Services (PGI)
   
Ready Access (Global Crossing is a legacy service) $0.29 per minute/per participant
Global Meet $0.10 per minute/per participant
Scheduled Ready Conference $0.06 per minute/per participant
Toll free access $0.06 per minute/per participant

Adobe Connect
Meeting host license $21.42 per account/per month ($257.04/year)

 

 

Additional Information: 

Detailed information about this service, including comparison tables and "how to" information:

http://uw.edu/itconnect/phones/conferencing.html

Service Level Description: 

 Lead time to set up a teleconference is 24 hours prior to the conference for PGI.  UW Teleconferencing and Adobe conferences generally require 7 days prior notification for set-up.

Support Information: 

For 24 x 7 technical support on either your Adobe Connect web conference or your PGI audio conference, contact the PGI Technical Support Center at 1-888-569-3848 Option 2 or press *0 from within your PGI audio conference. 

All account questions or changes should go to the UW-IT Service Center at 206-221-5000 or help@uw.edu.

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Tue, 2013-04-30
Keywords: 
<p>teleconference, teleconferencing, conferencing services, Meeting Exchange, Link, PGI, Premier Global, Adobe, Adobe connect, videoconferencing, videoconference</p>
Notes: 
<p>Updated on 4/30/13 to reflect minor changes due to conferencing system upgrade.<br /> <br /> Reviewed on 2-22-12 minor changes made. Additional changes expected when the rates are updated in June 2012.<br /> <br /> Please note that the phone tree for 1-5000 was updated to include Learning and Scholarly Technologies. Also they have a link on the conferencing page for information regarding rentable conference rooms.</p>