UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Self-Sustaining

Pager Services

4
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Brief Service Description: 
Pager service and equipment
Service Description: 
UW-IT retired the Pager support service (provided by the UW-IT Enterprise Service Desk) on December 31, 2014.
 
This decision was reached through a partnership with and recommendation by the IT Service Management Board, one of three University-wide information technology (IT) governance boards that provide advice on IT strategy, services and priorities. This change is in keeping with UW-IT’s mission to provide technology services in line with the University’s priorities.
Service Options: 
UW-IT recommends the use of smart phones in place of pagers both because of their more extensive functionality and because they receive communication via both Wi-Fi systems as well as standard cellular connections.  Smart phone services can be arranged by departmental administrators.
 
Spok
The company known until recently as USA Mobility has changed its name to Spok, and continues to be a provider for UW pagers. Your department can contract with Spok directly.
 
Other
If you are associated with UWMC, contact Teleservices at 206 598 6970 or email teleserv@uw.edu for all of your pager needs.
 
Please send email to help@uw.edu if you have any other questions.
How to Order: 
Spok:
To create a new Spok account, contact margene.reynolds@spok.com
To activate/change/de-activate pagers once your department has a Spok account:  http://www.spok.com/solutions/paging/my_account
For other questions/problems about your existing Spok account: prioritymed@spok.com or 888.413.7243
UW Medicine Teleservices:  206.598.2300
Availability: 

This service is now retired.

Price: 

This service is now retired.

Service Level Description: 

This service is now retired.

Support Information: 

This service is now retired.

Maintenance
Last Review Date: 
Fri, 2015-01-09
Keywords: 
<p>Pager</p>
Notes: 
<p>2/16/12:&nbsp; Fixed Get Help link</p> <p>2/29/12: Changed number of pager characters in service description.</p> <p>6/26/13:&nbsp; Updated rates.</p> <p>9/6/13:&nbsp; Updated service representative.</p> <p>08/28/14: Updated service manager and pricing - MM</p> <p>01/09/15: Updated to indicate service retired -MM</p>

Call Center Solutions

0
Your rating: None
Brief Service Description: 
Manage inbound and outbound calls efficiently using telephone and other technologies
Service Description: 

Rates for this service are for FY15

 
A call center may be used for responding to telephone inquiries about a particular product or service. Based on the technology and staffing employed, it is possible to route calls to individual staff based on volume or their expertise with a specific product or service. The set of tools includes a call management system and call recording for quality and training purposes. Examples of large and small call centers include: student support centers, IT helpdesks, language translation services, appointment scheduling for medical clinics, customer support centers, ticket sales, etc.

 

Service Options: 
The components of a call center may include at least one or all of the following options:
 
  • Call Menu and Announcements 
  • Intelligent Routing by time of day or during weekends or holidays
  • Expert Agent - Distribution of calls based on staff expertise 
  • Reporting/statistics - Using the Avaya Centervu call management system to deliver agent reports and call center responsiveness 
  • Call Recording - Using the CXM Call Recording System to record calls  for quality and training purposes.
 
Other technologies include:
  • Enhanced Call Processing(ECP) - Primarily provides the ability to distribute callers to voicemail boxes based on a recorded menu list. ECP mailboxes can also be designed for other call processing functions if required. 
  • Interactive Voice Response (IVR) - provides call routing based on pre-defined prompts and keeps statistics on call volumes. This service can also provide alternate call routing based on time-of-day or weekend and holiday schedules.
  • Customers may require Enhanced Call Processing (ECP) voice mail or Interactive Voice Response (IVR) technologies to manage large volumes of calls or to provide informational recordings. These technologies are used by staff that may not have a personnel-based Call Center, but need to manage a large volume of calls effectively and efficiently. 

 

Eligibility: 

UW faculty, UW staff, Harborview Medical Center, UW Physicians Network and Neighborhood Clinics, UW Medicine Neighborhood Clinics, Various off-campus locations in the Puget Sound area

How to Order: 
Email: help@uw.edu
Phone: 206-221-5000
Fax: 206-221-5001
Availability: 
Expert agent (skills-based call routing) is limited in its distribution based on your location and other factors. If you have questions concerning expert agent, please contact the UW Technology Service Center 206-221-5000.
Price: 
Rates effective July 1, 2014 for FY2015
The fees charged varies by number of staff and the number features deployed. Fees are based on the components used and they may not include equipment replacement.
 
Avaya Centervu Call Reporting System
  • On site reporting access: $42.15 per CMS Supervisor Client (monthly recurring charge)
  • Centervu Reports Emailed to Call Center Manager: $3.80 per agent (monthly recurring charge).
Call Center Agent login-id
  • $3.80 per agent login-id (monthly recurring charge)
  • CXM Call Recording included 
CXM Call Recording System (all prices include installation)
  • Standard Monitoring Option
    • $130.50/recorded extension (one time charge)
    • $3.80 per non-Call Center Agent User (monthly recurring charge) 
Enhanced Call Processing (ECP) and Interactive Voice Response (IVR)
  • $3.80 per virtual telephone number (monthly recurring charge)
 
Service Level Description: 
Although lead times may vary widely, a two-week lead time for requests for a small call center is required to set up the proper infrastructure. Avaya multi-button PBX service is required for the call center staff.
 
Enhanced Call Processing (ECP) and Interactive Voice Response (IVR) services vary widely, but 5-7 business days are typically required for setup.
 

 

Support Information: 
UW Information Technology Service Center Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Email: help@uw.edu
Phone: 206-221-5000
Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Tue, 2014-08-26
Keywords: 
<p>Simon Reader board, Call Recording, Call Reports and Statistics, Centervu, Hunt Group, CXM, Avaya, IVR, Interactive Voice Response, Enhanced Call Processing, ECP, Call Center</p>
Notes: 
<p>07/14/14: Confirmed rates remained the same for FY15 and updated the date to FY15. Added text at top announcing rate is for FY15. -MM</p> <p>08/26/14: Updated Catalog per REQ0028436</p>

UW SharePoint

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Your rating: None
Brief Service Description: 
Browser-based collaboration and document-management tool
Service Description: 

Rates for this service are for FY15

UW SharePoint is a Web application platform that solves customer needs for team collaboration, business process improvement, and Web publishing. The current version of UW SharePoint is SharePoint 2010.

As a platform, UW SharePoint can be used in a number of ways to provide value to those using it. UW SharePoint can help:

  • Improve collaboration capability between individuals, teams, departments, and schools
  • Provide a robust document management, file sharing, and Web publishing platform that is well integrated with existing Microsoft Office applications
  • Improve business processes within departments, schools, and colleges through enhanced business intelligence, customized process workflows, electronic Web-based forms, and controlled records management
  • Reduce the number of emails, email attached documents, and printed materials shared between individuals and teams
  • Provide for an efficient and extensive UW enterprise search platform that can be finely tuned for security, and has the capability to include internal and external Web properties and individual user profiles
  • Support business critical digital-media processing, metadata management, data warehousing applications, and custom business process workflows with a minimum of custom code development
Service Options: 

Site Collections are groups of sites that are provisioned to a department or group of departments. They have a 5 GB disk quota and are administered by at least one responsible individual who acts as a primary support contact for the collection's users. The quota for a Site Collection can be increased for an additional fee.

MySites are personal sites available to individual users (limited to staff, faculty, and special exception UW NetIDs).  These have a 100 MB disk quota.  

Eligibility: 

UW faculty, UW staff

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 

Available 24 hours a day, 7 days a week, with maintenance windows on Sundays from 8:00 a.m. - 10:00 a.m.

Price: 

Site Collections: New site collections incur a one-time $200 setup fee.  The standard fee for ongoing service is $68.70 per month for a 5 GB site. Additional 5 GB storage blocks are available for $68.70 per 5 GB. A valid UW budget is required. Additional license fees may be required.

Hourly Consulting Rate: SharePoint experts are available for $91.71 per hour if any consulting beyond our standard support is desired.

MySites: There is no charge for MySites, which you can get without having a Site Collection.

Service Level Description: 

There are no current service level agreements in effect relative to the UW SharePoint.

UW Information Technology will attempt to perform any needed regular maintenance on the SharePoint server on Sundays from 8:00 a.m. to 10:00 a.m. Emergency maintenance may be performed at any time. Important business functions such as collaboration, document management, search, Web publishing, file sharing, and custom business workflows developed in SharePoint may be impacted during maintenance periods.

There are failover capabilities on the Web front-end servers, and the SQL database runs on a clustered pair of servers. Standardized backup procedures used for UW Information Technology-managed SQL databases will be followed for SharePoint content.

After a disaster, critical business systems/processes may be impacted by a loss of SharePoint services. Disaster response processes and emergency communications or messaging systems should not rely upon SharePoint.  

Support Information: 

UW SharePoint has a distributed support model.

Tier 1 (End User questions): Individual site users will contact each SharePoint site's owners/administrators for end-user support and training in using the application.

Tier 2 (Site Owner questions): Site owners contact the UW Information Technology Service Center, where their questions will then be escalated as appropriate.

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

The SharePoint Community Site (https://sharepoint.washington.edu/community/Sharepoint) will host information on training, development, and design resources. A link to the Microsoft-provided SharePoint user training package is provided via this site.

SharePoint site collection owners who have SharePoint 'how to', best practice, and other general questions also can email sharepoint_tech@u.washington.edu. This list includes all UW SharePoint site owners/admins who are part of the UW SharePoint community.

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2014-07-16
Keywords: 
<p>sharepoint, collaboration, web, microsoft, msca, MOSS, MySite, Site Collection</p>

K-20 Videoconferencing

0
Your rating: None
Brief Service Description: 
Extensive multipoint conferencing services that support ISDN and IP-based videoconferencing
Service Description: 

The Washington K-20 Educational Network provides extensive multipoint conferencing services supporting both ISDN and IP-based videoconferencing. This service allows multiple participants to connect to a videoconference using H323 based hardware devices and software. 

Service Options: 
K-20 supports the following devices/applications:
  • Most IP based H323 endpoints: Polycom, Cisco, Lifesize, etc.
  • H323 software applications: ◦Polycom PVX
    • Polycom M100
    • Polycom RealPresence (Desktop & Mobile)
    • LifeSize Softphone
    • Xmeeting
Participants can also join videoconferences using their telephone through dial-in access.
Eligibility: 

UW faculty, UW staff, UW students, UW researchers (must have access to appropriate videoconferencing endpoint)

How to Order: 

Email: help@uw.edu (include "MCU" in subject line)

Phone: 206-221-5000

Fax: 206-221-5001
Availability: 
K-20 videoconferencing resources are available on a first-come, first-serve basis with the exception that, if a conflict arises, instructional conferences take precedence over administrative conferences.          
 
The MCUs operate 24 hours a day, 7 days a week. 
Price: 
This rate is currently under review:
 
$50.00 per conference series up to 6 months
Additional Information: 

http://www.wa-k20.net/video_services.php?page=4b&rn0=on&sn3=on

All conferences scheduled on the K-20 Multipoint Control Unit (MCU) must be related to the educational mission of the University of Washington.

Users planning to connect to the K-20 MCU via IP video (H.323) must register their endpoints with the K-20 Gatekeeper (http://www.wa-k20.net/h323.php?page=4b2a&rn1=on&sn3=on).

Service Level Description: 

Customer requests will be responded to within two business days.

Support Information: 

Email: help@uw.edu (include "MCU" in subject line)
Support hours: 8:00 a.m. - 5:00 p.m., Monday - Friday

Contact for More Information: 

Email: help@uw.edu (include "MCU" in subject line)
Phone: 206-221-5000

Maintenance
Last Review Date: 
Tue, 2014-08-26
Keywords: 
<p>Videoconference, videoconferencing, conferencing, K-20, network, multi-point</p>
Notes: 
<p>Service manager updated to Noah Pitzer</p> <p>7/17/14 Per Roland, remove annotation about the rate being under remove.&nbsp; Per Roland, the service is going thru a radical transformation as they move to a hosted solution with user self scheduling.&nbsp; However, that will not happen until sometime after the end of the year.</p> <p>8/26/14 Made changes per REQ0028436</p>

HuskyTV

0
Your rating: None
Brief Service Description: 
Support for UW Seattle HuskyTV cable television
Service Description: 

Rates for this service are for FY15

HuskyTV is the cable television service for the University of Washington community.  

Eligibility: 

UW faculty, UW staff, UW students

How to Order: 

Email: help@uw.edu

Phone: 206-221-5000

Availability: 

Available 24 hours a day, 7 days a week.  

Price: 

Rates effective July 1, 2014 for FY2015.

Monthly recurring charge: $13.20 per outlet

One time installation charge: $137.00 per outlet

Installation of this service is dependent on building location and existing cabling facilities. Additional charge may apply for facilities work.

Additional Information: 

HuskyTV Information and Listings:

http://uw.edu/itconnect/tvvid/huskytv.html

Service Level Description: 

HuskyTV is supported by UW Information Technology and UWTV Engineering during regular business hours.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Contact for More Information: 

Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Maintenance
Last Review Date: 
Wed, 2014-07-16
Keywords: 
<p>cable TV, video on demand, CATV, head-end, digital cable, HDTV</p>
Notes: 
<p>UWTV provides: Engineering support, on-air operations, systems support, consulting, IT support and services, videoconferencing, webcasts, business development, business process systems, cable headend, CDID, Content Management System, database engineering and support, design build, desktop support, distribution captioning, duplication, electronic field production and hybrid digital radio.</p> <p>Note: 6/12/13 added this service back into the TV category. Not sure why it was no longer there. ~ MM</p> <p>6/21/13:&nbsp; Prepped new rate for FY14.</p> <p>07/16/14: Updated rate for FY15 - MM</p>

Data Center Co-Location Services

0
Your rating: None
Brief Service Description: 
Data center infrastructure and network connectivity
Service Description: 

Rates for this service are for FY15

Standard Server Co-Location services are currently available in the UW-IT data center offering data center infrastructure and network service in one of UW Information Technology's physically secure, environmentally controlled data center facilities. The customer manages all aspects of hardware and software. (If you prefer to have UW Information Technology manage the servers, you may be interested in Managed Server services instead.)

Service Options: 

The following options are available with the Standard service:

  • Full rack cabinet
  • Local Shared Suite: Single Unit Hotel (UW-IT data center)
  • Public and/or private IP addresses
  • DHCP plus static IP addresses
  • Generator backup for systems meeting high availability criteria (see Service Level Description for details)

Additional Services: Some services may be added to this Server Co-Location Service for additional charges at prevailing rates. Please indicate your interest in these services on your Request Form.

Eligibility: 

UW faculty; UW staff; UW researchers; UW academic units; UW administrative units; UW affiliated organizations.

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

How to Order: 

Service details are contained in this catalog entry. When ready to order, first read and understand the policies and procedures listed under "Additional Information" below. Then fill in and submit the Request Form. You will be asked for details regarding your network and power requirements, budget number, etc.

For further questions and information:
Email: help@uw.edu
Phone: 206-221-5000

Availability: 

Secured access to the facility is available 24 hours a day, 7 days a week. Facility, power and network systems are monitored 24x7. Infrequent planned network and power outages will be pre-announced via email when required and kept to a minimum. Unplanned Data Center outages will be responded to by UW Information Technology staff, including after hours.

Price: 

Rates effective July 1, 2014 for FY2015.

Rates for Data Center Services (DCS) apply to all UW Information Technology data centers and are reviewed on an annual basis. 

Installation and Set-up rate: $1,149.50 per rack cabinet*

Monthly rate:

  • Basic Service Full rack cabinet:  $412.50
  • Premium Service Full rack cabinet: $577.50
  • Local (on campus) Shared Single Unit Hotel Suite: $25.14 per U (one rack unit)
    • Plus $200.00 Standard Installation fee plus $85/hr any additional "Hands & Eyes" services 
  • Premium UW Medical Centers full rack cabinet: $880.00

(UW Medical Centers / Auxiliary rate includes electricity surcharge)

Charges will appear on the UW Information Technology online Services & Equipment bill.

* Additional set-up charges will apply if non-UW Information Technology resources are required for set up (e.g., electrical contractors, TierPoint contractors). Additional set-up charges may also apply for complex custom network designs and implementations.

Additional Information: 

Important: All customers must comply with the following established policies and procedures listed below and found at http://depts.washington.edu/uwtscat/co-lo :

  • Local Shared Single Unit Hotel Suite Service limitations and restrictions
  • Data Centers and Mission Critical Facilities Operations Policy
  • Data Centers and Mission Critical Facilities Operations Procedure
  • Data Centers and Mission Critical Facilities Access and Physical Security Policy
  • Data Centers and Mission Critical Facilities Access and Physical Security Procedures


High-Level Overview of Roles and Responsibilities

 UW Information Technology:

  • Badges: Provide access badges to the data center, as requested by the customer.
  • Billing: Bill service charges to a UW budget number.
  • Maintenance: Provide facility maintenance.
  • Power: Provide power to server rack cabinet(s) for customer use.
  • Network: Provide, install, monitor, and maintain UW Information Technology EDGE switch(es) and router uplinks for customer use. Replace or repair UW Information Technology-provided equipment in the event of failure.
Customer:
  • Policies and Procedures: Adhere to all documented UW Information Technology data center policies and procedures listed above.
  • Technical & Billing Contacts: Provide UW Information Technology with current technical and billing contact information; update with personnel changes. 
  • Install/Support: Install and support all server hardware and software.
  • Network Disconnection: Customers may not disconnect uplinks (typically fiber) without prior approval from the Network Operations Center (NOC) at netops@uw.edu.  The NOC requires notification of any planned activity that will cause a network outage to the switch(es) that UW Information Technology manages within the cabinet.
  • Cabling: Provide cables from the switch ports to the servers. Adhere to procedures above regarding color coding.
  • Badges: Provide UW-IT badge information as requested on forms. Ensure proper procedures are followed under the Security Policy, including background checks.
  • Equipment Changes: Prior to adding or removing equipment from a co-location rack cabinet, contact UW Information Technology (help@uw.edu) to communicate estimated dates, power amounts, and equipment weight/load.
  • Power: Install equipment within cabinet power limits.
  • Budget Information: Provide a valid budget number for billing. 
  • Term: Provide 30-day notice to vacate cabinet or be billed for an additional month of service.  New charges will commence at the beginning of the month while discontinued services will stop at the end of a month.  Charges are based on a Cabinet Level Equivalent (CLE) for space, power and cooling limitations.
  • Report Outages: Contact UW Information Technology Data Center Strategy & Operations(DCSO) at dcso@uw.edu or 206-616-6360 to report facilities and/or power issues and outages.
Service Level Description: 

Initial queries are responded to within 2 business days. Network, power and environmental systems are monitored 24 hours a day, 7 days a week for disruptions. On-call staff are available for data center outage resolution.

Terms: Thirty (30) days notice via email to help@uw.edu is required for service termination. UW Information Technology will provide thirty (30) days notice for rate changes.  New charges will commence at the beginning of the month while discontinued services will stop at the end of a month.  Charges are based on a Cabinet Level Equivalent (CLE) for space, power and colloing usage.
 
The Standard service in the UW Tower data center includes:
 
Facility
  • A UW Information Technology-managed data center with proximity card-controlled access, a stable environment ASHRAE TIA-942 cooling for data centers at 99% of the time.
  • Use of full cabinets with 38 available U (Units; 1U = 1.75"), 19" mounting width, 24" external width; depth may vary but 48" is current standard.
Power
  • A single 208 volt circuit. Amperage varies but 30 amps is typical. Plug type varies by amperage.
  • 5, 6, or 10 Kilowatt maximum power draw per circuit, based on location (10KW in UW Tower).
  • Managed powerstrip(s).
  • Uninterruptable Power Supply (UPS) with a minimum 5-minute backup at full power (in UW Tower). 1 UPS provided with service. Additional UPS's may not be installed in cabinets.
  • Generator backup for customers who meet the following criteria:
    • Regulatory requirement
    • UW enterprise-wide, mission critical
    • Life safety
    • Back-up file server
    • Emergency response
    • Mirrored from a non-generator supported site
Network
  • Access to a 24-48 port network switch
  • 1 gigabit per second (1Gbs or GigE) uplinks
  • Separate subnet per customer
  • NOTE: only UW subnets are provisioned in UW Tower (no UW Medicine subnets)
Monitoring and Support
  • Network, power, and environment are monitored and supported 24x7.

The customer will

  • Insure the equipment (if desired). University property and equipment are not automatically insured for loss or damage due to theft, fire, flood, power spike, etc.  You can arrange for insurance through the Equipment Insurance campus-wide online program, which is administered by the Office of Risk Management. This program provides optional, low cost coverage for equipment owned, leased, or borrowed by University departments. You can find more information here: http://f2.washington.edu/treasury/riskmgmt/insure/EIS/uwtech/UTS/TSC/catalog/

Additional service details are located in the Policies and Procedures documents listed under "Additional Information" above.

 

Support Information: 

Technical or building access issues with existing service (e.g., loss of power or network connectivity to customer's equipment): Call UW Information Technology Data Center Strategy & Operations(DCSO) staff at 206-616-6360 (forwards to Operations staff after business hours) or email dcso@uw.edu.

General service questions and to request additional services: Call 206-221-5000 or email help@uw.edu with "Co-Location" in the subject line.

Billing questions or problems: Call 206-543-1997 or email help@uw.edu.

 

Contact for More Information: 

Email help@uw.edu (with "Co-Location" in the subject line) or call 206-221-5000.

Maintenance
Last Review Date: 
Fri, 2015-01-09
Keywords: 
<p>Co-Location, Data Center, Colo, Colocation, Collocation, Rack Space, co-lo</p>
Cost: 
<p><font color="#000000"><strong>Cost and Billing Details</strong> (<em>for internal use only</em>):</font></p> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">IMPORTANT: Labor must be allocated to correct&nbsp;Dynamics AX&nbsp;project codes. </font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> &nbsp;</div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">DCSO - 3598 (set up and support)</font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">TSC -&nbsp;3598 (set up and support)</font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">NS - 4069 Installation &amp; Provisioning; 4070 Maintenance</font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">CI/Fiber - </font><font color="#000000">4069 Installation &amp; Provisioning; 4070 Maintenance</font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> &nbsp;</div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">Blanket SO for UW Tower Data Center: 701421</font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> &nbsp;</div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">Monthly rate&nbsp;calculation includes networking components including aggregate and edge switches, router port, existing fiber infrastructure, existing cabinet, existing power, powerstrips, and labor from DCSO, TSC, NS and CI (fiber).</font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> &nbsp;</div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">Set-up rate includes labor from all Network Systems teams plus Fiber in Communications Infrastructure. The set-up rate <em>includes</em> some extra time for NS design and install for the occasional times required. If customer requirements are so complex that&nbsp;anticipated time&nbsp;reaches the threshold of an NS project (40 hours), then the request should flow through the NS Project Intake process for approval, resourcing, and proper accounting. </font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> &nbsp;</div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">Half rack cabinet rate was calculated&nbsp;at 60% of a full rack. </font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <font color="#000000">UW Medicine electricity surcharge calculated 50% for half rack.</font></div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> &nbsp;</div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> FORTUNE billing info:</div> <p class="ExternalClass4EA4F66839B24878BAF3D052851F58F2">TARIFF CODES:</p> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> <ul> <li> COLOHALF</li> <li> COLOFULL</li> <li> COLOHALFAX*</li> <li> COLOFULLAX*</li> </ul> </div> <p>FORTUNE DEPT code: 8888</p> <p>FORTUNE building #s:</p> <ul> <li> 0001- data center 4545 rm 40</li> <li> 0002- data&nbsp;center 4545 rm 37</li> <li> 0005- data center TierPoint</li> <li> 0006- data center UW Tower</li> </ul> <p>TN Manage: COLO</p> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> * The AUX rate includes the cost of electricity, and currently applies only to UW Medicine.</div> <div class="ExternalClass4EA4F66839B24878BAF3D052851F58F2"> &nbsp;</div> <p>&nbsp;</p>
Notes: 
<p>Requested Updates by Rich Stewart to remove Remote Shared Suite.&nbsp; 5/2/2013 - DL</p> <p>Requested updates by Greg Couch for CLE &amp; ASHREA Standards, also removed any mention of 3737 &amp; Sabey</p> <p>06/25/14 - Fixed typo in &quot;Price&quot; section</p> <p>07/16/14 - Updated pricing a little using FY15 rate card -MM</p> <p>1/9/215 - Updated Per Rich&#39;s request - LH</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><span id="part1">&nbsp;</span> <span id="part1">&nbsp; </span></p> <p>&nbsp;</p> <p>&nbsp;</p> <h3 class="ms-standardheader"> &nbsp;</h3> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp; &nbsp; <!-- FieldName="Notes" FieldInternalName="Notes1" FieldType="SPFieldNote" --></p> <div> <div class="ExternalClassEDE62E00370541C998D48D36FB39D1D4"> <div> <p>The standard way to refer to this service in print is Server Co-Location (versus colocation, collocation, colo, etc.)</p> <p>Service Manager: Jim Vane</p> <p>Service Owner: Pam Stewart</p> </div> </div> </div> <p>&nbsp;</p>

Storage Area Network (SAN) Data Storage

0
Your rating: None
Brief Service Description: 
Disk storage and data replication solutions
Service Description: 
 

Rates for this service are for FY15

 

UW Information Technology provides disk storage via its iSCSI Storage Area Network in limited locations. Data replication solutions may also be available via a Fibre Channel Storage Area Network. Data storage solutions for departmental applications or systems are not included in the Technology Recharge Fee.
 
Included in the Technology Recharge Fee are data storage solutions for centrally managed UW applications and systems. 
 

 

Service Options: 

Disk storage solutions via an iSCSI Storage Area Network

Custom-engineered data replication solutions via a Fibre Channel Storage Area Network may also be available.

Eligibility: 

UW faculty, UW staff, UW affiliated organizations

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 

For iSCSI solutions, host(s) must be located in a specific UW Information Technology data center.

Fibre Channel option is only available on a custom-engineered basis.

Price: 

Rates effective July 1, 2014 for FY2015.

iSCSI disk storage is $.20/GB per month; set-up charges average $257.94 based on two hours at $128.97 per hour.

Pricing for Fibre Channel Storage Area Network is to be determined.

Service Level Description: 

The service goal is to be operationally ready 24 hours a day, 7 days a week, having zero downtime or data loss, redundant fabrics, and no single points of failure.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.washington.edu/itconnect/gethelp.html

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2014-07-16
Keywords: 
<p>Storage Area Network, SAN, ISCSI, Fiber Channel, Fibre Channel, EMC, disk storage, data replication, EqualLogic</p>
Cost: 
<p>The Fibre Channel Storage Area Network is centrally funded but may not be available. Check with the Storage Services team within Large Scale Storage &amp; Systems for details.</p>
Notes: 
<p>Links to Phase 1 Storage Area Network Descriptions:<br /> iSCSI: <a href="https://wiki.cac.washington.edu/x/XYCY"><font color="#800080">https://wiki.cac.washington.edu/x/XYCY</font></a><br /> Fibre Channel: <a href="https://wiki.cac.washington.edu/x/K4CY"><font color="#800080">https://wiki.cac.washington.edu/x/K4CY</font></a></p> <p>2/16/12:&nbsp; Fixed Get Help link</p> <p>07/16/14: Updated rates for FY15 - MM</p>

Consulting

0
Your rating: None
Brief Service Description: 
Consulting on information technology (IT) services
Service Description: 

UW Information Technology provides a wide range of consulting services.

Service Options: 
Consulting services include efforts such as:
  • Accessibility Consulting
  • Application Developer Consulting
  • Audio/Visual Systems and Videoconferencing Consulting
  • Business Continuity Consulting
  • Catalyst Tools Consulting
  • Communications infrastructure planning and design
  • Computer Network Security Incident Response
  • Data Center Facility Consulting
  • Developer Tools Support and Consulting
  • Distributed Systems Consulting Service Support
  • Educational Technology Consulting
  • Email access from desktop systems
  • Email Tools Consulting
  • Global support
  • Hyak
  • Identity and Access Management Consulting
  • MySQL Database Consulting
  • P2P support 
  • Research Team Consulting
  • Software configuration management
  • Software Consulting 
  • Statistical Package for the Social Sciences (SPSS) Installation
  • Telephone & Ethernet Support and Project Coordination
  • Unix System Engineering Design and Consulting
  • UW Digital Millennium Copyright Act complaint processing
  • Videoconferencing Consulting
  • Voice Application Support
  • Web Development Consulting for WWW & UA
  • Web Services Consulting
Eligibility: 

UW faculty, UW staff, UW students

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 

Varies with the consulting engagement.

Price: 

Varies with the consulting engagement.

Service Level Description: 

Varies with the consulting engagement.

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Form: http://uw.edu/itconnect/help  
Email: help@uw.edu  
Phone: (206) 221-5000
Business Hours: http://uw.edu/itconnect/gethelp
Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Tue, 2014-07-15
Keywords: 
<p>Consulting, Business Continuity, Telephone, Ethernet, Software, Catalyst, Videoconference, Email, P2P, SPSS, Application Developer, Security</p>
Notes: 
<p>May need to consider some of the component items as services.</p> <p>2/15/12:&nbsp; Removed underlining from GetHelp URL</p> <p>6/10/13:&nbsp; No changes needed to rates for FY14.</p> <p>07/09/14:&nbsp; No changes needed to rates for FY15 -MM</p>