UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Teaching and Learning

STF Technology Loan Program

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Brief Service Description: 
A free, student-run loan program that supports academic technology needs.
Service Description: 

STF Technology Loan Program is funded by allocations from the Student Technology Fee Committee and the Student Activities Fee Committee. The loan program is provided to the UW-Seattle campus through UW-IT Classroom Technology & Events as a service to all students.

Eligibility: 

UW students; UW Seattle campus only

How to Order: 
Availability: 
Reservations: Accepted online 24 hours a day, 7 days a week on a first-come, first-served basis.  Lenghts of loans vary from 2 to 31 business days. 
Equipment Pickup: Kane Hall, Room 035 (Main Office); Health Sciences I-Wing, Room I-146 (HSB Office).
Price: 

This free service is provided by funding from the student-paid Student Technology Fee and the Service & Activities Fee committees.

Service Level Description: 

Inquiries will be responded to within two business day, if not sooner.

Support Information: 
Business Hours: 8:00 a.m. – 5:00 p.m., Monday – Friday
Location: 035 Kane Hall, Box 353095, Seattle, WA 98195-3095
Email: help@uw.edu
Phone: 206-221-5000
Contact for More Information: 

Email: help@uw.edu
Phone: 206-221-5000

Maintenance
Last Review Date: 
Tue, 2014-07-22
Keywords: 
<p>equipment</p>
Notes: 
<p>Created entry - 01/06/14</p> <p>07/22/14: Updated contact info for SPOC - MM</p>

Classroom Facilities Services

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Brief Service Description: 
Educational technology support, equipment, furniture, maintenance services and access management for general use classrooms and facilities.
Service Description: 

UW-IT Classroom Technology & Events provides educational technology support, equipment, furniture, maintenance services and access management for general use classrooms and facilities. Service includes maintaining audiovisual systems, computer equipment and furniture, ADA accommodation support, educational technology support, lecture capture support, classroom computer support, equipment tutorials, equipment loans, delivery of portable AV equipment and providing keys for access to buildings, rooms and equipment.

Eligibility: 

UW faculty; UW students

How to Order: 
Business Hours: 8:00 a.m. – 5:00 p.m., Monday – Friday
Location: 035 Kane Hall, Box 353095, Seattle, WA 98195-3095
Email: help@uw.edu
Phone: 206-221-5000
Availability: 

Hours available: 8:00 a.m. – 5:00 p.m., Monday – Friday

Price: 

No cost for most general assignment classrooms and learning spaces.

Service Level Description: 

Inquiries will be responded to within one business day, if not sooner.

Support Information: 

Email: help@uw.edu
Phone: 206-221-5000
Hours available: 8:00 a.m. – 5:00 p.m., Monday – Friday

Contact for More Information: 

Email: help@uw.edu
Phone: 206-221-5000
Hours available: 8:00 a.m. – 5:00 p.m., Monday – Friday

Maintenance
Last Review Date: 
Tue, 2014-07-22
Keywords: 
<p>access, ADA, accommodation, audiovisual, audio visual, AV, classroom, clickers, computer, coursecasting, equipment, facilities, furniture, key, lectern, lecture capture, podium, projector, maintenance, preventative maintenance, services, support, technical support, technology, tutorials, videoconferencing</p>
Notes: 
<p>Created entry - 01/06/14</p> <p>07/22/14: Updated contact info for SPOC -MM</p>

Notify.UW

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Your rating: None
Brief Service Description: 
Notification service that enables UW NetID holders to be notified via email and/or SMS text regarding subscribed services
Service Description: 

Notify.UW is a tool that notifies students via email or mobile text message when a course has an opening, or closes, during the quarter registration process. This service is integrated into the UW Time Schedule and MyUW and is available by subscription.

 

Notify.UW is a provided by UW-IT in collaboration with the UW Office of the Registrar.

Eligibility: 

UW faculty; UW staff; UW students; Anyone with a UW NetID

How to Order: 

UW NetID holders may subscribe to Notify.UW. Simply go to notify.uw.edu and:

  1. Accept the Terms of Service
  2. Add at least one endpoint (email address, phone #) to your profile
Availability: 

Available 24 hours a day, 7 days a week

Price: 

This service is included in the Technology Recharge Fee.

No charge for use of the Notify.UW service by UW faculty, staff, and students

Additional Information: 
Service Level Description: 

Uptime: Continuous, all days and hours. Service issues will be addressed based on priority and resource availability.

Support Information: 

UW Information Technology Service Center

Front Desk: UW Tower C-3000 (4333 Brooklyn Ave NE)

Online Help Form: http://uw.edu/itconnect/help

Email: help@uw.edu

Phone: 206-221-5000

Business Hours: http://washington.edu/itconnect/gethelp.html

 

Contact for More Information: 

Email help@uw.edu or call 206-221-5000

Maintenance
Last Review Date: 
Wed, 2013-07-17
Keywords: 
<p>notify, notification, course availability, class, application, app</p>
Notes: 
<p>Entry is not yet published deliberately 4/9/13 ~ Mary</p> <p>Service is expected to expand into an enterprise notifcation service.</p>

Training and Workshops

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Your rating: None
Brief Service Description: 
Computing workshops, Online workshop curriculum, and Microsoft IT Academy online courses.
Service Description: 

UW-IT Workshops
UW Information Technology provides resources for students, faculty and staff to develop technology skills through free walk-in computing workshops and access to internal online curriculum and Microsoft ITAcademy. Paid custom workshops for faculty and staff professional development are also available.

Service Options: 

Walk-In Workshops
Computing workshops scheduled by instructors are offered quarterly at no charge.

Workshops are offered in these five categories:

  • Web Publishing
  • Digital Video
  • Graphics and Presentation
  • Digital Audio
  • Documents and Spreadsheets

For information about what workshops we currently offer, please see our workshop avaliability page.

Walk-in workshops are designed and taught by our student instructors and are offered in a fun, casual atmosphere. To attend, you will need a current student, staff or faculty UW NetID. Registration is optional. However, if a workshop fills, seating preference will be given to registered participants.

Registration is available here: https://depts.washington.edu/wkshop/register/

Custom Workshops
Custom workshops are available upon request. Custom workshops for Canvas, Tegrity and Catalyst are offered free of charge. Other custom workshops are free only to courses in the UW Time Schedule and to student groups.

Interested faculty and staff groups may arrange a custom workshop for a fee.

For more detail about what custom workshops are available, please see the table here.

For paid custom workshop prices, see the “price” section below.

Online Curriculum
Many of the walk-in workshops have online curriculum anyone can use and review online at any time. Please go to our workshops page and select the workshop you attended or are interested in to view the online curriculum. There is an “online curriculum” section on the right of this page, which includes curriculum for non-current workshops.

Alternatively, "How-To Guides" for Canvas, Catalyst Web Tools and other teaching and learning tools are available online at http://uw.edu/lst/help.

Microsoft IT Academy
UW Information technology provides access to two sets of Microsoft online training resources:

  • Microsoft Digital Literacy computer skills training
  • Microsoft E-Learning courses

The Microsoft E-Learning portfolio consists of online multimedia courses on many Information Technology (IT) topics including:

Microsoft Office 2010 applications, Windows Server 2008, Windows XP Professional, Windows 7, Internet Explorer 7.0, Exchange Server 2007, SQL Server 2008, SQL Server 2005, ASP.NET and ASP.NET 2.0, Visual Studio .NET and Visual Studio 2005, .NET Framework 2.9, and more.

Click here for instructions to access Microsoft IT Academy

The Microsoft IT Academy subscription includes additional benefits that may be available upon request.  For a description of the benefits see Microsoft IT Academy Program Benefits. http://www.washington.edu/itconnect/learn/technology-training/microsoft-it-academy-at-the-uw/

Eligibility: 

UW faculty; UW staff; UW students; UW faculty and staff may attend on a space available basis.  Online curriculum is available to all.

How to Order: 

For walk-in workshops, register at: www.uw.edu/lst/workshops

For custom workshops, email help@uw.edu

For Microsoft IT Academy online courses, see http://www.washington.edu/itconnect/skill/academy/

Availability: 

Walk-in workshop classroom instruction is provided in Mary Gates Hall and Odegaard Undergraduate Library. Schedules vary, but classroom instruction generally is offered afternoons, Monday through Friday, with some weekend offerings. Most courses require current student, staff or faculty UW NetID. 

To see the walk-in workshop schedule, please go to: http://uw.edu/lst/workshops

To see the Microsoft IT Academy offerings, please go to the Microsoft IT Academy at UW Web site.

  • Authentication with a UW NetID is required.
  • Hours available: 24 hours a day, 7 days a week
Price: 

Walk-in Workshops
All walk-in workshops are offered at no charge.

Custom Workshops
Some custom workshops are available for free, others are free only to specific groups; cost depends on payment method and scheduled time.

Paid custom workshops for faculty and staff are arranged by the following price schedule:

  UW Budget Number Major Credit Card
Within normal business hours $50/hour $100/hour
Outside of normal business hours $100/hour $200/hour

Please email lsthelp@uw.edu for more information.

Microsoft IT Academy
All Microsoft Digital Literacy and E-Learning course services are offered at no charge. Some benefits that may be available as a Service Option may have charges.

Service Level Description: 

Workshops
All course offerings are evaluated by participants to ensure ongoing quality improvement.
Custom workshop requests are acknowledged within two days.

Microsoft IT Academy
This service aims to be operational 24 hours a day, 7 days a week, having zero downtime, however delivery of training materials depends on a vendor.
Customer requests will be acknowledged within two business days.

Support Information: 

Workshops
Web: http://uw.edu/lst/
Phone: 206-221-5000
Email: help@uw.edu

Microsoft IT Academy
Web:  http://www.washington.edu/itconnect/skill/academy/
Phone:  206-221-5000
Email:  help@uw.edu

Contact for More Information: 

Workshops
Email: help@uw.edu
Phone: 206-221-5000

Microsoft IT Academy
Email: help@uw.edu
Phone: 206-221-5000

Maintenance
Last Review Date: 
Tue, 2014-07-15
Keywords: 
<p>computer, pc, software, training, instruction, workshops, software application training, Adobe Photoshop training, &nbsp;spreadsheets, digital audio, digital video, graphics, presentation, computing, curriculum, microsoft, software</p>

SpaceScout

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Your rating: None
Brief Service Description: 
Mobile & web app that helps students find campus study spaces
Service Description: 

SpaceScout™ allows any student with an iOS device or access to a Web browser to quickly and easily locate campus study spaces that meet their needs. Students can locate spaces by skimming a map, or by specifying search criteria: type of space, capacity, hours available, whether the space can be reserved, location, noise level, lighting, learning resources (whiteboard, etc.), and proximity to food/coffee. Photos of each space help students choose exactly what they’re looking for. For popular computing labs, SpaceScout also displays real-time information about computer availability.

The app currently includes over 200 spaces on the UW-Seattle campus and 70 spaces at UW-Tacoma.  New spaces are constantly being added, and will include the UW-Bothell campuses in the future. With building renovations, remodels, and upgrades continually changing the landscape of learning resources on campus, SpaceScout™ provides a single place to go for up-to-date information on spaces that can help students accomplish their work.

SpaceScout™ was designed specifically in response to student needs, and can be accessed through the Apple apps store(http://itunes.apple.com/us/app/spacescout/id551472160?ls=1&mt=8) or the Web: http://spacescout.uw.edu/
 

Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls; UW alumni; UW researchers; UW clinicians; Anyone with a UW NetID; UW academic units; UW administrative units; UW affiliated organizations; General public

How to Order: 

Web: http://spacescout.uw.edu/
Availability: 
Service is available 24 hours a day, 7 days a week. Availability of study spaces varies and is listed in the app.
Price: 
This service is included in the Technology Recharge Fee.
Service Level Description: 
This service aims to be operationally ready 24 hours a day, 7 days a week, having zero downtime or data loss, redundant fabrics, and no single points of failure.
Support Information: 
Phone: 206 221-5000 (Option 4)
Email: help@uw.edu
Maintenance
Last Review Date: 
Wed, 2014-05-14
Keywords: 
<p>study, space, students, app</p>
Notes: 
<p>3/17/14 - Removed link to outdated online form for customer support and retained help@uw.edu as only customer support contact address as per single point of contact project.</p> <p><span style="color: rgb(0, 0, 0); font-family: Times; font-size: medium; line-height: normal;">5/14/14: Added Laura Baldwin as new Service Manager -MM</span></p>

MediaAMP

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Your rating: None
Brief Service Description: 
End-to-end content delivery, storage and security solutions for digital media
Service Description: 

MediaAMP™ offers end-to-end content delivery, storage and security solutions designed to overcome current limitations and address emerging trends while being flexible and extensible. Cloud Services, infrastructure and tools for storing, managing and delivering digital assets, streaming media and protected content.

Service Options: 

Asset Management & Content Repository
• Secure Cloud Administration
• Comprehensive Metadata Management
• Custom Metadata Schemas
• Large Storage Repository
• Hierarchical Storage Management (HSM)/File Virtualization
• Multiple Ingest Options (watch folders, web browser, secure upload, adaptors)
• Reporting and Metrics
• RESTful APIs, SDKs, PDKs, & Developer Documentation (custom development/integration)
 

Streaming Solutions
• Secure Streaming (encrypted/HIPAA aligned)
• HTTP Live Streaming (HLS/adaptive)
• Live and on-demand RTMP/RTSP Streaming
• MultiStream Capture & Recording
• Media Publishing & Distribution Services
• Workflow Automation
• Transcoding Services (support for all major audio/video codecs)
• Internal & 3rd Party CDN Services
• Section 508 Compliant Services / User Interface
• Streaming & On-demand Delivery
• XML/RSS/MRSS Feeds and Playlists
• Content and Geo-Restrictions
• Ad Policies & Video Monetization (pre/mid/post rolls, content overlays, logo insertions)
• Mobile Content Delivery
• External Syndication
• IPTV & Broadcast (TVE) Workflows / Episode Programming (EPG)
• Auto-transcription (content search/captioning)

 

Business Intelligence
• Authorization/Authentication against various IdPs (including federated)
• Easy to use reporting web interface, support for 3rd party analytics
• Auditing and proof-of-performance integrations available
• Monitoring/notifications

Consulting Services
• Workflow Development
• Middleware Development and Integration
• User Interface Design/Development/Information Architecture
• Infrastructure Design, Architecture, Integration
• Fully managed accounts

 

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW affiliated organizations; UW Medical Center; Harborview Medical Center; UW Physicians Network and Neighborhood Clinics; UW Medicine Neighborhood Clinics

How to Order: 

mediaamp@uw.edu or 206-486-6233

Availability: 

Available 24 hours a day, 7 days a week

Price: 

Pricing is a monthly subscription or based on type of engagement. Please contact us for specific pricing.

Additional Information: 
Please see mediaamp.org for additional information.
Service Level Description: 

MediaAMP is an end-to-end content delivery, storage and security solutions for digital media.

Support Information: 

mediaamp@uw.edu

Maintenance
Last Review Date: 
Wed, 2014-06-25
Keywords: 
<p class="p1">web, collaboration, asset management, video, media, streaming, IT, storage, content delivery, medical, research, clinical, LMS, CMS, integration, middleware</p>
Notes: 
<p><span style="color: rgb(0, 0, 0); font-family: verdana; font-size: 11px; line-height: normal; background-color: rgb(235, 243, 255);">06/25/14 - Updated HIPAA statement to read &quot;HIPPAA aligned&quot; rather than &quot;compliant&quot; as per directive from Karalee &nbsp;-Michelle</span></p>

Canvas Learning Management System

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Your rating: None
Brief Service Description: 
Learning management system for facilitating courses and engaging students online
Service Description: 

Canvas is a cloud-based, modern Learning Management System (LMS) that allows for easy publishing of course materials, simplified course management, seamless course calendaring, communication and collaboration with students, and efficient grading.

Service Options: 

Optional services for schools or departments in the UW Canvas LMS include the following:

  • Administrative roles for school or departmental support staff
  • School or departmental branding of Canvas
  • Custom integration of third-party tools or services
Eligibility: 

UW Faculty; UW staff; UW students; UW academic units; UW administrative units; UW Medical Center; Harborview Medical Center

How to Order: 

Available online at http://canvas.uw.edu

Availability: 

Available 24 hours a day, 7 days a week

Price: 

No charge for use of Canvas LMS by UW faculty, staff, and students.

Some optional services are provided for a fee. Please contact help@uw.edu if you are interested in the following:

  • School or departmental branding
  • Custom integration of third-party tools or services
Service Level Description: 

UW Information Technology responds to requests/queries in two business days, if not sooner. Operational 24 hours a day, 7 days a week. 

 

Support Information: 

Web: http://uw.edu/lst/help

Email: help@uw.edu

Phone: 206-221-5000 (options 4) Monday - Friday 9:00a.m. to 5:00p.m.

Walk-in help: Odegaard Building Room 230

  • Monday - Friday 8:00 a.m. to 10:00 p.m.
  • Sunday 12:00 p.m. - 10:00 p.m.

Workshops: View the schedule and register at http://uw.edu/lst/workshops

 

Contact for More Information: 

Email: help@uw.edu

Phone: 206-221-5000 (option 4)

  • Monday - Thursday 8:00 a.m. - 10:00 p.m.
  • Friday 8:00 a.m. - 6:00 p.m.
  • Sunday 12:00 p.m. - 10:00 p.m.

 

Maintenance
Last Review Date: 
Thu, 2013-06-27
Keywords: 
<p>course management, canvas, learning management, online courses, distance learning, web tools, lms</p>

Lecture Capture

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Your rating: None
Brief Service Description: 
Cloud-based, campus-wide, lecture capture and presentation recording software
Service Description: 

Panopto is replacing Tegrity and is a cloud-based, lecture capture presentation recording service that allows for easy recording and reviewing of courses, lectures and presentations. Panopto is designed to make the lecture capture process easy. Recordings in Panopto are viewable on most browsers and mobile devices. We recommend creating all new recordings in Panopto as Tegrity will be retired on January 31, 2015.

Eligibility: 

UW faculty; UW staff; UW students; UW researchers; Anyone with a UW NetID.

How to Order: 
Availability: 

Available 24 hours a day, 7 days a week.

Price: 

This service is included in the Technology Recharge Fee.

No charge for use of Panopto or Tegrity by UW faculty, staff, and students.

Service Level Description: 

Operational 24 hours a day, 7 days a week.

Enquiries will be responded to within 2 business days, if not sooner.

Support Information: 

Web: http://www.washington.edu/itconnect/learn/tools/panopto and http://uw.tegrity.com

Email: help@uw.edu

Phone: 206-221-5000

Support staff are available 9:00 a.m. - 5:00 p.m., Monday - Friday.

Contact for More Information: 

Email: help@uw.edu

Phone: 206-221-5000, 9:00 a.m. - 5:00 p.m., Monday - Friday.

 

Maintenance
Last Review Date: 
Thu, 2014-07-10
Keywords: 
<p>lecture capture; presentation recording;</p>
Notes: 
<p>7/27/12 Greg is making some style edits to the SharePoint entry today. Mary added this entry to Drupal to prepare for content. Tammy will add to Drupal once Greg is finished. I added &quot;Tegrity&quot; as the URL path name, but should it be LectureCapture instead?</p> <p>11/9/12: added Teaching and Learning category; added that to this service ~ MM</p> <p>3/17/14 - Updated email address for contact to help@uw.edu as per single point of contact project</p> <p><span>5/14/14: Added Laura Baldwin as new Service Manager -MM</span></p> <p>07/10/14 - Updated to include info on Panopto</p>

Catalyst Web Tools

2
Your rating: None Average: 2 (3 votes)
Brief Service Description: 
Communication and collaboration applications for teaching, learning, and research
Service Description: 
The Catalyst Web Tools are a set of Web-based communication and collaboration applications designed for use in teaching, learning, research, and everyday work.

 

Eligibility: 

UW faculty; UW staff; UW students; UW researchers; anyone with a UW NetID

How to Order: 
Available online at: http://catalyst.uw.edu
Availability: 
Available 24 hours a day, 7 days a week.
Price: 
This service in included in the Technology Recharge Fee.
 
No charge for use of the Catalyst Web Tools by UW faculty, staff, and students

 

Additional Information: 
Service Level Description: 
Operational 24 hours a day, 7 days a week.
 
Enquiries will be responded to within 2 business days, if not sooner.

 

Support Information: 
Email: help@uw.edu
Phone: 206-221-5000 (option 4)
Hours:
  • 8:00 a.m. - 10:00 p.m.  (Mon-Thurs)
  • 8:00 a.m. - 6:00 p.m. (Fri)
  • 12:00 p.m. - 10:00 p.m.  (Sun)

 

Contact for More Information: 
Email help@uw.edu or call 206-221-5000.
Maintenance
Last Review Date: 
Mon, 2014-03-17
Keywords: 
<div> web, collaboration, tools, education, teaching, learning, research, LMS, learning management, course management</div>
Notes: 
<p>added to teaching and learning category 11/9/12 ~mm</p> <p>3/17/14 - Updated email address for contact to help@uw.edu as per single point of contact project</p>

MyUW

0
Your rating: None
Brief Service Description: 
Your personal portal to UW Web services
Service Description: 
MyUW is the enterprise portal for accessing commonly-used University of Washington resources and services via the Web.
 
MyUW provides relevant and personalized content for users that supports their goals at the UW based on their relationship to the university.
 
MyUW is accessible via Web browser. Additionally, a mobile-optimized version of MyUW is available for students and provides them personalized, on-the-go information, relevant to their studies, including course schedules, instructor information, class locations, required texts and more.
 
Users can also customize the full-site version of the MyUW enterprise portal by including or excluding the content listed, adding their own favorite links in a custom content box on any MyUW page, and using drag and drop to move the content boxes to different locations on the page.
 
In addition, campus units can develop content for publication on the full-site version of MyUW. See information under "How to Order" about publishing content on MyUW.
Service Options: 

MyUW Class is a service found under the Teaching tab in MyUW. This service provides class lists for instructors. 

Eligibility: 

Anyone with a UW NetID

How to Order: 
Web: http://myuw.washington.edu
Email: help@uw.edu
Phone: 206-221-5000

To arrange for publication of your campus unit's content on MyUW, please send an email to
Availability: 

Hours available: 24 hours a day, 7 days a week

Price: 

This service is included in the Technology Recharge Fee.

Additional Information: 
Service Level Description: 

Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages. Service and servers are monitored for interruptions.

Planned maintenance for a system upgrade is generally one to two times per year from 8:00 a.m. - 10:00 a.m. on a weekend.

For unplanned outages, the system is restored as soon as possible.

 

Support Information: 
UW Information Technology Service Center

Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.uw.edu/itconnect/gethelp
Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2013-06-12
Keywords: 
<p>&nbsp;Web portal, ESS</p>
Notes: 
<p>add this service to the new Teaching and Learning category ~MM 11/9/12</p>