UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Business Information Systems

Decision Support Services

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Brief Service Description: 
UW Enterprise Data Warehouse and business intelligence tools to provide information for decision making
Service Description: 
The Decision Support service provides secure access to the UW Enterprise Data Warehouse and business intelligence tools to enable reporting and analysis to support decision making.
 
The UW Enterprise Data Warehouse is the central repository of UW electronic institutional data. 
 
Business intelligence tools include Microsoft Reporting Services and Microsoft Analysis Services. 
 
Decision Support Web site: http://decisionsupport.washington.edu
Service Options: 

Access, Permissions and Connectivity
Data Support (SQL)
Data Definitions and Metadata
Reports/Business Intelligence Development
General Questions, Training and Communications

Eligibility: 

UW staff, UW academic units, UW administrative units 

How to Order: 
Availability: 
Hours available: 24 hours a day, 7 days a week

 

Price: 

No charge

Additional Information: 
Service Level Description: 

Servers are monitored 24 hours a day, 7 days a week.  Data loads are monitored daily and resolution of issues are managed during business hours.

Support Information: 

Support questions should be sent to the UW Information Technology Service Center.

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Some support inquiries will require referral from the UW Information Technology Service Center to staff who are available only during UW business hours (8:00 a.m. - 5:00 p.m., Monday - Friday).

Contact for More Information: 
Maintenance
Last Review Date: 
Mon, 2013-08-05
Keywords: 
<div> warehouse EDW decision support BI</div>
Notes: 
<p>6/14/13:&nbsp; Updated support information in preparation for the Service Center taking on Tier 1 support.</p>

Administrative Applications for Student Administration

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Brief Service Description: 
Enterprise administrative applications in support of student administration business processes
Service Description: 
UW-IT Information Management works in partnership with the Office of the University Registrar, Student Financial Aid, Student Fiscal Services, UW Educational Outreach, the Graduate School, Undergraduate Education, UW Bothell, UW Tacoma, and other student services offices to maintain the enterprise administrative applications that support the UW's student administration business processes.
 
Applications maintained by Information Management include:
  • Student DataBase (SDB)
  • Electronic Academic Records System (EARS)
  • Time Schedule Construction
  • Student Personal Services
  • International Student & Scholar Tracking (formerly fsaAtlas)
  • Instructor Class Descriptions
  • Resource25
  • U.Achieve Degree Audit (formerly DARS)
  • Educational Outreach System (EOS)
  • Recruitment Plus
  • MyPlan

 

Eligibility: 

UW staff, UW academic units, UW administrative units 

How to Order: 
 
For access to EARS, contact Undergraduate Advising, advice@u.washington.edu  
 
Access to other systems is controlled through ASTRA, http://uw.edu/computing/ASTRA/  
 
Availability: 
Price: 

No charge

Service Level Description: 
Applications are monitored 24 hours a day, 7 days a week for disruptions. On-call staff are available for outage resolution.
Support Information: 
Support is provided by

 

 

 

Contact for More Information: 
Darcy Van Patten
Senior Program Manager, Student Information Systems
Academic Services
Phone: 206-685-8990

 

Maintenance
Last Review Date: 
Tue, 2013-06-11
Keywords: 
<div> student administrative SDB EARS R25 DARS EOS</div>

Administrative Applications for HR/Payroll

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Your rating: None
Brief Service Description: 
Enterprise administrative applications in support of HR and Payroll business processes
Service Description: 
UW-IT Information Management works in partnership with UW Human Resources, Academic Human Resources, and the Payroll Office to maintain the enterprise administrative applications that support the UW's HR and Payroll business processes.
 
Applications maintained by Information Management include:
  • HEPPS
  • Online Payroll Update System (OPUS)
  • Online Work/Leave System (OWLS)
  • Employee Self-Service (ESS)
  • UW Timesheet
  • Time Reporting (ETR/PTR)
  • Early Email Access
  • Data Administration Payroll Personnel (DAPP)

 

Eligibility: 

UW faculty, UW staff, UW academic units, UW administrative units 

How to Order: 
For access to HEPPS, see
 
Access to other HR/Payroll applications is controlled through ASTRA,
Availability: 
Price: 

No charge

Service Level Description: 
Applications are monitored 24 hours a day, 7 days a week for disruptions. On-call staff are available for outage resolution.
Support Information: 
Support is provided by
Contact for More Information: 
Bill Shirey
Director, HR/Payroll Intersections
UW-IT
Email: bshirey@uw.edu 
Phone: 206-543-6324

 

Maintenance
Last Review Date: 
Mon, 2014-06-30
Keywords: 
<div> administrative enterprise HR Payroll HEPPS Opus OWLS ESS</div>

Administrative Applications for Finance

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Your rating: None
Brief Service Description: 
Enterprise administrative applications in support of finance business processes
Service Description: 
UW-IT Information Management works in partnership with Finance and Facilities and the Office of Planning and Budgeting to maintain the enterprise administrative applications that support the UW's financial business processes.
 

 

Service Options: 

Applications maintained by Information Management include:

Eligibility: 

UW faculty, UW staff, UW researchers 

How to Order: 
For access to BGT, FIN, and PAS, see
 
For access to FAST and FASTRANS,
 
For access to OASIS, contact Equipment Inventory Office,
 
Access to other financial systems is controlled through ASTRA,
Availability: 
Varies.  See http://uw.edu/admin/adminsystems/INTRO/driver-hours or application home page for details.
Price: 

No charge

Service Level Description: 
Applications are monitored 24 hours a day, 7 days a week for disruptions.  On-call staff are available for outage resolution.
Support Information: 
Support is provided by

 

Contact for More Information: 
Jeanne-Marie Isola
Director, Finance Program
UW-IT Information Management
Phone: 206-685-0903
Maintenance
Last Review Date: 
Fri, 2013-06-28
Keywords: 
<div> administrative financial FIN FAS eFECS PAS Ariba eTravel OASIS FASTRANS FAST</div>
Notes: 
<p>10/09/2012 - Updated the content to reflect current information, service names and contact information. - Marcia Tufarolo</p>

Administrative Applications for Facilities

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Brief Service Description: 
Enterprise administrative applications in support of facilities management business processes
Service Description: 
UW-IT Information Management (IM) works in partnership with Finance and Facilities and Environmental Health and Safety to maintain the enterprise administrative applications that support the UW's facilities management business processes.
 
Applications maintained by Information Management include:
  • AiM
  • FS-WORKS
  • Parking Administration
  • PicturePerfect
  • POD Catalog / Registration
  • MyChem
  • UW Office Directory
Eligibility: 

UW faculty, UW staff

How to Order: 
 
Access to other systems is limited to Finance and Facilities staff.
Availability: 
Hours available: 24 hours a day, 7 days a week
Price: 

No charge

Service Level Description: 
Applications are monitored 24 hours a day, 7 days a week for disruptions.  On-call staff are available for outage resolution.
Support Information: 
MyChem support is provided by Environmental Health and Safety, mychem@uw.edu.
Contact for More Information: 
Brent Holtermen
Assistant Director, Enterprise Application Services
UW-IT Information Management
Email: bholt@uw.edu
Phone: 206-543-1077
 
MyChem information: mychem@uw.edu

 

Maintenance
Last Review Date: 
Mon, 2014-06-30
Keywords: 
<div> administrative MyChem facilities FS-WORKS</div>
Notes: 
<p>6/30/2004 Updated Service Manager to Jamie Bruton and reviewed entry - B. Holtermen</p>

Administrative Applications for Advancement

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Your rating: None
Brief Service Description: 
Enterprise administrative applications that support advancement and alumni records
Service Description: 
UW-IT Information Management works in partnership with UW Advancement to maintain the enterprise administrative applications that support the UW's alumni records and advancement business processes.  Applications maintained by Information Management include:
  • Advance
  • Advance Web Access (AWA)
Eligibility: 

UW staff

How to Order: 
Access is arranged through University Advancement, devhelp@uw.edu.
Availability: 
Daily 1:30 a.m. - 11:30 p.m.
Price: 

No charge

Service Level Description: 
Applications are monitored 24 hours a day, 7 days a week for disruptions. On-call staff are available for outage resolution.
Support Information: 
Support is provided by University Advancement, devhelp@uw.edu
Contact for More Information: 
Maintenance
Last Review Date: 
Mon, 2014-06-30
Keywords: 
<div> administrative alumni advance advancement</div>
Notes: 
<p>6/30/2014 Updated service manager to Jamie Bruton and reviewed other information - Brent Holterman</p>

UW Directories

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Your rating: None
Brief Service Description: 
Query service of contact information about faculty, staff, and students; directory assistance information line
Service Description: 

UW Information Technology maintains a 'white pages' query service of contact information about faculty, staff, and students. The database includes name, title, email postal address, phone number, and UW NetID. (UW NetID information is visible only to those with a UW NetID.)

UW Information Technology provides directory assistance information line service for the primary telephone number listed for the University of Washington (206-543-2100).

Eligibility: 

UW faculty, UW staff, UW students, General public

How to Order: 

Web: http://uw.edu/home/peopledir/
Email: help@uw.edu
Phone: 206-221-5000

For the directory assistance information line, call 206-543-2100.

Availability: 

The directory query services is continuously available.

The directory assistance information line service is operational from 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding University Holidays.

Price: 

This service is included in the Technology Recharge Fee.

Service Level Description: 

For the directory assistance information line, the service standard is answering calls promptly with a focus on excellent customer service and accuracy.

Support Information: 

UW Information Technology Service Center Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.washington.edu/itconnect/gethelp.html

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Thu, 2010-06-24
Keywords: 
<p>online directory, white pages, ldap, staffdir, information line, directory assistance,</p>
Notes: 
<p>2/16/12:&nbsp; Fixed Get Help link</p>

MyUW

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Your rating: None
Brief Service Description: 
Your personal portal to UW Web services
Service Description: 
MyUW is the enterprise portal for accessing commonly-used University of Washington resources and services via the Web.
 
MyUW provides relevant and personalized content for users that supports their goals at the UW based on their relationship to the university.
 
MyUW is accessible via Web browser. Additionally, a mobile-optimized version of MyUW is available for students and provides them personalized, on-the-go information, relevant to their studies, including course schedules, instructor information, class locations, required texts and more.
 
Users can also customize the full-site version of the MyUW enterprise portal by including or excluding the content listed, adding their own favorite links in a custom content box on any MyUW page, and using drag and drop to move the content boxes to different locations on the page.
 
In addition, campus units can develop content for publication on the full-site version of MyUW. See information under "How to Order" about publishing content on MyUW.
Service Options: 

MyUW Class is a service found under the Teaching tab in MyUW. This service provides class lists for instructors. 

Eligibility: 

Anyone with a UW NetID

How to Order: 
Web: http://myuw.washington.edu
Email: help@uw.edu
Phone: 206-221-5000

To arrange for publication of your campus unit's content on MyUW, please send an email to
Availability: 

Hours available: 24 hours a day, 7 days a week

Price: 

This service is included in the Technology Recharge Fee.

Additional Information: 
Service Level Description: 

Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages. Service and servers are monitored for interruptions.

Planned maintenance for a system upgrade is generally one to two times per year from 8:00 a.m. - 10:00 a.m. on a weekend.

For unplanned outages, the system is restored as soon as possible.

 

Support Information: 
UW Information Technology Service Center

Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.uw.edu/itconnect/gethelp
Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2013-06-12
Keywords: 
<p>&nbsp;Web portal, ESS</p>
Notes: 
<p>add this service to the new Teaching and Learning category ~MM 11/9/12</p>