UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Managed Desktops

Husky Kiosk Service

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Your rating: None
Brief Service Description: 
Managed Desktop
Service Description: 

Husky Kiosk Service Ending June 30, 2014

UW-IT is retiring the Husky Kiosk service on June 30, 2014.  Here are the key dates:

  • June 12, 2014:  UW-IT will stop accepting new Kiosk requests.
  • June 12 - June 30, 2014:  UW-IT staff will focus on completing requests and decommissioning this service, and will be available for follow-up to any questions you submit before June 12.
  • July 3, 2014:  Clients will receive the final bill from UW-IT CMG for Kiosk services.
Husky Kiosk Support Options After June 30, 2014

UW-IT currently has no support options for the Husky Kiosk after June 30, 2014.  However, UW-IT may have other service options that fit your service needs.

Please contact us at help@uw.edu for more information.

Service Options: 
 

 

How to Order: 
Service is retired and can no longer be ordered.

 

Availability: 
Service is retired and no longer available.

 

Price: 
Service is retired and can no longer be supported.
Service Level Description: 

Service is retired.

Support Information: 
Serive is retired and is no longer supported.
Maintenance
Last Review Date: 
Tue, 2014-06-17
Keywords: 
<div> CMG, kiosk, windows, managed, desktop</div>

Nebula Managed Desktop Services

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Your rating: None
Brief Service Description: 
Networked UW-owned computers, centrally managed and supported by UW Information Technology
Service Description: 

Rates for this service are for FY15

 
The Nebula Managed Desktop Service is a system of networked computers centrally managed and supported by UW Information Technology (UW-IT).  It offers services to both Windows and Mac OS X computers.
 
Nebula Managed Desktop makes available such services as:
  • Network file services, including both shared and unshared directory space 
  • Groups management for sharing files based on the UW Groups service 
  • Backup and self-service restores of file services 
  • Operating system updates including hot fixes, security patches and enhancements 
  • Centralized software deployment to the desktop 
  • Hard drive re-imaging that lays down standard Nebula-supported software 
  • Virtual Private Network (VPN) provides secure connection to restricted campus services 
  • Training room for Nebula and client use  
 
Nebula Managed Desktop Services is an excellent option for clients who would like the management and user benefits of being in a well-managed Windows domain without the technical burdens of administering the domain. 
 
Service levels and rates allow flexibility in managing and reducing your information technology (IT) costs.
  • Operating system updates including hot fixes, security patches and enhancements 
  • Centralized software deployment to the desktop 
  • Hard drive re-imaging that lays down standard Nebula-supported software 
  • Virtual Private Network (VPN) provides secure connection to restricted campus services 
  • Training room for Nebula and client use  
Nebula Managed Desktop Services is an excellent option for clients who would like the management and user benefits of being in a well-managed Windows domain without the technical burdens of administering the domain. 
 
Service levels and rates allow flexibility in managing and reducing your information technology (IT) costs.

 

Service Options: 

Nebula Managed Desktop Service Options

 
Windows
  • Basic account management 
  • Basic helpdesk support 
  • File service with UW Groups management 
  • Standard software suite: MS Office; Adobe Reader; anti-virus software  
  • Security (patching, anti-virus) 
  • Power management 
 
Macintosh
  • Basic account management 
  • Basic helpdesk support 
  • AdmitMac drive mounting software (not required for OSX Lion or newer) 
  • File service 
  • Power management 
 
UW Exchange can be supported on the Basic Windows Desktop or Basic Macintosh Desktop. 
 
Consulting Services
Includes advanced consulting services and on-site support to meet your specific needs. Available separately from the desktop management service.

 

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW Medical Center; Harborview Medical Center; requires a valid UW budget number.

How to Order: 

Email nebula@uw.edu or call 206-221-5000.

Availability: 
Monday - Friday, 8:00 a.m. - 5:00 p.m.
Price: 
 
Type of Service Cost Per
Basic Desktop $36.50 Computer per Month
Consulting Services $109.00 Hour

 

Service Level Description: 
Nebula Support responds to problem reports in one to four hours; response can be escalated if there is a critical problem. Our goal is always to minimize user downtime by responding as quickly as possible. 
Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE) 
Email: nebula@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

Contact for More Information: 

Email nebula@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2014-08-13
Keywords: 
<p>Nebula, managed desktop, support, desktop computer, windows, macintosh, help desk, w drive, shared file space, workstation</p>
Notes: 
<p>8/13/2014 Per REQ0025839 - LH</p>