UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Software Distribution and Licensing

Campus License Keyserver

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Brief Service Description: 
The Campus License Keyserver provides students broader access to software.
Service Description: 
The Campus License Keyserver is offered by UW Information Technology (UW-IT) in partnership with the Student Technology Fee Committee (STFC).  
 
This service provides a cost-effective way to provide UW students access to commercial software on campus-run workstations. Sassafras KeyServer and Key Auditor (K2) meters software for which the STFC has purchased a limited number of licenses for use on STFC-funded and UW-owned desktops, thin clients, and mobile computers dedicated for student use.
 
By creating a campus wide Keyserver service, the STFC is able to meter commercial software licenses they have purchased. We pool all software resources, and meter usage to remain within the number of licenses owned. K2 provides reports revealing the actual number of licenses used, enabling us to be cost efficient and renew software licenses at an appropriate amount to accommodate campus needs.
Eligibility: 

Available for use by students.

Requests for software licensing must come from departments running UW-owned, student dedicated workstations.

Availability: 

Anywhere UW-owned, student dedicated workstations are deployed.

Price: 

Standard STFC fee.

Additional Information: 

Customer requests will be acknowledged within two business days.  This Service will be available 24 hours per day, 7 days a week, with no single points of failure.  It is electronically monitored 24/7.

Service Level Description: 

Customer requests will be acknowledged within two business days.  

This Service will be available 24 hours per day, 7 days a week, with no single points of failure.  

It is electronically monitored 24/7.

Support Information: 

Please email help@uw.edu

Maintenance
Last Review Date: 
Wed, 2014-07-09
Keywords: 
<p>software</p> <p>students</p> <p>licensing</p> <p>stfc</p>
Notes: 
<p>07/09/14 - Added the word &quot;licensing&quot; to the title in all locations the title appeared in the entry as per Stephen Bangs&#39; request. &nbsp;-MM</p>

Anti-Virus Software

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Brief Service Description: 
Sophos Endpoint anti-virus sofware under UW central license
Service Description: 

Sophos Endpoint anti-virus software has been centrally licensed by the University of Washington for use by current UW students, faculty and staff on University-owned computers as well as on their personal computers. PCs, servers, and workstations, either on campus or at home, are included. The goal is to help protect your work and home computers from viruses and other malware.

Once you have separated from the UW, you must remove the software from your machines.

Service Options: 

Sophos Endpoint anti-virus software is available for Windows, Mac, and UNIX/Linux.
 
Sophos Enterprise Console is available for UW Computing Support Staff.

Eligibility: 

UW faculty, UW staff, UW students, UW students in residence halls, UW researchers, UW clinicians, Harborview Medical Center

How to Order: 

Students, Faculty and Staff
Download Sophos Endpoint anti-virus software for Windows, Macintosh, or Linux starting at: https://uw.edu/uware/sophos/agreement.html

You will be asked to agree to the license conditions, then be taken to the Sophos download page where you select the appropriate version (student or staff/faculty) and platform (Windows, Mac, Linux). Follow the detailed installation instructions. You will be asked to provide your UW NetID and password in order to download the software.

UW Computing Support Staff
UW departments have access to the Sophos Enterprise Console to deploy, monitor and manage Sophos installations within their unit and receive higher-level support directly from Sophos. Detailed information is available at https://depts.washington.edu/sophosav/hlsupport/

Availability: 
Sophos Endpoint anti-virus software is available for download from the Web at any time.
Price: 
This service is included in the Technology Recharge Fee.
Additional Information: 
Service Level Description: 
This service aims to have the software available for download 24 hours a day, 7 days a week.
Support Information: 
Sophos Frequently Asked Questions (FAQs):
https://uw.edu/uware/sophos/faq.html
 
Additional Sophos support resources are available at:
http://www.sophos.com/support/
 
Sophos Enterprise Console and support information for UW Computing Support Staff:
https://depts.washington.edu/sophosav/hlsupport/
Contact for More Information: 
Email help@uw.edu or call 206-221-5000.
Maintenance
Last Review Date: 
Wed, 2012-02-29
Keywords: 
<div> anti-virus, anti virus, antivirus, Sophos, software, anti-malware</div>

UW Windows Infrastructure

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Brief Service Description: 
Infrastructure enabling Microsoft technologies
Service Description: 

The UW Windows Infrastructure (UWWI) is a set of infrastructure capabilities enabling Microsoft technologies. In many cases, the infrastructure capabilities meet business needs regardless of the client platform or technology.

Service Options: 
  • NETID Domain service. Provides Active Directory Domain Services with integrated UW NetIDs and Groups service groups.
    • Domain trusts. UW organizations with an existing domain can request a one-way incoming trust to leverage the authentication, authorization, and directory services provided.
    • Delegated OUs. UW organizations can manage and join their computers to the NETID domain service. They retain autonomy and avoid the cost of running their own Windows domain.
  • Name resolution services.
    • Netbios name resolution via WINS. Available to anyone on campus.
    • Dynamic DNS (DDNS) zone services. Available to Delegated OU customers only. No reverse DNS capability.
  • Microsoft license activation. Provides Microsoft product activation service via a Microsoft Key Management Server (KMS) tied to the campus agreement.
  • LDAP based authentication, authorization, and directory services for application integration (this capability is available, but in containment)
  • Federated authentication. ADFS provides logon tokens for Microsoft centric applications that can cross enterprises boundaries. We run this capability in partnership with the Authentication service.
  • Azure Active Directory. This component provides multiple capabilities based on emerging technologies and has likely changed in signficant ways since we wrote this. Among the capabilities are:
    • OpenID/OAuth2/SAML/WS-Federation based authentication
    • Phone-based multi-factor authentication (may require additional purchase)
    • SaaS application portal with tightly integrated authentication
The services entitled Authentication, Access Management, Directory Services, UW NetID, and Campus DNS all have overlapping capabilities with this service. In some cases, there is tight integration with those other infrastructure services.
Eligibility: 

UW faculty, UW staff, UW students, Anyone with a UW NetID

How to Order: 

UW Information Technology Service Center
Location: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Availability: 

Hours available: 24 hours a day, 7 days a week

Price: 

This service is included in the Technology Recharge Fee.

Additional Information: 
Service Level Description: 

Uptime: Continuous, all days and hours. Service issues will be addressed based on priority and resource availability.

Support Information: 

UW Information Technology Service Center
Location: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Tue, 2014-07-01
Keywords: 
<p>UWWI</p>
Notes: 
<p>2/25/13:&nbsp; Removed <font color="#000000">UW Windows Forest option from Service Options section as it </font><font color="#000000">being removed as an available option for customers.</font>&nbsp; See RT 1781829 for full details.</p> <p>07/01/14: Updated as per Brian&#39;s RT ticket (2266496) for annual service catalog audit -MM</p>

UWare

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Brief Service Description: 
Service to negotiate, administer, and distribute specific licensed software to the UW community
Service Description: 

The UWare site is a central repository for information on software that is centrally licensed and managed by UW Information Technology.  Departments that purchase site licensed software may also list packages on the site.

http://www.washington.edu/itconnect/wares/uware/

Service Options: 
The UWare site contains a large number of software titles.  Software use terms and conditions vary depending on the product vendor.
Eligibility: 

Current UW faculty, UW staff, UW students, UW researchers, UW clinicians

How to Order: 
The UWare site provides specific details on ordering and use.
http://www.washington.edu/itconnect/wares/uware/
Availability: 
UWare software is generally available 24 hours a day. 
 
Price: 
Prices for software listed on the UWare site vary by title.  Some of the most widely used software like MS Office and Apple OS X are offered at no charge.
Additional Information: 
A number of software packages can only be purchased with UW Pro Cards.
http://www.washington.edu/itconnect/wares/uware/
Service Level Description: 
UW Information Technology is responsible for managing UWare site content.  Questions about UWare or titles listed on the site are anwered within 2 business days.
Support Information: 
Support for software varies by product details and contact information for each title can be found on the site.    
Contact for More Information: 

Email help@uw.edu.

Maintenance
Last Review Date: 
Wed, 2012-02-29
Keywords: 
<p>UWare, software, licensing, distribution, statistics, aces, adobe, allegro, alpine, anysys, apple, arcgis, arcinfo, arcview,&nbsp;cslg, hp, endnote, fet ie, internet explorer, labview, maple, mathematica, matlab,microsoft, ms, myuw.net,&nbsp; ncar graphics,&nbsp;red hat linux, red hat mirror, red hat satelite, sage, sas,&nbsp;spss, ssh tectia client, stata,&nbsp;tera term,&nbsp;&nbsp;tecplot, x-Win32, anti-virus, Sophos, sophos, power management, tem, tivoli endpoint manager</p>