UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Consulting, Training, and Support

Learning Space Design and Build Services

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Brief Service Description: 
Technology and audiovisual system consulting, planning, design, procurement, programming, installation and support.
Service Description: 

UW-IT Classroom Technology & Events provides technology and audiovisual system consulting, planning, design, procurement, programming, installation and technical support for UW learning spaces, distance learning and presentation facilities, collaborative spaces, and conference rooms.

Service Options: 
  • Architectural, Construction and Design Support
  • Audiovisual and Technology System Consulting
  • Audiovisual and Technology System Design and Specification
  • Audiovisual, Control, Lighting and Technology System Programming
  • Audiovisual and Technology System Project Management
  • Audiovisual and Technology System Integration
  • Audiovisual and Technology System Service and Support
  • Campus Technology Assessment and Planning
  • Equipment Procurement
Eligibility: 

UW academic units; UW administrative units; Varies by service option

How to Order: 

Available online at http://www.css.washington.edu

Availability: 

Availability varies depending on the location and academic calendar. Contact Classroom Technology & Events for availability.

Price: 

Varies by service option.

Service Level Description: 

Inquiries will be responded to within one business day, if not sooner.

Support Information: 

Email: help@uw.edu
Phone: 206-221-5000
Hours available: 8:00 a.m. – 5:00 p.m., Monday – Fri

Contact for More Information: 

Email: help@uw.edu
Phone: 206-221-5000

Maintenance
Last Review Date: 
Tue, 2014-07-22
Keywords: 
<p>acoustics, architectural, assessment, audio, audiovisual, audio visual, auditorium, AV, Biamp, bids, cable, cabling, casework, CAT5, CAT6, classroom, coax, commissioning, computer, computing, construction, consulting, control, CresCAT, CresFiber, Cresnet, Cresnet-DM, Crestron, design, Digital Media, DigitalMedia, distance learning, distribution, facilities planning, fiber, finishes, H.323, HD, iMedia, installation, integrated control, integration, interactive, interconnect, LCD, lighting, lighting control, low voltage, management, media, multimedia, network, networking, planning, plasma, presentation, procurement, programming, project, project management, projector, proposal, QuickMedia, sound, sound reinforcement, specification, support,,system, technology, touchpanel, video, video distribution, videoconferencing, wiring</p>
Notes: 
<p>Created entry - 01/06/14</p> <p>07/22/14: Updated contact information for SPOC - MM</p>

Training and Workshops

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Your rating: None
Brief Service Description: 
Computing workshops, Online workshop curriculum, and Microsoft IT Academy online courses.
Service Description: 

UW-IT Workshops
UW Information Technology provides resources for students, faculty and staff to develop technology skills through free walk-in computing workshops and access to internal online curriculum. Paid custom workshops for faculty and staff professional development are also available.

Service Options: 

Walk-In Workshops
Computing workshops scheduled by instructors are offered quarterly at no charge.

Workshops are offered in these five categories:

  • Web Publishing
  • Digital Video
  • Graphics and Presentation
  • Digital Audio
  • Documents and Spreadsheets

For information about what workshops we currently offer, please see our workshop avaliability page.

Walk-in workshops are designed and taught by our student instructors and are offered in a fun, casual atmosphere. To attend, you will need a current student, staff or faculty UW NetID. Registration is optional. However, if a workshop fills, seating preference will be given to registered participants.

Registration is available here: https://depts.washington.edu/wkshop/register/

Custom Workshops
Custom workshops are available upon request. Custom workshops for Canvas, Tegrity and Catalyst are offered free of charge. Other custom workshops are free only to courses in the UW Time Schedule and to student groups.

Interested faculty and staff groups may arrange a custom workshop for a fee.

For more detail about what custom workshops are available, please see the table here.

For paid custom workshop prices, see the “price” section below.

Online Curriculum
Many of the walk-in workshops have online curriculum anyone can use and review online at any time. Please go to our workshops page and select the workshop you attended or are interested in to view the online curriculum. There is an “online curriculum” section on the right of this page, which includes curriculum for non-current workshops.

Alternatively, "How-To Guides" for Canvas, Catalyst Web Tools and other teaching and learning tools are available online at http://uw.edu/lst/help.

Microsoft IT Academy
UW-IT is retiring the UW Microsoft IT Academy (ITA) service on September 15, 2014.  Current UW ITA users will retain access through November 15, 2014.
 
UW students, faculty and staff can access the Microsoft IT Academy’s digital courses and certifications through libraries across the state of Washington instead of the smaller subset UW could offer. Below are links to a few local libraries now offering ITA access using your library card.
 
Seattle:
 
 
King County:
 
 
Pierce County:
 
 
Snohomish County:
 
Eligibility: 

UW faculty; UW staff; UW students; UW faculty and staff may attend on a space available basis.  Online curriculum is available to all.

How to Order: 

For walk-in workshops, register at: www.uw.edu/lst/workshops

For custom workshops, email help@uw.edu

Availability: 

Walk-in workshop classroom instruction is provided in Mary Gates Hall and Odegaard Undergraduate Library. Schedules vary, but classroom instruction generally is offered afternoons, Monday through Friday, with some weekend offerings. Most courses require current student, staff or faculty UW NetID. 

To see the walk-in workshop schedule, please go to: http://uw.edu/lst/workshops

Price: 

Walk-in Workshops
All walk-in workshops are offered at no charge.

Custom Workshops
Some custom workshops are available for free, others are free only to specific groups; cost depends on payment method and scheduled time.

Paid custom workshops for faculty and staff are arranged by the following price schedule:

  UW Budget Number Major Credit Card
Within normal business hours $50/hour $100/hour
Outside of normal business hours $100/hour $200/hour

Please email help@uw.edu for more information.

Service Level Description: 

Workshops
All course offerings are evaluated by participants to ensure ongoing quality improvement.
Custom workshop requests are acknowledged within two days.

Support Information: 

Workshops
Web: http://uw.edu/lst/
Phone: 206-221-5000
Email: help@uw.edu

Contact for More Information: 

Workshops
Email: help@uw.edu
Phone: 206-221-5000

Maintenance
Last Review Date: 
Thu, 2014-08-21
Keywords: 
<p>computer, pc, software, training, instruction, workshops, software application training, Adobe Photoshop training, &nbsp;spreadsheets, digital audio, digital video, graphics, presentation, computing, curriculum, software</p>
Notes: 
<p>08/21/14: Removed mentions of Microsoft IT Academy in all sections except for Service Options. Modified text in Service Options to mention retirement date of IT Academy. -MM</p>

MediaAMP

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Your rating: None
Brief Service Description: 
End-to-end content delivery, storage and security solutions for digital media
Service Description: 

MediaAMP™ offers end-to-end content delivery, storage and security solutions designed to overcome current limitations and address emerging trends while being flexible and extensible. Cloud Services, infrastructure and tools for storing, managing and delivering digital assets, streaming media and protected content.

Service Options: 

Asset Management & Content Repository
• Secure Cloud Administration
• Comprehensive Metadata Management
• Custom Metadata Schemas
• Large Storage Repository
• Hierarchical Storage Management (HSM)/File Virtualization
• Multiple Ingest Options (watch folders, web browser, secure upload, adaptors)
• Reporting and Metrics
• RESTful APIs, SDKs, PDKs, & Developer Documentation (custom development/integration)
 

Streaming Solutions
• Secure Streaming (encrypted/HIPAA aligned)
• HTTP Live Streaming (HLS/adaptive)
• Live and on-demand RTMP/RTSP Streaming
• MultiStream Capture & Recording
• Media Publishing & Distribution Services
• Workflow Automation
• Transcoding Services (support for all major audio/video codecs)
• Internal & 3rd Party CDN Services
• Section 508 Compliant Services / User Interface
• Streaming & On-demand Delivery
• XML/RSS/MRSS Feeds and Playlists
• Content and Geo-Restrictions
• Ad Policies & Video Monetization (pre/mid/post rolls, content overlays, logo insertions)
• Mobile Content Delivery
• External Syndication
• IPTV & Broadcast (TVE) Workflows / Episode Programming (EPG)
• Auto-transcription (content search/captioning)

 

Business Intelligence
• Authorization/Authentication against various IdPs (including federated)
• Easy to use reporting web interface, support for 3rd party analytics
• Auditing and proof-of-performance integrations available
• Monitoring/notifications

Consulting Services
• Workflow Development
• Middleware Development and Integration
• User Interface Design/Development/Information Architecture
• Infrastructure Design, Architecture, Integration
• Fully managed accounts

 

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW affiliated organizations; UW Medical Center; Harborview Medical Center; UW Physicians Network and Neighborhood Clinics; UW Medicine Neighborhood Clinics

How to Order: 

mediaamp@uw.edu or 206-486-6233

Availability: 

Available 24 hours a day, 7 days a week

Price: 

Pricing is a monthly subscription or based on type of engagement. Please contact us for specific pricing.

Additional Information: 
Please see mediaamp.org for additional information.
Service Level Description: 

MediaAMP is an end-to-end content delivery, storage and security solutions for digital media.

Support Information: 

mediaamp@uw.edu

Maintenance
Last Review Date: 
Wed, 2014-06-25
Keywords: 
<p class="p1">web, collaboration, asset management, video, media, streaming, IT, storage, content delivery, medical, research, clinical, LMS, CMS, integration, middleware</p>
Notes: 
<p><span style="color: rgb(0, 0, 0); font-family: verdana; font-size: 11px; line-height: normal; background-color: rgb(235, 243, 255);">06/25/14 - Updated HIPAA statement to read &quot;HIPPAA aligned&quot; rather than &quot;compliant&quot; as per directive from Karalee &nbsp;-Michelle</span></p>

Computer & Printer Troubleshooting, Repair & Moves

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Your rating: None
Brief Service Description: 
Troubleshooting, repair and moves of desktop computer hardware, software, and associate peripherals
Service Description: 

Computer Maintenance and Support Service Ending June 30, 2014

UW-IT is retiring the Computer Maintenance and Support service (provided by the Computer Maintenance Group, CMG) on June 30, 2014. Here are the key dates:
  • June 12, 2014: CMG will stop accepting new service requests.
  • June 12 – June 30, 2014: UW-IT staff will focus on completing requests and decommissioning this service, and will respond to any questions you submit before June 12.
  • July 3, 2014: You will receive your final bill from UW-IT for CMG service.

Future Hardware and Software Support Options

Hardware Repairs

Please contact the vendor from whom you purchased your hardware.

Local Computer and Printer Repair Shops

Over the years UW-IT has worked successfully with the following local vendors:

  • Xerox Printers: Integrity Business Systems; PO Box 205, Hobart, WA 98025; 888-840-0844
  • HP Printer repair: CPR Computer and Printer Repair; 919 124th Ave NE, Bellevue, WA 98005; www.cprnw.com/hewlettpackard.htm; 1-800-955-4075
  • Computer Repair: Up Time Technology; 2408 N 45th Street, Seattle, WA 98103; www.uptimetech.com; 206-547-1817

UW Managed Print Services

In addition, UW Managed Print Services is available for a monthly fee, and includes equipment (a multi-functional devices that can copy, print, scan and fax), supplies (except paper) and service from Ricoh. See http://f2.washington.edu/mps/.

Why This Service Is Being Retired

The decision to retire the Computer Maintenance and Support service was reached through a partnership with and recommendation by the IT Service Management Board, one of three University-wide information technology (IT) governance boards that provide advice on IT strategy, services and priorities. This change is in keeping with UW-IT’s mission to provide technology services in line with the University’s priorities. 

Please send email to help@uw.edu if you have any other questions. 

Service Options: 
For students, faculty, and staff: Free drop-in service for faculty, staff, and students, known as Computer Vet.
 
Please note that Computer Vet cannot diagnose or fix hardware issues on your computer.
 
The Computer Vet is a free help-desk service offered to UW students, faculty, and staff to assist with computing problems including operating system updates, anti-virus installation and updates, peer-to-peer (P2P) software removal, and infected computers blocked from UW network access.
 
The Computer Vet program will provide tools and guidance to clients for cleaning and securing their Windows computers.
For individuals with computers suffering the ill effects of Windows viruses and worms, this service helps to clean their computers and get back online. The service is not designed to answer or fix general hardware and software issues; contact the vendor you purchased the product from, check your product warranty, or contact a private computer repair company instead.
Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls; UW researchers; UW clinicians

How to Order: 
Computer Vet
Email: help@uw.edu
Phone: 206-221-5000

        
Availability: 
Computer Vet
Services are available at the Technology Help Desk in Odegaard Undergraduate Library. The computer must be able to boot into Windows or OS X.
Price: 
Computer Vet
No charge

 

Additional Information: 
Service Level Description: 
Computer Vet
Services are provided on an as-available basis.

 

Support Information: 
Computer Vet
Service is only available in-person at the Technology Help Desk in Odegaard Undergraduate Library during library hours (see http://lib.washington.edu/about/hours/ougl.html)

 

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Mon, 2014-11-10
Keywords: 
<p><span id="part1">fix, repair, pc, Computer Vet, P2P</span></p>
Cost: 
<p>No charge</p>
Notes: 
<p><span id="part1">Computer Vet information reviewed on 3/30. </span></p> <p><span>11/10/14 - Updated Computer Vet to correct contact info and highlight that they do not do hardware issues -MM</span></p>

Consulting

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Your rating: None
Brief Service Description: 
Consulting on information technology (IT) services
Service Description: 

UW Information Technology provides a wide range of consulting services.

Service Options: 
Consulting services include efforts such as:
  • Accessibility Consulting
  • Application Developer Consulting
  • Audio/Visual Systems and Videoconferencing Consulting
  • Business Continuity Consulting
  • Catalyst Tools Consulting
  • Communications infrastructure planning and design
  • Computer Network Security Incident Response
  • Data Center Facility Consulting
  • Developer Tools Support and Consulting
  • Distributed Systems Consulting Service Support
  • Educational Technology Consulting
  • Email access from desktop systems
  • Email Tools Consulting
  • Global support
  • Hyak
  • Identity and Access Management Consulting
  • MySQL Database Consulting
  • P2P support 
  • Research Team Consulting
  • Software configuration management
  • Software Consulting 
  • Statistical Package for the Social Sciences (SPSS) Installation
  • Telephone & Ethernet Support and Project Coordination
  • Unix System Engineering Design and Consulting
  • UW Digital Millennium Copyright Act complaint processing
  • Videoconferencing Consulting
  • Voice Application Support
  • Web Development Consulting for WWW & UA
  • Web Services Consulting
Eligibility: 

UW faculty, UW staff, UW students

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 

Varies with the consulting engagement.

Price: 

Varies with the consulting engagement.

Service Level Description: 

Varies with the consulting engagement.

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Form: http://uw.edu/itconnect/help  
Email: help@uw.edu  
Phone: (206) 221-5000
Business Hours: http://uw.edu/itconnect/gethelp
Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Tue, 2014-07-15
Keywords: 
<p>Consulting, Business Continuity, Telephone, Ethernet, Software, Catalyst, Videoconference, Email, P2P, SPSS, Application Developer, Security</p>
Notes: 
<p>May need to consider some of the component items as services.</p> <p>2/15/12:&nbsp; Removed underlining from GetHelp URL</p> <p>6/10/13:&nbsp; No changes needed to rates for FY14.</p> <p>07/09/14:&nbsp; No changes needed to rates for FY15 -MM</p>