Technology and audiovisual system consulting, planning, design, procurement, programming, installation and support.
UW-IT Classroom Technology & Events provides technology and audiovisual system consulting, planning, design, procurement, programming, installation and technical support for UW learning spaces, distance learning and presentation facilities, collaborative spaces, and conference rooms.
Architectural, Construction and Design Support
Audiovisual and Technology System Consulting
Audiovisual and Technology System Design and Specification
Audiovisual, Control, Lighting and Technology System Programming
Audiovisual and Technology System Project Management
Audiovisual and Technology System Integration
Audiovisual and Technology System Service and Support
Campus Technology Assessment and Planning
UW academic units; UW administrative units; Varies by service option
Computing workshops, Online workshop curriculum, and Microsoft IT Academy online courses.
UW Information Technology provides resources for students, faculty and staff to develop technology skills through free walk-in computing workshops and access to internal online curriculum and Microsoft ITAcademy. Paid custom workshops for faculty and staff professional development are also available.
Computing workshops scheduled by instructors are offered quarterly at no charge.
Walk-in workshops are designed and taught by our student instructors and are offered in a fun, casual atmosphere. To attend, you will need a current student, staff or faculty UW NetID. Registration is optional. However, if a workshop fills, seating preference will be given to registered participants.
Custom workshops are available upon request. Custom workshops for Canvas, Tegrity and Catalyst are offered free of charge. Other custom workshops are free only to courses in the UW Time Schedule and to student groups.
Interested faculty and staff groups may arrange a custom workshop for a fee.
For paid custom workshop prices, see the “price” section below.
Many of the walk-in workshops have online curriculum anyone can use and review online at any time. Please go to our workshops page and select the workshop you attended or are interested in to view the online curriculum. There is an “online curriculum” section on the right of this page, which includes curriculum for non-current workshops.
Alternatively, "How-To Guides" for Canvas, Catalyst Web Tools and other teaching and learning tools are available online at http://uw.edu/lst/help.
Microsoft IT Academy
UW Information technology provides access to two sets of Microsoft online training resources:
Microsoft Digital Literacy computer skills training
Microsoft E-Learning courses
The Microsoft E-Learning portfolio consists of online multimedia courses on many Information Technology (IT) topics including:
Microsoft Office 2010 applications, Windows Server 2008, Windows XP Professional, Windows 7, Internet Explorer 7.0, Exchange Server 2007, SQL Server 2008, SQL Server 2005, ASP.NET and ASP.NET 2.0, Visual Studio .NET and Visual Studio 2005, .NET Framework 2.9, and more.
Click here for instructions to access Microsoft IT Academy
Walk-in workshop classroom instruction is provided in Mary Gates Hall and Odegaard Undergraduate Library. Schedules vary, but classroom instruction generally is offered afternoons, Monday through Friday, with some weekend offerings. Most courses require current student, staff or faculty UW NetID.
All course offerings are evaluated by participants to ensure ongoing quality improvement.
Custom workshop requests are acknowledged within two days.
Microsoft IT Academy
This service aims to be operational 24 hours a day, 7 days a week, having zero downtime, however delivery of training materials depends on a vendor.
Customer requests will be acknowledged within two business days.
End-to-end content delivery, storage and security solutions for digital media
MediaAMP™ offers end-to-end content delivery, storage and security solutions designed to overcome current limitations and address emerging trends while being flexible and extensible. Cloud Services, infrastructure and tools for storing, managing and delivering digital assets, streaming media and protected content.
• Secure Streaming (encrypted/HIPAA aligned)
• HTTP Live Streaming (HLS/adaptive)
• Live and on-demand RTMP/RTSP Streaming
• MultiStream Capture & Recording
• Media Publishing & Distribution Services
• Workflow Automation
• Transcoding Services (support for all major audio/video codecs)
• Internal & 3rd Party CDN Services
• Section 508 Compliant Services / User Interface
• Streaming & On-demand Delivery
• XML/RSS/MRSS Feeds and Playlists
• Content and Geo-Restrictions
• Ad Policies & Video Monetization (pre/mid/post rolls, content overlays, logo insertions)
• Mobile Content Delivery
• External Syndication
• IPTV & Broadcast (TVE) Workflows / Episode Programming (EPG)
• Auto-transcription (content search/captioning)
• Authorization/Authentication against various IdPs (including federated)
• Easy to use reporting web interface, support for 3rd party analytics
• Auditing and proof-of-performance integrations available
• Workflow Development
• Middleware Development and Integration
• User Interface Design/Development/Information Architecture
• Infrastructure Design, Architecture, Integration
• Fully managed accounts
UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW affiliated organizations; UW Medical Center; Harborview Medical Center; UW Physicians Network and Neighborhood Clinics; UW Medicine Neighborhood Clinics
How to Order:
email@example.com or 206-486-6233
Available 24 hours a day, 7 days a week
Pricing is a monthly subscription or based on type of engagement. Please contact us for specific pricing.
Computer Repair: Up Time Technology; 2408 N 45th Street, Seattle, WA 98103; www.uptimetech.com; 206-547-1817
UW Managed Print Services
In addition, UW Managed Print Services is available for a monthly fee, and includes equipment (a multi-functional devices that can copy, print, scan and fax), supplies (except paper) and service from Ricoh. See http://f2.washington.edu/mps/.
Why This Service Is Being Retired
The decision to retire the Computer Maintenance and Support service was reached through a partnership with and recommendation by the IT Service Management Board, one of three University-wide information technology (IT) governance boards that provide advice on IT strategy, services and priorities. This change is in keeping with UW-IT’s mission to provide technology services in line with the University’s priorities.
Please send email to firstname.lastname@example.org if you have any other questions.
For students, faculty, and staff: Free drop-in service for faculty, staff, and students, known as Computer Vet.
The Computer Vet is a free help-desk service offered to UW students, faculty, and staff to assist with computing problems including operating system updates, anti-virus installation and updates, peer-to-peer (P2P) software removal, and infected computers blocked from UW network access.
The Computer Vet program will provide tools and guidance to clients for cleaning and securing their Windows computers.
For individuals with computers suffering the ill effects of Windows viruses and worms, this service helps to clean their computers and get back online. The service is not designed to answer or fix general hardware and software issues; contact the vendor you purchased the product from, check your product warranty, or contact a private computer repair company instead.
UW faculty; UW staff; UW students; UW students in residence halls; UW researchers; UW clinicians
<p>May need to consider some of the component items as services.</p>
<p>2/15/12: Removed underlining from GetHelp URL</p>
<p>6/10/13: No changes needed to rates for FY14.</p>
<p>07/09/14: No changes needed to rates for FY15 -MM</p>