Technology and audiovisual system consulting, planning, design, procurement, programming, installation and support.
UW-IT Classroom Technology & Events provides technology and audiovisual system consulting, planning, design, procurement, programming, installation and technical support for UW learning spaces, distance learning and presentation facilities, collaborative spaces, and conference rooms.
Architectural, Construction and Design Support
Audiovisual and Technology System Consulting
Audiovisual and Technology System Design and Specification
Audiovisual, Control, Lighting and Technology System Programming
Audiovisual and Technology System Project Management
Audiovisual and Technology System Integration
Audiovisual and Technology System Service and Support
Campus Technology Assessment and Planning
UW academic units; UW administrative units; Varies by service option
Computing workshops, Online workshop curriculum, and Microsoft IT Academy online courses.
UW Information Technology provides resources for students, faculty and staff to develop technology skills through free walk-in computing workshops and access to internal online curriculum. Paid custom workshops for faculty and staff professional development are also available.
Computing workshops scheduled by instructors are offered quarterly at no charge.
Walk-in workshops are designed and taught by our student instructors and are offered in a fun, casual atmosphere. To attend, you will need a current student, staff or faculty UW NetID. Registration is optional. However, if a workshop fills, seating preference will be given to registered participants.
Custom workshops are available upon request. Custom workshops for Canvas, Tegrity and Catalyst are offered free of charge. Other custom workshops are free only to courses in the UW Time Schedule and to student groups.
Interested faculty and staff groups may arrange a custom workshop for a fee.
For paid custom workshop prices, see the “price” section below.
Many of the walk-in workshops have online curriculum anyone can use and review online at any time. Please go to our workshops page and select the workshop you attended or are interested in to view the online curriculum. There is an “online curriculum” section on the right of this page, which includes curriculum for non-current workshops.
Alternatively, "How-To Guides" for Canvas, Catalyst Web Tools and other teaching and learning tools are available online at http://uw.edu/lst/help.
Microsoft IT Academy
UW-IT is retiring the UW Microsoft IT Academy (ITA) service on September 15, 2014. Current UW ITA users will retain access through November 15, 2014.
UW students, faculty and staff can access the Microsoft IT Academy’s digital courses and certifications through libraries across the state of Washington instead of the smaller subset UW could offer. Below are links to a few local libraries now offering ITA access using your library card.
Walk-in workshop classroom instruction is provided in Mary Gates Hall and Odegaard Undergraduate Library. Schedules vary, but classroom instruction generally is offered afternoons, Monday through Friday, with some weekend offerings. Most courses require current student, staff or faculty UW NetID.
End-to-end content delivery, storage and security solutions for digital media
MediaAMP™ offers end-to-end content delivery, storage and security solutions designed to overcome current limitations and address emerging trends while being flexible and extensible. Cloud Services, infrastructure and tools for storing, managing and delivering digital assets, streaming media and protected content.
• Secure Streaming (encrypted/HIPAA aligned)
• HTTP Live Streaming (HLS/adaptive)
• Live and on-demand RTMP/RTSP Streaming
• MultiStream Capture & Recording
• Media Publishing & Distribution Services
• Workflow Automation
• Transcoding Services (support for all major audio/video codecs)
• Internal & 3rd Party CDN Services
• Section 508 Compliant Services / User Interface
• Streaming & On-demand Delivery
• XML/RSS/MRSS Feeds and Playlists
• Content and Geo-Restrictions
• Ad Policies & Video Monetization (pre/mid/post rolls, content overlays, logo insertions)
• Mobile Content Delivery
• External Syndication
• IPTV & Broadcast (TVE) Workflows / Episode Programming (EPG)
• Auto-transcription (content search/captioning)
• Authorization/Authentication against various IdPs (including federated)
• Easy to use reporting web interface, support for 3rd party analytics
• Auditing and proof-of-performance integrations available
• Workflow Development
• Middleware Development and Integration
• User Interface Design/Development/Information Architecture
• Infrastructure Design, Architecture, Integration
• Fully managed accounts
UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW affiliated organizations; UW Medical Center; Harborview Medical Center; UW Physicians Network and Neighborhood Clinics; UW Medicine Neighborhood Clinics
How to Order:
email@example.com or 206-486-6233
Available 24 hours a day, 7 days a week
Pricing is a monthly subscription or based on type of engagement.
MediaAMP Media Manager for Canvas (MMC): $80.00 per month per course owner (i.e. faculty user), per course, with a limit of 100 media objects. To request the MMC for your Canvas course, please send a message to firstname.lastname@example.org, with the course name or course ID and your budget number.
MediaAMP Cloud Service Accounts:
• MediaAMP T1 (Small)
• MediaAMP T2 (Medium)
• MediaAMP T3 (Large)
• MediaAMP T4 (Enterprise)
For more information about pricing for other tiers and to find out which tier is right for you, contact MediaAMP at email@example.com.
<p><span>02/10/15 - Replaced pricing information per REQ0172769 - geode<br />
02/08/15 - Added Service Option "MediaAMP Media Manager for Canvas"; added price for the MediaAMP Media Manager for Canvas (MMC) service - geodean<br />
06/25/14 - Updated HIPAA statement to read "HIPPAA aligned" rather than "compliant" as per directive from Karalee -Michelle</span></p>
Computer Repair: Up Time Technology; 2408 N 45th Street, Seattle, WA 98103; www.uptimetech.com; 206-547-1817
UW Managed Print Services
In addition, UW Managed Print Services is available for a monthly fee, and includes equipment (a multi-functional devices that can copy, print, scan and fax), supplies (except paper) and service from Ricoh. See http://f2.washington.edu/mps/.
Why This Service Is Being Retired
The decision to retire the Computer Maintenance and Support service was reached through a partnership with and recommendation by the IT Service Management Board, one of three University-wide information technology (IT) governance boards that provide advice on IT strategy, services and priorities. This change is in keeping with UW-IT’s mission to provide technology services in line with the University’s priorities.
Please send email to firstname.lastname@example.org if you have any other questions.
For students, faculty, and staff: Free drop-in service for faculty, staff, and students, known as Computer Vet.
Please note that Computer Vet cannot diagnose or fix hardware issues on your computer.
The Computer Vet is a free help-desk service offered to UW students, faculty, and staff to assist with computing problems including operating system updates, anti-virus installation and updates, peer-to-peer (P2P) software removal, and infected computers blocked from UW network access.
The Computer Vet program will provide tools and guidance to clients for cleaning and securing their Windows computers.
For individuals with computers suffering the ill effects of Windows viruses and worms, this service helps to clean their computers and get back online. The service is not designed to answer or fix general hardware and software issues; contact the vendor you purchased the product from, check your product warranty, or contact a private computer repair company instead.
UW faculty; UW staff; UW students; UW students in residence halls; UW researchers; UW clinicians
<p><span id="part1">Computer Vet information reviewed on 3/30. </span></p>
<p><span>11/10/14 - Updated Computer Vet to correct contact info and highlight that they do not do hardware issues -MM</span></p>
<p>May need to consider some of the component items as services.</p>
<p>2/15/12: Removed underlining from GetHelp URL</p>
<p>6/10/13: No changes needed to rates for FY14.</p>
<p>07/09/14: No changes needed to rates for FY15 -MM</p>
Workstation management and assistance, with optional file, VPN, and consulting services
The Nebula Managed Desktop Service provides workstation management and assistance along with a core set of services that users of workstations typically find valuable. It offers services to both Windows and Mac OS X computers. There are optional service options at additional cost.
Nebula Managed Desktop Services is an excellent option for clients who would like the management and user benefits of being in a well-managed environment without the technical burdens. Service levels and rates allow flexibility in managing and reducing your information technology (IT) costs.
Workstation management consists of:
Providing a hard drive image of a standard operating system1 and supported software (Microsoft Office, Adobe Reader, and antivirus software)
Operating system updates and troubleshooting
Centralized software deployment to workstations (Windows only)
Anti-virus software installation and maintenance
Workstation assistance consists of:
User account management
Basic helpdesk support, which typically means assistance for common problems
Additional services that are included in the core package are:
Nebula file services, including both shared and home directory space. Nebula file services are automatically backed up and there is a self-service file restoration capability provided
Training room for your use on a pre-scheduled basis
1 Standard OS is defined to be the most recently released OS version and the prior OS version.
Services which are available at additional cost are:
Windows file services. Capacity and continuity for this option are limited, but it does provide self-service access control and other unique advantages over the Nebula file service.
Group management based on the UW Groups service. You can manage your own groups at no cost, but if you’d rather have someone else manage your groups, we’ll do that for you. You will still need to tell us when to make changes.
Nebula Consulting consists of workstation or other helpdesk assistance that goes beyond basic support. Typically this is any problem that requires on-site support or takes more than 30 minutes to resolve. We can provide assistance in choosing and ordering new computers. We can re-image your computer with our hard drive image. We can also provide business analysis to help you find IT solutions to your needs.
UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW Medical Center; Harborview Medical Center; Requires a valid UW budget number.