UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

UW Central File Storage Service for Users - The U Drive

Service Description: 

U Drive provides Faculty, Staff and Students a file storage location that is accessible from anywhere on the Seattle, Tacoma and Bothell campuses, including the campus WiFi network. An initial storage quota of 10GB* is provided, and additional space may be purchased with a UW budget number.

U Drive files are available via the network in real time, from any computer on campus, both personal and institutionally owned. Windows, Mac and Linux computers are supported. Off campus, users will be able to access their files via standard internet protocols such as Secure File Transfer Protocol (SFTP). No additional software is needed to sync files, and desktop software (such as SPSS or Adobe products) can open and save files directly from the U Drive from campus.

U Drive files are backed up, and self-service file restore functionality is provided.

*The 10GB quota is subject to change based on review of actual usage.

Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls; UW researchers

How to Order: 

Students: U Drive is automatically activated for all students: http://uw.edu/itconnect/wares/udrive

Faculty/Staff: U Drive must be activated via the UW NetID Service Manage Page. Follow these steps from your browser to activate this service:

1. Navigate to your Manage your UW NetID Resources Web page

2. Click on "Computing Services"

3. Check the box next to "Central File Storage"

4. Click on "Subscribe" to activate your storage

 

Availability: 

Service is available 24 hours per day 7 days a week. Support is available during business hours (see Support below).

This service may experience periodic outages for maintenance, service, or unexpected incidents. It is therefore recommended that systems and services integrating with the U Drive service be designed to tolerate brief periods of unavailability.

Price: 

There is no additional charge for up to 10GB storage.

For students, funding for this service is provided by the Student Technology Fee (STF).

For faculty and staff, funding is provided by the Technology Recharge Fee (TRF).

Additional quota can be purchased with a UW budget number at a rate of $0.35 per GB per month.

Service Level Description: 

U Drive is targeted as an always available service with minimal downtime. Systems are monitored 24 hours a day, 7 days a week for disruptions. On-call staff are available for outage resolution. User support is available during business hours only.

Support Information: 

Documentation: http://uw.edu/itconnect/wares/udrive

Support: help@uw.edu

UW Information Technology Service Center

Front Desk: UW Tower C-3000 (4333 Brooklyn Ave NE)

Online Help Form: http://uw.edu/itconnect/help

Phone: 206-221-5000

Business Hours: http://uw.edu/itconnect/gethelp

 

Contact for More Information: 

Email help@uw.edu for service inquiries.

To receive updates about this service, subscribe to "central-file-storage-announce" by going to:

https://mailman1.u.washington.edu/mailman/listinfo/central-file-storage-announce

Maintenance
Last Review Date: 
Mon, 2014-01-27
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