UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Virtual Private Network (VPN) Service

Service Description: 

Rates for this service are for FY15

The Virtual Private Network (VPN) provides a way for users on- or off-campus to access restricted campus resources.  Features include: 
  • Encrypts traffic between client computer and VPN server
  • Access control via UW NetIDs and UW Groups 
  • Works with Windows, Mac OS, iOS and other operating systems and devices that support SSTP or PPTP



UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW Medical Center; Harborview Medical Center; requires a valid UW budget number

How to Order: 
Email help@uw.edu or call 206-221-5000.
The Virtual Private Network Service is intended to be available at any time; brief outages may occur for maintenance or server problems.


  • The VPN Service is sold in 'chunks' of up to 36 users at $36.50/chunk/month, with a 1-chunk minimum.  
  • Charges for each 'chunk' will appear on your Technology Services & Equipment bill as a 'Nebula Managed Desktop', equal to the number of storage 'chunks' requested. 
  • The UW Group that has been granted VPN access will be monitored twice a year and you will be notified of billing adjustments if your usage significantly exceeds the budgeted amount. 
Additional Information: 

Instructions for set-up and management are available on our wiki page.   Assistance with these duties is provided via consulting services; email help@uw.edu and reference "VPN" in the subject line. 


Service Level Description: 

UW-IT responds to problem reports in one to four hours; response can be escalated if there is a critical problem. Our goal is always to minimize user downtime by responding as quickly as possible.

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE) 
Email: help@uw.edu 
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html 
Contact for More Information: 
Email help@uw.edu or call 206-221-5000
Last Review Date: 
Mon, 2014-08-11
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