ADMINISTRATIVE ASSOCIATE | JOB DESCRIPTION
Photographic Center Northwest (PCNW) is an education institution teaching people how to see. Through our 53-credit Certificate Program, classes and workshops, free exhibitions and public programs, and publicly accessible photographic facilities we teach the history and future of photography. Learn more about PCNW at www.pcnw.org.
PCNW is hiring for an Administrative Associate to serve in front desk administration and as support to other PCNW staff and faculty. We are looking for a highly responsible, detail-oriented, organized individual who is great with people. This individual presents as the “face” of our organization, being the first point of contact with PCNW for many. Responsibilities range from registering students for classes to processing memberships to answering questions and providing information about our exhibitions. We seek someone who is positive, proactive, detail-oriented, outgoing, and is effective working independently and as part of a team. The ideal candidate has customer service experience, is organized, and is comfortable speaking with our community members—from volunteers to major donors. NOTE: In order to keep our staff, faculty, and community healthy and safe we are following CDC guidelines and requiring masks be worn in our facility regardless of vaccination at this point. This may change with changes in Washington State mandates and guidelines.
ESSENTIAL JOB DUTIES
Provide excellent customer service
Orient visitors to PCNW and to current gallery exhibitions
Promote and transact gallery sales, membership, facility rental and class/workshop registration
Maintain consistent communication with other front desk staff and program staff to ensure our programs and facilities are running smoothly
Opening and Closing duties, including reconciling the till and compiling deposits
Manage a multi-line phone system and respond to messages in a timely and friendly manner
Accurate use of our POS / QuickBooks system, including cash and credit card transactions
Assist clients and students with questions about our facilities (darkroom, studio and digital labs) and programs
Enforce safety and other rules and regulations
General light cleaning and organization of office areas
REQUIRED QUALIFICATIONS
Customer service experience
Experience with a POS system, QuickBooks and/or handling financial transactions
Proficiency in Microsoft Office Suite (especially Word and Excel) and basic data entry
Experience working effectively in positions requiring multi-tasking and good organization skills
Excellent communication skills, verbal and written
It is essential that the person in this role is reliable: a dedication to being on time, present during shifts, and completing the job requirements
Ability to accomplish the physical aspects of the position, which may include lifting up to 50lbs, standing and sitting for long periods, climbing ladders, and cleaning.
PREFERRED QUALIFICATIONS
Minimum one year of administrative experience, but willing to train the right person
Familiarity with Google Suite (i.e. Gmail, Drive, Google Docs)
Enthusiasm for a fast paced work environment and troubleshooting
Willingness to market and promote PCNW and our programs
Comfortable with approaching and welcoming visitors, and being outgoing with assisting others
Self motivated with a positive attitude and openness to helping other team members
SALARY
Annual salary $24,000. Preferred start date: September 13, 2021 with potential for training to begin the week prior.
Reports to Registrar.
HOURS
Weekly: 27 hours; Schedule Monday – Thursday (possible mix of daytime/opening and evening/closing shifts) and Saturday 11:30am-6:30pm. PCNW is open to the public Monday–Thursday 12-9pm, Saturday and Sunday 12-6pm. Some flexibility is required.
BENEFITS
PCNW provides majority employer-paid health insurance including vision and dental, generous paid time off, and holidays after a 90-day trial period. Other benefits include: free use of PCNW facilities; free tuition in classes and workshops; discounts on gallery purchases, and a parking pass.
APPLY | Priority Deadline: August 22, 2021
Applications accepted until position is filled, with priority consideration given to those received by August 22, 2021. Send your cover letter and resumé to opportunities@pcnw.org, with the subject line: “Administrative Associate Position at PCNW”. Please no phone calls or other inquiries. We will be in touch if we are interested in scheduling an interview.
Women, BIPOC, and LGBTQ+ identifying individuals are encouraged to apply. PCNW is an equal opportunity employer. PCNW does not discriminate on the basis of race, color, gender, marital status, sexual orientation, political orientation, political ideology, age, creed, religion, ancestry, national origin, or the presence of any sensory, mental or physical disability.
