OVERVIEW: Provide exemplary customer service to SAM members, donors, ticket buyers, visitors and the general public over the phone, through email and on-site. Perform all the Admissions Representative duties as outlined in the accompanying job description.<\/p>\n
PAY: $12\/hour; $13 starting January 1, 2017<\/p>\n
REPORTS TO: Admissions Assistant Manager<\/p>\n
ESSENTIAL FUNCTIONS:<\/p>\n
Customer Service –\u00a0Admission Representative Duties –\u00a0Assist members, donors, and the general public with membership and general museum information by answering the Customer Service Center (CSC) phone line, help desk inquiries, and emails. –\u00a0Provide technical support via phone or email to visitors having issues ordering their tickets or accessing their online SAM accounts. Be familiar with SAM\u2019s online ticketing system, Patron Edge –\u00a0Sell Memberships and Tickets –\u00a0Use Raiser\u2019s Edge, the museum\u2019s donor database, to assist members with questions regarding their membership gifts and account record –\u00a0Work the quarterly SAM Remix event.<\/p>\n