Communication issues: getting an exam
§Where and when
§Staff: yours and theirs
§Desensitization
§Restraints: chemical and physical
In caring for adults with more severe DD, it will be helpful to educate your office staff in ways they can assist with making those appointments a success.  In addition to the pointers offered previously (asking that a good historian be in attendance, requesting records and tracking sheets, etc.), it is often helpful to tailor the appointment time such that the person does not risk a long wait before being seen.  Medical settings are somewhat anxiety provoking for most people and persons with DD may have limited coping skills.  A first after lunch or first in the morning appointment or appointments on days when you know the appointment load and/or interruptions will be minimized should be considered.
If physical disabilities and/or behavioral issues are significant, extra staff may be needed to assist with obtaining an exam.  If you do not have the internal capability to accommodate such a need, request that family or attendant staff assist.
If this is the first appointment and/or there have been difficulties with previous appointments due to anxiety, consider requesting that a behavioral specialist (who might already be working with the person) be engaged to “desensitize” the person to the healthcare setting.  Like any good “allergic” management, it often helps to modify the health care environment.
For certain types of exams or procedures, e.g. those requiring prolonged periods of stillness or which may potentially be painful, premedication or the use of physical restraints may become necessary.  These interventions should be used only when behavioral supports have failed.  Rarely is it necessary to use an anesthetic level of sedation.  Usually medications such as sedative hypnotics with or without phenothiazines will suffice.  Ask the patient’s other physicians, dentists and/or staff what medications have been used with success in the past.  If you anticipate the need for sedation for one intervention, plan ahead to complete other needed testing/exams at the same time in order to eliminate the need for repeated sedation.