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Support

In addition to the website hosting and publishing services available from UW IT, the Department of Global Health administrative core provides web development support for centers, programs, and initiatives—affiliated with the department—to create and maintain their own web presence.

The basic services provided by core funding are outlined below. WordPress is the platform that we recommend for most website needs based on the ease with which most users can create and update content. WordPress is also the platform of choice of the University of Washington.

Services provided by core funding

Consultancy

We will do our best to use our professional experience and problem solving abilities to offer valuable advice to any question about web development. Don’t hesitate to ask.

WordPress Support

  • Install WordPress on UW’s departmental web publishing server (depts.washington.edu).
  • Install the UW WordPress theme and the UW DGH WordPress child-theme.
  • Manage site hosting, including insuring site and database backups in UW server environment.
  • Perform security updates.
  • Technical advice on additional functionality, including assistance with selection and installation of available WordPress plugins.
  • Technical review of any vendor proposals.
  • Assistance with compromised websites.
  • Assistance with sites hosted on the UW Sites Network (sites.uw.edu).

Drupal Support

Drupal 10

Drupal’s changed architecture requires us to review any new project or maintenance request individually, and support will be based on the assessment of need versus technical complexity as well as the availability of alternate solutions.

Drupal 9

As of November 1, 2023, Drupal 9 is no longer supported. It is strongly recommended that sites are upgraded. The web team can assist with advice on migration options.

Drupal 8

As of November 2, 2021, Drupal 8 is no longer supported. It is strongly recommended that sites are upgraded. The web team can assist with advice on migration options.

Drupal 7

Drupal 7’s end of life is January 5, 2025 It is discouraged to start new web development projects with Drupal 7 and it is recommended that sites are upgraded.

Drupal 6

As of February 24, 2016, Drupal 6 is no longer supported. It is strongly recommended that sites are upgraded. The web team can assist with advice on migration options.

Other Platforms

Web team staff will review requests for additional platforms individually and support will be based on their assessment of need versus technical complexity as well as the availability of alternate solutions, including those already supported by UW IT or DGH, or freely available tools.

Services that require additional funding

The services below require additional funding to support. They can be provided either by internal service centers (e.g. eDGH recharge, Creative Communications) or external vendors as needed.

  • Custom website design and theming. This includes customizing existing themes like the UW WordPress theme.
  • Custom website feature development (e.g. custom maps or document search).
  • Updating or modifying existing markup pages, scripting pages, or any other content containing programming languages.
  • Integration with external services.
  • Custom plugin or module development.
  • Content migration from existing websites.
  • Domain registration and management: it is recommended that this be coordinated through UW IT.
  • Setup and maintenance of web platform hosting outside of the UW web publishing environment.

Billing Practices

The E-learning Program’s Web Computing Specialist is available for work on web projects on a fee-for-services basis. Projects are billed in accordance with the practices approved for UW recharge centers. Recharge centers bill for true costs and are designed to recover costs accrued. As of 10/1/2024, our web development rates for internal University of Washington budgets are $92/hour.