Announcement

UW Information Technology is in the process of migrating a portion of the voice mailboxes at Harboview Medical Center to a new voicemail system. The instructions found on this page are for voice mailboxes that remain on the primary voicemail system for Harborview Medical Center.

Voice mailboxes that are migrating to the new voicemail system should access the following link for voicemail instructions at http://www.washington.edu/itconnect/phones/avst .html

If you are unsure of which voicemail system your mailbox is on, please email help@uw.edu or call 206-744-4141.

Setting Up Your Mailbox for the First Time

From your personal Harborview Medical Center telephone:

1. Dial 4-9800.
2. Access the Voicemail System using your temporary password of 123456.
3. Follow the prompts to create a new password, and then record your name and greeting.
4. Listen as the system plays the abbreviated Main Menu.
5. Change your prompt level to either
   
   a. Rapid Prompting (suggested for most users)
             1) At the Main Menu, press [4][2][3][3]
             2) Listen for confirmation
             3) Press [*] to return to the Main Menu
       Or
   b. Extended Prompting
             1) At the Main Menu, press [4][2][3][2]
             2) Listen for the confirmation
             3) Press [*] to return to the Main Menu
   
   
6. Press [*] again to exit the Voice Mail System

Date and Time Playback:

Date/Time Toggle allows you to hear the date and time each message was left before the messages are reviewed. To turn Date/Time Toggle on from the Main Menu, press [4][2][4][1].

From any telephone away from Harborview Medical Center:

1. Dial 206-744-9800.
2. Press [#] to indicate you have a mailbox on this system.
3. Enter the mailbox number (your mailbox number is the last five digits of your telephone number).
4. Enter your temporary password of 123456.
5. Follow the prompts to create a new password, and then record your name and greeting.
6. Listen as the system plays the abbreviated Main Menu.
7. Change your prompt level to either
   
   a. Rapid Prompting (suggested for most users)
             1) At the Main Menu, press [4][2][3][3]
             2) Listen for confirmation
             3) Press [*] to return to the Main Menu
       Or
   b. Extended Prompting
             1) At the Main Menu, press [4][2][3][2]
             2) Listen for the confirmation
             3) Press [*] to return to the Main Menu
   
8. Press [*] again to exit the Voice Mail System

Date and Time Playback:

Date/Time Toggle allows you to hear the date and time each message was left before the messages are reviewed. To turn Date/Time Toggle on from the Main Menu, press [4][2][4][1].