Health Sciences IT Services

To enhance research, education and clinical care, and provide leadership in information management, at the University of Washington.

 

Services Offered:

Consultation

We are happy to discuss your current situation and work with you to develop solutions to address your specific needs including:

  • Review of existing hardware & software
  • Strategic planning to address future changes in needs or technology
  • Pre-purchase evaluation of hardware and/or software
  • Domain migrations
  • Database migrations, modifications or updates
  • Backup coverage for your overworked or absent IT staff
  • Security policy compliance
  • NetID domain integration
Desktop/Laptop Support

We provide end-user support for Windows and Mac OS systems including:

  • Setup and configuration of new systems
  • Application support for Microsoft Office products including Word, Excel, etc.
  • Email configuration and troubleshooting: Outlook, Exchange
  • Office 365 integration
  • Browser setup & support: Internet Explorer, Chrome, Firefox, Safari
  • Installing & configuring antivirus software
  • Data backup & migration
  • Printer & peripheral support
  • Upgrading operating systems & installing security patches
  • Troubleshooting
Server Support

We provide comprehensive support for Windows and Mac servers including:

  • Purchase, setup and configuration of server hardware
  • Administration of virtualization systems, including Hyper-V
  • Administration of server roles/features, including file-sharing, print servers, IIS, Active Directory, etc.
  • Firewall configuration
  • Access control
  • Network and local security assessment & monitoring
  • Upgrading operating systems & installing security patches
  • Data backup & recovery
  • Fail-over clustering and high-availability
Database and Application Support

We provide administration and design support for databases:

  • Administration of database servers including MS SQL, MySQL, and FileMaker Pro
  • Design support and consultation for popular front end applications, including MS Access and FileMaker Pro
  • Installation and configuration of server hosted applications from Microsoft, Apple, Linux, or Third-Parties
  • Data and Scheme backup & recovery
UW Exchange and Exchange 365 Support

We provision UW Exchange services support:

  • User account creation
  • Resource Calendar creation
  • Mail migration and archiving
  • Integration with client applications, including Outlook and Mac Mail
  • Integration with mobile devices
Contact Us

For questions and additional support inquiries, please feel free to contact us.

Main Phone: 206-616-6984
Main Email: helpdesk@nulluw.edu
Office Location: T-245
Hours: Monday-Friday: 8:00am – 4:30pm

IT Services

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Phone: 206-616-6984
helpdesk@nulluw.edu
Office Location: T-245
Hours: M-F 8:00am – 4:30pm