Troubleshooting web-based QuickTime resources
Quick Tips:
If you cannot play a media on the LLC Online Language Resource page, please:
1. Try different browsers such as firefox and I.E.
2. Update the Java browser plugin on your computer
3. OR work on a UW computer on campus.
If the above do not solve your problem, please consult the information below.
Windows Firefox:
The plugin container for Firefox must be let through Windows Firewall.
Open Control Panel\Windows Firewall\Allow a program or feature through Windows Firewall
1. Click on Change Settings
2. Click on Allow another program
3. Select Browse
4. Browse to C>Program Files>Mozilla Firefox
5. Select "plugin-container" to let it through the Firewall
Enabling QuickTime plugin in Chrome:
Enable or disable QuickTime plug-in
The QuickTime plug-in is enabled by default after you’ve restarted Chrome. You can enable or disable the plug-in atchrome:plugins.
1. Type chrome:plugins in the address bar.
2. Find QuickTime:
3. Click Disable to stop the plug-in from running.
4. Click Enable to re-enable the plug-in.
First, try the SECOND link on page, which is the "Direct HTTP URL to sample file" link (the first may not work):
http://www.wowzamedia.com/mobile.html/
There might be some help here, but you will have to dig a bit:
http://www.apple.com/quicktime/troubleshooting/
1/4/2011 note to iOS users (iPad, iPhone): The LLC's streaming media uses QTSS/RTSP (including port 80). This format is not compatible with the iOS. Long term strategy is to look at HTML5 for streaming media. The LLC recommends using Windows and OS X desktop operating systems for access to our existing materials. The LLC has several drop in labs for student use for those without a computer, or who need computer access while on campus.
If the streaming portion of the test fails, try the following (to see is non-streaming audio works).
To determine if the custom controller used is causing problems, click on the following
Play Now button.
The file is only a couple seconds long.