Relationship Based Care is our model of nursing. This model emphasizes the relationship with self, coworkers, and the patient/family, based on work by Mary Koloroutis, MSN, RN
The Professional Practice Council (PPC), Local Practice Councils (LPCs) and Unit Practice Councils (UPCs) are the central structures by which nurses come together from within and across the medical center campuses to define and guide professional nursing practice. These councils are an example of shared governance, where bedside nurses and leaders collaborate to improve care. The PPC reports to the Nursing Executive Council (NEC). Information flows between these levels of councils in both directions.
Nurses play a critical role in disseminating evidence, influencing national best practice guidelines, sharing innovation, and supporting and inspiring nurses across the country. University of Washington Medical Center nurses make an incredible contribution on a national level in a multitude of ways. Some examples include:
Zahra Ali, BSN, RN, TNCC
Amadae Breaux, MSN, RN, NPD-BC, CCRN-K
Elizabeth Bridges, PhD, RN, CCNS, FCCM, FAAN
Nancy Colobong Smith, MN, ARNP, CNN
Cheri Constantino-Shor, MSN, RN, CRNI, CMSRN
Sydne Mead-Smith MSN, RN, OCN, Priyanka Devgan, RN, MBA, OCN, Irawati Lam, BSN, RN, OCN, et al.
Tao Zheng, MN, RN, CCRN-CSC-CMC, CHFN, PCCN
In May 2021, South Lake Union Diabetes Institute recognized an opportunity to review and change their care delivery model based on provider feedback and a request from Dr. DeSantis. Conversations and planning started and the Care Team Model was selected. The MD teams were divided into 4 groups by Dr. DeSantis based on MD time in clinic, complexity of patient panels, and appointment lengths (appendix 1). Teams consisted of MDs, APPs and RNs supported by medical assistants and nutrition staff. Provider staffing levels were reviewed and additional APP and MD positions were approved for recruitment. RN team roles and goals evolved and revised workflows identified nurse staffing requirements needing schedule changes:
Approved RN coverage - Minimum requirements and considerations:
Care Team Model:
Each RN performs the duties for the assigned team. Triage and classes rotate between the RN’s.
The RN schedule changed from 40 hours a week to 80 hours over a 2-week period with a mix of 8- and 9-hour shift lengths and a new self-scheduling system. The pilot project went live on Oct 1st, 2021, with the aim to cover full clinic days from 7:30 to 5 PM and offer each RN scheduled 1 day off per 2-week period. The RNs chose a Monday or Friday rotating day off and thus got a 3-day weekend every other week.
The RN team compiled data starting 10/1/21 on how many “touches” they were having in various categories; MD support, eCare, Triage, etc.
Team feedback May 2022
Overall, the providers have been happy and enthusiastic with the team model and have verbally expressed gratitude for the multidisciplinary support it offers this patient population. The Quality of patient care is amplified through better access, broader perspectives, and point of care support. RNs have expressed a sense of professional satisfaction directly associated with the collaboration between RN and APP teams.
Summary:
The project commenced Oct 1, 2021. The full benefits of this Care Teams model and resulting change of staffing model have not yet been realized as it is still being evaluated and provider recruitment is ongoing. Early assessment has shown that this change has been seamless for the patients and beneficial for team building within the clinic. Team assignments are being monitored and have been adjusted to ensure the workload is evenly distributed among the RN team. The RN team is still evaluating the pros and cons of this model change.
Advantages:
Disadvantages:
Next steps:
We are planning on a 6-month review in May to continue to evaluate whether the goals are met and the teams are evenly distributed.