Call Center Solutions
- Call Menu and Announcements
- Intelligent Routing by Time of Day
- Expert Agent - Distribution of calls based on staff expertise
- Reporting/statistics - Using the Avaya Centervu call management system to deliver agent reports and call center responsiveness
- Call Recording - Using the CXM Call Recording System to record calls for quality and training purposes.
Other technologies include:
- Enhanced Call Processing (ECP) - provides the ability to transfer to a mailbox
- Interactive Voice Response (IVR) - provides call routing based on pre-defined prompts and keeps statistics on call volumes.
UW faculty, UW staff, Harborview Medical Center, UW Physicians Network and Neighborhood Clinics, UW Medicine Neighborhood Clinics, Various off-campus locations in the Puget Sound area
Call Center Agent login-id
-- $3.80 per agent login-id (monthly recurring charge)
-- CXM Call Recording included
- Standard Monitoring Option
Email firstname.lastname@example.org or call 206-221-5000.