UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community


Service Description: 

Rates for this service are for FY15

A suite of telephone services is available to the UW community, both on and off campus. These services include desktop phone service, voice, telecommuter options, emergency phones, handsets, analog service for fax/alarm lines, and directory listings.  See "Service Options" for the complete list.

UW-IT’s phone service includes features like voicemail, 5-digit dialing to other UW numbers and medical communities, as well as access to the Regional Calling Service that allows local dialing to most locations from Marysville to Olympia.   


Service Options: 
The following are the telephone service options available:  
  • On Campus Telephone and Voicemail Service: Use UW campus telephone service
  • Off Campus Telephone and Voicemail Service: Obtain UW-IT telephone service for off campus locations. High-speed connections can be costly and can require 6-18 months to arrange. Connection speeds will vary based on availability.  Additional charges will apply. Advanced planning with the Real Estate Office and UW-IT is strongly recommended.
  • Leased Telephone Handsets: Use UW handsets and support
  • Global VoIP: Use UW phone service outside of Western Washington
  • Telecommuter VoIP: Use UW phone service within Western Washington
  • Emergency Phones: Use UW emergency phone service for elevators, garages, and select critical locations
  • FAX/Modem Lines: Use UW phone service for fax machines and modems
  • Directory Listings: Obtain a listing in Seattle Metro and Community Directories; UW Directory

UW faculty, UW staff, UW students in residence halls, UW Physicians Network and Neighborhood Clinics, Multiple off-campus locations in the Puget Sound area

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000
Fax: 206-221-5001


Hours available: 24 hours a day, 7 days a week


Rates Effective July 1, 2014 for FY2015.

  • On Campus Telephone and Voicemail Service (Dial Tone):
    • $4.05/month per line for departments that pay the per capita Technology Recharge Fee
    • $10.84/month per line for UW Medicine clinical operations, and external entities that do not pay the per capita Technology Recharge Fee
    • $13.56/month per line mileage surcharge for off-campus locations
  • Off Campus Telephone and Voicemail Service: Off campus telephone service rate includes the Dial Tone rate (see above) plus the cost of a separate network connection to the off campus location. Network connection speeds and costs will vary based on availability. 
  • Virtual Telephone Numbers (e.g., voice mail only telephone numbers, conference bridges, etc.)
    • $3.80/month per virtual telephone number
  • Telephone Handsets, see Campus Phones on IT Connect for detailed phone information.
    • $4.12/month per small multi-button phones (5-12 buttons)
    • $4.48/month per large multi-button phones (16-34 buttons)
    • $1.06/month per expansion module
    • $3.05/month per legacy telephone (e.g., weatherproof set)
  • Softphone
    • Free (no additional monthly cost over Dial Tone).  See Avaya One-X under the Campus Phone section of IT Connect for more details.
    • Customer purchased USB headset is recommended for softphone use.
  • Global VoIP (for use outside of Western Washington): For Global VoIP, the customer must purchase the phone equipment for deployment since it will be leaving UW Information Technology's service area.
    • $155 per 9608 VoIP Phone (one-time charge)
    • Dial tone monthly charges apply (see above)
  • Telecommuter VoIP (for use within Western Washington): For Telecommuter VoIP, the customer may lease the phone equipment, but is responsible for picking up the phone from the UW Seattle campus, at the UW Information Technology Service Center, and delivering it back to same for any repair or maintenance work: UW Information Technology Service Center  Attn: Supervisor or Manager UW Tower C-3000 (4333 Brooklyn Ave. NE)  Box 359540 Seattle, WA 98195-9540
    • $4.12 per 9608 VoIP phone (monthly recurring charge
    • Dial tone monthly charges apply (see above)
  • Voice Moves/Installs/Changes:
    • $137 one-time charge per line for technician installations/moves
Additional Information: 

Phones: http://uw.edu/itconnect/phones

VoIP: http://uw.edu/itconnect/phones/telecommuter_voip.html

A basic dial tone service technical description is attached below.  

Service Level Description: 

Telephone Service

  • Installation, moves, adds or changes: 7-10 business days
  • Repairs: Next business day
  • Minimum scheduled downtime

UW relies on our partner vendors for telephony service (Qwest, Verizon, and other small telephone company vendors). 

Voice Messaging
Voice messaging is activated within two (2) business days of the request, provided a UW budget number is given by the customer. Once the voice mailbox is set up, the customer will receive instructions and a password via email.

Global VoIP and Telecommuter VoIP
Global VoIP and Telecommuter VoIP phones rely on the customer's residential Internet Service Provider (Comcast, Qwest, Verizon, or other ISP) to provide Internet access back to the UW network.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Contact for More Information: 

Email: help@uw.edu or call 206-221-5000.

Last Review Date: 
Mon, 2014-09-29
UW Medicine Health System Telephony Standards.pdf695.61 KB
UW Campus Edge Standard.pdf692.64 KB
Basic dial-tone services _10-22-2013.pdf512.53 KB
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