UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Server Co-Location/Data Center Services

Service Description: 

Standard Server Co-Location services are currently available in the UW-IT data center offering data center infrastructure and network service in one of UW Information Technology's physically secure, environmentally controlled data center facilities. The customer manages all aspects of hardware and software. (If you prefer to have UW Information Technology manage the servers, you may be interested in Managed Server services instead.)

Service Options: 

The following options are available with the Standard service:

  • Full rack cabinet
  • Local Shared Suite: Single Unit Hotel (UW-IT data center)
  • Public and/or private IP addresses
  • DHCP plus static IP addresses
  • Generator backup for systems meeting high availability criteria (see Service Level Description for details)

Additional Services: Some services may be added to this Server Co-Location Service for additional charges at prevailing rates. Please indicate your interest in these services on your Request Form.

Eligibility: 

UW faculty; UW staff; UW researchers; UW academic units; UW administrative units; UW affiliated organizations.

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

How to Order: 

Service details are contained in this catalog entry. When ready to order, first read and understand the policies and procedures listed under "Additional Information" below. Then fill in and submit the Request Form. You will be asked for details regarding your network and power requirements, budget number, etc.

For further questions and information:
Email: help@uw.edu
Phone: 206-221-5000

Availability: 

Secured access to the facility is available 24 hours a day, 7 days a week. Facility, power and network systems are monitored 24x7. Infrequent planned network and power outages will be pre-announced via email when required and kept to a minimum. Unplanned Data Center outages will be responded to by UW Information Technology staff, including after hours.

Price: 

Rates effective July 1, 2014 for FY2015.

Rates for Data Center Services (DCS) apply to all UW Information Technology data centers and are reviewed on an annual basis. 

Installation and Set-up rate: $1149.50 per rack cabinet*

Monthly rate:

  • Basic Service Full rack cabinet:  $412.50
  • Premium Service Full rack cabinet: $577.50
  • Local (on campus) Shared Single Unit Hotel Suite: $25.14 per U (one rack unit)
    • Plus $200.00 Standard Installation fee plus $85/hr any additional "Hands & Eyes" services
  • Premium UW Medical Centers full rack cabinet: $880.00

(UW Medical Centers / Auxiliary rate includes electricity surcharge)

Charges will appear on the UW Information Technology online Services & Equipment bill.

* Additional set-up charges will apply if non-UW Information Technology resources are required for set up (e.g., electrical contractors, TierPoint contractors). Additional set-up charges may also apply for complex custom network designs and implementations.

Additional Information: 

Important: All customers must comply with the following established policies and procedures listed below and found at http://depts.washington.edu/uwtscat/co-lo :

  • Local Shared Single Unit Hotel Suite Service limitations and restrictions
  • Data Centers and Mission Critical Facilities Operations Policy
  • Data Centers and Mission Critical Facilities Operations Procedure
  • Data Centers and Mission Critical Facilities Access and Physical Security Policy
  • Data Centers and Mission Critical Facilities Access and Physical Security Procedures


High-Level Overview of Roles and Responsibilities

 UW Information Technology:

  • Badges: Provide access badges to the data center, as requested by the customer.
  • Billing: Bill service charges to a UW budget number.
  • Maintenance: Provide facility maintenance.
  • Power: Provide power to server rack cabinet(s) for customer use.
  • Network: Provide, install, monitor, and maintain UW Information Technology EDGE switch(es) and router uplinks for customer use. Replace or repair UW Information Technology-provided equipment in the event of failure.
Customer:
  • Policies and Procedures: Adhere to all documented UW Information Technology data center policies and procedures listed above.
  • Technical & Billing Contacts: Provide UW Information Technology with current technical and billing contact information; update with personnel changes. 
  • Install/Support: Install and support all server hardware and software.
  • Network Disconnection: Customers may not disconnect uplinks (typically fiber) without prior approval from the Network Operations Center (NOC) at netops@uw.edu.  The NOC requires notification of any planned activity that will cause a network outage to the switch(es) that UW Information Technology manages within the cabinet.
  • Cabling: Provide cables from the switch ports to the servers. Adhere to procedures above regarding color coding.
  • Badges: Provide UW-IT badge information as requested on forms. Ensure proper procedures are followed under the Security Policy, including background checks.
  • Equipment Changes: Prior to adding or removing equipment from a co-location rack cabinet, contact UW Information Technology (help@uw.edu) to communicate estimated dates, power amounts, and equipment weight/load.
  • Power: Install equipment within cabinet power limits.
  • Budget Information: Provide a valid budget number for billing. 
  • Term: Provide 30-day notice to vacate cabinet or be billed for an additional month of service.  New charges will commence at the beginning of the month while discontinued services will stop at the end of a month.  Charges are based on a Cabinet Level Equivalent (CLE) for space, power and cooling limitations.
  • Report Outages: Contact UW Information Technology Data Center Strategy & Operations(DCSO) at dcso@uw.edu or 206-616-6360 to report facilities and/or power issues and outages.
Service Level Description: 

Initial queries are responded to within 2 business days. Network, power and environmental systems are monitored 24 hours a day, 7 days a week for disruptions. On-call staff are available for data center outage resolution.

Terms: Thirty (30) days notice via email to help@uw.edu is required for service termination. UW Information Technology will provide thirty (30) days notice for rate changes.  New charges will commence at the beginning of the month while discontinued services will stop at the end of a month.  Charges are based on a Cabinet Level Equivalent (CLE) for space, power and colloing usage.
 
The Standard service in the UW Tower data center includes:
 
Facility
  • A UW Information Technology-managed data center with proximity card-controlled access, a stable environment ASHRAE TIA-942 cooling for data centers at 99% of the time.
  • Use of full cabinets with 38 available U (Units; 1U = 1.75"), 19" mounting width, 24" external width; depth may vary but 48" is current standard.
Power
  • A single 208 volt circuit. Amperage varies but 30 amps is typical. Plug type varies by amperage.
  • 5, 6, or 10 Kilowatt maximum power draw per circuit, based on location (10KW in UW Tower).
  • Managed powerstrip(s).
  • Uninterruptable Power Supply (UPS) with a minimum 5-minute backup at full power (in UW Tower). 1 UPS provided with service. Additional UPS's may not be installed in cabinets.
  • Generator backup for customers who meet the following criteria:
    • Regulatory requirement
    • UW enterprise-wide, mission critical
    • Life safety
    • Back-up file server
    • Emergency response
    • Mirrored from a non-generator supported site
Network
  • Access to a 24-48 port network switch
  • 1 gigabit per second (1Gbs or GigE) uplinks
  • Separate subnet per customer
  • NOTE: only UW subnets are provisioned in UW Tower (no UW Medicine subnets)
Monitoring and Support
  • Network, power, and environment are monitored and supported 24x7.

The customer will

  • Insure the equipment (if desired). University property and equipment are not automatically insured for loss or damage due to theft, fire, flood, power spike, etc.  You can arrange for insurance through the Equipment Insurance campus-wide online program, which is administered by the Office of Risk Management. This program provides optional, low cost coverage for equipment owned, leased, or borrowed by University departments. You can find more information here: http://f2.washington.edu/treasury/riskmgmt/insure/EIS/uwtech/UTS/TSC/catalog/

Additional service details are located in the Policies and Procedures documents listed under "Additional Information" above.

 

Support Information: 

Technical or building access issues with existing service (e.g., loss of power or network connectivity to customer's equipment): Call UW Information Technology Data Center Strategy & Operations(DCSO) staff at 206-616-6360 (forwards to Operations staff after business hours) or email dcso@uw.edu.

General service questions and to request additional services: Call 206-221-5000 or email help@uw.edu with "Co-Location" in the subject line.

Billing questions or problems: Call 206-543-1997 or email help@uw.edu.

 

Contact for More Information: 

Email help@uw.edu (with "Co-Location" in the subject line) or call 206-221-5000.

Maintenance
Last Review Date: 
Tue, 2014-07-01
AttachmentSize
4 15 10_Data Centers Mission Critical Facilities Operational Policy.pdf113.95 KB
4 26 10_DC MCF Operational Procedures.pdf388.21 KB
5 20 10_DC and MCF Access and Physical Security Policy rev 1 1.pdf230.08 KB
11 17 10_DC MCF Access Physical Security Procedures B.pdf487.99 KB
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