UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Wireless Services

Service Description: 
  • Wireless connectivity to UW Campus, Internet, and various research networks via Wi-Fi 802.11 g/n and 802.11a/n where available.
  • Addressing via dynamic DHCP address assignments within registered UW IP address space or via private addressing and Network Address Translation (NAT).
  • 24x7x365 monitoring of network equipment, including on-call engineering staff for off-hours emergencies.
Service Options: 

Basic Wireless Network services described above.

Self-sustaining (enhanced) Wireless Network services may include:

  • Encrypted Wi-Fi Access
  • Support for Voice over IP on Wi-Fi
  • Wireless coverage expansion to new areas of existing buildings
  • Wireless coverage added to new construction/renovation
  • Advanced Wireless troubleshooting to support specific equipment or a specific use beyond basic network and Internet connectivity.
  • Custom engineered solutions
Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls

How to Order: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/help

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

 

Availability: 

Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages.  Service is monitored for interruptions and outage resolution 24x7.

Price: 

Basic services included in the Technology Recharge Fee.

Self-sustaining services

  • Additional Wi-Fi Coverage
    • Costs vary and require a design coordinated by UW-IT specific to the site and building construction, however on average each AP covers 2,400 square feet or 20 users, whichever is greater.  The square footage covered can vary substantially based on building construction types.
    • The cost per AP varies from $800-$2,500+ and consists of the following:
      • New Cat5e cable, pathway, and labor (varies based on building conditions): $300-$1,700+
      • Wired port activation charge:  $137
      • Indoor Wi-Fi AP (300Mbps): $370
      • Indoor Wi-Fi AP (450Mbps): $685
      • Outdoor Wi-Fi AP: Varies
Service Level Description: 

Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages. Service is monitored for interruptions and outage resolution 24x7.

Support Information: 

To report service outages, email netops@uw.edu or call 206-221-6000.  Facilities work may extend the timeframe for service delivery.  Estimates for both the charges and the timeframe will be provided before service orders are placed.

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Thu, 2013-07-18
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