UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Email, Calendaring, and Productivity Tools

MSCA (Microsoft Collaborative Applications)

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Your rating: None
Brief Service Description: 
A UW-wide offering of select Microsoft Office 365 services for collaboration and sharing.
Service Description: 
UW Microsoft Collaborative Apps offers the following Office 365 services for use with an eligible UW NetID: 
  • UW SharePoint Online (MySite):
    • 25GB storage for files and other data.
    • UW SkyDrive Pro: store, share and sync documents up to 2GB.
    • Office Web Apps: create, view and distribute Word, Excel, PowerPoint and OneNote documents. (Access Web App is currently unavailable.) 
    • Site mailboxes hosted on Exchange Online provide an additional 5GB of storage for email and attachments per site. 
    • SharePoint Sites for creating up to 2,000 Intranet web sites for collaboration and sharing.  
    • Social network that allows you share knowledge and start conversations. 
  • UW Lync Online:
    • Instant messaging with the UW Community and with others around the world via Lync open federation. 
    • Online meetings with up to 250 participants from the UW community, outside federated Lync organizations or anonymous. 
    • Desktop and application sharing.  
    • Real-time presence information, available to a wide range of applications like SharePoint and Outlook. 
    • Integrated with UW Exchange Local.
  • HIPAA Business Associates Agreement established between UW and Microsoft.
  • FERPA protections are included in the agreement with Microsoft. 

This service is enabled for current students, faculty, staff and clinicians.

Eligibility: 

UW faculty; UW staff; UW students; UW researchers; UW clinicians; For Shared NetIDs and sponsored NetIDs, accounts will be available upon request.

How to Order: 
These services are enabled by default for all current students, faculty, staff and clinicians. Shared NetIDs can be enabled for the service by the request of current faculty, staff or clinicians by sending a request to help@uw.edu.
Availability: 

24 hours a day, 7 days a week

Price: 

This service is included in the Technology Recharge Fee.

Service Level Description: 

The Service Level Agreement (SLA) with Microsoft guarantees 99.9% uptime.

Support Information: 
Limited support for service activation questions is available from the UW Information Technology Service Center. Questions regarding the use and features of the service should be directed to Microsoft. 
 
More details about UW Lync can be found at
 
More details about UW SkyDrivePro (UW SharePoint Online) can be found at http://www.washington.edu/itconnect/wares/online-storage/skydrive-pro/.
Contact for More Information: 

UW Information Technology Service Center 
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE) 
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu 
Phone: 206-221-5000 
Business Hours: http://uw.edu/itconnect/help

Maintenance
Last Review Date: 
Sat, 2014-07-12
Keywords: 
<p><span id="part1">email, calendar, microsoft, office 365, O365, Lync, chat, presence, collaboration, storage, link, lynk, MSCA, conference, sky drive, sharepoint, HIPAA, HIPPA, FERPA, skydrive</span></p>
Cost: 
<p><span id="part1"><strong>This service is included in the Technology Recharge Fee.</strong></span></p>
Notes: 
<p>6/6/2014 - Updated name to match Service Offering in Ymir - WFS</p> <p>10/07/13:&nbsp; Created new service entry.&nbsp; <span id="part1">DRAFT entry. Heidi Stahl will draft as of 10/4/13.</span></p> <p>10/08/13:&nbsp; Updated FERPA statement.</p>

Google Collaborative Applications

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Your rating: None
Brief Service Description: 
A UW-branded cloud service provided by Google that includes email, calendaring, and other collaboration tools
Service Description: 

This service is readily available for current students, faculty, staff, and alumni, as well as former students. Staff and faculty interested in this minimally UW-supported service should check with their departments first. Owners of Shared UW NetIDs (for example, departmental, course, or student activity organizations) may also set up a UW Google Apps account.

UW Google Apps offers the following through the Google Apps for Education program:

  • UW Google Email: Ad-free email with 30 GB of storage, and continued use of your @u.washington.edu or @uw.edu email address
  • Google Calendar: Schedule meetings, create events, and share calendars
  • Google Docs: Create, store, share, and collaborate on documents, spreadsheets, and presentations online
  • Google Sites: Create Web sites and incorporate photos, videos, calendars, and more
  • Google Talk: Instant messaging and computer-to-computer voice calling

More information can be found online at http://www.washington.edu/itconnect/connect/email/google-apps

Service Options: 

Several additional applications are available through UW Google Apps.  These applications are not included in the core services of Google Apps for Education and require a separate End User License Agreement (EULA).  UW Google Apps currently offers these additional applications:

  • Picasa 
  • Groups
  • Wallet
  • User Managed Storage
  • Blogger 
  • YouTube 
  • Google Maps 
  • Voice 
  • Analytics 
  • Moderator 
  • Webmaster Tools
  • Google Bookmarks
  • Google Books 
  • Google Code
  • Lucidchart (3rd party App)

 

Eligibility: 

UW faculty; UW staff; UW students; UW alumni; Shared UW NetIDs; former UW students. UW Medicine clinical faculty and staff are prohibited from forwarding email to Cloud-based services, including this UW Google Apps service. 

How to Order: 
Individuals can sign up on their Manage UW NetID Resources page at https://uwnetid.washington.edu/manage/. Click on the "UW Google Apps" tab on the left.

 

Availability: 

Google indicates that this service is generally available. Details concerning availability are provided in the End User License Agreement (EULA) when you sign up for this service.

Price: 

This service is included in the Technology Recharge Fee.

Additional Information: 
Some individuals may choose to establish accounts to expand collaboration opportunities, but may opt to maintain existing email services. 
Service Level Description: 

Details about the service level agreement are provided in the End User License Agreement (EULA) when you sign up for this service.

Support Information: 

Limited support is available from the UW Information Technology Service Center. This support is limited to activation questions.

Questions regarding the use and features of the service should be directed to Google.

More details can be found at http://uw.edu/googleapps.html#help

Contact for More Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Maintenance
Last Review Date: 
Thu, 2014-07-10
Keywords: 
<p>Google, Google Apps for Education, gmail, email, calendaring, shared calendaring, calendar, photos, share documents, alumni email, IM, chat, instant messaging, student, docs, sites, talk</p>

UW Windows Live

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Your rating: None
Brief Service Description: 
A UW-branded cloud service which provides access to many of Microsoft's online tools through a Microsoft Account.
Service Description: 
This service is readily available for current students, faculty, staff, and alumni, as well as former students. Staff and faculty interested in this minimally UW-supported service should check with their departments first. Owners of Shared UW NetIDs (for example, departmental, course, or student activity organizations) may also set up a UW Windows Live account.

UW Windows Live offers the following services through the provided Microsoft Account:

  • IT Academy: Learn about Microsoft's products through this excellent e-learning tool
  • SkyDrive: Store, access, and share your files anywhere online with 7 GB of storage
  • Office Web Apps: Use Word, Excel, Power Point, or One Note from your web browser
     

More information can be found online at http://uw.edu/windowslive

Service Options: 

None

Eligibility: 

UW faculty; UW staff; UW students; UW alumni; Shared UW NetIDs; former UW students. UW Medicine clinical faculty and staff are prohibited from forwarding email to Cloud-based services, including this UW Windows Live service.

How to Order: 
Individuals can sign up on their Manage UW NetID Resources page at https://uwnetid.washington.edu/manage/. Click on the "UW Windows Live" tab on the left.
Availability: 

Microsoft indicates that this service is generally available. Details concerning availability are provided in the End User License Agreement (EULA) when you sign up for this service.

Price: 

This service is included in the Technology Recharge Fee.

Additional Information: 
Some individuals may choose to establish accounts to expand collaboration opportunities, but may opt to maintain existing email services. 
Service Level Description: 

Details about the service level agreement are provided in the End User License Agreement (EULA) when you sign up for this service.

Support Information: 

Limited support is available from the UW Information Technology Service Center. This support is limited to activation questions.

Questions regarding the use and features of the service should be directed to Microsoft.

More details can be found at http://uw.edu/windowslive.html#help

Contact for More Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Maintenance
Last Review Date: 
Thu, 2012-09-06
Keywords: 
<p>Microsoft, UW Windows Live,&nbsp;cloud, Live, <a href="mailto:Live@Edu">Live@Edu</a>, Workspaces, SkyDrive,&nbsp;photos, share documents,&nbsp;student, Live ID, LiveID</p>

Virtual Email Domain

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Your rating: None
Brief Service Description: 
Forward email from all addresses at your domain to addresses at another domain
Service Description: 

The Virtual Email Domain Service is offered by UW Information Technology to UW units that need to have their own email domain without having to operate their own email systems. The service allows a mapping of email addresses such that email to <user>@domain and <list>@domain will be routed onwards.

UW Information Technology maintains the servers that route the mail, but the unit must provide the technical expertise to maintain email routing configuration files.

Obtaining (registering and maintaining) the domain name is the unit's responsibility. (Contact help@uw.edu for information and assistance in registering a washington.edu domain.)

 

Service Options: 

None at this time

Eligibility: 

UW academic units, UW administrative units, UW affiliated organizations

How to Order: 

Email: help@uw.edu
Phone: 206-221-5000

Availability: 
After service initiation and setup, redundant servers (deployed in separate data centers) provide 24 hours a day, 7 days a week domain aliases and forwarding services. Access for unit staff to maintain their configuration files is also available 24 hours a day, 7 days a week.
Price: 

Rates effective July 1, 2014 for FY2015.

  • One-time setup fee: $116.40
  • Monthly service charge: $25
Additional Information: 

Email forwarding is provided for individuals and distribution lists. Forwarding destinations need not be to UW, and addresses need not match UW NetIDs. Spam and virus protection is not included.

Service Level Description: 

Virtual Email Domain service is an always available service with minimal downtime.

Systems are monitored 24 hours a day, 7 days a week for disruptions, and on-call staff are available for outage resolution. UW Information Technology system administrators will manage and resolve any email reliability problems arising from third party greylisting, blacklisting, other anti-spam measures, or relay operations.

Standard Internet email protocols are supported. Total message size limits are 60 million bytes maximum.

 

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Contact for More Information: 

Email: help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2014-07-02
Keywords: 
<p>email, domain, email alias, email domain, managed email, forwarding, subdomain, vanity</p>

Alpine and Web Alpine Email Software

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Your rating: None
Brief Service Description: 
Email client that supports UW IMAP mail
Service Description: 

For information about how to use Alpine or Web Alpine for email at the UW, go to "Electronic Mail at the UW" at http://uw.edu/itconnect/email. The remainder of this information is for those who want to install Alpine as an email service. 

Alpine is a fast, easy-to-use email client that is suitable for both the inexperienced email user as well as for the most demanding of power users. Alpine is based on the Pine® Message System, which was also developed at the University of Washington.  Web Alpine is a Web-based version of Alpine.

Eligibility: 

UW faculty; UW staff; UW students; anyone who would like to install Alpine and Web Alpine

How to Order: 

To get more information about Alpine and to download the software, go to:
http://uw.edu/alpine

Availability: 

The software is available for download at any time.

Price: 

No charge.

Service Level Description: 

Alpine (and Web Alpine) is open source software released under the Apache License, Version 2.0. The software is provided on an 'as-is' basis.

Support Information: 

The UW is no longer actively developing Alpine and Web Alpine. However, the UW-sponsored electronic mailing list Alpine-Info covers features, bugs and workarounds, usage, installation, customization and more pertaining to the Alpine software. While unmoderated, it is intended primarily for discussion of matters of interest to systems/email administrators, developers, trainers, user support personnel, and others involved with Alpine messaging on a 'technical' level. For information on how to be added to or removed from the list, see Subscribing to the Alpine-Info mailing list (http://uw.edu/alpine/alpine-info/subscribing.html).

Contact for More Information: 
Maintenance
Last Review Date: 
Tue, 2013-06-11
Keywords: 
<p>Alpine, Web Alpine, Pine, WebPine, email, software, open source</p>
Notes: 
<p>10/1/2010 - Removed all information related to UW faculty, staff, and students. Entry is now written for the UW department or external entity that would want to use the software as an email service.</p>

Campus Event Calendars

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Your rating: None
Brief Service Description: 
Publish events of interest to your department, the UW, or the community.
Service Description: 

The UW Event Calendar enables departments to publish events of interest to their department and share them with UW community, as well as the general public. Each campus has a main campus event calendar; any department can create and share events to the campus calendar, as well as publish a view of their own calendar.  The main event calendars are available on the Web at: 
http://www.washington.edu/calendar

Authorized UW staff can make entries in the Campus Event  Calendars.

People who use the UW Event Calendars can filter views based on kinds of events (e.g., Arts, Lectures, Deadlines), and may subscribe to calendars via RSS, or export calendar events for import into other calendaring tools.

The Campus Event Calendar is powered by Trumba.

Service Options: 

None at this time.

Eligibility: 

UW faculty; UW staff; UW students; UW academic units; UW administrative units; General public

How to Order: 

The main campus  calendars are available on the Web at:
http://www.washington.edu/calendar

Please visit http://www.washington.edu/itconnect/connect/email/uw-event-calendar to learn how to set up an events calendar for your department or to publish events on the campus event calendars, please contact help@uw.edu.

Availability: 

Available 24 hours a day, 7 days a week.

Price: 

This service is included in the Technology Recharge Fee.

Service Level Description: 

Occasional maintenance windows may be scheduled.

Support Information: 
To request a new calendar, go to http://www.washington.edu/itconnect/connect/uw-event-calendar/request-new-calendar.  To add editors to a calendar, see http://www.washington.edu/itconnect/connect/uw-event-calendar/add-or-remove-netids-from-calendar-editor-groups for information. To request assistance with event creation and editing, or access to publish events on the campus calendar, please contact support (see below). If you have questions or concerns about a specific event, please refer to the contact information in the event listing itself.
 
Support for event calendars is provided 8:00 a.m. - 8:00 p.m., Monday - Friday,  and 1:00 - 8:00 p.m. Sunday by contacting the UW Information Technology Service Center.
 
UW Information Technology Service Center Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Email: help@uw.edu
Phone: 206-221-5000, option 2
Contact for More Information: 

Email help@uw.edu or call 206-221-5000, option 2.

Maintenance
Last Review Date: 
Wed, 2014-07-09
Keywords: 
<p>calendar, events, campus</p>
Cost: 
<p>6/6/2014 - Updated name to match Service Offering in Ymir - WFS</p>

Email Forwarding and Filtering

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Your rating: None
Brief Service Description: 
Set up delivery options for your UW Email
Service Description: 

Holders of UW email addresses get many services that control routing and delivery of email.

By default, UW Information Technology filters viruses and some spam sites for all email users.

All users can set email forwarding to a different address.  Users of UW Email (UW Deskmail) can create automated vacation messages, write custom filters and rules for email delivery, and control filtering of spam email through Email Delivery Manager.  Users of other email services like UW Exchange, UW Gmail, and UW Windows Live should refer to the documentation for those services to find out about message handling options.
 
Owners of devices that send email (like certain copiers or medical imaging machines) can authorize those devices to send email over the UW network.
 
Service Options: 
  • Email Delivery Manager (vacation messages, junk mail filtering, and custom rules) for UW Email (UW Deskmail)
  • Email forwarding
  • SMTP authentication exceptions

 

Eligibility: 

Email Forwarding: Anyone with a UW NetID, depending on the NetID service options selected; 

Email Delivery Manager: Users of the UW Email (UW Deskmail) service;

SMTP authentication exceptions: UW faculty; UW staff

How to Order: 
Availability: 

Hours available: 24 hours a day, 7 days a week

Price: 

This service is included in the Technology Recharge Fee.

Additional Information: 

Managing Your Email:
http://uw.edu/itconnect/email/uwemail.html#manage

How UW Email Works:
http://uw.edu/itconnect/email/uwemail.html

You may also be interested in the Virtual Email Domain service and the UW Shared Web Hosting service (for URL Forwarding information).

Service Level Description: 

Systems are monitored 24 hours a day, 7 days a week for disruptions.

Support Information: 

UW Information Technology Service Center Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Tue, 2013-06-11
Keywords: 
<p>email, forwarding, filtering, rules, infrastructure, SMTP submission</p>

Email Lists (Mailman)

0
Your rating: None
Brief Service Description: 
With controlled access, automatically distribute and archive email to subscribers
Service Description: 

Email lists make it easy to share email with a group of people. Messages sent to the list address are forwarded to the email address of each person subscribed to the list.

Service Options: 

None at this time

Eligibility: 

UW faculty, UW staff, UW students

How to Order: 

Information about starting an email list:
http://uw.edu/itconnect/email/mailman/owners

Information about subscribing to an email list: 
http://uw.edu/itconnect/email/mailman/subscribers

Create a course email list:
Go to MyUW (http://myuw.washington.edu), select the Teaching tab, then click on MyUWClass.

Availability: 

Hours available: 24 hours a day, 7 days a week, once your email list is established.

Email lists may take up to 2 business days to be created; Instructor Class Lists take an additional day to have the students automatically subscribed.

Price: 

This service is included in the Technology Recharge Fee.

Additional Information: 

Electronic mailing lists (email lists, also known as discussion groups) offer a highly efficient way to both disseminate information to a large number of people and hold long-distance discussions among many people. They are commonly used by UW students, faculty, and staff to communicate.

Email lists may be established for UW students, faculty, or staff who need a list to further their work at the University of Washington. Staff ownership and use of email lists is subject to the approval of their departments and supervisors.

All email lists must have at least one owner who is a current UW student, faculty, or staff. Additional owners do not have to be affiliated with the UW. All email list owners (including owners not affiliated with the UW) must have a valid UW NetID. 

Service Level Description: 

Setting up a Mailman list gives you an email address of the form <listname>@u.washington.edu. A special computer server processes mail sent to this address, screening it according to rules established for the list. It then distributes a copy of the message to every list member. List owners can manage their lists, adding and deleting list members and making changes to how the list operates via an administrative Web page set up for their list.

Support Information: 

UW Information Technology Service Center Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.uw.edu/itconnect/gethelp

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Thu, 2014-07-10
Keywords: 
<p>email lists, mailman, listserv, listproc, electronic mailing list, discussion groups</p>
Notes: 
<p>1/27/12: Changed service rep from David Wall to Greg Koester, the service manager, per Service Catalog meeting 1/27/12</p> <p><span>5/14/14: Added Laura Baldwin as new Service Manager -MM</span></p>

Bulk Email

0
Your rating: None
Brief Service Description: 
Send approved email to the UW community
Service Description: 
It is possible to send an email message to a large, pre-defined population of the UW community. UW Information Technology offers this service under very specific conditions delineated below.
 
Messages can be targeted to pre-defined groups or to more specific groups defined by such criteria as organizational code, occupation class code, etc. Pre-defined groups include: students, undergraduate students, graduate students, employees, faculty, staff, or members of the UW community. We can only send mail to those people who have email addresses based on their UW NetID. There are people at the UW who do not have a UW NetID and choose to use other mail services, either departmental services or outside services, who will not be reached.
 
To prevent this service from being overused, all messages to large lists of UW community members must be pre-approved by someone at the Vice President or Vice Provost level.
 
For more information and an online request form to send a bulk email message, see http://www.uw.edu/computing/email/bulkemail/

 

Service Options: 

None at this time

Eligibility: 

UW faculty, UW staff

Availability: 

Bulk email requests are accepted 8:00 p.m. - 5:00 p.m., Monday - Friday. 

Price: 

This service is included in the Technology Recharge Fee.

Service Level Description: 
Please allow at least 2 business days for your bulk email message to be approved and set up. If you are sending to a special list, allow 1 week for the recipient list to be retrieved and set up.
 
Bulk email is not guaranteed to be delivered to every person in a pre-defined group.
 
Bulk email is generally sent out during evening hours to avoid causing congestion in the email system during business hours.
 
Exceptions can be made for urgent messages.

 

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://www.uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://www.uw.edu/itconnect/gethelp
Contact for More Information: 
Maintenance
Last Review Date: 
Fri, 2013-06-07
Keywords: 
<p>bulk email, UW spam, mass mail</p>

UW Email

3
Your rating: None Average: 3 (1 vote)
Brief Service Description: 
Send, receive, and store email messages
Service Description: 
UW Email is an email service that allows electronic messages to be read and sent with a wide variety of email programs.  Web-based access is supported through Web Alpine.
Service Options: 

See Service Level Description for quota information.

Eligibility: 

UW faculty, UW staff.  Note:  General student access to this service has ended.  However, departments needing to grant students access to UW Email can contact help@uw.edu for details.

How to Order: 

 

The service can be activated by eligible individuals via a Web browser at the UW NetID Manage pages:

https://uwnetid.washington.edu/manage/?service/

Once the UW Email service is active, there are several ways to access it.  For more about that, see:

http://www.washington.edu/itconnect/email/uwemail.html

 

Availability: 
Available 24 hours a day, 7 days a week, with the exception of irregularly scheduled maintenance. 
Price: 

This service is included in the Technology Recharge Fee.

A basic limit of 5 GB is included for faculty, staff, and 1 GB for shared accounts.

Additional data storage for this service is available for a fee. To increase your storage limit, go to the Manage Your UW NetID Resources  page, where you can enter a budget number and set the amount. The rate is $0.76 per GB per month.

 

Additional Information: 
Service Level Description: 
Data storage limit is 5 GB for faculty, staff, and 1 GB for shared accounts.
 
UW Email service goal is to be an always available service with minimal downtime.

Systems are monitored 24 hours a day, 7 days a week  for disruptions. On-call staff are available for outage resolution.
 

 

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp
 
Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Wed, 2014-07-02
Keywords: 
<p>IMAP, Alpine, Web Alpine, email</p>
Notes: 
<p>2/25/13:&nbsp; Removed reference to&nbsp; <a href="http://uw.edu/itconnect/email/student_decom.html"><u><font color="#0066cc">ttp://uw.edu/itconnect/email/student_decom.html</font></u></a>&nbsp; because this link has been removed.&nbsp; See RT 1779892 for additional details.</p> <p>6/17/13:&nbsp; Updates to service provided by David Cox.</p> <div class="ExternalClass2E867596636749E7AEDC48F8C96B2754"> &nbsp;</div>