UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Data Networking

Virtual Private Network (VPN) Service

0
Your rating: None
Brief Service Description: 
Virtual Private Network to campus resources
Service Description: 

The Virtual Private Network (VPN) provides a way for users on- or off-campus to access restricted campus resources.  Features include: 

  • Encrypts traffic between client computer and VPN server
  • Access control via UW NetIDs and UW Groups
  • Works with Windows, Mac OS, iOS and other operating systems and devices that support SSTP or PPTP

 

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW Medical Center; Harborview Medical Center; requires a valid UW budget number

How to Order: 
Email help@uw.edu or call 206-221-5000.
Availability: 
The Virtual Private Network Service is intended to be available at any time; brief outages may occur for maintenance or server problems.

 

Price: 
  • The VPN Service is sold in 'chunks' of up to 40 users at $39.90/chunk/month, with a 1-chunk minimum. 
  • Charges for each 'chunk' will appear on your Technology Services & Equipment bill as a 'Nebula Managed Desktop', equal to the number of storage 'chunks' requested.
  • The UW Group that has been granted VPN access will be monitored twice a year and you will be notified of billing adjustments if your usage significantly exceeds the budgeted amount.
Additional Information: 

Instructions for set-up and management are available on our wiki page.   Assistance with these duties is provided via consulting services; email help@uw.edu and reference "VPN" in the subject line. 


 

Service Level Description: 

UW-IT responds to problem reports in one to four hours; response can be escalated if there is a critical problem. Our goal is always to minimize user downtime by responding as quickly as possible.

Support Information: 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE) 
Email: help@uw.edu 
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html 
Contact for More Information: 
Email help@uw.edu or call 206-221-5000
Maintenance
Last Review Date: 
Tue, 2014-03-18
Keywords: 
<p><span>VPN, virtual private network, connectivity</span></p>

Managed Firewall Service

0
Your rating: None
Brief Service Description: 
Managed Firewall Service
Service Description: 

UW-IT offers centralized, managed network firewall service as a for-fee add-on to a campus department's wired network connection. A network-based firewall plays an important part in a multilevel, multilayer security strategy that should also include other elements such as backup, anti-virus software, host-based firewalls, intrusion detection, and vulnerability scanning.

Firewalls use rules to define what traffic may travel to and from your designated network subnet(s). An example of a common firewall rule is one that allows only traffic to port 80 and 443 on a web server, but blocks access to any other ports in order to help protect the server operating system from unauthorized access. A wide variety of rule options are available.

Eligibility: 

UW faculty; UW staff; UW researchers; UW academic units; UW administrative units

How to Order: 

Service details are contained in this catalog entry. When ready to order, first read and understand the policies and procedures listed under "UW-IT and Customer Responsibilities" below. Then fill in and submit the Request Form.  You will be asked for details regarding your network, budget number, etc.

For further questions and information:
Email: help@uw.edu
Phone 206-221-5000

Availability: 

Service is available 24 hours a day, 7 days a week with the exception of upgrades, maintenance, and outages. Service is monitored 24x7 for interruptions and outage resolution.

Price: 

There is a one-time installation fee of $657.12. There is no monthly recurring fee for this service.

Additional Information: 

UW-IT and Customer Responsibilities

Customer’s acceptance of the Firewall Service constitutes acknowledgement and acceptance of the following:

UW-IT responsibilities:

  •     Functionally integrate the centralized firewall appliance/utility into the UW Campus Wired Network.
  •     Operate, maintain, upgrade, and monitor the firewall appliance/utility, 24x7  (excluding planned outages, maintenance windows, and unavoidable events).
  •     Prepare and deploy firewall rules per the customer-defined functionality.


Customer Responsibilities:

  •     Designate up to two specific staff (name, title, contact information) who are authorized to define firewall rules and request changes (“Customer’s Authorized Firewall Contact(s)”). If staff roles/responsibilities change, it is Customer’s responsibility to update UW-IT as to the current authorized staff for firewall services. The authorized staff will:
    • Clearly define the desired function of the firewall rules.
    • Review UW-IT prepared rules and, once applied, confirm they are operating as expected.
  •     Requests for firewall policy rule changes will only be accepted from Customer’s Authorized Firewall Contact(s).  Firewall policy rule change requests should be submitted to help@uw.edu. A minimum of two business days advance notice is required for policy rule change requests to be reviewed.
  •     Provide a 24x7 point of contact who will receive firewall service outages notifications, outage reports, and with whom UW-IT can coordinate emergency maintenance. This should include, but is not limited to, the designated authorized staff.
  •     Report firewall related problems to help@uw.edu.
  •     It may be the case that customer will or should deploy firewall services to comply with regulations, standards, and/or policies (e.g., security requirements associated with funding agencies or federal privacy regulations). Knowledge of regulations, standards, and/or policies that apply to customer, and compliance therewith, is customer’s sole responsibility. UW-IT will create rules to meet customer’s stated requirements. It is customer’s responsibility to assure that those rules and the resulting performance of the firewall service comply with any applicable regulations, standards, and/or policies by which customer must abide.
     
Service Level Description: 

Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages. Service is monitored 24x7 for interruptions and outage resolution.
 

Support Information: 

To report service outages, email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Fri, 2014-04-25
Keywords: 
<p>Firewall</p>
Notes: 
<p>8/13/13: Original entry created.&nbsp; Pricing information added in afternoon.</p> <p>8/15:&nbsp; Link to request form added.&nbsp; Published.</p> <p>3/14/14:&nbsp; Added note that service is not available at this time.</p> <p>4/25/14:&nbsp; Removed note that service is not available as it is now!</p>

Wi-Fi Wireless Service

0
Your rating: None
Brief Service Description: 
Basic Wi-Fi wireless network service provides Wi-Fi connectivity in covered areas to the UW Campus, Internet and various research networks. Covered areas include the majority of indoor spaces on the Seattle, Bothell and Tacoma campuses as well as UW Medicine locations.
Service Description: 
  • Wireless connectivity to UW Campus, Internet, and various research networks via Wi-Fi 802.11a/g/n and 802.11ac where available.
  • Addressing via dynamic DHCP address assignments within registered UW IP address space.
  • 24x7x365 monitoring of network equipment, including business hour maintenance, support and off-hours emergencies.
  • Authentication with a valid UW NetID is required to access non-UW resources.
  • Encrypted, guest Wi-Fi access is available to users from participating institutions via the eduroam service.
  • UW faculty, students and staff with valid UW NetID receive encrypted, guest Wi-Fi access when visiting other participating eduroam institutions.
Service Options: 

Basic Wi-Fi Network services described above.

Self-sustaining (enhanced) Wi-Fi Network services may include:

  • Encrypted Wi-Fi Access
  • Support for Voice over IP on Wi-Fi
  • Private addressing and Network Address Translation (NAT)
  • Wi-Fi coverage expansion to new areas of existing buildings
  • Wi-Fi coverage expansion to new outdoor areas
  • Wi-Fi coverage added to new construction/renovation
  • Advanced troubleshooting to support specific equipment or a specific use beyond basic network and Internet connectivity.
  • Custom engineered solutions.
Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls

How to Order: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/help

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

 

Availability: 

Service is available 24 hours a day, 7 days a week, and 365 days a year with the exception of upgrades, maintenance, and outages.

Price: 

Basic services included in the Technology Recharge Fee.

Self-sustaining services

  • Additional WiFi Coverage
    • Costs vary and require a design coordinated by UW-IT specific to the site and building construction, however on average each AP covers 2,400 square feet or 20 users, whichever is greater. The square footage covered can vary substantially based on building construction types.
    • The cost per AP varies from $800-$2,500+ and consists of the following:
      • New cat5e cable, pathway, and labor (varies based on building conditions): $200-$1,700+
      • Wired port activation charge: $137
      • Indoor WiFi AP: $400
      • Indoor WiFi AP (high capacity): $525
      • Outdoor WiFi AP: Varies
Service Level Description: 

Service is monitored for interruptions and outage resolution 24x7x365.

Support Information: 

To report service outages, email help@uw.edu or call 206-221-5000.

Facilities work may extend the time-frame for service delivery. Estimates for both the charges and the timeframe will be provided before service orders are placed.

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Tue, 2014-07-01
Keywords: 
<p>Wi-Fi, Network, AP, Access Point, Wireless, Hotspot</p>
Notes: 
<p>New service added 2/11/13.</p> <p>correct url for business hours per Jan&nbsp;`MM 7/17</p> <p>7/1/14: Updated as per Shane&#39;s RT ticket 2287913. GCD</p>

UPS to Support Campus Switches

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Your rating: None
Brief Service Description: 
Provide backup power support for network switches critical to departmental network connectivity
Service Description: 

This service provides backup power support using Uninterruptable Power Supplies (UPS) to UW Information Technology maintained network switches that provide network connectivity to departmental equipment. This UPS service is intended to provide backup power to switches serving critical equipment adversely affected by power outages.

Service Options: 

The type and number of UPS installed will be determined by UW-IT. 

The customer will provide a list of the network ports needing protection. This will allow UW-IT to determine which UW-IT switches require UPS support and the type of UPS needed.

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW Medicine Neighborhood Clinics

How to Order: 

UW Information Technology Service Center

Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)

Online Help Form: http://www.uw.edu/itconnect/help

Email: help@uw.edu

Phone: 206-221-5000

Business Hours: http://www.uw.edu/itconnect/gethelp

Availability: 

Available 24 hours a day, 7 days a week. Response time during off-hours may be slower due to decreased off-hours staffing levels.

Price: 

Costs are recovered for this service by recharging for the labor time and materials costs.

The current rate for labor is $82.76 per hour.  A typical UPS configuration and installation is 4 hours of labor.

Materials and parts are charged at cost. A typical UPS is $1200.00.

Repair and maintenance of the UPS equipment is also billed at time and materials rates.  The typical maintenance schedule for a UPS battery replacement is 3 years.

Additional Information: 

Facilities work may extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided before service orders are processed.

Service Level Description: 

Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages. Service is monitored for interruptions and outage resolution 24x7.

The customer will:

  • Insure the equipment (if desired). University property and equipment are not automatically insured for loss or damage due to theft, fire, flood, power spike, etc.  You can arrange for insurance through the Equipment Insurance campus-wide online program, which is administered by the Office of Risk Management. This program provides optional, low cost coverage for equipment owned, leased, or borrowed by University departments. You can find more information here: http://f2.washington.edu/treasury/riskmgmt/insure/EIS
     
Support Information: 

To report service outages, email netops@uw.eduor call 206-221-6000.

Contact for More Information: 

Email help@uw.eduor call 206-221-5000.

Maintenance
Last Review Date: 
Mon, 2013-06-17
Keywords: 
<p>UPS, switch, power, backup, outage, electrical, network, downtime, Uninterruptible, Power, Supply</p>
Cost: 
<p>Bill current labor rates for&nbsp;Access Services&nbsp;team.</p> <p>Price includes travel time.</p> <p>Add cost of 1 hour of labor for NDT-EDGE to move power cord of switch from building power to UPS during afterhours maintenance window.</p>
Notes: 
<p>When surveying closet to determine if UPS can be used, take into account space and power requirements of UPS. Also take into account distance of UPS from switch to check if&nbsp;a power strip will be required.</p>

Wired Network Services

0
Your rating: None
Brief Service Description: 
Wired network connectivity
Service Description: 

Basic network connectivity that offers various options per the customers' requirements.  Includes network engineering, network and security operations, and Internet connectivity.  

For a description of wireless and cellular network connectivity see Wireless Services.
 
Basic Networking services include:
  • Wired connectivity to UW campus, Internet, and various research networks; 10/100/1000 Mbps to the wall port as building wiring permits. Basic rate limited to 2 ports per capita.  Total bandwidth available to a building is based on aggregate usage, with a minimum of 1Gbps per building.
  • Dual router uplinks within the same routing center for router redundancy via Virtual Router Redundancy Protocol (VRRP)
  • Best effort Class of Service priority. UW campus backbone networks are upgraded as needed on aggregate traffic levels.
  • Static or DHCP address assignments within registered UW IPv4 address space based on demonstrated need.
  • IPv6 address allocations from registered UW IPv6 address space. Addresses may be statically assigned or assigned via Stateless Autoconfig (SLAAC) Additional IPv6 Information
  • DNS name reservation.
  • Domain name registrations under washington.edu and uw.edu.
  • UW campus-level Intrusion Protection/Prevention/Detection system (IPS & IDS)
  • Local UW campus addresses (p172 addresses) with Network Address Translation (NAT) service in place for off-campus access.
  • 24x7x365 monitoring of core and edge network equipment ("to the wall port"), including on-call engineering staff for off-hours emergencies.
  • Customers must abide by UW Acceptable Use Policy

 

Service Options: 

Basic Network services described above.

Self-sustaining (enhanced) Network services may include:

 
  • Unplanned wiring, switch, and wireless upgrades or network expansion
  • Managed Firewall (subnet level)  https://www.washington.edu/itconnect/connect/uw-networks/firewall/
  • Router redundancy between routing centers.
  • A redundant router connection via Virtual Router Redundancy Protocol (VRRP) between UW-IT routing centers, for diversity across the entire campus.  Costs vary depending on the connection speed desired, actual type/model of equipment for your location, and the facilities available at the location.  See Price section below for rates.
  • External domain name registrations (not under washington.edu or uw.edu)
  • With prior review from UW-IT Network Engineering, UW-IT will route Wake on LAN (WoL) packets across multiple subnets.  See Price section below for rates.
  • Custom engineered solutions
Eligibility: 

UW faculty; UW staff; UW students; UW students in residence halls; UW researchers; UW clinicians; UW academic units; UW administrative units; UW Medical Center; UW Physicians Network and Neighborhood Clinics; UW Medicine Neighborhood Clinics; UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

How to Order: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/help

UW Medicine & clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.
Availability: 

Available 24 hours a day, 7 days a week. Response time during off-hours may be slower due to decreased off-hours staffing levels.  

The UW wifi network is only available in select locations.

 

Price: 

Basic services included in the Technology Recharge Fee.

  • For departments covered by the Technology Recharge Fee, there is no per port monthly charge. $137 per port installation charge.
  • For departments not covered by the Technology Recharge fee, there is a $14.30 per port monthly charge. $137 per port installation charge.
  • Rates do not include any applicable facilities charges.  Customers are responsible for any charges incurred when pulling new wire for ethernet connections. Facilities work will also extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided before service orders are placed.

Self-Sustaining rates effective July 1, 2013 for FY2014.

  • $137 per port installation charge. Rate does not include any applicable facilities charges.  Customers are responsible for any charges incurred when pulling new wire for ethernet connections. Facilities work will also extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided before service orders are placed.
  • Managed Firewall (subnet level) https://www.washington.edu/itconnect/connect/uw-networks/firewall/
    • $657.12  one-time installation fee
    • There is no monthly recurring fee for this service
  • Domain name reservations external to washington.edu
    • Variable rate
  • High-performance/reliability networks
    • Variable rate based on design
  • Subnet VPN
    • $299.48 Monthly per VPN
  • VRRP approximate costs are between $2181 (1Gigabit Ethernet) and $11,500 (10 Gigabit Ethernet) for a one-time fee; there is no monthly recurring charge.
  • Wake on LAN.  Standard configuration is offered at no charge.  Customized solutions available at prevailing hourly rates.
  • Custom engineering consulting available at prevailing hourly rates.

 

Service Level Description: 
Service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and outages. Service is monitored for interruptions and outage resolution 24x7.  Ethernet Ports - installations, moves, adds or changes: 7-10 business days.
 
Note: As of Dec. 1, 2013,we are currently experiencing a large volume of requests. Service requests are currently scheduling 14-19 business days out. This note will be updated as this status changes.
Support Information: 
To report service outages, email netops@uw.edu or call 206-221-6000.
 
Facilities work may extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided before service orders are placed.

 

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Thu, 2014-07-10
Keywords: 
<p>Internet, Ethernet, wifi, wireless, firewall, Gibraltar, FWSM, Tipping Point, IPS, IDS, p172, DNS, DHCP, IP, TCP/IP, MetroE, ET, Domain name, Network Solutions, Registrar, monitoring, Vpn, Firewall, Port</p>
Notes: 
<p>Network Operations works with Customer Services to complete domain registration requests when URL forwarding or masking is requested.</p> <p>2/16/12:&nbsp; Fixed Get Help link</p> <p>6/20/12:&nbsp; Updated to FY13 rates</p> <p>7/25/12:&nbsp; Added information for IPv6</p> <p>2/11/13:&nbsp; Revised to be Wired Network Services (was UW Network Connectivity).&nbsp; Wi-fi entry also added 2/11/13 to complement the Wired Network Services entry.</p> <p>4/12/13:&nbsp; WoL temporarily unavailable.&nbsp; Updated eligibility list for Medicine customers.</p> <p>6/26/13:&nbsp; Added second link for temporary firewall unavailabilty</p> <p>6/28/13:&nbsp; Updated rates and used Core rate for WoL pricing</p> <p>7/18/13:&nbsp; Removed underlining from URLs; standardizing fonts will take more time.&nbsp; Saving but not publishing at this time, 08:26.</p> <p>7/18/13:&nbsp; Changed firewall references to https://www.washington.edu/itconnect/connect/uw-networks/firewall/</p> <p>8/13/13:&nbsp; Updated information for firewall service and charges</p> <p>8/16/13:&nbsp; Update WoL pricing</p> <p>9/20/13:&nbsp; Attached p172 and RFC1918 documents.&nbsp; Adjusted Basic Networking services section and Additional Information section.</p> <p>12/09:&nbsp; Added text in Service Level Description denoting installation delays due to heavy volume.</p> <p>12/23:&nbsp; Installation delays are now 11 days out but expected to return to normal on 12/27.</p> <p>12/27:&nbsp; Removed extended service delivery time.</p> <p>07/10/14: Updated as per annual update process - MM</p>

Off-Campus Communications Services

0
Your rating: None
Brief Service Description: 
Provides phone and data connectivity for off-campus locations
Service Description: 

Off-Campus Communications Services allows groups physically located off campus to be connected to the UW phone and data networks. UW-IT can provide desktop phone service that provides 5-digit dialing to other UW numbers, as well as the Regional Calling Service that allows local dialing to most locations from Bellingham to Olympia.  In addition, customers can choose to be connected to the UW data network at various speeds using a UW-installed wired, wireless or combined connection.

Service Options: 

The following options are available with this service: 

Connectivity Options
These options enable direct access to the UW Network from the off-campus location. The high-speed options can be costly and can require 6-18 months to arrange. Advanced planning with the Real Estate Office and UW-IT is strongly recommended. Options include:

  • T1 Line and T1 Line Mileage

The T1 line is ideal for low bandwidth requirements. Each T1 line is 1.5Mbps. In general, a site may order up to four T1 lines for a total of 6Mbps before other options are explored. Mileage charges may apply based on which central office provides the T1 line. Allow three to four weeks for order processing, installation, and testing. An Out of Band Modem Line is required with this option.
 

  • Qwest QMOE (Qwest Metro Optical Ethernet)

QMOE is a leased fiber service integrated with the UW Data Network. In general, QMOE connections will either be 20Mbps, 50Mbps, or 100Mbps, but other bandwidth options may be available such as 500Mbps and 1000Mbps. There is a minimum four-year term requirement. Allow at least three months for order processing, installation, and testing. An Out of Band Modem Line is required with this option.
 

  • UW Metro Area Ethernet

UW Metro Area Ethernet is used to provide 1000Mbps connections. Allow approximately one year to provision because of dependencies for permits and coordination with the City of Seattle.
 

Communication Infrastructure
This includes cabling and telecommunication room(s). Site evaluations will determine requirements, options, and cost estimates and are often coordinated with the help of the Real Estate Office and the building's owner/manager.

Desktop Telephone Service
UW-IT telephone service features available on campus are also available off campus, with a few exceptions for locations outside of the Puget Sound area. Please see the detailed description for Telephone services.

Wired Ethernet Service
This allows for connectivity between workstations at the off-campus location at speeds up to 1Gbps. Wired Ethernet Service features available on campus are also available off campus. Please see the detailed description for UW Network Connectivity services. 

Wi-Fi Service 
This allows for connectivity between workstations at the off-campus location using 802.11a/b/g/n wireless technology. Please read the detailed UW Wireless Policy.

Other
Sites may optionally be furnished with the following services as needed:

  • UW-IT managed subnet-level firewall.
  • A redundant router connection via Virtual Router Redundancy Protocol (VRRP) for high availability.
  • If the site cannot connect directly to the UW network, an IPsec VPN can extend UW data network connectivity through a secondary Internet Service Provider. UW telephone, wired, and Wi-Fi services may not be available with this connectivity option.
Eligibility: 

UW academic units; UW administrative units. UW Medicine and clinical departments should email UW Medicine IT Services at mcsos@uw.edu for service.

How to Order: 

If you already have UW-IT phone and data services at an off-campus location and need to add, disconnect, or change the service:

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help

Email: help@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/help

UW-IT partners with the Real Estate Office to provide phone and data services for new off-campus locations. The Real Estate will help fill out the form below for most new locations. To contact the Real Estate Office directly, please email uwreo@uw.edu with "Attention Tenant Services Manager" in the subject line.

For locations not served by the Real Estate Office, the form may be filled out directly, and they will receive a copy.

When filling out this SharePoint Request Form, please log in using this format:

  • Login: NetID\yourNetID
  • Password: yourNetID password

 

Availability: 

Off-campus connectivity and troubleshooting is available 24 hours a day, 7 days a week. Response time during off-hours may be slower due to decreased off-hours staffing levels.

Price: 

Connectivity Options

Connectivity Type Installation Charges Monthly Charges Other Charges
T1

$940 for a new install

$470 to add T1's

Each T1 Line: $242.31

Monthly T1 Line Mileage (if applicable): $26.88 per mile

Out of Band Modem line: $36.81 per month

QMOE (Qwest) $470 + applicable facility charges (estimated facility charges ~$2,500 - $10,000)

20Mbps or 50Mbps: $1221.79

100Mbps: $2,052.14

Out of Band Modem Line: $36.81 per month
UW Metro Area Ethernet 1000Mbps: $940 + applicable construction and facility charges (estimated construction and facility charges ~$30,000 - $250,000) Monthly Charge for 1000Mbps: $736.24  

Communication Infrastructure
A site evaluation is required for estimates because costs can vary widely depending on the location and services needed.

  • Telecommunications Closet/Room: Average is $10,000+ per telecommunications closet/room/IDF.
  • Cabling: Average is $175 per cable run (for 150 ft. cable). The standard is 3 cables per outlet for a total of $525 per outlet.
     

Desktop Telephone Service
See Telephone Service. Depending on the service address and the number of telephone lines, additional mileage charges may apply. An estimate will be provided once a service address is confirmed and evaluated.

Wired Ethernet Service
See UW Network Connectivity.

Wi-Fi Service
Costs can vary from $800 - $250,000 depending on approximate square footage, number of access points, and number of "general purpose" Wi-Fi users.

Managed Subnet-Level Firewall

  • Installation Charge for UW fiber connected site: $2,700
  • Monthly Charge for UW fiber connected site: $42.00 (includes one rule set change per month)
  • Installation Charge for T1 or QMOE connected site: $214
  • Monthly Charge for T1 or QMOE connected site: $16.92 (includes one ruleset change per month)

 Subnet ipSec Virtual Public Network (VPN)
Charges from a secondary Internet Service Provider (ISP)are arranged between the customer and the ISP. The following UW-IT charges also apply:

  • Installation Charge: Three hours of Network Engineering @ $120.50 per hour
  • Monthly Charge: $302.00
  • Monthly Charge for Out of Band Modem Line: $36.81
Additional Information: 

Requires a valid UW budget number.

Service Level Description: 

Service is dependent on external service providers, and is generally available 24 hours a day, 7 days a week. Service is monitored by the UW Information Technology Network Operations Center. Response time during off-hours may be slower due to decreased off-hours staffing levels.

Support Information: 
Email: help@uw.edu

Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

 

Contact for More Information: 

Email help@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Mon, 2014-03-17
Keywords: 
<div> DS1, T1, Dark Fiber,&nbsp;MetroE, ET, Off-campus, Ethernet,&nbsp;DRKFBRPR, point-to-point, ETAR, VPN, Mbps, Bandwidth, QMOE, Qwest, connectivity, modem, speed, firewall</div>
Notes: 
<div> <p>Subnet VPN may also be referred to as the Campus Network VPN.</p> <p>The following information is linked from REO&rsquo;s FAQ page and still includes pricing information: <a href="http://www.washington.edu/itconnect/phones/policies.html#reloc"><u>http://www.washington.edu/itconnect/phones/policies.html#reloc</u></a>, <a href="http://www.washington.edu/itconnect/phones/graphics/data.pdf"><u>http://www.washington.edu/itconnect/phones/graphics/data.pdf</u></a>.&nbsp;</p> <div> We need to confirm what locations we can provide all telecom features</div> <div> We will offering sometime in the future a Fax to Email gateway that allows for sending and receiving faxes right from your PC.<span class="Apple-converted-space">&nbsp;</span></div> <div> &nbsp;</div> <div> 3/28/13:&nbsp; Per Mary Hoverson&#39;s request, RT 1817115, I changed references from &quot;UW Real Estate Office&quot; to &quot;Real Estate Office&quot;.</div> <div> 6/7/13:&nbsp; Fixed broken link to UW Wired Network Services.</div> <div> 6/10/13:&nbsp; Fixed another instance of broken link to UW Wired Network Services.</div> </div> <p><br /> 6/26/13:&nbsp; Added link to information on firewall being temporarily unavailable.</p> <p>7/12/13:&nbsp; Fixed help form URL</p> <p>3/17/14 - Updated email address for contact to help@uw.edu as per single point of contact project/removed other contact information</p>