A UW-wide offering of select Microsoft Office 365 services for collaboration and sharing.
UW Microsoft Collaborative Apps offers the following Office 365 services for use with an eligible UW NetID:
UW SharePoint Online (MySite):
25GB storage for files and other data.
UW SkyDrive Pro: store, share and sync documents up to 2GB.
Office Web Apps: create, view and distribute Word, Excel, PowerPoint and OneNote documents. (Access Web App is currently unavailable.)
Site mailboxes hosted on Exchange Online provide an additional 5GB of storage for email and attachments per site.
SharePoint Sites for creating up to 2,000 Intranet web sites for collaboration and sharing.
Social network that allows you share knowledge and start conversations.
UW Lync Online:
Instant messaging with the UW Community and with others around the world via Lync open federation.
Online meetings with up to 250 participants from the UW community, outside federated Lync organizations or anonymous.
Desktop and application sharing.
Real-time presence information, available to a wide range of applications like SharePoint and Outlook.
Integrated with UW Exchange Local.
HIPAA Business Associates Agreement established between UW and Microsoft.
FERPA protections are included in the agreement with Microsoft.
This service is enabled for current students, faculty, staff and clinicians.
UW faculty; UW staff; UW students; UW researchers; UW clinicians; For Shared NetIDs and sponsored NetIDs, accounts will be available upon request.
How to Order:
These services are enabled by default for all current students, faculty, staff and clinicians. Shared NetIDs can be enabled for the service by the request of current faculty, staff or clinicians by sending a request to firstname.lastname@example.org.
24 hours a day, 7 days a week
This service is included in the Technology Recharge Fee.
Service Level Description:
The Service Level Agreement (SLA) with Microsoft guarantees 99.9% uptime.
Limited support for service activation questions is available from the UW Information Technology Service Center. Questions regarding the use and features of the service should be directed to Microsoft.
<p><span id="part1"><strong>This service is included in the Technology Recharge Fee.</strong></span></p>
<p>6/6/2014 - Updated name to match Service Offering in Ymir - WFS</p>
<p>10/07/13: Created new service entry. <span id="part1">DRAFT entry. Heidi Stahl will draft as of 10/4/13.</span></p>
<p>10/08/13: Updated FERPA statement.</p>
End-to-end content delivery, storage and security solutions for digital media
MediaAMP™ offers end-to-end content delivery, storage and security solutions designed to overcome current limitations and address emerging trends while being flexible and extensible. Cloud Services, infrastructure and tools for storing, managing and delivering digital assets, streaming media and protected content.
• Secure Streaming (encrypted/HIPAA aligned)
• HTTP Live Streaming (HLS/adaptive)
• Live and on-demand RTMP/RTSP Streaming
• MultiStream Capture & Recording
• Media Publishing & Distribution Services
• Workflow Automation
• Transcoding Services (support for all major audio/video codecs)
• Internal & 3rd Party CDN Services
• Section 508 Compliant Services / User Interface
• Streaming & On-demand Delivery
• XML/RSS/MRSS Feeds and Playlists
• Content and Geo-Restrictions
• Ad Policies & Video Monetization (pre/mid/post rolls, content overlays, logo insertions)
• Mobile Content Delivery
• External Syndication
• IPTV & Broadcast (TVE) Workflows / Episode Programming (EPG)
• Auto-transcription (content search/captioning)
• Authorization/Authentication against various IdPs (including federated)
• Easy to use reporting web interface, support for 3rd party analytics
• Auditing and proof-of-performance integrations available
• Workflow Development
• Middleware Development and Integration
• User Interface Design/Development/Information Architecture
• Infrastructure Design, Architecture, Integration
• Fully managed accounts
UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW affiliated organizations; UW Medical Center; Harborview Medical Center; UW Physicians Network and Neighborhood Clinics; UW Medicine Neighborhood Clinics
How to Order:
email@example.com or 206-486-6233
Available 24 hours a day, 7 days a week
Pricing is a monthly subscription or based on type of engagement.
MediaAMP Media Manager for Canvas (MMC): $80.00 per month per course owner (i.e. faculty user), per course, with a limit of 100 media objects. To request the MMC for your Canvas course, please send a message to firstname.lastname@example.org, with the course name or course ID and your budget number.
MediaAMP Cloud Service Accounts:
• MediaAMP T1 (Small)
• MediaAMP T2 (Medium)
• MediaAMP T3 (Large)
• MediaAMP T4 (Enterprise)
For more information about pricing for other tiers and to find out which tier is right for you, contact MediaAMP at email@example.com.
<p><span>02/10/15 - Replaced pricing information per REQ0172769 - geode<br />
02/08/15 - Added Service Option "MediaAMP Media Manager for Canvas"; added price for the MediaAMP Media Manager for Canvas (MMC) service - geodean<br />
06/25/14 - Updated HIPAA statement to read "HIPPAA aligned" rather than "compliant" as per directive from Karalee -Michelle</span></p>
Cloud-based, campus-wide, lecture capture and presentation recording software
Panopto is replacing Tegrity and is a cloud-based, lecture capture presentation recording service that allows for easy recording and reviewing of courses, lectures and presentations. Panopto is designed to make the lecture capture process easy. Recordings in Panopto are viewable on most browsers and mobile devices. We recommend creating all new recordings in Panopto as Tegrity will be retired on March 20, 2015.
UW faculty; UW staff; UW students; UW researchers; Anyone with a UW NetID.
<p>7/27/12: Greg is making some style edits to the SharePoint entry today. Mary added this entry to Drupal to prepare for content. Tammy will add to Drupal once Greg is finished. I added "Tegrity" as the URL path name, but should it be LectureCapture instead?</p>
<p>11/9/12: added Teaching and Learning category; added that to this service ~ Mary</p>
<p>3/17/14: Updated email address for contact to firstname.lastname@example.org as per single point of contact project -Michelle</p>
<p><span>5/14/14: Added Laura Baldwin as new Service Manager -Michelle</span></p>
<p>07/10/14: Updated to include info on Panopto -Michelle</p>
<p>12/11/14: Changed Tegrity retire date as per REQ0109856 -Michelle</p>
A UW-branded cloud service provided by Google that includes email, calendaring, and other collaboration tools
This service is readily available for current students, faculty, staff, and alumni, as well as former students. Staff and faculty interested in this minimally UW-supported service should check with their departments first. Owners of Shared UW NetIDs (for example, departmental, course, or student activity organizations) may also set up a UW Google Apps account.
UW Google Apps offers the following through the Google Apps for Education program:
UW Google Email: Ad-free email with 30 GB of storage, and continued use of your @u.washington.edu or @uw.edu email address
Google Calendar: Schedule meetings, create events, and share calendars
Google Docs: Create, store, share, and collaborate on documents, spreadsheets, and presentations online
Google Sites: Create Web sites and incorporate photos, videos, calendars, and more
Google Talk: Instant messaging and computer-to-computer voice calling
Several additional applications are available through UW Google Apps. These applications are not included in the core services of Google Apps for Education and require a separate End User License Agreement (EULA). UW Google Apps currently offers these additional applications:
User Managed Storage
Lucidchart (3rd party App)
UW faculty; UW staff; UW students; UW alumni; Shared UW NetIDs; former UW students. UW Medicine clinical faculty and staff are prohibited from forwarding email to Cloud-based services, including this UW Google Apps service.
A UW-branded cloud service which provides access to many of Microsoft's online tools through a Microsoft Account.
This service is readily available for current students, faculty, staff, and alumni, as well as former students. Staff and faculty interested in this minimally UW-supported service should check with their departments first. Owners of Shared UW NetIDs (for example, departmental, course, or student activity organizations) may also set up a UW Windows Live account.
UW Windows Live offers the following services through the provided Microsoft Account:
IT Academy: Learn about Microsoft's products through this excellent e-learning tool
SkyDrive: Store, access, and share your files anywhere online with 7 GB of storage
Office Web Apps: Use Word, Excel, Power Point, or One Note from your web browser
UW faculty; UW staff; UW students; UW alumni; Shared UW NetIDs; former UW students. UW Medicine clinical faculty and staff are prohibited from forwarding email to Cloud-based services, including this UW Windows Live service.
Browser-based collaboration and document-management tool
Rates for this service are for FY15
UW SharePoint is a Web application platform that solves customer needs for team collaboration, business process improvement, and Web publishing. The current version of UW SharePoint is SharePoint 2010.
As a platform, UW SharePoint can be used in a number of ways to provide value to those using it. UW SharePoint can help:
Improve collaboration capability between individuals, teams, departments, and schools
Provide a robust document management, file sharing, and Web publishing platform that is well integrated with existing Microsoft Office applications
Improve business processes within departments, schools, and colleges through enhanced business intelligence, customized process workflows, electronic Web-based forms, and controlled records management
Reduce the number of emails, email attached documents, and printed materials shared between individuals and teams
Provide for an efficient and extensive UW enterprise search platform that can be finely tuned for security, and has the capability to include internal and external Web properties and individual user profiles
Support business critical digital-media processing, metadata management, data warehousing applications, and custom business process workflows with a minimum of custom code development
Site Collections are groups of sites that are provisioned to a department or group of departments. They have a 5 GB disk quota and are administered by at least one responsible individual who acts as a primary support contact for the collection's users. The quota for a Site Collection can be increased for an additional fee.
MySites are personal sites available to individual users (limited to staff, faculty, and special exception UW NetIDs). These have a 100 MB disk quota.
Available 24 hours a day, 7 days a week, with maintenance windows on Sundays from 8:00 a.m. - 10:00 a.m.
Site Collections: New site collections incur a one-time $200 setup fee. The standard fee for ongoing service is $68.70 per month for a 5 GB site. Additional 5 GB storage blocks are available for $68.70 per 5 GB. A valid UW budget is required. Additional license fees may be required.
Hourly Consulting Rate: SharePoint experts are available for $91.71 per hour if any consulting beyond our standard support is desired.
MySites: There is no charge for MySites, which you can get without having a Site Collection.
There are no current service level agreements in effect relative to the UW SharePoint.
UW Information Technology will attempt to perform any needed regular maintenance on the SharePoint server on Sundays from 8:00 a.m. to 10:00 a.m. Emergency maintenance may be performed at any time. Important business functions such as collaboration, document management, search, Web publishing, file sharing, and custom business workflows developed in SharePoint may be impacted during maintenance periods.
There are failover capabilities on the Web front-end servers, and the SQL database runs on a clustered pair of servers. Standardized backup procedures used for UW Information Technology-managed SQL databases will be followed for SharePoint content.
After a disaster, critical business systems/processes may be impacted by a loss of SharePoint services. Disaster response processes and emergency communications or messaging systems should not rely upon SharePoint.
UW SharePoint has a distributed support model.
Tier 1 (End User questions): Individual site users will contact each SharePoint site's owners/administrators for end-user support and training in using the application.
Tier 2 (Site Owner questions): Site owners contact the UW Information Technology Service Center, where their questions will then be escalated as appropriate.
SharePoint site collection owners who have SharePoint 'how to', best practice, and other general questions also can email email@example.com. This list includes all UW SharePoint site owners/admins who are part of the UW SharePoint community.
Extensive multipoint conferencing services that support ISDN and IP-based videoconferencing
The Washington K-20 Educational Network provides extensive multipoint conferencing services supporting both ISDN and IP-based videoconferencing. This service allows multiple participants to connect to a videoconference using H323 based hardware devices and software.
K-20 supports the following devices/applications:
Most IP based H323 endpoints: Polycom, Cisco, Lifesize, etc.
H323 software applications: ◦Polycom PVX
Polycom RealPresence (Desktop & Mobile)
Participants can also join videoconferences using their telephone through dial-in access.
UW faculty, UW staff, UW students, UW researchers (must have access to appropriate videoconferencing endpoint)
K-20 videoconferencing resources are available on a first-come, first-serve basis with the exception that, if a conflict arises, instructional conferences take precedence over administrative conferences.
<p>Service manager updated to Noah Pitzer</p>
<p>7/17/14 Per Roland, remove annotation about the rate being under remove. Per Roland, the service is going thru a radical transformation as they move to a hosted solution with user self scheduling. However, that will not happen until sometime after the end of the year.</p>
<p>8/26/14 Made changes per REQ0028436</p>
UW Shared Web Hosting services are available from any Internet connections. Services are set up with a cluster server environment so that small system failures will not cause a service outage. The service is not designed for quick recovery from a major disaster. Occasional downtime is scheduled for periodic upgrade of servers.
Historically our service availability has been 99.9%. However, since the Web Publishing environment is shared, excessive use of the services by one or more users may degrade performance for others.
The basic service is included in the Technology Recharge Fee for faculty and staff and is funded by the Student Technology Fee for students.
A basic disk storage allocation of 1 GB is included for faculty, staff, and shared accounts. Students are provided 300 MB of storage.
Additional data storage for faculty and staff and shared accounts is available for a fee. To increase your storage limit, go to the Manage Your NetID Resources page at https://uwnetid.washington.edu/manage/?disk, where you can enter a budget number and set the amount. The rate is $.35 per GB per month.
UW Blogs Network is available at no additional cost.
URL Forwarding or URL Masking is $50 per URL per year.
UW Shared Web Hosting services are designed for continuous access with the exception of scheduled down times, hardware failure, and natural disasters. UW Information Technology responds to queries within 2 business days. Support is limited to ensuring that centrally installed functions and software are operating. Data for storage for students is fixed at 300 MB.
UW-IT provides documentation to help customers use the UW Shared Web Hosting services. Customers provide their own ready-to-publish pages, install them on the servers, and install and operate any custom Web sites. UW-IT customer support is limited to assisting with server operational problems and clarifying documentation. Consulting may be available for a fee.
<p>No charge for basic service. There may be charges if additional resources are requested.</p>
<p>2/16/12: Fixed Get Help link</p>
<p>9/7/12: Copied major edits from wiki site per Janice ~ Mary</p>
<p>9/27: edits to Additional Information section per Janice ~ Mary</p>
<p>2/11/13: Name change and additional information per Janice ~ Darlene<br />
This service provides a clustered Apache server environment. For security, performance, and reliability, this server environment is set up to handle only http requests. Systems are monitored 24 hours a day, 7 days a week for disruptions. On-call staff are available for outage resolutions. Both development and production environments are available and supported.