UW Information Technology provides a data backup service for network-connected workstations and servers. It is appropriate for cases in which the user requires incremental backups of daily changes to protect against the loss or corruption of individual files. It may also serve as one component in a data disaster recovery plan. Other use cases are supported as described below in the Additional Information section of this page.
Among the features of the service:
Microsoft Windows, Apple OS X, Linux and UNIX clients are available
Customers install and configure client-side software
Customers configure directories to backup
Customers perform file restores at will
Backups performed daily
Daily email notification of any failures or other errors
Most recent version of all files stored indefinitely until file is deleted from the host drive
Up to 6 previous versions are retained for 45 days
Deleted files are preserved for 60 days
Two copies of all files are preserved, each in a separate data center, each in a different seismic zone
Encrypted backups are a user-defined option
Up to 10TB of data and/or up to 10 million files may be backed up per customer. Larger amounts are possible with an engineering discussion.
Data encryption is available as a user-defined option and its use is encouraged for customers with sensitive data.
A UW-IT representative will contact you to follow up with details.
The system is designed to be available 24x7x365 with minimal downtime. New allocations of less than 10TB are usually available immediately; larger purchases typically require several weeks lead time.
Maintenance windows are scheduled from 12:00pm to 5:00pm on the 3rd Thursday of every month. Quarterly maintenance windows will last from 9:00 a.m. to 9:00 a.m. the following morning. The backup service may be unavailable during these windows.
Planned maintenance that may result in downtime will be announced 24 hours in advance.
Rates effective July 1, 2013 for FY2014
Billing for the Data Backup service is calculated using the average daily data quantity, per GB, stored on tape during the month. This includes the active (current) versions of all files included in backup, plus up to 6 inactive (previous) versions. The redundant offsite copy of your data is free of charge.
Your monthly billing amount is determined by recording your total GB stored once each day. On the 1st of the month, we average those values from the preceding month, and multiply the rate ($0.06) by that average.
Backup Service User Documentation is also available.
Standard files and databases, including Exchange, are supported.
Service Level Description:
UW-IT Backup Service support typically responds to problem reports in one to four hours during business hours; critical problem response can be escalated via email@example.com, (206) 221-5000. Planned maintenance windows are published (8 hours during business hours on the 3rd Thursday of every month) and planned downtime is announced 24 hours in advance.
Email firstname.lastname@example.org (include the service name "BACKUP" in the subject line) or call 206-221-5000.
<p>IBM, Tivoli, TSM, IBM Tivoli Storage Manager, backups, data backups, HPSS, High Performance Storage System, online tape library, off-site tape storage, Tape Storage, Iron Mountain, Offsite, vaulting, archive</p>
<p><strong>The Dept of BioChem </strong>(HHMI) is at least one external to UW Technology customer subscribed to the Online Tape Library/Tape Storage Service. Charges for this customer were negotiated in 2002 in an MOU (PCA # 001421) located on the B&F Service Agreement Wiki. </p>
Links to Phase 1 Data Backup, Archival, and Tape Storage Service Descriptions:</div>
<strong>KARC: </strong>(5/09:KARC is currently used for a couple of customers, but is being phased out.) This service currently uses the High Performance Storage System (HPSS), but may use Tivoli Storage Manager (TSM) in the future. There is a $50 monthly charge for this service. KARC was used for Unix systems where no encryption was needed.</div>
2/16/12: Fixed Email Help Form link</div>
4/26/13: Added TSM customer letter and FAQ with information about service changes coming July 1, 2013.</p>
<p>6/21/13: Prepped price changes.</p>
<p>6/27: added URL for online UI to request service</p>
Browser-based collaboration and document-management tool
UW SharePoint is a Web application platform that solves customer needs for team collaboration, business process improvement, and Web publishing. The current version of UW SharePoint is SharePoint 2010.
As a platform, UW SharePoint can be used in a number of ways to provide value to those using it. UW SharePoint can help:
Improve collaboration capability between individuals, teams, departments, and schools
Provide a robust document management, file sharing, and Web publishing platform that is well integrated with existing Microsoft Office applications
Improve business processes within departments, schools, and colleges through enhanced business intelligence, customized process workflows, electronic Web-based forms, and controlled records management
Reduce the number of emails, email attached documents, and printed materials shared between individuals and teams
Provide for an efficient and extensive UW enterprise search platform that can be finely tuned for security, and has the capability to include internal and external Web properties and individual user profiles
Support business critical digital-media processing, metadata management, data warehousing applications, and custom business process workflows with a minimum of custom code development
Site Collections are groups of sites that are provisioned to a department or group of departments. They have a 5 GB disk quota and are administered by at least one responsible individual who acts as a primary support contact for the collection's users. The quota for a Site Collection can be increased for an additional fee.
MySites are personal sites available to individual users (limited to staff, faculty, and special exception UW NetIDs). These have a 100 MB disk quota.
Available 24 hours a day, 7 days a week, with maintenance windows on Sundays from 8:00 a.m. - 10:00 a.m.
Site Collections: New site collections incur a one-time $200 setup fee. The standard fee for ongoing service is $68.70 per month for a 5 GB site. Additional 5 GB storage blocks are available for $68.70 per 5 GB. A valid UW budget is required. Additional license fees may be required.
Hourly Consulting Rate: SharePoint experts are available for $91.71 per hour if any consulting beyond our standard support is desired.
MySites: There is no charge for MySites, which you can get without having a Site Collection.
There are no current service level agreements in effect relative to the UW SharePoint.
UW Information Technology will attempt to perform any needed regular maintenance on the SharePoint server on Sundays from 8:00 a.m. to 10:00 a.m. Emergency maintenance may be performed at any time. Important business functions such as collaboration, document management, search, Web publishing, file sharing, and custom business workflows developed in SharePoint may be impacted during maintenance periods.
There are failover capabilities on the Web front-end servers, and the SQL database runs on a clustered pair of servers. Standardized backup procedures used for UW Information Technology-managed SQL databases will be followed for SharePoint content.
After a disaster, critical business systems/processes may be impacted by a loss of SharePoint services. Disaster response processes and emergency communications or messaging systems should not rely upon SharePoint.
UW SharePoint has a distributed support model.
Tier 1 (End User questions): Individual site users will contact each SharePoint site's owners/administrators for end-user support and training in using the application.
Tier 2 (Site Owner questions): Site owners contact the UW Information Technology Service Center, where their questions will then be escalated as appropriate.
SharePoint site collection owners who have SharePoint 'how to', best practice, and other general questions also can email email@example.com. This list includes all UW SharePoint site owners/admins who are part of the UW SharePoint community.
Extensive multipoint conferencing services that support ISDN and IP-based videoconferencing
The Washington K-20 Educational Network provides extensive multipoint conferencing services supporting both ISDN and IP-based videoconferencing. The bulk of the scheduled conferences operate at 384 Kbps; 768 Kbps and higher speeds are available for special one-time events.
None at this time
UW faculty, UW staff, UW students, UW researchers (must have access to appropriate videoconferencing endpoint)
How to Order:
Email: firstname.lastname@example.org (include "MCU" in subject line)
K-20 MCU resources are available on a first-come, first-serve basis with the exception that, if a conflict arises, instructional conferences take precedence over administrative conferences.
<p>cable TV, video on demand, CATV, head-end, digital cable, HDTV</p>
<p>UWTV provides: Engineering support, on-air operations, systems support, consulting, IT support and services, videoconferencing, webcasts, business development, business process systems, cable headend, CDID, Content Management System, database engineering and support, design build, desktop support, distribution captioning, duplication, electronic field production and hybrid digital radio.</p>
<p>Note: 6/12/13 added this service back into the TV category. Not sure why it was no longer there. ~ MM</p>
<p>6/21/13: Prepped new rate for FY14.</p>
UW Information Technology provides disk storage via its iSCSI Storage Area Network in limited locations. Data replication solutions may also be available via a Fibre Channel Storage Area Network. Data storage solutions for departmental applications or systems are not included in the Technology Recharge Fee.
Included in the Technology Recharge Fee are data storage solutions for centrally managed UW applications and systems.
Disk storage solutions via an iSCSI Storage Area Network
Custom-engineered data replication solutions via a Fibre Channel Storage Area Network may also be available.
Basic network connectivity that offers various options per the customers' requirements. Includes network engineering, network and security operations, and Internet connectivity.
For a description of wireless and cellular network connectivity see Wireless Services.
Basic Networking services include:
Wired connectivity to UW campus, Internet, and various research networks; 10/100/1000 Mbps to the wall port as building wiring permits. Basic rate limited to 2 ports per capita. Total bandwidth available to a building is based on aggregate usage, with a minimum of 1Gbps per building.
Wireless connectivity to UW campus, Internet, and various research networks; WiFi 802.11 b/g, and 802.11a where available
Static or DHCP address assignments within registered UW IPv4 address space.
DNS name reservations
Domain name registrations under washington.edu and uw.edu
A redundant router connection via Virtual Router Redundancy Protocol (VRRP) between UW-IT routing centers, for diversity across the entire campus. Costs vary depending on the connection speed desired, actual type/model of equipment for your location, and the facilities available at the location. See Price section below for rates.
External domain name registrations (not under washington.edu or uw.edu)
With prior review from UW-IT Network Engineering, UW-IT will route Wake on LAN (WoL) packets across multiple subnets. See Price section below for rates.
Custom engineered solutions
UW faculty; UW staff; UW students; UW students in residence halls; UW researchers; UW clinicians; UW academic units; UW administrative units; UW Medical Center; UW Physicians Network and Neighborhood Clinics; UW Medicine Neighborhood Clinics; UW Medicine & clinical departments should email UW Medicine IT Services at email@example.com for service.
UW Medicine & clinical departments should email UW Medicine IT Services at firstname.lastname@example.org for service.
Available 24 hours a day, 7 days a week. Response time during off-hours may be slower due to decreased off-hours staffing levels.
The UW wifi network is only available in select locations.
Basic services included in the Technology Recharge Fee.
For departments covered by the Technology Recharge Fee, there is no per port monthly charge. $137 per port installation charge.
For departments not covered by the Technology Recharge fee, there is a $14.30 per port monthly charge. $137 per port installation charge.
Rates do not include any applicable facilities charges. Customers are responsible for any charges incurred when pulling new wire for ethernet connections. Facilities work will also extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided before service orders are placed.
Self-Sustaining rates effective July 1, 2013 for FY2014.
$137 per port installation charge. Rate does not include any applicable facilities charges. Customers are responsible for any charges incurred when pulling new wire for ethernet connections. Facilities work will also extend the timeframe for service delivery. Estimates for both the charges and the timeframe will be provided before service orders are placed.
<p>Network Operations works with Customer Services to complete domain registration requests when URL forwarding or masking is requested.</p>
<p>2/16/12: Fixed Get Help link</p>
<p>6/20/12: Updated to FY13 rates</p>
<p>7/25/12: Added information for IPv6</p>
<p>2/11/13: Revised to be Wired Network Services (was UW Network Connectivity). Wi-fi entry also added 2/11/13 to complement the Wired Network Services entry.</p>
<p>4/12/13: WoL temporarily unavailable. Updated eligibility list for Medicine customers.</p>
<p>6/26/13: Added second link for temporary firewall unavailabilty</p>
<p>6/28/13: Updated rates and used Core rate for WoL pricing</p>
<p>7/18/13: Removed underlining from URLs; standardizing fonts will take more time. Saving but not publishing at this time, 08:26.</p>
<p>7/18/13: Changed firewall references to https://www.washington.edu/itconnect/connect/uw-networks/firewall/</p>
<p>8/13/13: Updated information for firewall service and charges</p>
<p>8/16/13: Update WoL pricing</p>
<p>9/20/13: Attached p172 and RFC1918 documents. Adjusted Basic Networking services section and Additional Information section.</p>
<p>12/09: Added text in Service Level Description denoting installation delays due to heavy volume.</p>
<p>12/23: Installation delays are now 11 days out but expected to return to normal on 12/27.</p>
<p>12/27: Removed extended service delivery time.</p>
Provides phone and data connectivity for off-campus locations
Off-Campus Communications Services allows groups physically located off campus to be connected to the UW phone and data networks. UW-IT can provide desktop phone service that provides 5-digit dialing to other UW numbers, as well as the Regional Calling Service that allows local dialing to most locations from Bellingham to Olympia. In addition, customers can choose to be connected to the UW data network at various speeds using a UW-installed wired, wireless or combined connection.
The following options are available with this service:
These options enable direct access to the UW Network from the off-campus location. The high-speed options can be costly and can require 6-18 months to arrange. Advanced planning with the Real Estate Office and UW-IT is strongly recommended. Options include:
T1 Line and T1 Line Mileage
The T1 line is ideal for low bandwidth requirements. Each T1 line is 1.5Mbps. In general, a site may order up to four T1 lines for a total of 6Mbps before other options are explored. Mileage charges may apply based on which central office provides the T1 line. Allow three to four weeks for order processing, installation, and testing. An Out of Band Modem Line is required with this option.
Qwest QMOE (Qwest Metro Optical Ethernet)
QMOE is a leased fiber service integrated with the UW Data Network. In general, QMOE connections will either be 20Mbps, 50Mbps, or 100Mbps, but other bandwidth options may be available such as 500Mbps and 1000Mbps. There is a minimum four-year term requirement. Allow at least three months for order processing, installation, and testing. An Out of Band Modem Line is required with this option.
UW Metro Area Ethernet
UW Metro Area Ethernet is used to provide 1000Mbps connections. Allow approximately one year to provision because of dependencies for permits and coordination with the City of Seattle.
This includes cabling and telecommunication room(s). Site evaluations will determine requirements, options, and cost estimates and are often coordinated with the help of the Real Estate Office and the building's owner/manager.
Desktop Telephone Service
UW-IT telephone service features available on campus are also available off campus, with a few exceptions for locations outside of the Puget Sound area. Please see the detailed description for Telephone services.
Wired Ethernet Service
This allows for connectivity between workstations at the off-campus location at speeds up to 1Gbps. Wired Ethernet Service features available on campus are also available off campus. Please see the detailed description for UW Network Connectivity services.
This allows for connectivity between workstations at the off-campus location using 802.11a/b/g/n wireless technology. Please read the detailed UW Wireless Policy.
Sites may optionally be furnished with the following services as needed:
A redundant router connection via Virtual Router Redundancy Protocol (VRRP) for high availability.
If the site cannot connect directly to the UW network, an IPsec VPN can extend UW data network connectivity through a secondary Internet Service Provider. UW telephone, wired, and Wi-Fi services may not be available with this connectivity option.
UW academic units; UW administrative units. UW Medicine and clinical departments should email UW Medicine IT Services at email@example.com for service.
How to Order:
If you already have UW-IT phone and data services at an off-campus location and need to add, disconnect, or change the service:
UW-IT partners with the Real Estate Office to provide phone and data services for new off-campus locations. The Real Estate will help fill out the form below for most new locations. To contact the Real Estate Office directly, please email firstname.lastname@example.org with "Attention Tenant Services Manager" in the subject line.
For locations not served by the Real Estate Office, the form may be filled out directly, and they will receive a copy.
When filling out this SharePoint Request Form, please log in using this format:
Password: yourNetID password
Off-campus connectivity and troubleshooting is available 24 hours a day, 7 days a week. Response time during off-hours may be slower due to decreased off-hours staffing levels.
$940 for a new install
$470 to add T1's
Each T1 Line: $242.31
Monthly T1 Line Mileage (if applicable): $26.88 per mile
1000Mbps: $940 + applicable construction and facility charges (estimated construction and facility charges ~$30,000 - $250,000)
Monthly Charge for 1000Mbps: $736.24
A site evaluation is required for estimates because costs can vary widely depending on the location and services needed.
Telecommunications Closet/Room: Average is $10,000+ per telecommunications closet/room/IDF.
Cabling: Average is $175 per cable run (for 150 ft. cable). The standard is 3 cables per outlet for a total of $525 per outlet.
Desktop Telephone Service
See Telephone Service. Depending on the service address and the number of telephone lines, additional mileage charges may apply. An estimate will be provided once a service address is confirmed and evaluated.
Installation Charge for UW fiber connected site: $2,700
Monthly Charge for UW fiber connected site: $42.00 (includes one rule set change per month)
Installation Charge for T1 or QMOE connected site: $214
Monthly Charge for T1 or QMOE connected site: $16.92 (includes one ruleset change per month)
Subnet ipSec Virtual Public Network (VPN)
Charges from a secondary Internet Service Provider (ISP)are arranged between the customer and the ISP. The following UW-IT charges also apply:
Installation Charge: Three hours of Network Engineering @ $120.50 per hour
Monthly Charge: $302.00
Monthly Charge for Out of Band Modem Line: $36.81
Requires a valid UW budget number.
Service Level Description:
Service is dependent on external service providers, and is generally available 24 hours a day, 7 days a week. Service is monitored by the UW Information Technology Network Operations Center. Response time during off-hours may be slower due to decreased off-hours staffing levels.
DS1, T1, Dark Fiber, MetroE, ET, Off-campus, Ethernet, DRKFBRPR, point-to-point, ETAR, VPN, Mbps, Bandwidth, QMOE, Qwest, connectivity, modem, speed, firewall</div>
<p>Subnet VPN may also be referred to as the Campus Network VPN.</p>
<p>The following information is linked from REO’s FAQ page and still includes pricing information: <a href="http://www.washington.edu/itconnect/phones/policies.html#reloc"><u>http://www.washington.edu/itconnect/phones/policies.html#reloc</u></a>, <a href="http://www.washington.edu/itconnect/phones/graphics/data.pdf"><u>http://www.washington.edu/itconnect/phones/graphics/data.pdf</u></a>. </p>
We need to confirm what locations we can provide all telecom features</div>
We will offering sometime in the future a Fax to Email gateway that allows for sending and receiving faxes right from your PC.<span class="Apple-converted-space"> </span></div>
3/28/13: Per Mary Hoverson's request, RT 1817115, I changed references from "UW Real Estate Office" to "Real Estate Office".</div>
6/7/13: Fixed broken link to UW Wired Network Services.</div>
6/10/13: Fixed another instance of broken link to UW Wired Network Services.</div>
6/26/13: Added link to information on firewall being temporarily unavailable.</p>
<p>7/12/13: Fixed help form URL</p>
<p>3/17/14 - Updated email address for contact to email@example.com as per single point of contact project/removed other contact information</p>
Subversion, an open source version control system for software developers
Version control for software developers. UW Information Technology uses Subversion (SVN), an open-source version control system with a wide variety of free clients (including Unix, Mac, and Windows). Subversion manages files and directories over time and can access its repository across networks. This allows it to be used by people on different computers. Backup of files and directories is included.
Customer requests will be acknowledged within 2 business days.
Support is available 8:00 a.m. – 5:00 p.m., Monday – Friday.
Requests for support should be sent to the UW Information Technology Service Center; this also includes support for new and changed requests.
Integrated services for email, calendaring, and contact and task management
UW Exchange Local provides integrated services for email, calendaring, contact management, directory services (Global Address List), and task management.
Users of UW Exchange Local can send and receive email, schedule meetings with other UW Exchange Local users, reserve resource calendars, manage personal contacts, and manage personal tasks, all with one client program. UW Exchange Local also provides collaboration features, including the ability to share email folders, calendars, contacts, and tasks with other users.
Exchange ActiveSync synchronization is available for many Smartphone/mobile devices (e.g. iPhone, Android, Windows Mobile, etc.). BlackBerry synchronization is provided via dedicated BlackBerry Enterprise Server.
UW Exchange Local is provided to customers under the assumption that:
Departments will provide any required client hardware and software, necessary for their users to utilize UW Exchange Local.
Departmental technical staff will provide end user migration and technical support. (Support inquiries from end users should be directed to the designated departmental support organization for UW Exchange Local.)
Departmental technical staff and UW Information Technology Service Center staff will cooperate to resolve issues in the most expeditious manner possible.
UW faculty, UW staff
How to Order:
Contact your departmental computing support staff.
If you do not know who that is, send email to firstname.lastname@example.org or call 206-221-5000.
Available 24 hours a day, 7 days a week, with scheduled maintenance between 11:00 p.m. Wednesday and 3:00 a.m. Thursday each week. Periodically, there are planned outages during this maintenance window.
While every effort has been made to limit downtime of UW Exchange Local, unplanned events may result in unexpected service outages. UW Exchange Local is designed with two recovery targets and maintains recovery procedures to limit the duration required for each restoration as noted below:
Service Restoration (in which the ability to send and receive mail is restored) for most scenarios is limited to 48 hours or less.
Content Restoration (in which mailbox content is restored to the state of the last successful backup prior to the disruption) for most scenarios will not exceed two (2) weeks.
Rates effective July 1, 2013 for FY2014.
A standard user mailbox is $8 per month.
A resource account mailbox (such as a conference room) is $3 per month.
Networked personal computers, centrally managed and supported by UW Information Technology
The Nebula Managed Desktop Service is a system of networked personal computers, centrally managed and supported by UW Information Technology (UW-IT). It offers services to both Windows and Mac OS X workstations.
Nebula Managed Desktop makes available such services as:
Network file services, including both shared and unshared directory space
Operating system updates including hot fixes, security patches and enhancements
Centralized software deployment to the desktop
Hard drive re-imaging that lays down standard Nebula-supported software
Training room for Nebula and client use
Nebula Managed Desktop Services is an excellent option for clients who would like the management and user benefits of being in a well-managed Windows domain without the technical burdens of administering the domain.
Service levels and rates allow flexibility in managing and reducing your information technology (IT) costs.
Nebula Managed Desktop Service Options
Basic Windows Desktop
Includes desktops and laptops with these services:
Nebula Support responds to problem reports in one to four hours; response can be escalated if there is a critical problem. Our goal is always to minimize user downtime by responding as quickly as possible.