UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Managed Desktops

Husky Kiosk Service

0
Your rating: None
Brief Service Description: 
Managed Desktop
Service Description: 

Husky Kiosk Service Ending June 30, 2014

UW-IT is retiring the Husky Kiosk service on June 30, 2014.  Here are the key dates:

  • June 12, 2014:  UW-IT will stop accepting new Kiosk requests.
  • June 12 - June 30, 2014:  UW-IT staff will focus on completing requests and decommissioning this service, and will be available for follow-up to any questions you submit before June 12.
  • July 3, 2014:  Clients will receive the final bill from UW-IT CMG for Kiosk services.
Husky Kiosk Support Options After June 30, 2014

UW-IT currently has no support options for the Husky Kiosk after June 30, 2014.  However, UW-IT may have other service options that fit your service needs.

Please contact us at help@uw.edu for more information.

Service Options: 
 

 

How to Order: 
Service is retired and can no longer be ordered.

 

Availability: 
Service is retired and no longer available.

 

Price: 
Service is retired and can no longer be supported.
Service Level Description: 

Service is retired.

Support Information: 
Serive is retired and is no longer supported.
Maintenance
Last Review Date: 
Tue, 2014-06-17
Keywords: 
<div> CMG, kiosk, windows, managed, desktop</div>

Nebula Managed Desktop Services

0
Your rating: None
Brief Service Description: 
Workstation management and assistance, with optional file, VPN, and consulting services
Service Description: 

The Nebula Managed Desktop Service provides workstation management and assistance along with a core set of services that users of workstations typically find valuable. It offers services to both Windows and Mac OS X computers. There are optional service options at additional cost.

Nebula Managed Desktop Services is an excellent option for clients who would like the management and user benefits of being in a well-managed environment without the technical burdens. Service levels and rates allow flexibility in managing and reducing your information technology (IT) costs.

Workstation management consists of:

  • Providing a hard drive image of a standard operating system1 and supported software (Microsoft Office, Adobe Reader, and antivirus software)
  • Operating system updates and troubleshooting
  • Centralized software deployment to workstations (Windows only)
  • Anti-virus software installation and maintenance

Workstation assistance consists of:

Additional services that are included in the core package are:

  • Nebula file services, including both shared and home directory space. Nebula file services are automatically backed up and there is a self-service file restoration capability provided
  • Virtual Private Network (VPN) provides secure connection to restricted campus services
  • Training room for your use on a pre-scheduled basis

1 Standard OS is defined to be the most recently released OS version and the prior OS version.

Service Options: 

Services which are available at additional cost are:

  • Windows file services. Capacity and continuity for this option are limited, but it does provide self-service access control and other unique advantages over the Nebula file service.
  • Group management based on the UW Groups service. You can manage your own groups at no cost, but if you’d rather have someone else manage your groups, we’ll do that for you. You will still need to tell us when to make changes.
  • Nebula Consulting consists of workstation or other helpdesk assistance that goes beyond basic support. Typically this is any problem that requires on-site support or takes more than 30 minutes to resolve. We can provide assistance in choosing and ordering new computers. We can re-image your computer with our hard drive image. We can also provide business analysis to help you find IT solutions to your needs.

 

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW Medical Center; Harborview Medical Center; Requires a valid UW budget number.

How to Order: 

Email nebula@uw.edu or call 206-221-5000.

Availability: 

Monday - Friday, 8:00 a.m. - 5:00 p.m.

Price: 

Rates for this service are for FY2015 (7/1/2014-6/30/2015)

Type of Service Cost Per
Basic Desktop $36.50 Computer per Month
Consulting Services $109.00 Hour
Additional Information: 
Service Level Description: 

Nebula responds to requests in less than four hours. Our response can be escalated if there is a critical issue. Our goal is to minimize user downtime.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Email: nebula@uw.edu
Phone: 206-221-5000
Business Hours: washington.edu/itconnect/help

Contact for More Information: 

Email nebula@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Sat, 2015-04-11
Keywords: 
<p>Nebula, managed desktop, support, desktop computer, windows, macintosh, helpdesk,&nbsp;i drive, shared file space, workstation</p>
Notes: 
<p>8/13/2014 Per REQ0025839 - LH<br /> 3/21/15 Per REQ0208187 - geodean<br /> 4/11/15 Clean html - geodean</p>