UW Information Technology Service Catalog

Services offered by UW-IT to the University of Washington community

Managed Desktops

Husky Kiosk Service

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Your rating: None
Brief Service Description: 
A secured, maintained computer suitable for public spaces
Service Description: 
The Husky Kiosk Service provides a secured, maintained computer suitable for public spaces and offers:
  • Browser capability (Internet Explorer and Firefox)
  • PDF reader (Adobe Acrobat Reader)
  • Sophos virus-detection
  • Readers for Word, Excel and PowerPoint documents

This service is an excellent option for those departments who need to offer web access within a public space.

Service Options: 
Computers may be provided by the customer, or the UW-IT Computer Maintenance Group can facilitate a customer purchase at cost.
 
Printers and/or additional basic software may be added to this service.
Eligibility: 

UW faculty; UW staff; UW academic units; UW administrative units; UW Seattle campus only; UW Medical Center; Harborview Medical Center 

How to Order: 
Website:  uw.edu/itconnect/cmg
Phone: 206-543-7865
 
Business Hours: 8:00 a.m. - 5:00 p.m. Monday - Friday

 

Availability: 
Available 24 hours a day, 7 days a week, with the exception of irregularly scheduled maintenance.
 
Maintenance Window for software updates: 11:00 p.m. - 12:00 a.m. daily
Price: 
Rates effective July 1, 2013 for FY2014
 
Initial build and configuration: $150.00 one-time charge
 
Maintenance fee: $22.50 per month
 
Additional services available at $135.00 per hour:
  • Customer specific additional software installation
  • Printer installation
  • Updates of customer software

 

Additional Information: 
The Kiosk service is implemented on computers meeting the following guidelines:
  • Processor: P4 or faster
  • RAM: 1GB for Win XP; 2GB for Win7
  • Hard Drive: 40GB
  • Ethernet port
  • Accessories: keyboard, mouse, and monitor

Kiosk computers are configured with the following:

  • Windows XP or Windows 7
  • Internet Explorer and Firefox browsers
  • Adobe Acrobat Reader
  • TeraTerm mail package
  • Security software
  • Word, Excel and PowerPoint readers
  • Additional software upon request
Service Level Description: 
The Computer Maintenance Group responds to requests and inquires within 2 business days.
Support Information: 
Computer Maintenance Group
Business Hours: 8:00 a.m. - 5:00 p.m., Monday - Friday
 
UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE)
Online Help Form: http://uw.edu/itconnect/help
Email: cmg@uw.edu
Phone: 206-221-5000
Contact for More Information: 
Email cmg@uw.edu or call 206-221-5000.
Maintenance
Last Review Date: 
Fri, 2013-06-28
Keywords: 
<div> CMG, kiosk, windows, managed, desktop</div>

Nebula Managed Desktop Services

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Your rating: None
Brief Service Description: 
Networked personal computers, centrally managed and supported by UW Information Technology
Service Description: 

The Nebula Managed Desktop Service is a system of networked personal computers, centrally managed and supported by UW Information Technology (UW-IT).  It offers services to both Windows and Mac OS X workstations.

Nebula Managed Desktop makes available such services as:

  • Network file services, including both shared and unshared directory space
  • Groups management for sharing files based on the UW Groups service
  • Backup and emergency restore of file services
  • Operating system updates including hot fixes, security patches and enhancements
  • Centralized software deployment to the desktop
  • Hard drive re-imaging that lays down standard Nebula-supported software
  • Training room for Nebula and client use

Nebula Managed Desktop Services is an excellent option for clients who would like the management and user benefits of being in a well-managed Windows domain without the technical burdens of administering the domain.

Service levels and rates allow flexibility in managing and reducing your information technology (IT) costs.

 

Service Options: 

Nebula Managed Desktop Service Options

Basic Windows Desktop
 

Includes desktops and laptops with these services:

  • Basic account management
  • Basic helpdesk support
  • File service with UW Groups management
  • Standard software suite: MS Office; Adobe Reader; anti-virus software 
  • Security (patching, anti-virus)
  • Power management

Basic Macintosh Desktop
 

Includes desktops and laptops with these services:

  • Basic account management
  • Basic helpdesk support
  • AdmitMac drive mounting software (not required for OSX Lion)
  • File service
  • Power management

UW Exchange
UW Exchange can be supported on the Basic Windows Desktop or Basic Macintosh Desktop.

Consulting Services
Includes advanced consulting services and on-site support to meet your specific needs. Available separately from the desktop management service.

Stand-alone Shared File Space Service
Shared directory space, controlled by UW Groups service. Available separately from the desktop management service.

Virtual Private Network (VPN) Service
Provides secured connection to campus services. Available separately from the desktop management service.

 

 

Eligibility: 

UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW Medical Center; Harborview Medical Center; requires a valid UW budget number.

How to Order: 

Email nebula@uw.edu or call 206-221-5000.

Availability: 
Monday - Friday, 8:00 a.m. - 5:00 p.m.
Price: 
Rates effective July 1, 2011 for FY2013.
 
Type of Service Cost Per
Basic Windows Desktop $39.90 Computer Per Month
Basic Macintosh Desktop $39.90 Computer pr Month
Consulting Services $109.00 Hour
Stand-alone Shared File Space $39.90 'Chunk' of 114GB Per Month
Virtual Private Network (VPN) $39.90 Per set of 40 users Per Month

 

Service Level Description: 

Nebula Support responds to problem reports in one to four hours; response can be escalated if there is a critical problem. Our goal is always to minimize user downtime by responding as quickly as possible.

Support Information: 

UW Information Technology Service Center
Front Desk: UW Tower C-3000 (4333 Brooklyn Ave. NE) 
Email: nebula@uw.edu
Phone: 206-221-5000
Business Hours: http://uw.edu/itconnect/gethelp.html

Contact for More Information: 

Email nebula@uw.edu or call 206-221-5000.

Maintenance
Last Review Date: 
Thu, 2013-12-05
Keywords: 
<p>Nebula, managed desktop, support, desktop computer, windows, macintosh, help desk, w drive, shared file storage</p>