Technology and audiovisual system consulting, planning, design, procurement, programming, installation and support.
UW-IT Classroom Technology & Events provides technology and audiovisual system consulting, planning, design, procurement, programming, installation and technical support for UW learning spaces, distance learning and presentation facilities, collaborative spaces, and conference rooms.
Architectural, Construction and Design Support
Audiovisual and Technology System Consulting
Audiovisual and Technology System Design and Specification
Audiovisual, Control, Lighting and Technology System Programming
Audiovisual and Technology System Project Management
Audiovisual and Technology System Integration
Audiovisual and Technology System Service and Support
Campus Technology Assessment and Planning
UW academic units; UW administrative units; Varies by service option
Computing workshops, Online workshop curriculum, and Microsoft IT Academy online courses.
UW Information Technology provides resources for students, faculty and staff to develop technology skills through free walk-in computing workshops and access to internal online curriculum and Microsoft ITAcademy. Paid custom workshops for faculty and staff professional development are also available.
Computing workshops scheduled by instructors are offered quarterly at no charge.
Walk-in workshops are designed and taught by our student instructors and are offered in a fun, casual atmosphere. To attend, you will need a current student, staff or faculty UW NetID. Registration is optional. However, if a workshop fills, seating preference will be given to registered participants.
Custom Workshops Custom workshops are available upon request. Custom workshops for Canvas, Tegrity and Catalyst are offered free of charge. Other custom workshops are free only to courses in the UW Time Schedule and to student groups.
Interested faculty and staff groups may arrange a custom workshop for a fee.
For paid custom workshop prices, see the “price” section below.
Online Curriculum Many of the walk-in workshops have online curriculum anyone can use and review online at any time. Please go toour workshops page and select the workshop you attended or are interested in to view the online curriculum. There is an “online curriculum” section on the right of this page, which includes curriculum for non-current workshops.
Alternatively, "How-To Guides" for Canvas, Catalyst Web Tools and other teaching and learning tools are available online at http://uw.edu/lst/help.
Microsoft IT Academy UW Information technology provides access to two sets of Microsoft online training resources:
Microsoft Digital Literacy computer skills training
Microsoft E-Learning courses
The Microsoft E-Learning portfolio consists of online multimedia courses on many Information Technology (IT) topics including:
Microsoft Office 2010 applications
Windows Server 2008
Windows XP Professional
Internet Explorer 7.0
Exchange Server 2007
SQL Server 2008
SQL Server 2005, ASP.NET and ASP.NET 2.0
Visual Studio .NET and Visual Studio 2005
.NET Framework 2.9
Click here for instructions to access Microsoft IT Academy
The Microsoft IT Academy subscription includes additional benefits that may be available upon request. For a description of the benefits see Microsoft IT Academy Program Benefits.
UW faculty; UW staff; UW students; UW faculty and staff may attend on a space available basis. Online curriculum is available to all.
Walk-in workshop classroom instruction is provided in Mary Gates Hall and Odegaard Undergraduate Library. Schedules vary, but classroom instruction generally is offered afternoons, Monday through Friday, with some weekend offerings. Most courses require current student, staff or faculty UW NetID.
End-to-end content delivery, storage and security solutions for digital media
MediaAMP™ offers end-to-end content delivery, storage and security solutions designed to overcome current limitations and address emerging trends while being flexible and extensible. Cloud Services, infrastructure and tools for storing, managing and delivering digital assets, streaming media and protected content.
• Secure Streaming (encrypted/HIPAA compliant)
• HTTP Live Streaming (HLS/adaptive)
• Live and on-demand RTMP/RTSP Streaming
• MultiStream Capture & Recording
• Media Publishing & Distribution Services
• Workflow Automation
• Transcoding Services (support for all major audio/video codecs)
• Internal & 3rd Party CDN Services
• Section 508 Compliant Services / User Interface
• Streaming & On-demand Delivery
• XML/RSS/MRSS Feeds and Playlists
• Content and Geo-Restrictions
• Ad Policies & Video Monetization (pre/mid/post rolls, content overlays, logo insertions)
• Mobile Content Delivery
• External Syndication
• IPTV & Broadcast (TVE) Workflows / Episode Programming (EPG)
• Auto-transcription (content search/captioning)
• Authorization/Authentication against various IdPs (including federated)
• Easy to use reporting web interface, support for 3rd party analytics
• Auditing and proof-of-performance integrations available
• Workflow Development
• Middleware Development and Integration
• User Interface Design/Development/Information Architecture
• Infrastructure Design, Architecture, Integration
• Fully managed accounts
UW faculty; UW staff; UW researchers; UW clinicians; UW academic units; UW administrative units; UW affiliated organizations; UW Medical Center; Harborview Medical Center; UW Physicians Network and Neighborhood Clinics; UW Medicine Neighborhood Clinics
How to Order:
firstname.lastname@example.org or 206-486-6233
Available 24 hours a day, 7 days a week
Pricing is a monthly subscription or based on type of engagement. Please contact us for specific pricing.
Troubleshooting, repair and moves of desktop computer hardware, software, and associate peripherals
UW Information Technology provides troubleshooting, repair and moves of desktop computer hardware and software, printers and associated peripherals.
There are two types of repair services available.
For departments: One is a fee-based service for departments with a UW budget number, provided by the
The Computer Maintenance Group provides and facilitates repairs of desktop computers, printers, and associated peripherals. Services include:
Hardware repairs for PC and Macintosh systems, and printers
Software operating system and application installation and troubleshooting
System migration and data transfer
Data recovery (very limited in-house abilities); can facilitate for client with external recovery specialist
Spare parts and upgrades
Computer & printer relocation and setup
For students, faculty, and staff: The second is a free drop-in service for faculty, staff, and students, known as Computer Vet.
The Computer Vet is a free help-desk service offered to UW students, faculty, and staff to assist with computing problems including operating system updates, anti-virus installation and updates, peer-to-peer (P2P) software removal, and infected computers blocked from UW network access.
The Computer Vet program will provide tools and guidance to clients for cleaning and securing their Windows computers.
For individuals with computers suffering the ill effects of Windows viruses and worms, this service helps to clean their computers and get back online. The service is not designed to answer or fix general hardware and software issues; contact the vendor you purchased the product from, check your product warranty, or contact a private computer repair company instead.
UW faculty; UW staff; UW students; UW students in residence halls; UW researchers; UW clinicians; UW academic units; UW administrative units; UW Medical Center; Harborview Medical Center
Services are available to UW departments at the UW Seattle campus and nearby facilities, as well as at Harborview, UW Tacoma and UW Bothell.
Services are not available to UW faculty, staff, and students for personally owned equipment unless the repair will be covered by a UW budget or it is covered under warranty by one of the vendors Computer Maintenance Group (CMG) offers warranty service for. CMG is a warranty service provider for Apple computers and HP PC’s and HP Printers.
Services are available at the Technology Help Desk in Odegaard Undergraduate Library. The computer must be able to boot into Windows or OS X.
Rate effective July 1, 2013 for FY2014.
Computer Maintenance Group
Current time and materials labor rate is $135 per hour. Parts are charged at cost.