The Lead Greeter will work alongside a team of Greeters to provide customer service to all guests of the Flying Heritage Collection, providing information on a wide range of topics, from directions to the Museum, to directions to the nearest restaurant. The Lead Greeter demonstrates proficient knowledge of ticketing, store merchandise, and inventory. This position is responsible for reconciling petty cash and assisting with the gift shop including purchasing, displaying and record keeping. The Lead Greeter also performs Volunteer Coordination duties including recruiting, training and scheduling. This position is the central point of contact on the weekends and is responsible to notify the Operations Manager of any issues. As such, working weekends and Holidays is part of the regular work assignments.
Essential duties and responsibilities (Other duties may be assigned)
- Create and manage schedule for adequate greeter coverage.
- Recruit, train and coordinate volunteers for the museum.
- Purchase and oversee the gift shop merchandise in conjunction with the Store Committee.
- Conduct physical inventory of merchandise as well as maintaining accurate records in the POS system.
- Maintain weekly gift shop, admissions and revenue reports.
- Oversee sales of merchandise and sales outside of two main gift stores at special events.
- Operate point of sale system for ticket and gift shop sales with accuracy.
- Handle cash and credit card transactions, perform cash reconciliation at the end of each day.
- Reconcile and track Petty Cash.
- Maintain knowledge of the gift shop inventory in order to sell or answer customer questions.
- Maintain knowledge of Visitor Service operation to provide accurate information and excellent customer service.
- Keep assigned work area clean, stocked, and safe.
- Answer telephone, direct calls accordingly and demonstrate professional phone etiquette.
- Demonstrate honesty, responsibility, integrity and fulfillment of commitments
- Perform other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lift up to 50 pounds
- Knowledge of general office practices, procedures and equipment
- Extreme professionalism and communication skills
- Ability to prioritize tasks and work independently; strong organizational and interpersonal communication skills
- Experience interacting with senior level management.
- Experience creating and documenting work processes and procedures
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to travel as necessary.
- Interest in aviation, history, and geography.
- Multi-lingual skills or proficiency in sign language preferred.
Required computer skills
- Microsoft Office (Outlook, Word, Excel)
Preferred computer skills
- Experience with QuickBooks POS
Education/experience/certifications
- High school diploma or General Education Degree (GED); and 1 plus year relevant experience, OR equivalent combination of education and experience.
- Valid driver’s license, good driving record and safe operation of vehicles is required.
Special remarks regarding work environment
- Must be willing to work weekends and/or holidays
- Ability to stand on one’s feet for long periods of time
- Ability to lift up to 50 pounds
