Tour Program & Communications Associate
Reports to: Executive Director (works closely with the volunteers and staff)
Salary: $21.00 per hour
Hours/Status: (32 hours per week) Non-Exempt
Benefits: PTO, Medical *, Transportation stipend
Office Hours: Monday– Friday, between 9:30 am – 5:30 pm (some evenings and weekends depending
on tours and events).
Seattle Architecture Foundation (SAF) seeks an enthusiastic full-time Tour Program & Communications Associate to join our small but mighty team. An ideal opportunity for someone interested in building an eventual career in nonprofit programs and/or volunteer management. We offer valuable experience in all areas of communications, marketing, educational programming, fundraising, and administration.
Tour Programs and Guest Services (45%):
Provide administrative and marketing support for the year-round tours program (the busy season is June-August) and community programs. Support includes:
- Create the communications calendar and coordinate all communications and marketing efforts for the youth and adult community programs through social media, website, newsletters, targeted emails, and event calendars.
- Coordinate the annual tour schedule and volunteer sign-ups, publish the tours on the website and ticketing software, and manage the tour guest confirmations and requests.
- Remind volunteers of their weekly tour schedule, sending tour guides their guest list and location before the tour, assist with finding tour guide replacements in case of illness or emergencies.
- Increase tour (public and private) attendance through marketing on the SAF website, social media, digital ads, bi-monthly member newsletters, and local event calendars.
- Assist with developing and editing tour scripts and help to determine new tour offerings.
- Provide volunteers with distributing scripts, laminated photos, QR codes, voice amplifiers, buildings access, etc.), and the archives for the tour guides.
- Coordinate the tour guide volunteer recruitment strategies and organize and assist with the twice-annual tour guide training events.
- Assist with updating the design of SAF’s mobile tour App and analytics associated.
- Provide monthly (brief) written and oral reports to the Board of Directors regarding the SAF Tour program.
Administrative & Development (40%):
- Provide the maintenance and updates for SAF website content for SAF and update the event calendar Center for Architecture & Design (shared w/AIA) website.
- Coordinate all contact lists, event and program tickets, and donor TY acknowledgments.
- Assist with tracking receivables such as donations/corporate support, programming funds, submitting invoices, and entering donations into eTapestry database.
- Assist the ED with Board management at monthly board meetings, notetaking, and in-person and virtual meeting technologies.
- Assist with incoming mail, info@ email, and general phone inquiries.
Other Program Support (15%):
- Assist with volunteer management by processing applications and recognition events.
- Provide event support, as needed, to execute a range of events and community programs such as public exhibitions, workshops, community events, and all educational programs.
This Job Description summarizes the primary duties and responsibilities of this role. Employees must maintain a high degree of flexibility in our rapidly changing environment and, as such, may be required to perform additional duties beyond the scope described here from time to time.
Desired Qualifications:
- Bachelor’s degree or equivalent experience preferred.
- Knowledge of customer service either through direct work experience or internships.
- 1-2 years of experience in program coordination, marketing, communications, social media, and/or related skills through direct work experience or internships.
- Some experience and comfort level in working with design technology (Word Press, Adobe Creative Suite, etc.) or willingness to learn.
- Detail-oriented with strong organizational and writing skills, problem-solving ability, staying cool under pressure, etc.
- Proficient with MS Suite: Outlook, Excel, Word, PowerPoint (experience with CRM/donor databases a plus)
Working Conditions:
SAF mandates that all employees must be fully vaccinated against COVID-19. All employees are asked to adhere to SAF’s policies for COVID-19, which may change as government recommendations are published. Approximately 75% of the time is spent seated while working at a desk and 25% is spent standing or moving around the office or downtown area. SAF complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact renate@seattlearchitecture.org
This position’s hours are Tuesday– Friday, generally, between the hours 9:30 am – 5:30 pm (some evenings and weekends depending on tours and events). Most of the duties of this position are expected to be performed in person 3 days a week at the Center for Architecture and Design located at 1010 Western Ave. SAF is open to discussing a flexible work schedule and remote options.
To apply:
Please submit your resume and cover letter, which explains your interest in this position to: renate@seattlearchitecture.org. Applications will be reviewed as received, and qualified candidates may be interviewed before the closing date of October 14, 2022. No calls or office visits, please.
SAF is committed to diversity in the workplace and is an equal opportunity employer. We do not discriminate on the basis of race, color, creed, sex, religion, age, marital or veteran’s status, national origin, disability, sexual orientation, or any other basis prohibited by local, state, or federal law.
*Currently, SAF does not offer vision and dental insurance.
For more information on SAF, please visit our website at www.seattlearchitecture.org.
