C&C to become UW Technology

Vice President Ron Johnson announced December 10 that Computing & Communications will change its name to UW Technology in January, reflecting a fundamental shift in how we engage the community as partners and collaborators.

C&C's 2007 Customer Satisfaction Survey

In February 2007, C&C asked a random sample of faculty, staff, and students to participate in an online customer satisfaction survey. Read the Executive Summary or Full Report of C&C's 2007 Customer Satisfaction Survey results available as PDF downloads.

C&C's Strategic Plan

C&C's strategic plan articulates new vision, mission, and values that emphasize partnership and collaboration with the university community to create technology solutions that advance the work of the university and further its mission. The strategic plan reflects input from more than 160 people across the university. It is an organizational development plan, focusing on the internal changes necessary for C&C to become more responsive, collaborative, and customer-driven.

Internal restructuring and other efforts have already begun to position C&C to move ahead on the key priority areas identified in the strategic plan. These include customer service, communications, reliable and responsive systems, and business management.

Computing and Communications Updates

To improve communications and strengthen connections with academic units, C&C sends regular email updates on important UW information technology news to UW deans and others, which also are published on this Web site. These updates are one source of information about technical directions C&C and the UW are considering, projects that are are underway, and recent accomplishments.

Technology Advisory Committees

In response to discussions with the Board of Deans, UW administrators, and regents, the UW president has appointed three Technology Advisory Committees (U-TAC, A-TAC, and I-MAC) to achieve better cooperation, communication, and coordination on university-wide technology issues, strategies, and policies. C&C works with the committees as they focus on UW information technology strategies, services, functions, and support.

Strategic Choices for Administrative Computing

Strategic Choices for Administrative Computing analyzes the risks and benefits of Enterprise Resource Planning (ERP) and non-ERP approaches based on research studies and experiences at the UW and peer institutions. It recommends that the university continue with the current non-ERP approach and make the incremental investments necessary to maintain the ongoing viability of the UW's legacy systems.

UW Information Services Strategy

The DRAFT UW Information Services Strategy (ISS) report outlines a vision and proposed approach for creating the technical foundation that will enable the UW to realize the potential of information technology, including the ability to:

Provide better resources and services to constituents
Support next-generation research and learning
Improve the efficiency and effectiveness of faculty and staff
Reach constituents in new and powerful ways

The DRAFT UW Information Services Strategy primarily covers technical directions for C&C units providing information services (Information Services, IT Infrastructure).

Other Technology Information

Other C&C technology information is available:

Questions or Comments to C&C

If you have questions about technology directions at C&C or the UW that are not answered here, or if you have comments you would like to make, please contact C&C leadership.

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University of Washington
COMPUTING & COMMUNICATIONS
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Modified: April 9, 2007