UW Counseling Center, Front Desk Position

Position responsibilities:
•     Front Desk Reception:
o     Greet students and community members in a welcoming, professional manner at all times on phone and in-person;
o     Maintain highest standards of customer service;
o     Provide accurate information about center and related campus services;
o     Schedule appointments and route inquiries;
o     Maintain close communication with center leadership regarding center operations and staffing concerns;
o     Coordinate effectively with other reception staff in managing breaks and providing coverage during planned or unplanned front desk staff absences
•     Client Records and Data Management:
o     Enter data into spreadsheets or databases via keypad, sync, or scanning function
o     Develop reports, including graphically presenting data (tables, charts, etc.) and organizing materials for distribution.
o     Prepare complex reports as requested.
•     Track and order office supplies and other materials as instructed.
•     Perform other duties as assigned.
Additional Experience:
•     Excellent customer-service and communication skills
•     Communicate and work effectively as a member of a team in an ethnically and culturally diverse university community
•     Capacity to multitask under pressure and respond professionally to all students and community members, including those in distress
•     Ability to exercise judgment and collaborate effectively in the solution of practical problems relating to office operations and data collection
•     Must be flexible and willing to work in a changing environment
•     Maintain clinical confidentiality standards per the American Psychological Association, RCWs for mental health providers, and FERPA
•     Experience using Microsoft Office and other software; ability to learn new software applications



•     Experience working with students and/or in a healthcare setting
•     Experience using online survey creation software
•     Bachelor’s degree
Review position details and apply, here.

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