Education Assistant
THE ORGANIZATION
The Frye Art Museum is a living legacy of visionary patronage and civic responsibility, committed to artistic inquiry and a rich visitor experience. A catalyst for our engagement with contemporary art and artists is the Founding Collection of Charles and Emma Frye, access to which shall always be free.
THE POSITION: Education Assistant
DEPARTMENT: Education
REPORTS TO: Director of Education & Community Partnerships
SUPERVISES: N/A
FLSA STATUS: Exempt
STATUS: Full-time, 35 hours per week
SALARY: $42,712.80-$43,680
BENEFITS: Full benefits including medical, dental, PTO accrual, 403(b), and more
POSITION SUMMARY
The Frye Art Museum is seeking a flexible and detail-oriented team player to join the Education team. As a member of the Education team, the Education Assistant supports Youth & School Programs, Creative Aging programs, public programs, and other education initiatives as needed. This position has the unique opportunity to be involved with a cross-section of the Frye’s education offerings, working on everything from tours for small groups to large-scale conferences and Community Days. In addition, the Assistant will support the management of digital education content and help run virtual programs for a wide range of audiences; related functions include managing A/V needs for virtual education programs, helping to produce and edit engaging content for digital platforms, managing ticketing and registration for all programs, and other tasks as assigned.
ESSENTIAL FUNCTIONS
EDUCATION PROGRAM SUPPORT (50%)
Tours
- Schedule private and self-guided tours.
- Maintain school, public, and private tour calendars. Ensure Visitor Services Representative, security staff, and Gallery Guides receive up-to-date tour schedules.
- Assist with Gallery Guide trainings, including training for new Gallery Guides, monthly trainings, and additional meetings as needed.
- Assist with evaluation of Gallery Guides.
- Step in to lead tours as needed.
Youth and School Programs
- Respond to inquiries and schedule school programs. Work with teachers to schedule programs that support their curricular needs.
- Send confirmations and invoices, track and process payments, and process bus reimbursements.
- Observe, document, and assist with school tour evaluations when needed. Facilitate discussions and step in as instructor for school tours, Art In Your Classroom, and Small Frye as needed.
- Assist Manager, Youth and School Programs with brainstorming for and staffing community outreach events.
Creative Aging Programs
- Collaborate on creating tours and facilitating bimonthly here:now gallery discussions for Creative Aging participants, including potential virtual sessions and video recordings.
- Work with Manager, Creative Aging Programs to coordinate dates for classes, tours, lectures and other programming.
- Support Manager, Creative Aging Programs with annual Creative Aging Conference, including on-site assistance during conference.
Public Programs
- Coordinate travel accommodations, including flight and hotel reservations, for guests and contractors.
- Staff monthly on-site ticketing for Art History Lecture Series with Rebecca Albiani.
Digital Media and Virtual Programs
- Support Education team in designing, producing, editing, and implementing digital content and live, recorded, or interactive virtual programs.
- Assist with the publishing of content, including images, video, audio, PDFs, and more to the Frye’s blog and/or website.
- Work with web-based multimedia formats for education programs, including streaming audio/video via Zoom, Microsoft Teams, Streamyard, and/or other platforms.
- Maintain audio and video archives of programs.
- Identify enhancements and plan future improvements to user experience and/or internal workflow.
- Troubleshoot live virtual programs, links, navigation, and registration pages to ensure reliability of experience for visitors and make corrections as required.
- Collaborate with Communications Department to: manage digital content; gauge community input and response to Frye exhibitions and programs; research and test existing and emerging digital channels to expand the Museum’s reach.
- Apply best practices for accessibility, usability, and agility of digital content and virtual programs.
DATABASE AND TICKETING (30%)
- Manage all ticketing and reservations for all Education programs via online, mail, and phone orders; generate receipts/send confirmation emails and information to program participants. Issue refunds. Troubleshoot errors in purchasing and processing.
- Serve as the primary Box Office contact for Education by supervising the ticketing process.
- Collaborate with the Database Administrator to maintain email lists for education and arts engagement programs and maintain lists for outreach.
- Work with Communications Department to build event pages for programs.
- Serve as a back-up to create reports, export mailing lists, and provide queries from Altru database.
DEPARTMENT-WIDE ADMINISTRATIVE DUTIES (20%)
- Provide support for on-site and virtual programs, including food orders and deliveries, staffing check-in, managing volunteers, etc.
- Prepare event checklists for program setup and keep internal calendars updated.
- Coordinate set-up and break down of programs with Facilities, Security, and Curatorial teams.
- Coordinate education program information, including set-up, attendance, and updates, in Altru.
- Collect and track attendance and feedback for all programs.
- Compile and format department board report.
- Respond to public inquiries regarding educational programming via phone and email.
- Serve as TeenTix contact for sharing relevant programs and events.
- Coordinate all department artwork requests and coordinate EmbARK Database needs with Collections Department.
- Assist with drafting contracts and process invoices as needed.
- Document programs via photo or video as needed.
- Support other education programs and initiatives as needed.
QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
- Professional experience in a museum or non-profit setting with a focus on education programs.
- Understanding of inquiry- and object-based teaching methodologies and museum education theory is strongly preferred.
- Studio art background or experience is helpful.
- Teaching or tour experience, especially with children, is preferred.
- Experienced user of Zoom and Microsoft Teams.
- Experience with ticketing and registration processes, such as Altru/Blackbaud, is preferred.
- Knowledge of Mailchimp, Squarespace, and video editing and production is helpful.
- Working knowledge of new technologies in education and the arts.
- Fluency with Microsoft Office Suite (Word, PowerPoint, Excel, Teams).
- Strong interpersonal and customer service skills.
- Excellent written and oral communication skills.
- Excellent team player with abilities to motivate and work cooperatively and effectively with Museum staff, as well as work well independently.
- A self-starter with the ability to operate with purpose, urgency, and accuracy both independently and as part of a team in a dynamic environment with concurrent deadlines and rapidly changing priorities.
- Exceptional time management, project management, and excellent organizational skills.
- Detail-oriented with ability to prioritize, manage, and multitask; ability to coordinate complex schedules and analyze and solve problems.
- Professional demeanor and ability to interact with all levels within the organization and external vendors. Ability to exhibit discretion and handle confidential information appropriately.
- Skilled in working independently with details, with ability to understand and clearly communicate the big picture to various groups.
- Availability to work evenings and weekends at programs and events as needed.
- Strong presentation skills and confidence in serving as a spokesperson for an organization.
- Willingness to undergo a criminal background and employment reference check.
- Committed to the Frye Art Museum’s mission, history, and future.
