The Visitor Services team ensures a safe and welcoming museum experience for visitors and staff alike. Visitor Experience Representatives (VERs) serve as the Henry’s frontline staff and offer exceptional customer service both in the galleries and at the front desk. VERs ensure that visitors follow various museum policies and monitor exhibition spaces to ensure artwork safety.
STARTING PAY: $22.00 per hour
• VERs are eligible for a +$1.00 increase above starting pay at 12 months, and again at 24 months, for a maximum of +$2.00 above starting pay. Wages are adjusted accordingly if the starting pay for the VER position is adjusted.
SCHEDULE: This position is expected to work:
• 15.5 – 17.5 hours per week
• Currently weekend shifts (Saturday, Sunday); potentially may have weekday availability depending on staff schedules
• Several programs and events during the year that fall outside of regular museum hours (typically Thursday, Friday, or Saturday nights)
REPORTS TO: Museum Services Leadership
WHAT VERs DO AT THE HENRY:
• Engage in dialogue with visitors and answer questions about the exhibitions while working in the gallery spaces
• Remind visitors of museum policies and make sure they are followed in the galleries and other museum spaces, while maintaining a polite demeanor and providing a positive experience
• Monitor exhibition spaces to ensure artwork safety
• Observe and pass along concerns with artworks or building conditions to appropriate staff
• Learn about the museum’s current exhibitions and programs to provide helpful information and respond to inquiries
• Attend walk-throughs of upcoming exhibitions with Curatorial and Exhibitions staff to learn more about the works, artists, and art safety concerns
• Operate a radio to maintain communication with other team members and museum security staff
• Provide admissions desk support including: answering telephones, providing information, assistance, and accessibility support to callers and visitors as needed, greeting museum visitors and administrative appointments
• Sell museum admission, event and program tickets, and memberships at the admissions desk, using the Point of Sale software (cash handling)
• Assist with the front-of-house set up, flow, and breakdown of events
• Perform other customer service, administrative, and front-of-house related tasks as the need arises; and as they relate to the overall needs of the museum
VERs can expect to be both stationary (sitting, standing) and active (moving around the galleries) during shifts.
Please see website for full details.
