Current Status of Recruitment: We need this position filled ideally for the start of Spring quarter (3/31/25), so we will begin reviewing applications on 3/14. Please apply by then to maximize your chances of being selected for an interview.
Hours:
Hours: 10-15 hours/week – typical hours will fall within the following time slots, exact hours will vary depending on your class schedule. There will also be a 1 hour team meeting weekly, scheduled based on team class schedules.
- Monday – 8:00 – 5:00
- Tuesday – 8:00 – 5:00
- Wednesday – 8:00 – 5:00
- Thursday – 8:00 – 5:00
- Friday – 8:00 – 5:00
Pay: $20.76/hr
Nature of Organization:
Data & Applications (D&A) is the division of UW-IT that develops and supports enterprise academic and student administrative systems. The Student Information System team, in turn, has responsibility for systems that directly support the entire student lifecycle – including admissions, academic planning, registration, financial aid, and student accounts – as well as those that enable it, such as curriculum management. The Student Information Systems team engages the UW community in visioning a technology enabled future that supports the broader goals of the university.
Duties & Responsibilities:
The primary focus of this position is ongoing support, including:
- Supporting the Student Information System team with any questions related to UW Connect (UW-IT’s ticket tracking system).
- Following process documentation to ensure Student Program team’s tickets are responded to in a timely manner and kept up to date, which requires following up directly with members of the team.
- Basic tier 2 support for MyPlan and other SIS applications, including communicating directly with business partners and students who log tickets.
- Work with Service Managers to evaluate and improve support & process documentation.
- Updating team’s documentation.
As the Specialist becomes familiar with the team, work, and processes, increasingly complex assignments will be given. Some examples could include presenting topics at Student Program team meetings, improving our processes, and providing new capabilities for the Student Program at large. As possible, these assignments will aim to fit into areas of study/career that are of interest to the Specialist. These assignments will be second priority to the ongoing support tasks listed above. The volume of support tasks varies greatly; in the past they have taken between 15-60% of the student’s work time.
Minimum Qualifications:
- Must be a UW Student taking at least 6 credits a quarter
- Must be available to start at the beginning of Spring 2025 quarter.
- Must be available to work 10-15 hours/week during the planned time slots (a few occasional vacations are fine)
- Ability to accurately follow detailed instructions
- Must be able to work in a remote environment and exercise a high degree of judgment, initiative and responsibility
- Strong oral and written communication skills
- Sensitive to clients’ and coworkers’ needs, developing positive relationships
- History of working well in a collaborative team
Desired Qualifications:
- Experience with information visualization
- Ability to translate complex instructions into clear language
- Experience with workflow mapping & analysis
- Experience writing and/or improving user facing help guides/documentation
- Experience creating knowledge base articles and/or setting up knowledge bases
- Advanced knowledge of UW student systems (MyPlan, Notify.UW, Registration)
- Experience with UW Connect/ServiceNow
- Ticket Tracking system experience
- Experience supporting users of a system
- Experience with public speaking
- Experience working in a remote/hybrid environment
- Experience providing training/facilitating meetings
Educational Benefits:
In addition to gaining real-world experience in a professional environment and applying theory to practice, the student will also benefit from the following:
- Increased familiarity with university resources.
- Development of interpersonal, communication, leadership, and IT skills
- Have valuable experiences to draw on when interviewing for jobs post graduation
- Mentorship/Career advice and support from manager
IMPORTANT: Cover Letter Instructions:
Please include the following information in your cover letter: Days/times you are available to work, confirmation you will typically be able to work 10-15 hours/week, and any vacations you know you will be taking (including official university breaks) for the upcoming Spring quarter.
