Facial Analysis Software Problems/Solutions Report Form    

Please complete and submit the following form to report any problems you have encountered with the FAS Facial Photographic Analysis Software. If you have also found a solution to the problem, report that to us too. We will post all problems with solutions on the website. This will help users who may encounter similar problems.

Bear in mind that we cannot provide individual technical support for this software, but we do appreciate your feedback to help us improve our software. You will note that your name, email address and telephone number are optional on the form below. In the event the same problem is encountered by several users, we will make an effort to email the users with the solution, if the user chooses to provide us with their identifying information on the form.

1. Name: (optional)
2. Email: (optional)
3. Telephone number: optional
4. What version of Windows are you using?
 
(To find out, right-mouse click on the My Computer icon on your desktop and choose Properties)
  If you answered "Other" please specify here.
5. What version of Microsoft Office are you using?
 
 
(To find out, open an MS Office application like WORD, choose Help from the menu at the top of the window, then choose About Microsoft Word)
  If you answered "Other" please specify here.
6. How much RAM does your computer have?
 
 
(To find out, right-mouse click on the My Computer icon on your desktop and choose Properties)
7. How much free space is available on your hard drive? Please specify MB or GB.
 
 
(To find out, open the My Computer icon on your desktop, right-mouse click on Local Disk (C:/) and choose Properties)
8. Please describe, in as much detail as possible, the problem you experienced.
9. If you have discovered a solution to the problem, please describe the solution.