Patient-Centered Care Project

The Patient-Centered Care Project (January 2010-September 2012) investigated the effects of various patient-centered innovations on patient experience and cost and utilization of services.

Project Overview

Patient-centered innovations included:

  • patient-centered medical home
  • shared patient-provider decision-making and use of decision aids
  • development of accountable care organizations
  • new forms of payment for primary care by purchasers

Methods included:

  • key informant interviews with health plan leaders, provider organization leaders, and medical leaders and primary care providers at practice sites
  • patient experience surveys
  • clinic characteristics questionnaires
  • analysis of health services utilization