Town Hall Seattle seeks PT Patron Services Associate

Town Hall Seattle is a nonprofit community cultural center, offering a broad program of music, humanities, civic discourse, and world culture events. Formed collaboratively in 1998 as a shared venue, Town Hall Seattle is at once an arts organization and a community resource, with a season collectively programmed by the community itself. Town Hall serves more than 100,000 audience members and artists at nearly 500 events annually, and its century-old landmark home reopened in 2019 after a $35 million top-to-bottom renovation.

ABOUT THE POSITION

Town Hall Seattle seeks a seasonal, part-time Patron Services Associate to oversee Town Hall’s nightly ticketing activities. The Patron Services Associate (PSA) is responsible for processing ticket orders and running the nightly box office with Front of House volunteers. As the first line of contact for many of Town Hall’s patrons and the general public, the Patron Services Associate serves as an ambassador for the organization and its continued growth, development, and success. Reporting to the Production Manager, with oversight by the Box Office and Patron Services Manager, the PSA works closely with the nightly House Manager to manage day-of-show logistics and public safety at Town Hall-produced events. The ideal candidate will develop a familiarity with and passion for Town Hall’s mission and programs, to act as a friendly and effective advocate for the organization. Shifts are typically 4-5 hours in length. Evening and weekend hours are required, minimum of 3 per week.

Town Hall requires all employees to be vaccinated against COVID-19. Providing proof of COVID-19 vaccine is a condition of employment. Staff may make requests for reasonable accommodation based on medical reasons or for sincerely held religious beliefs.

ESSENTIAL FUNCTIONS/DUTIES

Oversee nightly ticketing and front of house operations for Town Hall events. Process ticket transactions with cash and credit cards.
Act as the primary day-of-event on site contact for Front of House volunteers; assign duties, train individuals as needed, and report shift completion for each event.
Set-up event-related furniture (e.g., tables, chairs, and music stands, signage, etc.) and strike as needed to prepare for the following day’s events.
Support box office tracking, reporting, and data collection.
Encourage audience engagement with upcoming programs/events.
Provide in-person and remote (email & phone) customer support; lead by example at all times and respond promptly and professionally to customer inquiries and requests.
Spearhead accessibility efforts. Assist members of the public with special needs, including early and reserved seating for mobility impaired persons.
Coordinate with house staff to ensure that the lobby, bathrooms, and outdoor areas are clean and maintained during all performance and rental hours. Vacuum lobby space(s) as necessary to maintain cleanliness.
Actively engage in work with a positive attitude as a member of the Town Hall team. Ensure that all interactions are culturally responsive, respectful, and based on a foundation of Town Hall’s commitment to inclusion, diversity, equity, and accessibility.
Assume crowd control and/or evacuation responsibility during emergencies in consultation with House Manager and building staff.
Maintain best practices in cash-handling procedures.
Complete all box office reports, deposits, and paperwork, including membership paperwork.
Other duties as assigned.

QUALIFICATIONS

A minimum of one year of experience in a service-oriented role required
Proven success working with volunteers and/or the public, preferably in an events-related capacity
Familiarity with box office procedures, volunteer oversight, and experience with donor and membership cultivation a plus.
Familiarity with or ability to quickly learn POS interfaces and software applications
Highly accurate with attention to detail
Flexible, collegial, and self-directed working style with a sense of humor
Ability to handle cash and reconcile nightly box office earnings.
Passionate about the performing arts, cultural advocacy, and books
Ability to work quickly and independently, to think clearly under pressure, problem solve and prioritize needs, and to maintain a calm and friendly demeanor when dealing with the public
Proven success working with the public, preferably in an events-related capacity
Punctual and dependable
Ability to consistently display a positive, friendly, and energetic attitude and professional appearance
Applicants must be able to work a varied and flexible schedule including evenings and weekends (minimum of two weekends per month), lift and carry up to 25 lbs., and work on their feet for several hours at a time.
Work schedule as assigned by Production leadership and as dictated by monthly event calendar (10-20 hours per week); ability and willingness to work long hours when necessary
Must provide proof of full vaccination against COVID-19.