The Model of Coordinated Action (MoCA) represents a bold initiative to leverage ethnographic or qualitative research in the field of Computer Supported Cooperative Work (CSCW) in an unprecedented manner. By finding a way to compare studies of practice, we aim to contribute to the generalizability of previously generalizable findings and also to the production of data-driven design guidance that is tailored for different kinds of collaborative settings and organizations.
MoCA is a conceptual framework for describing complex collaborative situations and environments including, but not limited to, collaborations that have diverse, high-turnover memberships or emerging practices. MoCA consists of seven dimensions of coordinated action. Each of these “dimensions” fall on a continuum. This new conceptual mapping of types of collaborative work enables a fuller representation of the design space for collaborative systems. By focusing this model on collaboration per se, we open up more room to investigate how multiple technologies can be mapped to a single coordinated action—a sociotechnical aggregation of actors and technologies.
Lee, C. P., & Paine, D. (2015). From The Matrix to a Model of Coordinated Action (MoCA): A Conceptual Framework of and for CSCW. Proceedings of the 2015 conference on Computer Supported Cooperative Work. Vancouver, BC. ACM.