April 24, 2020

A guide to chatbots for COVID-19 screening at pediatric healthcare facilities

Category: Article Summary

Topic: Public Health Policy and Practice

• The COVID-19 outbreak has required healthcare institutions to rapidly adapt to changing public health circumstances, including switching to novel healthcare delivery modes such as use of chatbots to offer digital health and telehealth services. Chatbots are one digital health tool that can help evolve triage and screening processes in a scalable manner. Espinoza et al present a decision-making and implementation framework for deploying COVID-19 screening chatbots at pediatric healthcare facilities.

Ezpinoza et al. (Apr 23, 2020). A guide to chatbots for COVID-19 screening at pediatric healthcare facilities. JMIR. https://publichealth.jmir.org/preprint/18808