Position responsibilities:
• Front Desk Reception:
o Greet students and community members in a welcoming, professional manner at all times on phone and in-person;
o Maintain highest standards of customer service;
o Provide accurate information about center and related campus services;
o Schedule appointments and route inquiries;
o Maintain close communication with center leadership regarding center operations and staffing concerns;
o Coordinate effectively with other reception staff in managing breaks and providing coverage during planned or unplanned front desk staff absences
• Client Records and Data Management:
o Enter data into spreadsheets or databases via keypad, sync, or scanning function
o Develop reports, including graphically presenting data (tables, charts, etc.) and organizing materials for distribution.
o Prepare complex reports as requested.
• Track and order office supplies and other materials as instructed.
• Perform other duties as assigned.
Additional Experience:
• Excellent customer-service and communication skills
• Communicate and work effectively as a member of a team in an ethnically and culturally diverse university community
• Capacity to multitask under pressure and respond professionally to all students and community members, including those in distress
• Ability to exercise judgment and collaborate effectively in the solution of practical problems relating to office operations and data collection
• Must be flexible and willing to work in a changing environment
• Maintain clinical confidentiality standards per the American Psychological Association, RCWs for mental health providers, and FERPA
• Experience using Microsoft Office and other software; ability to learn new software applications
Desired:
• Experience working with students and/or in a healthcare setting
• Experience using online survey creation software
• Bachelor’s degree
Review position details and apply, here.
