Dawg Prints [UW Creative Communications]

January 27, 2014

Dawgprints Billing Upgrade

Filed under: Uncategorized — cvandy11 @ 9:42 am

Due to the recent problems with the blackboard billing system, we have just pushed a change on one of our servers that might affect release stations. The upgraded server hosts mostly lab and non-library locations. This change should fix the recent connection problems with blackboard. If you have any problems please email c2help@uw.edu as soon as you can so we can get it resolved.

January 23, 2014

RESOLVED: Short Maintainence

Filed under: Uncategorized — cvandy11 @ 2:37 pm

We need to restart one of our dawgprints servers which is eating up network resources. We expect the printing services to be offline for about 3 minutes.
UPDATE: The server is now back online. Sorry for the inconvenience.

Dawgprints Problems

Filed under: Uncategorized — cvandy11 @ 9:56 am

If you are still experiencing problems please try a logoff and if things still aren’t back to normal, restart the computer.

January 22, 2014

RESOLVED: Station Logoffs

Filed under: Uncategorized — cvandy11 @ 7:12 pm

We experienced another network interruption earlier that lasted long enough to disrupt our stations group policies. We have got everything up and running again. The stations should automatically refresh in half an hour or less. If after half an hour it is still broken, please restart the computer.

January 15, 2014

RESOLVED: Dawgprints Problem

Filed under: Uncategorized — cvandy11 @ 8:25 am

We are currently experiencing network issues with our servers. We are working to get them back online as soon as we can. Thanks for your patience.

UPDATE: We have restored the servers and everything should reconnect and come back online.

January 14, 2014

Maintenance Thursday(1/16) Morning

Filed under: Uncategorized — cvandy11 @ 2:14 pm

UW IT is upgrading the network and there will be an approximately 15 minute outage between 5:30 and 6:30 on Thursday(1/16) morning for Dawgprints.

January 7, 2014

UPDATE: Dawgprints Outages

Filed under: Uncategorized — cvandy11 @ 1:11 pm

We have had no issues with blackboard since we implemented a fix and restarted all pharos stations this morning. Everything now looks stable and we are hoping that the problem has been resolved. We will keep a close eye on things here to make sure it doesn’t crop up again.

Station Maintenance

Filed under: Uncategorized — cvandy11 @ 10:27 am

To help relieve the connection issues with blackboard we have scheduled a restart for all pharos station at 10:35am today. Sorry for the inconvenience.

RESOLVED: Auto Logon Problems

Filed under: Uncategorized — cvandy11 @ 8:57 am

We have just rolled out a fix to the reports that some pharos stations are not automatically logging on. To apply the fix just restart the computer. If the problem persists after a restart please email uwcshelp@uw.edu

January 6, 2014

Dawgprints Outages

Filed under: Uncategorized — cvandy11 @ 8:38 am

We are experiencing widespread outages that seem to last from 20 minutes to half an hour. We are currently working with hfs to find and resolve the issue. Sorry for any inconvenience.

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