Dawg Prints [UW Creative Communications]

November 26, 2014

Billing Plug-In Issue

Filed under: Uncategorized — Aaron Johnson @ 9:02 am

Update: 12:58

All DawgPrints printing should be restored. If you have additional issues please email uwcshelp@u.washington.edu.


Update: 11:57

There was a delay getting services back up and running. The new estimate for full server restoration is 1 PM.


Update: 10:26

We expect to have all services restored by noon today.


We have received reports of some print stations reporting billing plug-in errors. We are working with the vendor to resolve this issue.
Most of the major libraries across campus appear to be unaffected.

-Your DawgPrints Team

November 21, 2014

Scheduled Downtime

Filed under: Uncategorized — Aaron Johnson @ 12:11 pm

Update: 5:05 PM

All DawgPrints release stations should now be functioning normally. If you have any issues please submit a ticket to uwcshelp@u.washington.edu.



At 4:45 tonight we will be bringing down the DawgPrints servers for maintenance.

The total estimated downtime will be 30 minutes.

While some services may intermittently respond during this window, we recommend not trying to print until after the maintenance is complete.


-Your DawgPrints Team

November 17, 2014

Restarting DawgPrints Services

Filed under: Uncategorized — c2help @ 7:48 am

DawgPrints has been notified of an issue effecting what appears to be all services relying on Husky Card for transactions.

We have also been notified that some locations have printing, while others do not.

In an attempt to get all locations back to a working state we are restarting the DawgPrints servers. They will be down briefly from about 7:40 to 7:50 and then we will begin calling locations to confirm that printing is online.

November 13, 2014

Billing Plug-In Issue

Filed under: Uncategorized — Aaron Johnson @ 9:50 am

Update: 10:45

All DawgPrints printing should be online now.


Update: 10:09

Most libraries should now be online. We are continuing to have issues with a few labs across campus.


We are aware of an issue with the Billing Plug-In affecting printers across campus. We are looking into it and hope to have it resolved soon.

-Your DawgPrints Team

October 23, 2014

More billing plug-in issues

Filed under: Uncategorized — c2help @ 8:19 am

UPDATE 8:23 – billing functionality has been restored. Please note that the first card swipe from effected stations will be delayed as the release station re-connects to the print server.

Some Lab computers are reporting “Billing plug-in returned no results” and are unable to pay to print.

We’re looking into this now and believe it will be resolved shortly. We will update this post when we have confirmed working card swipes.

-DawgPrints Team

October 16, 2014

Billing plugin issue

Filed under: Uncategorized — c2help @ 8:37 am

UPDATE: 8:53 billing functionality has been restored to effected print stations. Have a nice day!

Some computer labs are encountering a “Billing Plugin returns no result” issue. Major libraries do not appear to be effected.

We’re looking into this issue currently and expect to resolve within the hour.

Thank you for your patience

-DawgPrints Staff

October 1, 2014

Scheduled Downtime

Filed under: Uncategorized — Aaron Johnson @ 12:36 pm

Update: 7 PM

All printing services should be restored. The original scheduled downtime at 7 PM has been canceled.


Update: 640 PM

These was an unexpected issue with this print server around 5:30 today.  We are investigating the issue and will role the maintenance into this downtime. We apologize for the inconvenience.


We will be bringing down a DawgPrints server for maintenance this Friday (10/3) night at 7 PM. The process will impact most of DawgPrints across campus. We expect the downtime to be roughly 30 minutes.

Thank you for your understanding.

-Your DawgPrints Team

September 25, 2014

Issue with DawgPrints printers

Filed under: Uncategorized — Aaron Johnson @ 10:59 am

Update at 11:30 AM:

We have implemented an fix for this issue and have successfully tested that fix on machines that were previously reporting an error.

If you are still experiencing any issues printing, please email us at: uwcshelp@u.washington.edu



We are aware of an issue impacting some of the DawgPrints printer across the campus.

We are actively investigating the root cause and we will update this post once we know more.

We apologize for the inconvenience and appreciate your understanding.

-Your DawgPrints Team

August 11, 2014

Issue with multiple printers

Filed under: Uncategorized — Aaron Johnson @ 2:25 pm

All issues related to the Richo 5200’s should now be resolved.


We are aware of an issue impacting several Richo 5200’s across campus.

We are looking into the issue and will update this post when we have more information.

Thank you.

July 29, 2014

Server Reboot at 5 PM on Wednesday 7/30

Filed under: Uncategorized — c2help @ 4:30 pm

Update @ 5:13PM

All services should now be restored.


We need to restart the Dawg Prints servers in an effort to address a specific issue.  The service interruption should be less than 10 minutes.

Thanks for your patience.

-DawgPrints Team

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