Dawg Prints [UW Creative Communications]

May 1, 2017

DawgPrints Outage

Filed under: Uncategorized — Aaron Johnson @ 2:19 pm

2:35 Printing should be available again.

 

Greetings DawgPrints Customers,

We are aware of an outage current impacting DawgPrints across the UW and UW Bothell.
We are actively looking into the issue, however we have no ETA at the moment.

This post will be updated when we know more.

Thank you,

Your DawgPrints Team

Dawg Prints services restored

Filed under: Uncategorized — James Truong @ 9:11 am

The DawgPrints service is working properly now. We will continue monitoring to ensure it remains stable. Thank you for your patience and understanding.

Dawg Prints service currently down (RESOLVED)

Filed under: Uncategorized — almond @ 7:47 am

We have received multiple reports both Sunday evening and Monday morning that the Dawg Prints service is not working.  We are checking the print servers to determine the problem and we hope to get everything restored soon.

Please check back here for more updates.  Thank you for your patience!

April 18, 2017

Printing outage in UW Tacoma

Filed under: Uncategorized — Aaron Johnson @ 10:57 am

1:55 pm

All maintenance is now complete. Printing should be back to normal. We apologize for any inconvenience.

 

1:17 pm

We have made progress on the issues with the server. Our estimate for the current work to be completed is 3:30pm.

 

Greetings DawgPrints Customers,

We will be taking down printing in UW Tacoma for unplanned maintenance starting at 11am today, April 18th.

We currently have no ETA for a resolution, but hope to be finished before the end of the day. We will update this post as we know more.

Thanks,

Your DawgPrints Team

April 10, 2017

DawgPrints service restored

Filed under: Uncategorized — Lessa Winston @ 8:16 am

The DawgPrints service is working properly now. We will continue monitoring to ensure it remains stable. Thank you for your patience and understanding.

DawgPrints error

Filed under: Uncategorized — Lessa Winston @ 7:55 am

There is currently an issue with DawgPrints printing causing an error, specifically that the LPD service refused a “receive print job command”. This issue is being investigated and will hopefully be resolved shortly. Apologies for the inconvenience and thank you for your patience.

March 20, 2017

Mainteance today

Filed under: Uncategorized — Aaron Johnson @ 10:16 am

12:55pm – Maintenance has been completed. All printing should be function as normal now. If you continue to have issues, try restarting the printer and release station. If that does not resolve the issue please email us at uwcshelp@uw.edu.

 

Greetings DawgPrints Users,

We will be performing maintenance today. Printing services will be unavailable or intermittently available during the maintenance window.

Our current estimate is that maintenance should be completed by 2PM today.
If that time changes substantially we will update this post.

We apologize for any inconvenience.

-Your DawgPrints Team

March 6, 2017

Security Issue with Mac Popup

Filed under: Uncategorized — Aaron Johnson @ 10:12 am

2 pm: All Mac Packages have been updated and replaced. Please download and install one of the new packages in order to update the Pharos Popup. You should only need to run a single new installer to update the Popup Client. The updated version is 9.0.8.

 

Greetings DawgPrints Customers,

We have been notified of a security issue with the existing Mac Popup Packages for DawgPrints.

As a precaution we have removed all Mac Popup Packages.

New packages will be available this afternoon. Once the new packages are available we recommend updating to the newest version.

We apologize for any inconvenience.

-Your DawgPrints Team

January 17, 2017

Windows Packages Issue

Filed under: Uncategorized — Aaron Johnson @ 3:02 pm

4:45 PM – All issues with downloading and installing Windows printer packages should now be resolved. If you still experience any issues please email uwcshelp@uw.edu.

 

Greetings DawgPrints users,

We are aware of an issue with both downloading and installing our Windows printer packages. We are actively investigating the matter and will update this post when we know more.

Existing installations and Mac packages should be unaffected.

Thank you,

Your DawgPrints Team

January 12, 2017

DawgPrints maintenance

Filed under: Uncategorized — Lessa Winston @ 1:28 pm

We will be performing maintenance on the DawgPrints servers tomorrow, January 13th, starting at 7:15 AM. Barring unforeseen issues, maintenance should be complete by 7:30 AM.

Thank you for your patience, and apologies for any inconvenience.

Your DawgPrints Team

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