Dawg Prints [UW Creative Communications]

March 20, 2017

Mainteance today

Filed under: Uncategorized — Aaron Johnson @ 10:16 am

12:55pm – Maintenance has been completed. All printing should be function as normal now. If you continue to have issues, try restarting the printer and release station. If that does not resolve the issue please email us at uwcshelp@uw.edu.

 

Greetings DawgPrints Users,

We will be performing maintenance today. Printing services will be unavailable or intermittently available during the maintenance window.

Our current estimate is that maintenance should be completed by 2PM today.
If that time changes substantially we will update this post.

We apologize for any inconvenience.

-Your DawgPrints Team

March 6, 2017

Security Issue with Mac Popup

Filed under: Uncategorized — Aaron Johnson @ 10:12 am

2 pm: All Mac Packages have been updated and replaced. Please download and install one of the new packages in order to update the Pharos Popup. You should only need to run a single new installer to update the Popup Client. The updated version is 9.0.8.

 

Greetings DawgPrints Customers,

We have been notified of a security issue with the existing Mac Popup Packages for DawgPrints.

As a precaution we have removed all Mac Popup Packages.

New packages will be available this afternoon. Once the new packages are available we recommend updating to the newest version.

We apologize for any inconvenience.

-Your DawgPrints Team

January 17, 2017

Windows Packages Issue

Filed under: Uncategorized — Aaron Johnson @ 3:02 pm

4:45 PM – All issues with downloading and installing Windows printer packages should now be resolved. If you still experience any issues please email uwcshelp@uw.edu.

 

Greetings DawgPrints users,

We are aware of an issue with both downloading and installing our Windows printer packages. We are actively investigating the matter and will update this post when we know more.

Existing installations and Mac packages should be unaffected.

Thank you,

Your DawgPrints Team

January 12, 2017

DawgPrints maintenance

Filed under: Uncategorized — Lessa Winston @ 1:28 pm

We will be performing maintenance on the DawgPrints servers tomorrow, January 13th, starting at 7:15 AM. Barring unforeseen issues, maintenance should be complete by 7:30 AM.

Thank you for your patience, and apologies for any inconvenience.

Your DawgPrints Team

January 10, 2017

DawgPrints maintenance

Filed under: Uncategorized — Lessa Winston @ 2:07 pm

7:17 AM

Maintenance is complete. Release stations may need to be restarted if they show errors. If issues persist, please contact uwcshelp@uw.edu.

Thank you

 

In order to resolve some lingering issues from the power outage earlier this week, we will be performing maintenance on the DawgPrints servers tomorrow, January 11th, starting at 7:00 AM. Barring unforeseen problems, maintenance should be complete by 7:30 AM.

Thank you for your patience and understanding, and apologies for any inconvenience.

Your DawgPrints Team

January 9, 2017

DawgPrints service normalizing

Filed under: Uncategorized — Lessa Winston @ 12:51 pm

The DawgPrints servers are back online. Release stations may need to be restarted to be able to reconnect. If problems persist after a restart, contact uwcshelp@uw.edu for further assistance.

Thank you for your patience and understanding.

Power outage knocks out DawgPrints

Filed under: Uncategorized — Lessa Winston @ 8:02 am

Due to power outage-related network difficulties, the DawgPrints service is down. We will post an update as soon as we have more information. Apologies for the inconvenience.

September 29, 2016

DawgPrints/Blackboard Outage Tonight

Filed under: Uncategorized — Aaron Johnson @ 2:50 pm

Hi Everyone,

Blackboard for the university will be down tonight for server maintenance. The projected outage will be from 11pm to 5am.

Once the Blackboard system comes back online printing return to normal.

This update is out of our control and we apologize for the inconvenience.

-Your DawgPrints Team

August 29, 2016

DawgPrints maintenace

Filed under: Uncategorized — Aaron Johnson @ 11:57 am

2:56 pm

Maintenance is now complete. Thank you for your patience. You may need to reboot your release station if it is not working properly. If you have issues with anything not working at this point please email uwcshelp@uw.edu.

12:12 pm

Maintenance is on going well. Some functionality has been restored and people with DawgPrints credit should be able to print at the moment. We are still seeing an issue with our Blackboard connection, however. The system may go down again in the next few hours as we continue to troubleshoot the Blackboard connection issue.

We will update this post as progress is made.

 

Greetings DawgPrints Customers,

We will performing maintenance on all DawgPrints servers on Tuesday August 30th. The current maintenance window is 10 am to 4 pm. All DawgPrints printing on all UW campuses will be impacted during that window.

We apologize for the inconvenience.

Thank you,

Your DawgPrints Team

August 3, 2016

New Packages!

Filed under: Uncategorized — Aaron Johnson @ 2:41 pm

Hello DawgPrints Customers,

We have completed the first stage of the DawgPrints migration plan.

Packages for most libraries are now available in the usual location to download for your use (http://dawgprints.washington.edu/locations). More locations are being added over the rest of the summer. If you don’t see your location yet we will be getting to it soon. Finally, the Mac and Windows packages are built and tested differently, they might not come out at the same time.

In an effort to reduce the number of packages and to promote Green Printing, most print packages now default to double sided. This can be changed in the print options when you go to print a document.

If you notice any issues with the the packages please send us an email at uwcshelp@uw.edu.

More updates to come!

Thank you,

Your DawgPrints Team

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