Dawg Prints [UW Creative Communications]

April 20, 2015

Testing offline billing before Wednesday Maintenance

Filed under: Uncategorized — miker985 @ 10:01 am

This Wednesday at 6AM the billing servers DawgPrints uses (“blackboard”) will be offline for up to 4 hours for upgrades.

To avoid an outage we are testing offline billing right now by briefly restarting our billing server (“cloyd”) to ensure offline billing works properly. This should not cause any issues for users, but your account balance should show $5 while cloyd is offline.

It is possible this will bring DawgPrints billing down for about 5 minutes, but it will then be right back up.

Thank you for your patience,

-DawgPrints Team

March 5, 2015

Google Documents Authorization

Filed under: Uncategorized — James Truong @ 1:56 pm

If you are getting an error message “authentication failed” on a scan station when trying to email a document to your Google account, go to your Google account and you will get this message.

Google has blocked off any third party applications that is “less secure” to google accounts. In order to access Google Docs on scan stations, you need to change the security settings of your Google account to allow third party applications. Click on the link to do so. https://www.google.com/settings/security/lesssecureapps

 

Have a nice day,

 

Your DawgPrints Team

February 23, 2015

Outage 2/23/2015

Filed under: Uncategorized — Aaron Johnson @ 8:59 am

The DawgPrints service has experienced a major hardware failure. We are actively investigate the issue and will update you when we know more.

 

-Your DawgPrints Team

 

12:10 PM

We have identified and addressed the primary issues impacting DawgPrints. We are now in the process of restoring service. Please note that even if a release station looks online it might not be fully functional yet.

 

1:10 PM

We believe that all DawgPrints services should now be restored. If you have issues with a printer or release station please restarting it first. If that does not resolve the issue please submit a ticket with information including the location having the issue as well as the time the issue occurred. As usually, any and all error messages are helpful.

 

Thank you,

Your DawgPrints Team

 

2:10 PM

We are receiving information that DawgPrints is back down. We are looking into this new issue and will update when we know more.

 

6 PM

We identified an additional issue impacting one of the DawgPrints servers. We have made changes to that server and the issue appears to be resolved. We apologize for the downtime.

Thank you.

Dawg Prints Servers Down

Filed under: Uncategorized — almond @ 8:54 am

We have received reports that printing is down at all Dawg Prints locations. We are correcting an issue with the print servers and hope to restore printing soon.

Please check back with this web site for further updates. Thank you!

Dawg Prints Support Staff

December 19, 2014

A quick restart…

Filed under: Uncategorized — miker985 @ 7:48 am

EDIT 10:53 – restarting a few more services. Everything should be operating normally by 11.

We at DawgPrints are taking this opportunity to quickly restart some services needing attention, they should be back online in the next 5 minutes.

-The DawgPrints Team

 

November 26, 2014

Billing Plug-In Issue

Filed under: Uncategorized — Aaron Johnson @ 9:02 am

Update: 12:58

All DawgPrints printing should be restored. If you have additional issues please email uwcshelp@u.washington.edu.

 

Update: 11:57

There was a delay getting services back up and running. The new estimate for full server restoration is 1 PM.

 

Update: 10:26

We expect to have all services restored by noon today.

 

We have received reports of some print stations reporting billing plug-in errors. We are working with the vendor to resolve this issue.
Most of the major libraries across campus appear to be unaffected.

-Your DawgPrints Team

November 21, 2014

Scheduled Downtime

Filed under: Uncategorized — Aaron Johnson @ 12:11 pm

Update: 5:05 PM

All DawgPrints release stations should now be functioning normally. If you have any issues please submit a ticket to uwcshelp@u.washington.edu.

 

 

At 4:45 tonight we will be bringing down the DawgPrints servers for maintenance.

The total estimated downtime will be 30 minutes.

While some services may intermittently respond during this window, we recommend not trying to print until after the maintenance is complete.

 

-Your DawgPrints Team

November 17, 2014

Restarting DawgPrints Services

Filed under: Uncategorized — miker985 @ 7:48 am

DawgPrints has been notified of an issue effecting what appears to be all services relying on Husky Card for transactions.

We have also been notified that some locations have printing, while others do not.

In an attempt to get all locations back to a working state we are restarting the DawgPrints servers. They will be down briefly from about 7:40 to 7:50 and then we will begin calling locations to confirm that printing is online.

November 13, 2014

Billing Plug-In Issue

Filed under: Uncategorized — Aaron Johnson @ 9:50 am

Update: 10:45

All DawgPrints printing should be online now.

 

Update: 10:09

Most libraries should now be online. We are continuing to have issues with a few labs across campus.

 

We are aware of an issue with the Billing Plug-In affecting printers across campus. We are looking into it and hope to have it resolved soon.

-Your DawgPrints Team

October 23, 2014

More billing plug-in issues

Filed under: Uncategorized — miker985 @ 8:19 am

UPDATE 8:23 – billing functionality has been restored. Please note that the first card swipe from effected stations will be delayed as the release station re-connects to the print server.

Some Lab computers are reporting “Billing plug-in returned no results” and are unable to pay to print.

We’re looking into this now and believe it will be resolved shortly. We will update this post when we have confirmed working card swipes.

-DawgPrints Team

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