Dawg Prints [UW Creative Communications]

November 13, 2014

Billing Plug-In Issue

Filed under: Uncategorized — Aaron Johnson @ 9:50 am

Update: 10:45

All DawgPrints printing should be online now.

 

Update: 10:09

Most libraries should now be online. We are continuing to have issues with a few labs across campus.

 

We are aware of an issue with the Billing Plug-In affecting printers across campus. We are looking into it and hope to have it resolved soon.

-Your DawgPrints Team

October 23, 2014

More billing plug-in issues

Filed under: Uncategorized — miker985 @ 8:19 am

UPDATE 8:23 – billing functionality has been restored. Please note that the first card swipe from effected stations will be delayed as the release station re-connects to the print server.

Some Lab computers are reporting “Billing plug-in returned no results” and are unable to pay to print.

We’re looking into this now and believe it will be resolved shortly. We will update this post when we have confirmed working card swipes.

-DawgPrints Team

October 16, 2014

Billing plugin issue

Filed under: Uncategorized — miker985 @ 8:37 am

UPDATE: 8:53 billing functionality has been restored to effected print stations. Have a nice day!

Some computer labs are encountering a “Billing Plugin returns no result” issue. Major libraries do not appear to be effected.

We’re looking into this issue currently and expect to resolve within the hour.

Thank you for your patience

-DawgPrints Staff

October 1, 2014

Scheduled Downtime

Filed under: Uncategorized — Aaron Johnson @ 12:36 pm

Update: 7 PM

All printing services should be restored. The original scheduled downtime at 7 PM has been canceled.

 

Update: 640 PM

These was an unexpected issue with this print server around 5:30 today.  We are investigating the issue and will role the maintenance into this downtime. We apologize for the inconvenience.

 

We will be bringing down a DawgPrints server for maintenance this Friday (10/3) night at 7 PM. The process will impact most of DawgPrints across campus. We expect the downtime to be roughly 30 minutes.

Thank you for your understanding.

-Your DawgPrints Team

September 25, 2014

Issue with DawgPrints printers

Filed under: Uncategorized — Aaron Johnson @ 10:59 am

Update at 11:30 AM:

We have implemented an fix for this issue and have successfully tested that fix on machines that were previously reporting an error.

If you are still experiencing any issues printing, please email us at: uwcshelp@u.washington.edu

 

 

We are aware of an issue impacting some of the DawgPrints printer across the campus.

We are actively investigating the root cause and we will update this post once we know more.

We apologize for the inconvenience and appreciate your understanding.

-Your DawgPrints Team

August 11, 2014

Issue with multiple printers

Filed under: Uncategorized — Aaron Johnson @ 2:25 pm

All issues related to the Richo 5200’s should now be resolved.

 

We are aware of an issue impacting several Richo 5200’s across campus.

We are looking into the issue and will update this post when we have more information.

Thank you.

July 29, 2014

Server Reboot at 5 PM on Wednesday 7/30

Filed under: Uncategorized — c2help @ 4:30 pm

Update @ 5:13PM

All services should now be restored.

 

We need to restart the Dawg Prints servers in an effort to address a specific issue.  The service interruption should be less than 10 minutes.

Thanks for your patience.

-DawgPrints Team

July 21, 2014

Billing appears to be Down

Filed under: Uncategorized — miker985 @ 8:30 am

Update 12:04 – it appears services have returned to normal

Update 9:40 – major HFS services are online but our billing server is still getting error messages. We’ve emailed HFS to seek confirmation that the specific services DawgPrints depends on were restarted.

We’ve got reports that various billing related services are down.

As near as we can tell this relates to the Husky Card system not currently allowing charging.

We’ve got an email to HFS to confirm, and will update the blog when we hear back.

May 19, 2014

Server Maintenance – 2014-05-20

Filed under: Uncategorized — miker985 @ 10:55 am

UPDATE 11:27: the vendor informs me that “mobile print” services should not have experienced any interruption due to the current difficulties. We continue to work towards resolving this to provide maximum capacity but all user complications should have been resolved as of 8:37

UPDATE: 9:19: Regular printing operations work normally, but there continues to be a problem isolated to “mobile print” users on selected release stations. We’ve contacted the vendor and will repair this functionality shortly. Thank you for your patience as we continue to beta test the mobile print service.

UPDATE: 8:37: an unexpected service failure left several labs without DawgPrints service. The service has been fixed and the lab’s report working connectivity. Thank you for your patience in this

UPDATE 8:07: both print servers are set. Please notify us at uwcshelp@uw.edu if you experience any issues.

Note that all release stations will experience a delayed swipe-to-login for the first login only

UPDATE 8:01: the primary print server is up and running. All library print stations should be working.

There was a minor hiccup with the secondary print server and we’re restarting it again. It should be up within 5 minutes

UPDATE: Maintenance has began

We’ll be bringing the DawgPrints servers down briefly on Tuesday May 20th for some brief maintenance

We expect to start around 7:45 AM and downtime should last less than 15 minutes.

Note that all release stations will experience a delayed swipe-to-login for the first login only after this maintenance occurs.

We will update this post tomorrow morning both before and after the maintenance.

Please email us at uwcshelp@uw.edu if you have any questions or concerns,

-DawgPrints Team

May 12, 2014

Billing plugin issues

Filed under: Uncategorized — miker985 @ 3:51 pm

UPDATE 3:58 – print services are restarted and the billing plug-in issue should be resolved. PLEASE NOTE that the very first time a card is swiped there will be a message about re-connecting to either BORIS or NATASHA. This is normal and caused by the system maintenance we just performed. Subsequent swipes should work as one would expect.

We’ve received several reports of issues with the billing plug-in.

We’re going to bring the print servers down momentarily (~3:50) in an attempt to fix. We’ll update this blog soon.

-DawgPrints Team

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