Dawg Prints [UW Creative Communications]

February 3, 2014

Services Continuing To Run

Filed under: Uncategorized — c2help @ 4:38 pm

After making some configuration changes, Dawg Prints services continue to work as normal.   Please let us know at uwcshelp@uw.edu if you continue to experience slow-downs or any other related issue.

Thanks
Lonnie

Server Restart

Filed under: Uncategorized — c2help @ 11:45 am

We need to restart one of the Library print servers. This will bring Dawg Prints services off-line for a few minutes. Sorry for the inconvenience.

Card Swipe Slow Downs

Filed under: Uncategorized — c2help @ 10:46 am

We are still working on this problem and hope to have a solution. We are working with both vendors in hopes of finding a permanent solution very soon.

Thank you for your patience.

January 30, 2014

Stations Slow To Repond

Filed under: Uncategorized — c2help @ 4:40 pm

We are aware of an issue with our release stations not responding to card swipes.   We are working on the problem and should have a solution in place soon.

 

Thank you for your patience while we work through this issue.

 

 

Maintenance

Filed under: Uncategorized — c2help @ 2:31 pm

Tomorrow morning I will be doing some maintenance on the servers again and will add swap space for the print jobs. I’ll also be upgrading our database to give it more resources so it should speed up things. During this maintenance the servers will be going down for about half an hour to an hour. It may be less but it depends on how long its takes the database upgrade to take. This will happen sometime between 6:30 and 8.

Slow Connections

Filed under: Uncategorized — c2help @ 1:11 pm

We are currently experiencing extremely heavy usage and blackboard network connection has slowed to a crawl. We are currently working on getting the connection speeds up. I’ll post an update when we make some progress.

January 29, 2014

UPDATE: Dawgprints Maintenance

Filed under: Uncategorized — c2help @ 2:04 pm

Tomorrow (1/30) morning I will be do some maintenance and testing on the dawgprints servers. All dawgprints functions will be offline for up to half an hour between 6:30 and 7:30. We are preparing to roll out and upgrade that will hopefully fix the problems we have been having with blackboard recently. Testing will also be occurring on Friday morning (hopefully a shorter outage) and if all goes well, being implemented on Monday morning. I’ll be posting updates on the this post as to the progress.

UPDATE: Servers are now offline.

UPDATE: The new servers are online and working well in our test environment.  I will be keeping the new servers on indefinitely unless problems are reported. If you have any issues please email uwcshelp@uw.edu as soon as you can.

January 27, 2014

Dawgprints Billing Upgrade

Filed under: Uncategorized — c2help @ 9:42 am

Due to the recent problems with the blackboard billing system, we have just pushed a change on one of our servers that might affect release stations. The upgraded server hosts mostly lab and non-library locations. This change should fix the recent connection problems with blackboard. If you have any problems please email c2help@uw.edu as soon as you can so we can get it resolved.

January 23, 2014

RESOLVED: Short Maintainence

Filed under: Uncategorized — c2help @ 2:37 pm

We need to restart one of our dawgprints servers which is eating up network resources. We expect the printing services to be offline for about 3 minutes.
UPDATE: The server is now back online. Sorry for the inconvenience.

Dawgprints Problems

Filed under: Uncategorized — c2help @ 9:56 am

If you are still experiencing problems please try a logoff and if things still aren’t back to normal, restart the computer.

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