Dawg Prints [UW Creative Communications]

March 20, 2014

UPDATE: MobilePrint – update

Filed under: Uncategorized — miker985 @ 10:14 am

We’re going to take MobilePrint offline for a few minutes to update some related components. This will not effect regular DawgPrints service in any library or computer lab.

UPDATE: MobilePrint is now back online.

March 12, 2014

Station Update: Results

Filed under: Uncategorized — c2help @ 7:20 am

The update to the dawgprints stations that was applied last night was successful. I am noticing that there are many print stations that are reporting offline. Everything should work again if you turn on the computer. If you experience any problems please let us know at uwcshelp@uw.edu


March 11, 2014

Station Updates

Filed under: Uncategorized — c2help @ 3:17 pm

I just wanted to let everyone know that we are pushing out an update for our stations. It updates one of our custom scripts to increase reliability and security. It fixes the problems with the black screen that requires a logoff to fix. If the problem occurs the pharos software will automatically start up again.

March 10, 2014

RESOLVED: Library Slow Downs

Filed under: Uncategorized — c2help @ 11:39 am

RESOLVED: We have now observed printing to be going at normal speeds. Sorry for any inconvenience.


UPDATE: We just finished restarting several services and are looking into the problem to see if it was resolved.


We just got reports of slow printing in the libraries. We are currently working on the issue. I am about to restart several services on our server so printing may be offline for a minute or two. During this period jobs that are currently being printed may be lost, email uwcshelp@uw.edu for a refund.


February 24, 2014

Foster Color Printer Down

Filed under: Uncategorized — c2help @ 1:48 pm

The color printer at Foster business library is currently out of order.


February 18, 2014

Engineering Library down

Filed under: Uncategorized — c2help @ 3:10 pm

The engineering library printer is currently down for maintenance. We will have the part that needs to be replaced out there tomorrow morning.

Suzzallo printing problems

Filed under: Uncategorized — c2help @ 12:43 pm

We had a short problem with one of the release stations in Suzzallo not connecting to the printer. Everything is back online now.


February 12, 2014

RESOLVED: Network Problem

Filed under: Uncategorized — c2help @ 3:20 pm

RESOLVED: Everything is back online. If you are stuck on the log on screen a restart should fix this problem.


UPDATE: One of our hosts got disconnected from a datastore causing a few servers to crash. Our host is restarting now and we should have things reconnected and turned on in 15 minutes.


We are experiencing a small network problem. Printing services were knocked offline during a network upgrade being performed. I expect to have it back online within a few minutes.


EEC Printer Maintenance

Filed under: Uncategorized — c2help @ 2:36 pm

The Ethnic Culture Center printer is having hardware issues. We will have someone on site within 24 hours. Students are encouraged to use another location until this is resolved. The architecture library in Gould Hall is the closest accessible printer.


February 3, 2014

Services Continuing To Run

Filed under: Uncategorized — c2help @ 4:38 pm

After making some configuration changes, Dawg Prints services continue to work as normal.   Please let us know at uwcshelp@uw.edu if you continue to experience slow-downs or any other related issue.


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