UPDATE: (8 AM): We fixed the problem and confirmed no further issues with the libraries. No additional complaints were registered overnight so this is resolved.

UPDATE (11:40 AM): We’ve several reports of a “System cannot find specified file” error at the release stations and are working on it now.

UPDATE: We have successfully upgraded the print servers. If there are any problems, slow downs, etc please let us know.

UPDATE: We have resolved some issues with the first print server we migrated. We are now switching over the main print server for the libraries. I except a downtime of less then 5 minutes. Sorry for the inconvenience!

We are moving to upgrade our print servers this morning. We expect a short outage that will last at most 30 minutes before printing is resumed. If you experience long lasting issues please let us know!
-Chris

We are currently experiencing issues where users can’t log in to the email function at the scan stations. UW IT is having issues with their servers and are working on the issue. We will update this post when anything changes.

Update: we haven’t heard anything official but locations report that email appears to be working normally again. For the moment assume the Scan Stations work as expected.

We’re going to take MobilePrint offline for a few minutes to update some related components. This will not effect regular DawgPrints service in any library or computer lab.

UPDATE: MobilePrint is now back online.

The update to the dawgprints stations that was applied last night was successful. I am noticing that there are many print stations that are reporting offline. Everything should work again if you turn on the computer. If you experience any problems please let us know at uwcshelp@uw.edu

-Chris

I just wanted to let everyone know that we are pushing out an update for our stations. It updates one of our custom scripts to increase reliability and security. It fixes the problems with the black screen that requires a logoff to fix. If the problem occurs the pharos software will automatically start up again.

RESOLVED: We have now observed printing to be going at normal speeds. Sorry for any inconvenience.

UPDATE: We just finished restarting several services and are looking into the problem to see if it was resolved.

We just got reports of slow printing in the libraries. We are currently working on the issue. I am about to restart several services on our server so printing may be offline for a minute or two. During this period jobs that are currently being printed may be lost, email uwcshelp@uw.edu for a refund.

-Chris