UPDATE 11:27: the vendor informs me that “mobile print” services should not have experienced any interruption due to the current difficulties. We continue to work towards resolving this to provide maximum capacity but all user complications should have been resolved as of 8:37

UPDATE: 9:19: Regular printing operations work normally, but there continues to be a problem isolated to “mobile print” users on selected release stations. We’ve contacted the vendor and will repair this functionality shortly. Thank you for your patience as we continue to beta test the mobile print service.

UPDATE: 8:37: an unexpected service failure left several labs without DawgPrints service. The service has been fixed and the lab’s report working connectivity. Thank you for your patience in this

UPDATE 8:07: both print servers are set. Please notify us at uwcshelp@uw.edu if you experience any issues.

Note that all release stations will experience a delayed swipe-to-login for the first login only

UPDATE 8:01: the primary print server is up and running. All library print stations should be working.

There was a minor hiccup with the secondary print server and we’re restarting it again. It should be up within 5 minutes

UPDATE: Maintenance has began

We’ll be bringing the DawgPrints servers down briefly on Tuesday May 20th for some brief maintenance

We expect to start around 7:45 AM and downtime should last less than 15 minutes.

Note that all release stations will experience a delayed swipe-to-login for the first login only after this maintenance occurs.

We will update this post tomorrow morning both before and after the maintenance.

Please email us at uwcshelp@uw.edu if you have any questions or concerns,

-DawgPrints Team

UPDATE 3:58 – print services are restarted and the billing plug-in issue should be resolved. PLEASE NOTE that the very first time a card is swiped there will be a message about re-connecting to either BORIS or NATASHA. This is normal and caused by the system maintenance we just performed. Subsequent swipes should work as one would expect.

We’ve received several reports of issues with the billing plug-in.

We’re going to bring the print servers down momentarily (~3:50) in an attempt to fix. We’ll update this blog soon.

-DawgPrints Team