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Housing Case Manager Job Posting

POSITION: Housing Case Manager

PROGRAM/LOCATION: Congregations for the Homeless – Bellevue, WA

SUPERVISOR: Housing Programs Coordinator

PROGRAM SUMMARY:

CFH provides shelter, subsidized housing, intensive on going case management, resources, referrals and employment support to men experiencing homelessness on the eastside. The primary mission of CFH is to provide men a safe place to sleep, warm food, laundry and shower facilities, on going case management and the opportunity to receive supportive services that will help clients increase and maintain housing stability and self-sufficiency.

The case management position is a full time, salaried position with some evening work required.

DUTIES/RESPONSIBILITIES:

Direct Client Contact/Case Management

  • Provide effective case management to assigned clients, including the following functions:
  • Assess the client’s status and needs
  • Plan (by developing a case management plan) in order to maximize responses
  • Facilitate communication and coordination between care/service/support providers
  • Educate the client about service options, available resources, and case management
  • Empower the client to problem solve in order to achieve outcomes
  • Promote client self-advocacy and self-determination
  • Advocate for the client’s needs and best interests in order to achieve positive outcomes
  • Provide case management in other non-office locations as appropriate
  • Accountable to achieving the program’s desired outcomes with the program team

Fulfill the specific requirements of the program (e.g., weekly case management sessions, workshops

  • Serve as a consistent, positive and appropriate role model to the clients that we serve.

Service Documentation and Evaluation

  • Maintains thorough, accurate records of case management activities with every program participant.
  • Maintain HMIS database by entering client data
  • Communicates regularly with other staff via email, incident reports and briefings
  • Effectively utilize case conferencing and supervision to support case management work

General

  • Assists with office-related tasks as needed
  • Attends all job-related meetings, including program staff meetings and agency-wide meetings
  • Participate in opportunities for learning and skill maintenance/development, including internal and external training and workshops
  • Assists with other duties assigned

QUALIFICATIONS:

Education and Experience

  • Masters degree in social work or a related human services field, or Bachelors degree in social work or a related human services field and 3-5 years of case management experience
  • Prior case management experience in a clinical setting
  • CDP Certification or 2+ years of relevant experience desired

Skills, Abilities, and Knowledge

  • Ability to quickly build trust and rapport in interpersonal relationships
  • Strong written and oral communication skills
  • Exceptional listening, critical thinking, and problem solving skills
  • Strong facilitation and mediation skills
  • Ability to develop and maintain relationships with community partners and outside agencies
  • Ability to manage multiple projects concurrently and be flexible with priorities
  • Demonstrated ability to develop and maintain priorities and meet established deadlines
  • Understanding of Housing First principals
  • High level of flexibility and ability to prioritize appropriately
  • Ability to work with people of diverse socio-economic and cultural backgrounds
  • Understanding of and sensitivity to the needs of the homeless
  • Understanding of and strong adherence to social work ethics
  • Knowledge of and experience with trauma informed care and motivational interviewing

Characteristics

  • Desire to continually develop skills and increase knowledge through lifelong traditional and experiential learning
  • Strong sense of accountability
  • Values being part of a coordinated team
  • Demonstrates that the work is client-centered
  • Exhibits leadership qualities (e.g., modeling desired behaviors, empowering others to act, appropriately challenging process barriers, celebrating accomplishments, etc.)
  • High level of professionalism with internal and external audiences
  • High level of cultural awareness, responsiveness, and competency
  • Preference for field work over office-based work
  • Enjoy providing hands-on instruction in basic living and financial skills

Other

 Valid Driver’s License

 Reliable personal vehicle

CFH offers a competitive salary, excellent benefits and a positive working environment.

CFH is an Equal Opportunity Employer

 

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