Mary’s Place: Day Center Services Lead Full-Time Position

Day Center Services Lead (https://recruiting.paylocity.com/Recruiting/Jobs/Details/623864)

Seattle, WA • Shelter

Job Type

Full-time

Description

 

We are seeking a responsible and energetic individual with a passion for serving adults experiencing chronic homelessness at our Women’s Day Center in downtown Seattle. General responsibilities include coordinating and facilitating Day Center operations and programming, providing care and crisis management, de-escalating conflicts, providing mentorship to the Day Center team, supporting on-site training and onboarding, maintaining a clean environment, and offering acceptance and hope.

 

The Day Center Services Lead actively engages in Mary’s Place equity work—striving for racially equitable outcomes and taking responsibility for creating, maintaining, and affirming communities for people of color, immigrants and refugees, trans and gender-non-conforming people (our day center serves trans and cis women, as well as non-binary and genderqueer folks), and other populations who routinely encounter systemic oppressions. As an equal opportunity employer, people of color are encouraged to apply.

 

This is a non-exempt position. The standard schedule for Day Center Services Lead is Monday – Friday 7am – 3:30pm. Pay range: $18.95-$21.00/hour.

 

This position does not supervise other employees.

 

Key Responsibilities

 

Guest Relations (40%)

• Proactively create a welcoming and affirming environment, provide guests with high-quality customer service, and assist them with resource navigation
• Maintain a calm, affirming demeanor and model positive behavior
• Uphold professional boundaries with guests
• Address behavioral challenges, provide trauma-informed crisis management, de-escalate and mediate conflicts, model appropriate problem-solving strategies, and exit guests if necessary
• Effectively collaborate and regularly communicate with other staff
• Engage guests in conversations around their housing and stability goals; provide information and resources to guests
• Elevate the voices of our guests
• Welcome and orient new guests to the Day Center—provide tours, explain program, and complete and upload Day Center intake documents
• Draft and initiate guest behavior contracts, in consultation with Day Center Site Director

 

Operations (30%)

• Collaboratively execute Day Center processes according to time of the day and in accordance with Mary’s Place policies. These processes include, but are not limited to meal service, facilitation of community meetings, Day Center intakes, processing donations, and guest satisfaction surveys.
• In the absence of the Site Director, act as the Mary’s Place representative for on-site visits by the police, outside vendors, neighbors, and others; collaborate with the Site Director, program officers, and leadership as needed
• Complete weekly supply ordering
• Serve food and adhere to all food safety and serving protocols, including clear and consistent documentation
• Move around the facility and maintain an active presence around Day Center
• Maintain a clean and sanitary environment—disinfect high-touch areas; do laundry; restock supplies; clean bathrooms and showers; vacuum, sweep, and mop floors; clean up after meals; take out garbage, compost, and recycling; etc.
• Record and report any building/facility concerns

 

Implementation of Guest Enrichment Programming (25%)

• Facilitate calendar of activities and events for the benefit of our guests. Liaison with and provide feedback to Program Services Director and Site Director on effectiveness of programming and ideas for improvement.
• Welcome and help orient volunteers to the space and their roles; actively engage volunteer in Day Center activities.
• Liaison with external and entities in absence of a supervisor

 

Data Entry and Information Management (5%)

• Ensure shift data entries are accurate and completed in a timely manner
• Author, upload, and maintain electronic guest records, reports, and Day Center documentation
• Handle and protect sensitive information; maintain confidentiality
• Maintain up to date community resources as provided by other program teams, and make them easily accessible to guests

 

This position description generally describes the principal functions of the position, the level of knowledge and skills typically required, and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned.

 

Requirements

Skills/Qualifications Required

• Three or more years of work or volunteer experience in a social services setting, ORtwo or more years of social services experience combined with one or more years of customer service experience
• Experience working in a day center or shelter setting is highly preferred
• Passion for and demonstrated experience working adults experiencing chronic homelessness is preferred
• Demonstrated creative problem solving, conflict de-escalation, conflict mediation, and crisis management skills
• Demonstrated understanding of trauma-informed care
• Ability to set appropriate boundaries and maintain professional demeanor in a high stress environment
• Highly motivated, self-starter, resourceful, flexible, and possesses a positive attitude
• Exhibits compassion and empathy; works well with parents and children from all racial, ethnic, social, economic, gender, and sexual orientation backgrounds
• Ability to access and produce information on a computer and within Microsoft Suite, and to create documentation in the database system in an accurate and timely way
• Strong reading, writing, speaking, and listening (communication) skills
• Strong organizational and time management skills

Sensitivity to the needs of clients who are experiencing homelessness, low-income, limited English speaking, or impacted by domestic violence, substance abuse, or other barriers to employment and housing

 

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to converse with and listen to people in many different settings
• Ability to use a computer and telephone, as well as other standard office equipment
• Ability to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis
• Ability to occasionally push, pull, lift and/or carry supplies up to 25 pounds
• Work takes place in a social services environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required
• Travel to program sites and meetings outside the site and around the county is necessary
• Ability to work in an environment where there may be animals present, including dogs

 

In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department.

 

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. Mary’s Place will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship to Mary’s Place would result.

 

Details

In addition, Mary’s Place offers the following benefits to full-time staff:

• Medical and dental insurance with the cost for core employee coverage paid at 100% by the company and competitive family rates
• Basic Life Insurance of $50,000 at no cost to employee; option to buy up for additional coverage
• 403(b) plan with a 50% employer match on the first 6% employee contribution. Eligible to participate upon hire; eligible for the match after first year of employment.
• Unlimited use ORCA pass for a small deduction per pay period
• 10 days paid time off (PTO) each calendar year (accrued by pay period)
• 10 days of sick time each calendar year (accrued by pay period)
• 10 days of flexible floating holidays each calendar year (accrued 40 hours on January 1st and 40 hours on July 1st). Prorated based on date of hire for first year of employment.
• Employee Assistance Program

Mary’s Place is an Equal Opportunity Employer.

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